Global Tel* Link Corporation

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

On December 15th GTL processed a refund in the amount of $in the form of a credit back to credit card ending in on December 18th we received a charge back from *** ***l's bank in the amount of $*** ***l received a $credit from GTL and his $payment to GTL was credited back to his credit card*** ***l owes GTL $Basically *** ***l was refunded twiceOnce by GTL and once by his credit card company in the form of a charge back

December 29, 2015Revdex.com Of The Metropolitan Washington DC and Eastern Pennsylvania K Street NW, 10" FloorWashington, DC 20005??"3404RE: *** *** - Revdex.com Complaint ID # ***This letter is in response to the rejection we received from Mr*** stated in his rejection response that we had told him that we had removed the block from his telephone so he could start accepting calls again from an inmate in The York County JailMr***'s telephone is still blocked.We were waiting to receive a confirmation e-mail from Mr*** acknowledging that he understands that we will reset his telephone line back to LEC billed; however if he exceeds the LEC limit again he will be required to set up an AdvancePay accountThe telephone line was reset today and he should be able to receive calls within the next hours.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Kathi T*** Agency ComplaintsGTLOffice ###-###-#### *** | www.gtl.net

January 24, 2017The Consumer Contacted the Revdex.com because he is unable to receive a call from an inmate in the Columbia County Jail (OR).We investigated this complaint and made several attempts to contact Mr*** via telephone and e-mail: unfortunately, we never had a response
from Mr***A letter was sent to Mr*** via US mail explaining that our records show that the inmate has been successfully making collect calls to Mr*** starting January 17th GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

April 12, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she added funds to her AdvancePay account so she could accept calls from an inmate in a LA County (CA) facilityThe money was withdrawn from her bank account
but was never applied to her AdvancePay account*** *** is requesting a refund of the $payment.We investigated this complaint and contacted *** *** via e-mail and explained to her that her payment was never accepted through our bank*** ***’s bank needs to release the funds back to her account*** *** responded to our e-mail on April 11th stating that the bank has released the fund back to her account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi TAgency Complaints

we are still in the process of investigating this complaint.? It appears that the person that had the telephone number before Ms*** became the account owner had a write off balancethis is the reason that her account did not validate as a LEC billed accountwe are in the process of
trying to get the block removedon 1/28/we added $to see if the line will clear and reactivate it as a LEC accountAs soon as we have the final resolution I will e-mail it to you
Sincerely,
MsT***

February 13, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because a GTL CSR informed her that her husband who is currently incarcerated in a correctional facility that GTL is the service provider for was unable to contact
her for days because her Advance Pay account needed to be updated*** *** states that if? there was in issue with her account GTL should have contacted her.We investigated this complaint and contacted *** *** via telephone and informed her our records show that her Auto Reload system deposited $to her account January 30th leaving $credit balanceAlso, her husband called January 31th and did not call back until Feb 4thSince that time he has called February 5th, 6th and 7thWe have emailed *** *** a copy of transactions and call records January 27th through February 7th for? her review.In addition, we explained to her that perhaps the CSR that she spoke with meant that the account information was current and she just verified the information not actually updated? the account.GTL anticipates that this will close this complaint and should you have any additional questions please feel? free to contact me directly.Sincerely Yours, Kathi TAgency Complaints

December 7, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she paid $via GTL’s ConnectNetwork website for text messaging and she states that the $did not get credited to the correct account.We
investigated this complaint and determined that the correctional facility where the inmate currently resides, GTL does not offer the text messaging service*** *** actually purchased Debit Links for the inmate which he can use to purchase music and e-mails.We have made several attempts to contact *** *** via telephone and e-mail and as of today we have not heard back from her.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

This letter serves as a formal response to the rejection response for the complaint listed above.The Consumer rejected our resolution because she states that approximately messages were deleted from the inmates tablet.When the inmate sends a message from his device when he is hooked up to the kiosk he needs to make sure he hits the “Confirm to send” button; if he does not the message will automatically be deletedI am attaching a screenshot of the number of messages received from Ms*** and the inmate.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours, Kathi T*** Agency Complaints

November 4,
The Consumer contacted the Revdex.com because she requested a refund of the balance on her account on September 9th and has yet to receive the refundWe investigate this complaint and expedited the refund process for a check in the amount of $We attempted to contact Ms[redacted] with this resolution; unfortunately she was not availableGTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directlySincerely yours,
Kathi T[redacted]
Agency Complaints

February 19, 2018This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she purchased Debit Links for an inmate in the *** Correctional Facility so the inmate could purchase musicShe found out after she made her purchase
that the music feature is not available at this facility.We investigated this complaint and contacted *** *** via telephone and informed her that we have processed the refund in the amount of $back to her credit card*** *** is aware that she needs to allow to business days for the credit to appear on her credit card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because in September she made a payment to her AdvancePay account and her payment was deducted twice from her bank account*** *** requested that one of her payments be credited back to her credit card*** ***'s account is currently blocked from receiving calls.We investigated this complaint and contacted *** *** via US mail and explained to her that our records show that the duplicate payment has already been credited back to her bank account via her bank because she contacted her bank before she contacted GTLOnce fraud is reported to her bank and they add the funds back to your bank account she can no longer make payments to her Advancepay account in our system using a credit cardThe duplicate transaction took place on September 1st and *** *** did not contact our call center until November 18th The chargeback from her bank posted to her account on September 14th *** *** made another payment on December 26th and that payment was refunded on January 9th *** ***'s current balance is negative $*** *** no longer has the option of adding money to her AdvancePay account using a Credit card due to the chargeback*** *** can add funds to her account using a check or money order.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

