Globe Motors

My husband and I had purchased a 2007 Honda Odyssey on 07/11/2018 and when we were signing the papers, I informed them I didn't want an extended service agreement because I work from home and I won't be using the vehicle at all. They called us the next day and informed us they were able to get a better financing through *** Credit Union. So, my husband and I went back and they were in a hurry to have us sign the papers and I wasn't feeling well. The next day I look at the contact and noticed they had included the extended warranty $2,999 that I already told them before I didn't want. I called the dealership back and I was first the Credit Union requires the extended warranty. I was furious and I was ready to take the vehicle back then I was told they could go ahead and have the extended warranty removed and he would contact the credit union and it will take a few weeks. I pushed to have an addendum be sent but he dismissed me and said he would cancel my extended warranty. My husband called then about a week later and he was told they would have the extended warranty removed and to allow about 4 weeks. Later last month, I spoke with Caroline H at *** credit union and I was advised they never request any extended warranty on any loans for used vehicles and she stated all I have to do is contact the extended warranty service and request a cancellation. I called the extended warranty company, *** @ *** and spoke with Kaylan he told me the cancellation request has to come from the dealership themselves since they send them the refund. So, my husband and I can't get this cancellation done and the dealership told us it would be done the day after I purchased the vehicle and we can't get this resolved. this should have never been on my loan application and the dealership first lied saying it was required by the lending institution and then said he would have it resolved and removed within 2 weeks and then he told my husband 4 weeks.

I purchased a 2008 Dodge Ram on 07/13/2018. There was a issue with all the warning dash lights being on the check engine, ABS, brake, tire pressure lights would not go off. I received a Work Promised Order (Due Bill) so that the repairs would not cost me anything to fix. I made the appointment and dropped the truck off the morning 07/19/2018 that was the first available date. I picked the truck up that afternoon and drove the truck for about 2 weeks when all the lights again came on and would not go off. I was able to make a appointment to take the truck back in to the globe motors to fix this problem again on 09/25/18.. I took pictures of the millage showing all the lights on so they could see that this happened shortly after they attempted to fix it the first time on 07/19/2018. I received a call shortly after dropping the truck off at globe motors stating they found the problem but they would not pay for the part to fix this. I told them the original work promised order said they were to fix the dash warning lights from coming on and they never did. I went to pick up my truck but they would not release it until I agreed to pay at least half of the bill since I told the mechanic to order the part and fix it.. I paid for for half the bill my cost being $120. I drove away and a week later the same warning lights are back on. I should not have to pay anything when the work promised order states that globe motors will repair the dash warning lights issue and they have not fixed this issue from the beginning. I felt intimidated the second time I went to pick up the truck and was forced to pay for the part before they released my truck to me.