Glass Nickel Pizza Co.

I contacted [redacted] on 12/09/ [redacted] contacted me on 12/10/We discussed the credit card issue[redacted] paid cash for the orderI explained that due to the evidence I have from my credit card processor that he would no longer be able to order from this business.Please let me know if there are further questionsSincerely, [redacted] Owner Glass Nickel Pizza Co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] __________ I have never experienced anything like this in my life MrD [redacted] referred to me as "a unique individual" when we talked on the phone....he has NEVER had anyone contact him regarding a charged off debt.......I would have to agree that I am unique because I am telling you the truth It is unfortunate that he refuses to trust me as a paying customer I contacted him, to settle this.....I walked into HIS store, to pay cash for MY pizza that HE previously would not have gotten a single dime for, and I paid HIM for my pizza that HE could have cared less about.....then has the audacity to hand me a receipt for the cash I paid, and tell me that he STILL does not trust me as a future paying customer !! I apologize MrD***, but if you cannot accept a man at his word, who is standing right in front of you, looks you in the eye, hands you CASH for something that you did not even require me to pay, and you still refuse to look further into this to find the true culprit, then all I can say is that I have done all I can However, with all the nonsense going on in our world today and common sense taking a back burner to all this other garbage, then I would say this sounds about right I do not agree with it, but this sounds about rightThe Glass Nickel has a good product that is priced fairly; however, there is something funny going on here and I have washed my hands of it Hopefully, if MrD [redacted] is not a part of this funny business, I hope he someday finds the true culprit If/when he does, he has my number, but I'm not holding my breathMy thanks to the Revdex.com for getting MrD [redacted] to contact me and for allowing me to pay for my pizza -- [redacted]

In regards to claim ID# [redacted] Glass Nickel was contacted by [redacted] with a notification of a chargeback related to the following: No cardholder authorization and unauthorized liability shiftThe name of the cardholder is not the same as the person making the claim to the Revdex.comThe date of the transaction was 10/02/with an authorization date of 10/01/in the amount of $for an order amount of $plus a $tip that was delivered to the same address as the person making the claim to the Revdex.com.The dispute date from the cardholder is 10/13/and the account closure date for the card was 10/09/and was closed due to being lost or stolen.With each credit card pur [redacted] on the phone Glass Nickel requests a credit card number, expiration date, billing zip code of the card, and cvv numberThese all need to match in order for the authorization to be completed for approval of the credit card and delivery of the food This transaction had all of these items matched to a reported lost or stolen credit card.When Glass Nickel investigated it revealed that the order was delivered to the address of the person submitting the claim to the Revdex.com with the contact phone number listed for the person making the claim to the Revdex.comIt had also been the first order placed through that phone number.It is Glass Nickel's policy to no longer provide services to customers who have used fraudulent credit cards, checks, or cash for pur***s.Glass Nickel would be happy to provide the documentation from [redacted] , if needed.Glass Nickel will also contact the person making the claim to the Revdex.com directly if they would like to resolve the matter.Sincerely --

In regards to claim ID# ***Glass Nickel was contacted by *** *** with a notification of a chargeback related to the following: No cardholder authorization and unauthorized liability shiftThe name of the cardholder is not the same as the person making the claim to the Revdex.comThe date
of the transaction was 10/02/with an authorization date of 10/01/in the amount of $for an order amount of $plus a $tip that was delivered to the same address as the person making the claim to the Revdex.com.The dispute date from the cardholder is 10/13/and the account closure date for the card was 10/09/and was closed due to being lost or stolen.With each credit card pur*** on the phone Glass Nickel requests a credit card number, expiration date, billing zip code of the card, and cvv numberThese all need to match in order for the authorization to be completed for approval of the credit card and delivery of the food. This transaction had all of these items matched to a reported lost or stolen credit card.When Glass Nickel investigated it revealed that the order was delivered to the address of the person submitting the claim to the Revdex.com with the contact phone number listed for the person making the claim to the Revdex.comIt had also been the first order placed through that phone number.It is Glass Nickel's policy to no longer provide services to customers who have used fraudulent credit cards, checks, or cash for pur***s.Glass Nickel would be happy to provide the documentation from ***, if needed.Glass Nickel will also contact the person making the claim to the Revdex.com directly if they would like to resolve the matter.Sincerely--

