Global Office Software Reviews (%countItem)
Global Office Software Rating
Address: 2 - 178 Samborski Dr, Oak Bluff, Manitoba, Canada, R4G 0B3
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A few weeks ago I joined Juvonno for a trial period as an EMR System for my soon to be opened wellness clinic(opened Dec 12)-after a very short period(logged into the system a max of 2 times) I came to the conclusion Juvonno was not the right EMR System for my clinic- as I needed something with more billing integrations and also Juvonno had schedule that would not work well for me-as per the emails/explained this to them, and they have been slow with response about my refund or partial refund. I was made to assume I was going to be refunded and recently have been told I do not qualify-I had one-hour training over the phone (NOT HELPFUL) and logged in very few times-never used the system for anything!!!
Full or partial refund.
Contact Name and Title: Terry *** President
Contact Phone: 204-612-4395
Contact Email: ***
Global Office does not offer a Free Trial period. Our contracts are based on a one year term with a clause stating that the client may cancel their contract within the first 21 days and any unused funds will be refunded to the client. The clause also clearly states that setup and training fees used will be charged at a rate of $150/hr. In this case the client only paid for her first month's fees. We then set up the system and performed an hour of training. The client then decided to change their mind. As the fee for setup and training was in fact more than the client's initial payment the client was not entitled to a refund. We also did not request payment for the additional costs incurred.
The Terms and Conditions are clearly shown on the client's invoice that they read and paid for as well as the terms are clearly accessible to the public on our website. https://juvonno.com/terms-policies/
Customer Termination
There is a 21 day grace period effective on the date of purchase of Juvonno whereby Customer may terminate their annual agreement within that time frame. Customer will be reimbursed any unused fees as determined by Juvonno based on that time that licenses were used, hours employed during account configuration, and data import (billed at $150/hr), training (billed at $150/hr).
From my experience I have never dealt with an EMR system like this before. They did minimal work for my clinic (***), and I had one over the phone training session with Mary, that was completely useless and I informed them of this shortly after the training. *** I was made to assume that I was within a 21 day trial period.. Trial periods are typically free. *** the amount of work it took them to set up my system could have only been 10 minutes max as they only made 1 log in for myself. I did not provide them any further information about my staff.
Jessica
Again our terms and contract are very clear and not very long. I am not quite sure why the consumer did not read the contract nor the invoice. I am also not clear why the consumer would pay for her invoice if she thought it was a free trial.
***
I wish her new software vendor luck and I am glad she has found another solution.