Glass Wings

We are sorry for this misunderstanding with Mr, ***I feel we had a big billing misunderstanding, I hope after I provide some clarification you will consider removing this reviewLet me address some of the concerns:To begin I will assume this is a private conversation approved by Mr***
and is in no way a release of any HIPPA patient information.1) I apologize for the duplicate billI have personally checked the ledger and the balance is zeroWe send out outstanding balance statements at the end of the monthStatements were sent out before his exam and did not reflect the most recent paymentThe balance is currently zero.2) The $balance on the account was the insurance copay for the comprehensive eye examination the previous yearThis is a fee set by the insurance companyWe are legally unable to waive insurance co-pay; this would be considered insurance fraudI apologize that it took us an entire year to correct the errorThe chart reflects that we attempted to call,but were unable to reach Mr***.3) When scheduling the appointment, our billing manager informed Mr*** of the outstanding balance which he agreed to pay before attending the scheduled exam. 5) I apologize for the front desk manger's demeanorShe normally receives compliments for her work ethic and responsible attitudeShe is a loyal and trustworthy employee of yearsIf you have any questions or concerns, please feel free to contact usWe value Revdex.com's feedback, and are extremely regretful and apologetic that Mr***'s experience with our office was not top notchI hope he will consider giving us another chance to provide him with excellent care and customer service.Sincerely, *** ***, O.D., MPH

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Please indicate that the business satisfactorily handled my complaintI am satisfied