May 8, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she made deposits in the amount of $each to her AdvancePay accountOnly payment posted to her account but all payments were deducted from her bank
account*** *** is requesting a refund.We investigated this complaint and contacted *** *** via telephone and informed her that we have processed her refund of $in the form of a credit back to her credit card*** *** is aware that she needs to allow to business days for the credit to appear on her card.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi TAgency Complaints

November 17, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she was trying to add money to her AdvancePay accountShe made payment attempts in the amount of $each and was told that the payments declined in our
systemWhen she checked her bank statement both payments were deducted from her bank account*** *** is requesting a refund.We investigated this complaint and contacted *** *** via telephone and explained to her that the payments are pending with her credit card provider not GTLWe have no control over when the bank will release the funds back to her account*** *** informed us that she spoke with her bank and they advised her that the funds would be released back to her account by midnight November 17, In the meantime, we have issued a credit in the amount of $so she would have enough money on her account to accept a callOnce the funds have been returned to her account we suggested that she contact the CSR that resolved this issue and she would assist her in making a payment.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T Agency Complaints

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** *** ? just want ? to ? say ? thank ? to the ? Revdex.com ? I will ? get ? my refund back ? i'm really ? grateful ? to you ? helping me ? get this ? resolved
?

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because he made payments to his *** account; the money was deducted from his bank account but was never applied to his *** account*** *** is requesting a
refund of the payments.We investigated this complaint and contacted *** *** via e-mail and explained to him that the $payments actually voided out in our systemWe provided *** *** copies of his payment transaction history showing that the payments were never deducted from his bank account.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints

This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because her husband is an inmate in the SC Frackville correctional facility and he purchased a tablet from GTLHe began to have some technical problems so he sent it backHe
received a new tablet and he was unable to retrieve songs that he had on his old tablet.Our response to this complaint is as follows:Artist and record labels determine what songs are availableWhile most songs are available all the time there are occasions when artists may stop offering songs or a label will stop offering an artistWhen this happens, a song is unavailable for the inmate to download to his deviceGTL has no control over these mattersIf the artist and/or label decide to make the song available again the song can be downloaded to the inmate's device again and he will not be chargedThis is a music industry wide practice.The above response was sent to the offender times and explains why the offender is unable to download the tracks at the timeIf the media provider is allowed to place the media back in the catalog, the offender can then download the track to his device.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T***Agency Complaints

April 12, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because she added funds to her AdvancePay account so she could accept calls from an inmate in a NY DOC Facility. However, when the inmate calls he is told there is no...

money on the account to accept a call.We contacted [redacted] via telephone and explained to her that our records show that she made the payment to an incorrect account number. We have removed the funds from the wrong account and have added it to [redacted]’s account. in addition, we removed the incorrect account number from ConnectNetwork.com and replaced it with the correct account number. [redacted] thanked us for resolving this issue.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi TAgency Complaints

Global Tel* Link Corporation Corporate Headquarters Operations Centerwww.gti.net December 9, 2015Revdex.com? Of The Metropolitan Washington DC and Eastern Pennsylvania K Street NW, 10" Floor Washington, DC 20005-3404RE: *** *** - ***This letter serves as a formal
response to the complaint listed above.The Consumer contacted the Revdex.com because she set up an AdvanceRay account to be able to accept calls from an inmate in the Stillwater correctional facilityThe inmate was transferred to the Faribault Correctional facility which is closer to her home and the rate that she is charged is higher.We investigated this complaint and contacted Ms*** via e-mail and explained to her that the rates for each facility in the MNDOC were negotiated differently between MNDOC and GTLThe rate she is charged? for the inmate's current facility is the correct rateWe included in our e-mail to Ms*** a copy of the rate sheet for both facilities.GTL anticipates that this will close this complaint and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T***Agency Complaints

April 4, 2017This letter serves as a formal response to the complaint listed above.The Consumer contacted the Revdex.com because The automated system does not appropriate funds promptly during regular business hours.*** *** had money deposited on her account between & 10am EST
3/29/@ 9pm EST 3/29/still no money showing up on accountMade another credit card payment believing first transaction was unsuccessful due to funds not registering on account9am checked account double payment incurredIn order to get a refund, you must close out account, obtain a complete refund & lose the ability to reopen account with your phone numberNo option to continue accountHave to open new account with new phone number & who changes their phone number that often.We investigated this complaint and contacted *** *** via telephone and explained to her via voice message that we request up to a business day for funds to transfer on to an account*** *** made payments of $each to telephone account ###-###-#### and both payments posted to the account within the 24-hour time frame.GTL anticipates that this will close this complaint at this time and should you have any additional questions please feel free to contact me directly.Sincerely yours,Kathi T*** Agency Complaints