Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Our response is bolded and italicizedIn regards to [redacted] dismissal, we attempted to have a meeting to discuss the numerous complications with putting the [redacted] 's daughter back on the competition floorBased on the [redacted] 's behavior at the meeting the night before and the harassment messages prior to our requested meeting, we felt it no longer safe to have said meeting This statement is untrue as they contacted us the next day to have a meeting so our behavior the night prior was not an issueThere really was no behavior in the gymI told them I was frustrated, [redacted] yelled at me across the gym and said this isn’t her fault and we leftThere were parents there that witnessed that I’m sure they would agree it wasn’t scaryIn fact one of them contacted me after we left the gym and said I couldn’t hear what was going on except for [redacted] yelling at youAfter cancellation of the meeting, we received more harassment and felt our only choice was to dismiss the familyOur frustration was not threatening or harassingWere we frustrated yes, but we never threatened these coachesWe were having a conversation where we were venting our frustrationsAt no point did they ever tell us that they were feeling harassed or threatenedIf they were feeling that way at the time, why didn’t they express that to us? Because again, they are trying to justify what they did and how they did itThey changed the routine the next day after my daughter was injured then LIED to her teammates and said it was temporaryWere we frustrated that our daughter wasn’t going to perform in Florida for NO reason other than their personal feelings and dislike for her absolutely we were frustrated and when we asked that a medical professional be there, they had no interest in that There were other medical conditions in that gym where girls were practicing that had no right to be practicing as it was a dangerous health issue to that athlete and when we asked about that, they became more angryThey have no tolerance to injuriesThey often made jokes about athletes and their “made up diagnosis of concussions”As the [redacted] 's know, our communication with families is on a private [redacted] pageThat is the only way they know how to communicate as they pulled the same stunt on another family in DecemberThat family must have been scary too Private [redacted] Page? It includes all teams at the gym, all of the athletes, their families, all of the coaches, and junior coachesThis dismissal via [redacted] was not privateSeriously, these coaches think it okay to dismiss athletes via [redacted] before the athlete even knowsObviously they are too gutless to do it in personDoesn’t that athlete deserve the respect of being told on the phone in private or if that is too scary for the coaches a private e-mailThere is nobody out there that feels this Social Media dismissal as well as the one in December with the other two athletes was handled properlyBecause of the magnitude of parent questions which to this day the parents are still confused as to why my daughter was released so that was not the intention of the [redacted] Dismissal involved with the recent hour hospitalization for cardiac issues Cardiac issue? It was ruled as a panic attack, missing of an event, due to hospitalization and recent partial release full release for a tear of Achilles tendon to return to our program, we felt in necessary to address the team in this mannerAlthough the [redacted] 's were asking for a meeting, they also messaged us (see attached screenshot) that if we were going to remove her, they didn't want to have a meetingYes we did send that message and they still requested that we have a meeting so we felt we should listen to what they had to say BUT we wanted a medical professional present as he is the expert in the fieldNot two/three coaches that are educated in coaching and are not doctors It was evident to us, that they were unwilling to discuss the numerous issues at hand and only focused on their daughter performing in Florida which you had decided to not let her perform even though there was NO justificationWhich based on the partial medical full medical release and lack of follow up on the cardiac issues week after her release from the hospital with her pediatrician which she was already dismissed the team were deemed unsafe and neglect by our standardsOur decision to not allow her to perform was based on her medical conditions which she was fully released from reported to us by her physicians when you spoke to her physical therapist she wasn’t released yet as well as her breech of code of conduct specifically, missing an event which [redacted] told me the week before is no big deal if [redacted] ’s leg is sore is grounds for dismissalPlease review the attached codes of conduct, signed by the [redacted] 's as well as the hand book exert now it’s okay to refer to the handbook but not for other language "Excused and/or unexcused absences that occur two weeks prior to a performance and/or competition may result in an athlete being moved out of his or her spot in the routine or in the withdrawal of the respective all-star team member from their team’s performance and/or competition." [redacted] refers to the handbook in her complaint, as you just did not to the Code of Conduct that she signed, please see attachmentsWhat is the point of the handbook