Global Capacity

Initial Business Response / [redacted] (1000, 14, 2015/06/12) */ The Company has investigated the Customer's complaintThe Customer originally submitted his disconnect request in February, then notified the Company in May that services were still billingA trouble ticket was opened to ensure that the services were completely cancelled, and a credit of $was applied to the Customer's credit cardThe Company was in contact with the Customer before and after this complaint was resolved and was informed that the complaint would be withdrawnThe Company considers this matter closed

Initial Business Response / [redacted] (1000, 6, 2015/08/04) */ The Company has investigated the Customer's complaintDuring the transition that the Customer mentioned, an internal issue caused the account to begin billing againWhen the Customer brought this to our attention, we escalated it to a specialized team to resolve the internal billing issueThe issue has now been resolved and all billing will ceaseThe Company considers this matter closed

Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ Hello [redacted] , It was determined that this customer is actually not a [redacted] customer, they are a Global Capacity customer

Initial Business Response / [redacted] (1000, 14, 2015/06/12) */ The Company has investigated the Customer's complaintPer the Terms and Conditions of the Customer's contract, days' notice is required when cancelling the serviceThe Customer was billed on April 30, for the service period April 30, to May 30, The Customer's cancellation was received on May 6, 2015, and his service was cancelled at the end of that service periodWhile we regret losing the Customer's business, based on the contract, no refund is due at this timeThe Company considers this matter closed Initial Consumer Rebuttal / [redacted] (3000, 16, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Service issues cost us massive amounts of time and energyOne look to Yelp shows I am not the first person to have issues with MegaPath We were out of contract at the timeI have proof it was a network issue on provider's end undiagnosed by rude and un-motivated outsourced workersAccount management, service quality and technical support were unacceptable Please credit us the final service period

Initial Business Response /* (4001, 13, 2015/07/23) */
The Company has investigated the Customer's complaint, and our research indicated that the Customer cancelled his service as of February 18, 2015. The payments that he made after that date were credited towards the Early Termination Fee on his...

accounts, all billing has ceased, and the account now has a zero balance. The Company considers the matter closed.

Initial Business Response /* (1000, 14, 2015/06/12) */
The Company has investigated the Customer's complaint. The Customer originally submitted his disconnect request in February, then notified the Company in May that services were still billing. A trouble ticket was opened to ensure that the...

services were completely cancelled, and a credit of $29.85 was applied to the Customer's credit card. The Company was in contact with the Customer before and after this complaint was resolved and was informed that the complaint would be withdrawn. The Company considers this matter closed.

Initial Business Response /* (1000, 16, 2015/04/14) */
The Company has investigated the Customer's complaint. On February 15, 2015, the Customer was billed for the service period March 15 to April 15, 2015. Our Disconnect Team received and processed the Customer's disconnect request on March 4,...

2015 and service was disconnected at the end of that service period, on March 15, 2015. The Customer's account is closed, but there is a credit remaining for the March 15 to April 15 service period. The credit will be refunded to the Customer as soon as he contacts our Billing Department to confirm how he wants to receive the refund. The Company considers this matter closed

Initial Business Response /* (1000, 14, 2015/06/12) */
The Company has investigated the Customer's complaint. Per the Terms and Conditions of the Customer's contract, 30 days' notice is required when cancelling the service. The Customer was billed on April 30, 2015 for the service period April...

30, 2015 to May 30, 2015. The Customer's cancellation was received on May 6, 2015, and his service was cancelled at the end of that service period. While we regret losing the Customer's business, based on the contract, no refund is due at this time. The Company considers this matter closed.
Initial Consumer Rebuttal /* (3000, 16, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Service issues cost us massive amounts of time and energy. One look to Yelp shows I am not the first person to have issues with MegaPath.
We were out of contract at the time. I have proof it was a network issue on provider's end undiagnosed by rude and un-motivated outsourced workers. Account management, service quality and technical support were unacceptable.
Please credit us the final service period.

Initial Business Response /* (1000, 5, 2015/06/18) */
Hello [redacted],
It was determined that this customer is actually not a [redacted] customer, they are a Global Capacity customer

Initial Business Response /* (1000, 6, 2015/08/04) */
The Company has investigated the Customer's complaint. During the transition that the Customer mentioned, an internal issue caused the account to begin billing again. When the Customer brought this to our attention, we escalated it to a...

specialized team to resolve the internal billing issue. The issue has now been resolved and all billing will cease. The Company considers this matter closed.