Global Luxury Suites

I am the customer service and sales manager for global luxury suitesI received *** ***’s email on Saturday evening and responded right awayWhile we have customer service phone coverage hours a day, our sales and billing team does have limited coverage on weekendsI apologized on behalf of
the company for the lack of immediate response to *** ***, and I have since been in ongoing correspondence with *** ***As of our last communication on 11/13, she feels comfortable with her reservation and understands our booking process Stephanie S*Customer Service SupervisorGlobal Luxury Suites*** * ***

Dear ***, Thank you very much for your handling of the caseAfter you forwarded my complaint to the Global Luxury Suites, I have just received the refund of the security depositI am sending you this email to update you the status of my case. Thanks again for your help. *** ***