if parents are being misled? Yes we initialed these documentsYes I understand there is no refund but that refund language pertains to tuition at Glitz, not Nationals competitionIn regards to the code of conduct violations, on the athlete code of conduct attachment, the athlete's beech occurs at rule number eightAs far as the parent code of conduct, also attached please reference rule one and fourThe violations of the codes of conduct clearly state that they are grounds for dismissal, both [redacted] and her daughter's signatures appear on the forms as clearly understanding these rulesThese coaches made this decision based on how they feel about my daughterThey have supporting documentation saying we didn’t agree with their decisionWe were dismissed before we even knew what their decision was so that doesn’t constitute dismissal [redacted] reported to us via [redacted] that their decision was to not have [redacted] perform in FloridaIf they had the supporting documentation that she couldn’t perform because her doctor wouldn’t release her, then yes she should have not been able to perform but that is not the caseThis is two coaches trying to play doctor and basically telling both the doctors and us that they no more about my daughter’s health than the professionals that we pay to keep her healthy and safe They keep using the word bullying These coaches have bullied my daughter for the last yearOn a thread in front of parents and athletes, on [redacted] when she was dismissed, and on a coach’s forum where Coach [redacted] mentions my daughter by her name and tells everyone on there that she broke the lawI will say this again, she slandered my daughter and even told everyone on the forum her full name In regards to the refund of the Florida Competition, as referenced in the [redacted] and [redacted] cease and desist letter (see attached), as it pertains to our offer of reimbursement, I quote per the letter "In light of [redacted] 's recent unfortunate events, Glitz would like to help with your situationGlitz is willing to offer your family partial reimbursement for the upcoming trip to FLThis amount would be $Please understand that Glitz is under no obligation to offer this refund but they would like to help given [redacted] 's unfortunate turn of events Upon the teams return from Florida and assuming you are cooperative with respect to the request made here in, I can issue the offered refund to you Please contact me on or before March 20th to discuss the proposed reimbursement." My attorney contacted their attorney on several occasions and finally spoke to their attorney on March 6, to discuss the situation prior to March 20, Their attorney informed my Attorney that he would talk to Glitz and get back to my attorneyThat never happenedThe [redacted] 's did not receive the reimbursement due to not following the guidelines stated in the March 4th letter Again, Glitz was under no obligation to give this refund and have since rescinded this offerGlitz rescinded an offer they never intended on following through with The following contractual documents are attached to show our policies as it pertains to dismissal without refundsPlease reference code number two in the parent code of conduct "I am also aware that if my child leaves the program for ANY REASON during the season, I am not entitled to any refunds." Again, that pertains to the tuition costs, not NationalsPlease reference the Glitz Nationals Agreement pertaining to refunds specifically for the Florida Competition Numbers and state no refunds of any kind and are signed by both [redacted] and her daughter That is a cancellation policyWe never cancelled anythingGlitz unjustly dismissed my daughter for medical conditions that she was cleared from and codes of conduct that they feel were violated which clearly were notSo because this cancellation policy is in place they could dismiss whoever they wanted after those dates so that they can give the tickets to other families that are still part of the organization, which is what they did and they admit itThe reservation for Florida competition was made by Glitz, Not paid for my Glitz as you can see by my cancelled checks since the [redacted] 's were no longer in our program the names on the reservation were changed to members in Glitz, so now they are saying the reservation was never canceled but used by other membersSeems like that throws the cancellation language right out the windowThe reservation name was changed by Glitz but paid for by usGlitz did not own these ticketsThey were only reserved under that name as that is what we were told was required by the gymWe paid for those tickets, again not Glitz so how do they have any authority to change the name and use something that was oursThese tickets that we purchased did not mean we had special cheerleading privileges nor had to hang out with the teamWe could have relocated our room and had nothing to do with them just like we did when we re-purchased everything and went down thereAgain, we re-purchased everything because we were told we were getting a refund and if they found out we weren’t, couldn’t they have informed us of that and given us our tickets? They told us in the letter from the attorney everything was canceled which is another lieApparently it wasn’t as they stated they gave them to another Glitz FamilyAs the reservation was made and owned specifically by GlitzI can’t believe