Global Network Mortgage Group

Re: ID #[redacted]   Dear Ms. [redacted],   This is a response to the complaint made by [redacted] against Avon Creek Apartments regarding the refund of the application fee.   Ms. [redacted] completed the online application and paid the application fee on 7/27/2016 of $40 and her...

application was then processed on 7/28/2016 (Credit and Criminal Background screening completed). Avon Creek Apartments Resident Selection Criteria states our application processing policy which specifies an application fee is non-refundable. All applicants must accept the provisions of our criteria to continue completing the online application which Ms. [redacted] did. Ms. [redacted] let Avon Creek Management know via email she was no longer interested in the apartment at Avon Creek on 7/29/2016 as she was approved somewhere else. Ms. [redacted] asked via email to Katy D[redacted], Assistant Manager of Avon Creek, about the application fee being returned since her application was not completed and was told it was a non-refundable fee however, had she paid a deposit or hold fee; that would have been refunded but since she did not pay a deposit or hold fee there was nothing to be refunded. No refund will be given as the application fee is non-refundable.                                         ...⇄ Should you have any further questions, please feel free to give my office a call at 317-663-6350.   Best Regards,   Melissa B[redacted], CAM, CAPS, AHM, HCCP Regional Property Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]