Glasses USA

Dear [redacted],We sincerely apologize for the frustrating experience you had with your returned pair of glasses.Please understand that we aim to please our customers and provide the best customer care. The refund for your return had been processed, however, the cost of the upgrade on your lenses...

was not refunded until four days later. This was a mistake of ours, as the upgrade was processed as a separate refund. It is never our intention to mislead our customers and we apologize for the delay in processing your full refund all at once. Please note that the refund does not include the cost of any shipping that is not standard, as mentioned in our terms and conditions.If you have any questions or concerns, please do not hesitate to reach out to us.Sincerely,GlassesUSA

Dear [redacted], we sincerely apologize for the delay in processing your refund. We understand that you requested a refund since you were not satisfied with the glasses you received, however, it can take several business days before the refund goes through. We have processed the refund for you in...

the full amount of your purchase. Sincerely, GlassesUSA.

Revdex.com:At this time, my complaint, ID [redacted] regarding Glasses USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Dear [redacted],We are truly sorry for the trouble caused to you as a result of receiving the incorrect prescription on your orders.Although our terms and conditions do state that all store credits and exchanges are non-refundable, we understand your frustration at having received a faulty prescription...

twice, as this should not have occurred.We have now processed your refund for the return of the exchanged order.We appreciate your understanding and patience regarding this matter. Sincerely, GlassesUSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted] We're sorry that you feel this way and that you had this experience with us as a result of your order. We see that you had placed your order on September [redacted] and that your lenses took the appropriate 3-4 business days in production, after which they were sent to our quality assurance...

team on September ** for further inspection for 2 business days. Your glasses were then sent with express shipping, and arrived to your doorstep on September [redacted], which was within the alleged time period of four days. We understand that your pupillary distance (PD) was not correct, however, we do provide the standard default PD of 63 millimeters unless requested otherwise. The reason for this being that 63 is the average pupillary distance, yet we gladly customize glasses for our customers when they provide us with the added information before and during the glasses production period. As per our terms and conditions, we provide a 14-day no questions asked return policy, so that our customers can receive a shipping label in order to return their order for a full refund, exchange, or 110% store credit. We require a returns form to be completed within the 14 day time period, and for the order to be shipped back within 6 days of receiving the shipping label. We do see that you had contacted us and that our efficient customer service had provided you with the returns form, which you had submitted asking for a refund. We understand that you had decided not to return your glasses due to the need to have a temporary pair. As per our terms and conditions, we were unable to proceed with refunding your order without receipt of the returned pair. Sincerely, GlassesUSA.

Revdex.com:At this time, I have not been contacted by Glasses USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted], We truly apologize for the inconvenience caused to you as a result of your return inquiry.We see that you had sent us several emails asking to return your glasses and had not been answered at the appropriate time. This is a rare occurrence, as we aim to provide our customers...

with efficient customer care and answer all of their questions right away.You have since been sent the shipping labels for your return and we do once again apologize for this delay. We thank you for your patience and we will await your returned items in order to process your requested refund. Sincerely,GlassesUSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Customer,Your ticket number is [redacted]We thank you for contacting us, and we have placed your request in the hands of our Vision Care Specialists.One of our Vision Care Specialists will be contacting you shortly.If you have any questions, feel free to contact us. We’re here for you 24/7, at...

###-###-####.Sincerely,Your Vision Care Specialists at GlassesUSA.com

Revdex.com:At this time, my complaint, ID [redacted] regarding Glasses USA has been resolved.
Sincerely,[redacted]

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[redacted]
[redacted]Dear Customer,Your ticket number is [redacted]We thank you for contacting us, and we have placed your request in the hands of our Vision Care Specialists.One of our Vision Care Specialists will be contacting you shortly.If you have any questions, feel...

free to contact us. We’re here for you 24/7, at ###-###-####.Sincerely,Your Vision Care Specialists at [redacted]

Revdex.com:At this time, I have not been contacted by Glasses USA regarding complaint ID [redacted].Sincerely,[redacted]

Dear [redacted], We sincerely apologize for the frustration caused as a result of your previous subscription with our company. We do in fact provide an...

'unsubscribe' option, and our customer service is always available to help with this issue if someone calls in and requests to be unsubscribed. As we do not know the reason why you kept receiving these emails, there is also the possibility that the emails were coming from one of our affiliates. If this problem was still not resolved, we ask that you please forward us the email to [redacted] so we can identify the source, and contact them on your behalf to cease all communications with you. Again, we apologize for the inconvenience and hope that you won’t be bothered by this again. Sincerely, GlassesUSA.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.In fact I have placed a new order for glasses, and it is being processed well.  Thank you for the refund.
Sincerely,
[redacted]

DESIRED OUTCOME IS A FULL REFUND OF $44 WHICH WAS BILLED COST OF THE RETURNED ITEM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The funds do not aopear in my account and 30 days is unacceptable for prrocessing electronic payment.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],While we are certainly not in the business of purchasing email addresses, we understand your frustration and we are sorry to hear you are still receiving notifications. Rest assured that we have removed you from our subscription list.From our understanding, the emails you are receiving...

are coming from one of our affiliates. In order to ensure that you will not receive anymore emails from this source, please forward us one or more of the emails you are receiving so that we will be able identify the source and request from them, on your behalf, to cease all communications with you.We ask that you forward those emails to [redacted] and we will make sure to take care of this issue right away.Again, we apologize for the inconvenience. SincerelyGlassesUSA.

Revdex.com:At this time, my complaint, ID [redacted] regarding Glasses USA has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
They refused to give me a refund after many back and forth e mails and many talks with several supervisors. I did not hear anything...

fromThe Revdex.com , so I was forced to wait another month or more till they mademe another pair of glasses. They did not allow for any partial refunds for the trouble or any other savings. They simply said things happen. I had a string of bad luck. I received the glsses today the [redacted] of July, almost 3 months after the original order, they seem to be ok.I would not reorder from them or reccomend anyone else do so. Their customer service is lacks terribly. I think they should have done something to compensate for all the time I spent waiting without glasses, and I had to use more contacts in the meanwhile. Pass around. Just a bad company all around.Sincerely,
[redacted]