that a company in clear conscience can take tickets paid for by a family and give them to another familyThat is the definition of a thief in my opinionMy goodness [redacted] was so upset one night when someone got into her vehicle and stole all of her changeImagine how she would feel if she was ripped off what we werePer UCA's cancellation policy (please see attached policy) the room was not refundedIt wasn’t refunded because it was never canceledCoach [redacted] openly made comments to parents about how she was not interested in sharing a room with Coach [redacted] and her small childThat is/was not my problem and didn’t give her the right to steal my accommodationsOur tickets didn’t have to be refundedWe told the coaches we wanted our tickets We told them we will take our tickets and that UCA said we could move our roomsThe coaches were uncooperative with UCA and our requestThey should have been given to us since we are the ones who paid for them and although they were reserved under Glitz, both Glitz Cheerleading as well as we knows who paid for those ticketsWhy wouldn’t they have come to us and said “Hey, these tickets are non-refundable so do you want your tickets and if so, how can we arrange us getting them to you?” They knew we were still going to Florida as I told them in a text that we would still be there to support the teamThey could have had their attorney contact us, sent us a private message or their typical way of communicating, they could have asked us via [redacted] UCA is in the process of providing Glitz with the signed cancellation forms from our team that has both parents signatures on itAgain, that is for a cancellationWe didn’t cancel, you didn’t cancel our tickets and you had no right to take something that you didn’t pay for That is stealingAll I wanted was my tickets as you can see by the information we sentIf they decided to use tickets I paid for, then I want my money backThere is no language supporting that they had a right to take something that wasn’t theirsNow that they have decided to take something that wasn’t theirs, I believe we should be paid for itI didn’t make that decision, they did when they stole our tickets and gave them to another family My husband gave/built a computer system for their businessDoes that mean we can walk in there and take that? That is something we would never dream of doing and they didn’t pay us a dime for it IN SUMMARY Again, the Social Bully issue I noticed they made no mention about the post [redacted] specifically called out my daughter by name on a coach’s forumWhere is the response to that? I also noticed no response to the other athlete that was with my daughter and was not dismissed from the teamAgain that shows favoritism and discrimination against my daughter Unless you are a parent of this team, you have no idea the games these women play, the way they talk about all of their athletes behind their backs as well as the parents and the way they treat the athletes [redacted] warned my daughter that [redacted] will never forgive her for questioning their decision to dismiss [redacted] in [redacted] in DecemberI’ve heard athletes being told they are head cases and that they look like ***They speak openly in front of others about balances owed on accounts and openly threaten the athletes in front of others that if they don’t pay soon, they will not be going to FloridaThey had even tried to start a rumor in the gym in regards to an athlete’s eating habits and confronted athletes and other parents in regards to itIf they feel there is a problem they should have the guts to talk to the parents of the athlete I suppose this is acceptable to these women as wellI’m surprised they didn’t post it on [redacted] I mean after all, it’s just between all the teams, their families, the coaches and the junior coaches Bottom line is thisMy daughter was dismissedIt was an unjust dismissal as the doctors released herThere were no code of conduct violations and the ones they are using happened after the dismissalThey sent a letter that they would pay us backIf they didn’t have to then shame on them for telling us they would because if they never intended on doing it, then they are liarsThen they sent us an instant message that they are working on a refundIf that wasn’t a possibility, why couldn’t they have just given us our tickets? Then they openly admit in their last response that they gave our tickets to another Glitz FamilyHow do they have the authority to take something that isn’t theirs and give it to someone else? Is that theft? [redacted] If this gym is so reputable, what has happened to the attendance? Why do they have to remove negative posts off their [redacted] page as they did with one mother? Of course they didn’t address the mother’s concerns; they removed her post and told everyone in the gym she’s crazyThey are not honest as to what type of gym they run although to look at their page they are so loving and caringWe had been in that gym for years and the whole time we were there they didn’t care about testimonials from parents, athletes etcIt’s all for show so that they can pretend they are a great organization to be with In fact, when young athletes used to hug [redacted] she would tell them I don’t like hugs, please don’t do thatReally? Wow, now that’s a role modelWhy doesn’t she put that on the [redacted] page so customers can get a real feel for what this business is? I