The software was purchased on June 6, in the total amount of $1, The software is an online billing system, which is used for medical billing The online billing system did not function properly, and had several issues, namely calculation errors, which were pointed out during training, and were not fixed in a timely manner During training on June 27, 2016, we identified that the after hours tariffs were not being calculated properly Nothing was done until we sent a follemail on July 20th We then identified another error, where the field was only able to take a whole number instead of a decimal place
This online system was sold to us as a fully functioning billing system for *** yet the rates were out of date, the tariffs were not being calculated properly, and the fields were not correct decimal places It clearly wasn't as represented to us during the sale process We asked for a refund on August 4, We did not bill any claims throug
The software was purchased on June 6, in the total amount of $1, The software is an online billing system, which is used for medical billing The online billing system did not function properly, and had several issues, namely calculation errors, which were pointed out during training, and were not fixed in a timely manner During training on June 27, 2016, we identified that the after hours tariffs were not being calculated properly Nothing was done until we sent a follemail on July 20th We then identified another error, where the field was only able to take a whole number instead of a decimal place
This online system was sold to us as a fully functioning billing system for *** yet the rates were out of date, the tariffs were not being calculated properly, and the fields were not correct decimal places It clearly wasn't as represented to us during the sale process We asked for a refund on August 4, We did not bill any claims throug