Global Systems

We could not find any record of when you called our office previous to todayWe keep a log of all service requests and all of the information is then sent to me to assign to a service techWhen you were on hold today, Allynn was researching to track and find out when you called and see who was handling your accountI guess you hung up before she was able to respond to youSo I'm not sure why we don't have you on our log, but we'd be happy to schedule for one of our service techs to come and inspect your roofI apologize for any frustration this delay and confusion may have caused you We are extremely busy, but we try and handle every call that comes in, especially on USAA referrals Expect a call from one of our service techs early next weekThank You, [redacted] ***