have witnessed them talk about the athletes inappropriately, the parents inappropriately and each other inappropriatelyI hope that you can see how these women manipulate the truth and see what type of business this really isIf not, at least their name is out there now and people can rate the businessThey are now on the radar and can’t remove the negative posts from this site This was a bad situation from the get go but the very least these women could have done is made sure we got the tickets that we paid forMy daughter spent a little over 1/of her life thereShe was there whenever they needed herShe was a junior coach in the gym and really felt she had a great relationship with these women Especially *** [redacted] was very upset by the dismissal of [redacted] and [redacted] and tried to explain to the coaches that if this was the girl’s only positive thing in their lives, why take that awayAfter that, the gym was not a good environment or a healthy outlet for [redacted] It became a toxic environment for her due to the way she was being treatedAfter her dismissal she was hospitalized twice due to the trauma of how she was dismissed from this team by the two women she trusted and lovedIn fact she felt like [redacted] was another mother figure to herShe confided in her and adored herI know that some people say it’s just cheerleading but it was her lifeIt’s not a good feeling to be thrown away like a piece of garbage but I have explained to her the best I can that sometimes people aren’t who they pretend to beThe VERY LEAST they could do is pay us for our trip to Florida, [redacted] , and let my daughter move on with a team or coaches that she can truly love and trust although I don’t know if she will ever trust again Hopefully it is something her extensive counseling will help with Bottom line is this, even if they want to defend her dismissal with her full release from doctors and claim that she violated the code of conduct which another athlete did as well, what gives them the right to steal money or property from us? They send a signed cancellation policy but the reservations were never canceled Those were our tickets, our reservations, our money that paid for them and taking something from someone that isn’t yours is thiefIs this how a reputable business runs, stealing from their customers? In closing we want our money for tickets that were never given to us and used by another Glitz member As shown in the documentation provided to you, these tickets were never canceled, we never received them, and they were given to someone else on the Glitz TeamThat total is plus the remaining hours I was never paid for working at the gym which is hours for a grand total of $ Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Our response is bolded and italicizedIn regards to [redacted] dismissal, we attempted to have a meeting to discuss the numerous complications with putting the [redacted] 's daughter back on the competition floorBased on the [redacted] 's behavior at the meeting the night before and the harassment messages prior to our requested meeting, we felt it no longer safe to have said meeting This statement is untrue as they contacted us the next day to have a meeting so our behavior the night prior was not an issueThere really was no behavior in the gymI told them I was frustrated, [redacted] yelled at me across the gym and said this isn’t her fault and we leftThere were parents there that witnessed that I’m sure they would agree it wasn’t scaryIn fact one of them contacted me after we left the gym and said I couldn’t hear what was going on except for [redacted] yelling at youAfter cancellation of the meeting, we received more harassment and felt our only choice was to dismiss the familyOur frustration was not threatening or harassingWere we frustrated yes, but we never threatened these coachesWe were having a conversation where we were venting our frustrationsAt no point did they ever tell us that they were feeling harassed or threatenedIf they were feeling that way at the time, why didn’t they express that to us? Because again, they are trying to justify what they did and how they did itThey changed the routine the next day after my daughter was injured then LIED to her teammates and said it was temporaryWere we frustrated that our daughter wasn’t going to perform in Florida for NO reason other than their personal feelings and dislike for her absolutely we were frustrated and when we asked that a medical professional be there, they had no interest in that There were other medical conditions in that gym where girls were practicing that had no right to be practicing as it was a dangerous health issue to that athlete and when we asked about that, they became more angryThey have no tolerance to injuriesThey often made jokes about athletes and their “made up diagnosis of concussions”As the [redacted] 's know, our communication with families is on a private [redacted] pageThat is the only way they know how to communicate as they pulled the same stunt on another family in DecemberThat family must have been scary too Private [redacted] Page? It includes all teams at the gym, all of the athletes, their families, all of the coaches, and junior coachesThis dismissal via [redacted] was not privateSeriously, these coaches think it okay to dismiss athletes via [redacted] before the athlete even knowsObviously they are too gutless to do it in personDoesn’t