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Global Restoration Reviews (12)

Global Builders puts a high priority on our customer's satisfactionWe informed Ms *** that her flooring installation was unsatisfactory and offered to repair it immediatelyMs *** allowed us to purchase additional flooring for the purpose of repairing the areas of concern and deliver
those to her homeAfter what seemed to be a suitable resolution to the problem was at hand she informed us that only full replacement of the floor would be acceptableOnce we agreed to replace the floor Ms *** then informed us that she would also like a different product and color of flooring installed as wellMs *** then informed us that she would not accept our installer performing a second installation and requested we use an installer chosen by herWe offered to credit Ms *** the full price of her flooring including the installation and allow her to work with anyone of her choosing,, this was also unacceptable to Ms *** We ordered the flooring Ms *** had selected, and set up installation with the installer she had chosenOnce her flooring arrived at the supplier her installer picked it up and delivered it to her homeThe flooring was left to acclimate for installation, however in that time her installer decided that he no longer wished to perform any work at her propertyMs *** has now approved of another installer and he is in the process of replacing the floors.In order to accommodate Ms ***'s request we have made exceptions to our background check and payment policies with subcontractorsAll of our installers undergo criminal background checks and are not paid until work has been completed In Ms ***'s case we paid her installer a deposit and allowed him to perform work without a background check because she interviewed him and chose himAs stated earlier Global places customer satisfaction as its number one priority, and we feel that in this situation we have gone to great lengths to ensure that Ms *** is satisfied with her final product

• Jul 31, 2024

losing adventures of Daniel Wilnau/Global Restoration Services, this thief spent over 400.00 to sue me in McHenry Township, see Court Case, 2024SC001266 on June 26, 2024 for $9,999.99. This was for alleged defamation & lost wages. Not only did Conman Dan lose this frivolous case, but the Judge laughed at him & his case was thrown out of court. This started when Conman Dan decided to rip off my family on May 27, 2000, by stealing 2k, & not performing agreed upon work. He has not done well against me. 1) My efforts kicked him off Home Advisor as he is listed permanently: "Out of the Network." 2) I have had over 40 people at last count thanking me for not hiring him. 3) A Grayslake lady took him to Arbitration on my advice & beat him. He was still on Home Advisor so he had to pay her money. His behaivor was so menacing when he lost, a Grayslake Police Report was filed for threatening her, see Grayslake Police Report 21-1920. 3) Conman Daniel Wilnau cannot control his temper & has called has me twice threatening to harm me. See Park Ridge Police Reports: 23-4601 & 21-24325. 4) Conman Daniel Wilnau is on a "Special Watchlist," with IL Law Enforcement since the Highland Park Tragedy, since he solicits business to enter people's homes. Your best course of action is to stay away from trouble by not hiring Conman Daniel Wilnau. Don't be fooled by his 5 Star Ratings. Read the .50 to 1.0 Ratings in YELP, GOOGLE, REVDEX, Home Advisor, & BBB. U will notice a common pattern of thievery. He knows police will not investigate under 5k, & he has gone Bankrupt (Public record) in 2016, & has no assets u can sue for.

We apologize for any inconvenience experienced by this customer.  Good communication with our customers is very important to us, and we are appreciative of their feedback.  The door was installed on 1/20/17.  We are currently working with the homeowner to schedule the drywall...

work.

On June 23, 2016, Global Restoration received notification of standing water in this customer’s basement due to heavy rain activity.  The rain had affected many homes in Columbus during this 3-day time period.  Despite being very busy, a representative from Global Restoration showed up to...

