This customer was giving two options to do this transmission work, when she came in she electected to do the 1 year warranty service work, the estimate for 1 year warranty was 2200.00 out the door for this one year warranty work on the transmission. The price on the three year warranty was 2900.00...
plus oil and tax, right around 3200,00.After getting complaint from Revdex.com I tried to make contact with her and she did not want to talk to me so that I can work together and come to an agreement and try to settle this here locally, she did not want to talk to me and gave me her husband’s phone and asked me to call him instead. I tried to explain to him that if he was not happy with the transmission work to bring the car back, and let me take the transmission back and I would put her old transmission back on and give them a full refund on the job, I also offered to find another shop that would give her the 3 year warranty and that I would give her all her money back and rent a vehicle for her while the worked on her car. In addition I even offered them to meet me halfway to extend their warranty to 3 years if they agreed to pay 426.00 more from her original statement of 2200.00. In other words if she paid 2626.00 instead of the 3200.00 I would give them the 3 year warranty. I got cuzed out by the husband and claimed that he would not let rme touch their car any more...Customer signed the work order stating that there would only be a 12 month or 12 thousand mile warranty on the transmission, but I am willing to work with them if they can work with me.L[redacted]P and L transmission
This customer was giving two options to do this transmission work, when she came in she electected to do the 1 year warranty service work, the estimate for 1 year warranty was 2200.00 out the door for this one year warranty work on the transmission. The price on the three year warranty was 2900.00...
plus oil and tax, right around 3200,00.After getting complaint from Revdex.com I tried to make contact with her and she did not want to talk to me so that I can work together and come to an agreement and try to settle this here locally, she did not want to talk to me and gave me her husband’s phone and asked me to call him instead. I tried to explain to him that if he was not happy with the transmission work to bring the car back, and let me take the transmission back and I would put her old transmission back on and give them a full refund on the job, I also offered to find another shop that would give her the 3 year warranty and that I would give her all her money back and rent a vehicle for her while the worked on her car. In addition I even offered them to meet me halfway to extend their warranty to 3 years if they agreed to pay 426.00 more from her original statement of 2200.00. In other words if she paid 2626.00 instead of the 3200.00 I would give them the 3 year warranty. I got cuzed out by the husband and claimed that he would not let rme touch their car any more...Customer signed the work order stating that there would only be a 12 month or 12 thousand mile warranty on the transmission, but I am willing to work with them if they can work with me.L[redacted]P and L transmission