that athlete deserve the respect of being told on the phone in private or if that is too scary for the coaches a private e-mailThere is nobody out there that feels this Social Media dismissal as well as the one in December with the other two athletes was handled properlyBecause of the magnitude of parent questions which to this day the parents are still confused as to why my daughter was released so that was not the intention of the [redacted] Dismissal involved with the recent hour hospitalization for cardiac issues Cardiac issue? It was ruled as a panic attack, missing of an event, due to hospitalization and recent partial release full release for a tear of Achilles tendon to return to our program, we felt in necessary to address the team in this mannerAlthough the [redacted] 's were asking for a meeting, they also messaged us (see attached screenshot) that if we were going to remove her, they didn't want to have a meetingYes we did send that message and they still requested that we have a meeting so we felt we should listen to what they had to say BUT we wanted a medical professional present as he is the expert in the fieldNot two/three coaches that are educated in coaching and are not doctors It was evident to us, that they were unwilling to discuss the numerous issues at hand and only focused on their daughter performing in Florida which you had decided to not let her perform even though there was NO justificationWhich based on the partial medical full medical release and lack of follow up on the cardiac issues week after her release from the hospital with her pediatrician which she was already dismissed the team were deemed unsafe and neglect by our standardsOur decision to not allow her to perform was based on her medical conditions which she was fully released from reported to us by her physicians when you spoke to her physical therapist she wasn’t released yet as well as her breech of code of conduct specifically, missing an event which [redacted] told me the week before is no big deal if [redacted] ’s leg is sore is grounds for dismissalPlease review the attached codes of conduct, signed by the [redacted] 's as well as the hand book exert now it’s okay to refer to the handbook but not for other language "Excused and/or unexcused absences that occur two weeks prior to a performance and/or competition may result in an athlete being moved out of his or her spot in the routine or in the withdrawal of the respective all-star team member from their team’s performance and/or competition." [redacted] refers to the handbook in her complaint, as you just did not to the Code of Conduct that she signed, please see attachmentsWhat is the point of the handbook if parents are being misled? Yes we initialed these documentsYes I understand there is no refund but that refund language pertains to tuition at Glitz, not Nationals competitionIn regards to the code of conduct violations, on the athlete code of conduct attachment, the athlete's beech occurs at rule number eightAs far as the parent code of conduct, also attached please reference rule one and fourThe violations of the codes of conduct clearly state that they are grounds for dismissal, both [redacted] and her daughter's signatures appear on the forms as clearly understanding these rulesThese coaches made this decision based on how they feel about my daughterThey have supporting documentation saying we didn’t agree with their decisionWe were dismissed before we even knew what their decision was so that doesn’t constitute dismissal [redacted] reported to us via [redacted] that their decision was to not have [redacted] perform in FloridaIf they had the supporting documentation that she couldn’t perform because her doctor wouldn’t release her, then yes she should have not been able to perform but that is not the caseThis is two coaches trying to play doctor and basically telling both the doctors and us that they no more about my daughter’s health than the professionals that we pay to keep her healthy and safe They keep using the word bullying These coaches have bullied my daughter for the last yearOn a thread in front of parents and athletes, on [redacted] when she was dismissed, and on a coach’s forum where Coach [redacted] mentions my daughter by her name and tells everyone on there that she broke the lawI will say this again, she slandered my daughter and even told everyone on the forum her full name In regards to the refund of the Florida Competition, as referenced in the [redacted] and [redacted] cease and desist letter (see attached), as it pertains to our offer of reimbursement, I quote per the letter "In light of [redacted] 's recent unfortunate events, Glitz would like to help with your situationGlitz is willing to offer your family partial reimbursement for the upcoming trip to FLThis amount would be $Please understand that Glitz is under no obligation to offer this refund but they would like to help given [redacted] 's unfortunate turn of events Upon the teams return from Florida and assuming you are cooperative with respect to the request made here in, I can issue the offered refund to you Please contact me on or before March 20th to discuss the proposed reimbursement." My attorney contacted their attorney on several occasions and finally spoke to their attorney on March 6, to discuss the situation prior to March 20, Their attorney informed my Attorney that he would talk to