the customer’s home on the same day that we were notified of this problem in order to meet with the customer, access the damage, and begin removing unwanted water from the area.    During this initial meeting, our representative explained to the customer that to properly dry-out her home, it normally takes 3-5 days.  This includes extracting the water, strategically placing drying equipment and removing all the wet building materials deemed necessary by our trained water technicians and the insurance company.  For this particular job, we also removed and discarded several furniture items damaged by the water for this customer.  After the basement was completely dry, we started working with the customer’s insurance adjuster to get new carpet, carpet pad and drywall covered by their homeowners’ insurance policy.  Once the insurance estimate was received and agreed upon by all parties, we worked with the customer to select carpet and paint for this affected area of her home.  The customer notified us immediately that she was not happy with the original installation of her new carpet.  She was concerned that a seam at the bottom of the stairs would not wear well.  At this time, we took her concern very seriously and re-ordered additional carpet to be able to move the seam and re-carpet the stairs.  In addition, we hired a different carpet installer for the project in order to fully satisfy the customer and her concerns.  Global Restoration was given a very tight timeline by this customer for the entire project due to an anticipated furniture delivery.  Despite many obstacles, including a manufacturer’s delay of our carpet order, we met the customer’s deadline and were completely finished with the carpet and drywall by August 12, 2016.  Our company policy is to not keep any credit card information on file, and we only charge a credit card with the customer’s permission.  We received permission to run the customer’s credit card on September 2nd  to pay her outstanding balance, three weeks after the project concluded.  Once the project was paid-in-full, warranty paperwork was mailed to the customer.  It is also important to note that the customer received a discount of $403.88 off of the entire project.       The employees at Global Restoration care deeply about our customers and our workmanship.  We apologize for any inconvenience that this customer experienced throughout the process to restore her home after a heavy rain.  Although the customer has not notified us of any additional workmanship issues at this time, we would like to encourage her to call us if she has any concerns.

Hi [redacted],I would like this complaint to remain open and flagged as unresolved due to their breaking the terms of the settlement agreement and lack of response. This very thing is exactly why I filed the complaint to begin with. [redacted] On Feb 15, 2017, at 9:29 AM, [redacted]> wrote:Dear [redacted], This is [redacted], a colleague of [redacted] at the Revdex.com of Central Ohio.  [redacted] is currently out of the office and I am following up with you regarding the consumer’s email correspondence, shown below, stating she has not received the check as per the agreement in the mediated settlement, which indicated “Global Restoration will mail a check in the amount of $1,000.00 to [redacted] within 15 calendar days of the date of this agreement...” Attached is the mediated settlement signed by [redacted].Has the check been mailed?  If yes, on what date?  Please let us know  by return written response so we can provide the consumer with an update. Please feel free to call me at ###-###-#### if you have any questions.Regards,  [redacted] 
[redacted] 
[redacted] p: ###-###-#### f: ###-###-####[redacted] <image001.png> <image007.png> <image005.png> <image008.png> <image009.png><image003.png> [redacted] 
[redacted]
 Hi [redacted], I am following up because I have not received this settlement check yet. Please advise.  [redacted] <Mediated_Settlement_Signed_by_all_parties_1.27.17 (2).pdf>

This customer's concerns are very important to us.  Upon receiving this feedback, our mold experts immediately met with this homeowner to discuss the detailed action plan created for this project.   We have scheduled a crew to arrive on Monday, April 10th to clean all furniture, walls and...

hard surfaces.  This will include HEPA vacuuming and cleaning with professional chemicals used in mold remediation.  In addition, we have scheduled the cleaning of all electronics by [redacted].  This is a company in Columbus, Ohio, that specializes in the cleaning of TV's, speak[redacted], Xbox's, and DVD play[redacted].  Once the cleaning of the basement is complete, we plan to professionally clean the duct work of the home.  After all these items are accomplished, we will schedule an air test to substantiate the completion of the project.  We plan to stay in close communication with this family throughout the entirety of the project and will not consider the project successful until an acceptable air quality test is produced.

Greetings!My expressed apologies go to the [redacted] family. I know that any delay in construction is an inconvenience and surely is not our company standard.As of this morning, I was made aware that the remaining construction will begin on 6/6/17. Weather permitting, the construction should be...

complete by the end of the week. I have called and left a voice message for Mr. Turner to contact me should he have any questions.We at Global Restoration appreciate Mr. [redacted] patience and grateful that he’s allowed us to finish the project as his contractor.Thank you,Stephanie T[redacted]Team Coordinator  [redacted]Office: ###-###-####Cell: ###-###-####Fax: ###-###-####

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