GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I understand what they are responding as that is the same response I received when I contacted them on my own over the line prior to submitting my complaintHowever, I am trying to let them know something is wrong because I did NOT authorized the 2nd paymentI authorized the payment that was scheduled on the 26th of Sept to be debited on Oct (my due date)Their response dies not make sense because they are claiming I schedule the payment for the 16th on the 26th of Sept (which is accurate) and that on the 10th of Oct I requested a same day payment (which I did not)What they are claiming does not even match up with my bank statement I have a debit on the 16th of Oct (which again is correct) and another one for the of October I do not have one for the th because I never authorized one for another other date aside from the authorization on the 26th of Sept for the 16th of Oct .
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
How do I reach out to them to send my info over to them to get this taken care of?
Regards,
*** ***

July 10,
Re: Complaint ID: ***
*** W***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Your GM Financial
account reflects that you have a simple interest loan This means that your account accrues interest dailyPayments received are automatically applied toward your monthly installmentsFunds are first applied to the accrued interest and then to reduce the principal balanceIf, in the future, you send additional funds and would rather have them applied directly to the principal balance, please notify us after the payment has been received
A review of your account indicates that the recent payment overages have been applied towards your principal balance, as requestedWe apologize for any inconvenience you have experienced as a result of this situationShould you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 4,
Re: Complaint ID: *** *** ** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on March 27, 2018, to reflect the account with a zero balancePlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

I received my refund from GM Financial two days after I filed with the Revdex.comThanks for your help!

I have an active lease and previously an active car loan that was and is paid on timeIn checking my credit report there is a collection charge placed on my credit back in April 7, My car loan was active and currentThere should be no balance with this company and they furthermore did not contact me regarding this erroneous debt.TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I want it removed from credit and zero'd out

June 29,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however, additional information is required
For verification purposes, please forward us your account number, social security number, mailing address, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

February 8,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 18, 2014,
you signed a Retail Installment Sale Contract (“Contract”) for the Buick Verano in the amount of $19,at an interest rate of 10.90%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning May 2, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance
Please be advised, GM Financial cannot provide you with the vehicle title until the account balance has been satisfied
I have included a copy of your contract for your reviewIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at 1-***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I have previously submitted my social security card as well as drivers license photo identification with my two letters of validation one in June one August I cannot provide my social security number to be on public Revdex.com website
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 17,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Enclosed is a copy of the Retail Installment Contract (“Contract”), a copy of the credit applicationThese documents are sufficient to validate your obligation for this account and all the information that has been sent to any credit agencyWe have also included a copy of the payment history for your review
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions
If you are the victim of identity theft regarding a GM Financial account and wish to request an investigation, the claim must be submitted in writing and mailed or faxed to GM FinancialEnclosed, please find a copy of the GM Financial Fraud Investigation Process, Investigation Request Form, and ID Theft Affidavit Please remit the completed forms and required documents as per the instructions and an investigation will be conducted
Should you have any additional facts relevant to the investigation regarding identity theft, please fax the information in to ***, mail documents to the address below
If you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
GM Financial
*** *** ***
*** ***
*** *** ** ***
Sincerely,
GM Financial

My name is *** *** complaint id number I'm responding back regarding my complaintMy account was closed in in all my credit reportsNow its stating like my account was closed in I would like my account to report like it was beforeWhen they changed the years it looks like I just had a repo on my credit report and I haven't heard from them since Please help.Thank you, ***
Regards,
*** ***

August 9, 2016 RE: Complaint ID: *** *** Dear Mr***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. A one-time exception has been made to apply one payment from both of the insurance proceeds amounts to the July installment due date for each of your accountsPlease understand that you are responsible for maintaining the account in a current statusThe remainder of the insurance proceeds for damages to the vehicles that have not been repaired has been applied to each account balance, thereby reducing the amount owed for each account. Should you have any further questions, please contact Customer Service at ###-###-####. Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: GM financial has only sent April through December As I've illustrated over numerous phone calls which obviously go unheard is I need the tax billing from January 2016-April when I lived in Hampton countyThe amount billed was $when the city said it should've been less by a $What has been attach in their response is what I've agreed was correct over the callPlease get me the correct tax form or explain what the $paid in November was for
Regards,
*** ***

August 19,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
GM Financial will refund the amount you will pay to obtain a front and back copy of the money order as it is needed to research and locate a missing payment
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at 1(800)369-
Sincerely,
GM Financial

June 29,
Re: Complaint ID: ***
*** ***
Dear Mrs***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On May 28, 2017,
the vehicle was involved in an accident and declared a total loss by USAA Insurance (“USAA”)On June 12, 2017, GM Financial quoted a payoff in the amount of $24,good for days to USAAOn June 21, 2017, GM Financial received a payment from USAA in the amount of $17,As per your contract, the payment was applied to the balance of your account reducing what you oweInsurance proceeds will only be applied to the principal balance of the accountYou are still responsible for maintaining the monthly installment payments and are still subject to monthly credit bureau reporting until the account is paid in fullThe insurance proceeds received from USAA were applied to your account balance and were not enough to pay the amount you oweOur records indicate that the payment history has been sent and your GAP claim is still being processed by your providerPlease allow time for this process to be completedOnce insurance and gap proceeds have applied to the remaining contract liability, you with either be billed for the remaining balance or you will receive an overage refund
I have included a copy of your payment history and your last two billing statements for your recordsIf you have any further questions or are in need of additional assistance regarding your account, please contact the GM Financial Total Loss Department at ***
Sincerely,
GM Financial

February 15,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 7,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com
GM Financial has corrected the issue and going forward, there should be no additional issues regarding this matterThe plates are now registered to the Chevrolet EquinoxAny questions regarding the plates will need to go through your local DMV
Once again, we do deeply apologize for any inconvenience this may have caused you
If you have any further questions or concerns regarding this matter, please contact Lease Customer Service at ***
Sincerely,
GM Financial

September 21,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial has reviewed
your concerns regarding calls made to the telephone number of ###-###-#### and has submitted a request to have your contact information placed on a Do Not Call list to ensure no further calls will be made
GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention, and apologize for any inconvenience this may have caused
Should you have further questions or require any additional numbers to be placed on the Do Not Call list, please feel free to contact me directly at the number listed below
Sincerely,
*** *** Compliance Administration
Phone: ###-###-####
Fax: ###-###-####

January 12,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberPlease include your desired resolutionUpon receipt of this information I will research this matter
Sincerely,
GM Financial