Glitz and get back to my attorneyThat never happenedThe [redacted] 's did not receive the reimbursement due to not following the guidelines stated in the March 4th letter Again, Glitz was under no obligation to give this refund and have since rescinded this offerGlitz rescinded an offer they never intended on following through with The following contractual documents are attached to show our policies as it pertains to dismissal without refundsPlease reference code number two in the parent code of conduct "I am also aware that if my child leaves the program for ANY REASON during the season, I am not entitled to any refunds." Again, that pertains to the tuition costs, not NationalsPlease reference the Glitz Nationals Agreement pertaining to refunds specifically for the Florida Competition Numbers and state no refunds of any kind and are signed by both [redacted] and her daughter That is a cancellation policyWe never cancelled anythingGlitz unjustly dismissed my daughter for medical conditions that she was cleared from and codes of conduct that they feel were violated which clearly were notSo because this cancellation policy is in place they could dismiss whoever they wanted after those dates so that they can give the tickets to other families that are still part of the organization, which is what they did and they admit itThe reservation for Florida competition was made by Glitz, Not paid for my Glitz as you can see by my cancelled checks since the [redacted] 's were no longer in our program the names on the reservation were changed to members in Glitz, so now they are saying the reservation was never canceled but used by other membersSeems like that throws the cancellation language right out the windowThe reservation name was changed by Glitz but paid for by usGlitz did not own these ticketsThey were only reserved under that name as that is what we were told was required by the gymWe paid for those tickets, again not Glitz so how do they have any authority to change the name and use something that was oursThese tickets that we purchased did not mean we had special cheerleading privileges nor had to hang out with the teamWe could have relocated our room and had nothing to do with them just like we did when we re-purchased everything and went down thereAgain, we re-purchased everything because we were told we were getting a refund and if they found out we weren’t, couldn’t they have informed us of that and given us our tickets? They told us in the letter from the attorney everything was canceled which is another lieApparently it wasn’t as they stated they gave them to another Glitz FamilyAs the reservation was made and owned specifically by GlitzI can’t believe that a company in clear conscience can take tickets paid for by a family and give them to another familyThat is the definition of a thief in my opinionMy goodness [redacted] was so upset one night when someone got into her vehicle and stole all of her changeImagine how she would feel if she was ripped off what we werePer UCA's cancellation policy (please see attached policy) the room was not refundedIt wasn’t refunded because it was never canceledCoach [redacted] openly made comments to parents about how she was not interested in sharing a room with Coach [redacted] and her small childThat is/was not my problem and didn’t give her the right to steal my accommodationsOur tickets didn’t have to be refundedWe told the coaches we wanted our tickets We told them we will take our tickets and that UCA said we could move our roomsThe coaches were uncooperative with UCA and our requestThey should have been given to us since we are the ones who paid for them and although they were reserved under Glitz, both Glitz Cheerleading as well as we knows who paid for those ticketsWhy wouldn’t they have come to us and said “Hey, these tickets are non-refundable so do you want your tickets and if so, how can we arrange us getting them to you?” They knew we were still going to Florida as I told them in a text that we would still be there to support the teamThey could have had their attorney contact us, sent us a private message or their typical way of communicating, they could have asked us via [redacted] UCA is in the process of providing Glitz with the signed cancellation forms from our team that has both parents signatures on itAgain, that is for a cancellationWe didn’t cancel, you didn’t cancel our tickets and you had no right to take something that you didn’t pay for That is stealingAll I wanted was my tickets as you can see by the information we sentIf they decided to use tickets I paid for, then I want my money backThere is no language supporting that they had a right to take something that wasn’t theirsNow that they have decided to take something that wasn’t theirs, I believe we should be paid for itI didn’t make that decision, they did when they stole our tickets and gave them to another family My husband gave/built a computer system for their businessDoes that mean we can walk in there and take that? That is something we would never dream of doing and they didn’t pay us a dime for it IN SUMMARY Again, the Social Bully issue I noticed they made no mention about the post [redacted] specifically called out my daughter by name on a coach’s forumWhere is the response to that? I also noticed no response to the other athlete that was with my daughter and was not dismissed from the teamAgain that shows favoritism and discrimination against my daughter Unless you are a parent of this team, you have no idea the games these women play, the way they talk about all of their athletes behind their backs as well as the parents and the way they treat the athletes [redacted] warned my daughter that [redacted] will never forgive her for questioning their decision to dismiss [redacted] in [redacted] in DecemberI’ve heard athletes being told they are head cases and that they look like ***They speak openly in front of others about balances owed on accounts and openly threaten the athletes in front of others that if they don’t pay soon, they will not be going to FloridaThey had even tried to start a rumor in the gym in regards to an athlete’s eating habits and confronted athletes and other parents in regards to itIf they feel there is a problem they should have the guts to talk to the parents of the athlete I suppose this is acceptable to these women as wellI’m surprised they didn’t post it on [redacted] I mean after all, it’s just between all the teams, their families, the coaches and the junior coaches Bottom line is thisMy daughter was dismissedIt was an unjust dismissal as the doctors released herThere were no code of conduct violations and the ones they are using happened after the dismissalThey sent a letter that they would pay us backIf they didn’t have to then shame on them for telling us they would because if they never intended on doing it, then they are liarsThen they sent us an instant message that they are working on a refundIf that wasn’t a possibility, why couldn’t they have just given us our tickets? Then they openly admit in their last response that they gave our tickets to another Glitz FamilyHow do they have the authority to take something that isn’t theirs and give it to someone else? Is that theft? [redacted] If this gym is so reputable, what has happened to the attendance? Why do they have to remove negative posts off their [redacted] page as they did with one mother? Of course they didn’t address the mother’s concerns; they removed her post and told everyone in the gym she’s crazyThey are not honest as to what type of gym they run although to look at their page they are so loving and caringWe had been in that gym for years and the whole time we were there they didn’t care about testimonials from parents, athletes etcIt’s all for show so that they can pretend they are a great organization to be with In fact, when young athletes used to hug [redacted] she would tell them I don’t like hugs, please don’t do thatReally? Wow, now that’s a role modelWhy doesn’t she put that on the [redacted] page so customers can get a real feel for what this business is? I have witnessed them talk about the athletes inappropriately, the parents inappropriately and each other inappropriatelyI hope that you can see how these women manipulate the truth and see what type of business this really isIf not, at least their name is out there now and people can rate the businessThey are now on the radar and can’t remove the negative posts from this site This was a bad situation from the get go but the very least these women could have done is made sure we got the tickets that we paid forMy daughter spent a little over 1/of her life thereShe was there whenever they needed herShe was a junior coach in the gym and really felt she had a great relationship with these women Especially *** [redacted] was very upset by the dismissal of [redacted] and [redacted] and tried to explain to the coaches that if this was the girl’s only positive thing in their lives, why take that awayAfter that, the gym was not a good environment or a healthy outlet for [redacted] It became a toxic environment for her due to the way she was being treatedAfter her dismissal she was hospitalized twice due to the trauma of how she was dismissed from this team by the two women she trusted and lovedIn fact she felt like [redacted] was another mother figure to herShe confided in her and adored herI know that some people say it’s just cheerleading but it was her lifeIt’s not a good feeling to be thrown away like a piece of garbage but I have explained to her the best I can that sometimes people aren’t who they pretend to beThe VERY LEAST they could do is pay us for our trip to Florida, [redacted] , and let my daughter move on with a team or coaches that she can truly love and trust although I don’t know if she will ever trust again Hopefully it is something her extensive counseling will help with Bottom line is this, even if they want to defend her dismissal with her full release from doctors and claim that she violated the code of conduct which another athlete did as well, what gives them the right to steal money or property from us? They send a signed cancellation policy but the reservations were never canceled Those were our tickets, our reservations, our money that paid for them and taking something from someone that isn’t yours is thiefIs this how a reputable business runs, stealing from their customers? In closing we want our money for tickets that were never given to us and used by another Glitz member As shown in the documentation provided to you, these tickets were never canceled, we never received them, and they were given to someone else on the Glitz TeamThat total is plus the remaining hours I was never paid for working at the gym which is hours for a grand total of $ Regards, [redacted]