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe last sentence of the reply says that Glass Nickel could contact me to resolve this
matter, and I would like for that to happen Regarding the details of their reply, there
is obviously some confusion somewhere and all I have requested is to have someone
from Glass Nickel contact me to resolve this....unfortunately it took this complaint for
this to happen I still have this very same credit card in my hand and have used it
dozens of times since, have contacted *** to confirm this, and there is nothing wrong
with the credit card In addition, you have been delivering pizza to this location for
the last YEARS (yes, years).
In fear that I would accept this reply and no one from Glass Nickel contacts me, I am
rejecting this reply until I hear from them After I hear from them, I will gladly accept
( I have asked them to contact me prior times and have heard nothing, so please
forgive my wanting to actually have them call me before this is accepted/dropped).]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The last sentence of the reply says that Glass Nickel could contact me to resolve thismatter, and I would like for that to happen.  Regarding the details of their reply, thereis obviously some confusion somewhere and all I have requested is to have someonefrom Glass Nickel contact me to resolve this....unfortunately it took this complaint forthis to happen.  I still have this very same credit card in my hand and have used itdozens of times since, have contacted [redacted] to confirm this, and there is nothing wrongwith the credit card.  In addition, you have been delivering pizza to this location for the last 6 YEARS (yes, 6 years). In fear that I would accept this reply and no one from Glass Nickel contacts me, I am rejecting this reply until I hear from them.  After I hear from them, I will gladly accept ( I have asked them to contact me 4 prior times and have heard nothing, so please forgive my wanting to actually have them call me before this is accepted/dropped).]
Regards,
[redacted]

I contacted [redacted] on 12/09/2015. [redacted] contacted me on 12/10/2015. We discussed the credit card issue.[redacted] paid cash for the order. I explained that due to the evidence I have from my credit card processor that he would no longer be able to order from this business.Please let me know if there are further questionsSincerely,[redacted]Owner Glass Nickel Pizza Co

In regards to claim...

ID# [redacted]Glass Nickel was contacted by [redacted] with a notification of a chargeback related to the following: No cardholder authorization and unauthorized liability shiftThe name of the cardholder is not the same as the person making the claim to the Revdex.comThe date of the transaction was 10/02/2015 with an authorization date of 10/01/2015 in the amount of $28.16 for an order amount of $23.16 plus a $5.00 tip that was delivered to the same address as the person making the claim to the Revdex.com.The dispute date from the cardholder is 10/13/2015 and the account closure date for the card was 10/09/2015 and was closed due to being lost or stolen.With each credit card pur[redacted] on the phone Glass Nickel requests a credit card number, expiration date, billing zip code of the card, and cvv number. These all need to match in order for the authorization to be completed for approval of the credit card and delivery of the food.  This transaction had all of these items matched to a reported lost or stolen credit card.When Glass Nickel investigated it revealed that the order was delivered to the address of the person submitting the claim to the Revdex.com with the contact phone number listed for the person making the claim to the Revdex.com. It had also been the first order placed through that phone number.It is Glass Nickel's policy to no longer provide services to customers who have used fraudulent credit cards, checks, or cash for pur[redacted]s.Glass Nickel would be happy to provide the documentation from [redacted], if needed.Glass Nickel will also contact the person making the claim to the Revdex.com directly if they would like to resolve the matter.Sincerely
--

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]__________I have never experienced anything like this in my life.  Mr. D[redacted]  referred to me as "a unique individual" when we talked on the phone....he has NEVER had anyone contact him regarding a charged off debt.......I would have to agree that I am unique because I am telling you the truth.  It is unfortunate that he refuses to trust me as a paying customer.  I contacted him, to settle this.....I walked into HIS store, to pay cash for MY pizza that HE previously would not have gotten a single dime for, and I paid HIM for my pizza that HE could have cared less about.....then has the audacity to hand me a receipt for the cash I paid, and tell me that he STILL does not trust me as a future paying customer !!  I apologize Mr. D[redacted], but if you cannot accept a man at his word, who is standing right in front of you, looks you in the eye, hands you CASH for something that you did not even require me to pay, and you still refuse to look further into this to find the true culprit, then all I can say is that I have done all I can.  However, with all the nonsense going on in our world today and common sense taking a back burner to all this other garbage, then I would say this sounds about right.  I do not agree with it, but this sounds about right.The Glass Nickel has a good product that is priced fairly; however, there is something funny going on here and I have washed my hands of it.  Hopefully, if Mr. D[redacted] is not a part of this funny business, I hope he someday finds the true culprit.  If/when he does, he has my number, but I'm not holding my breath.My thanks to the Revdex.com for getting Mr. D[redacted] to contact me and for allowing me to pay for my pizza.   -- [redacted]

I contacted [redacted] on 12/09/2015. [redacted] contacted me on 12/10/2015. We discussed the credit card issue.[redacted] paid cash for the order. I explained that due to the evidence I have from my credit card processor that he would no longer be able to order from this business.Please let me know if there are further questionsSincerely,
[redacted]
Owner Glass Nickel Pizza Co

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
__________
I have never experienced anything like this in my life.  Mr. D[redacted]  referred to me as "a unique individual" when we talked on the phone....he has NEVER had anyone contact him regarding a charged off debt.......I would have to agree that I am unique because I am telling you the truth.  It is unfortunate that he refuses to trust me as a paying customer.  I contacted him, to settle this.....I walked into HIS store, to pay cash for MY pizza that HE previously would not have gotten a single dime for, and I paid HIM for my pizza that HE could have cared less about.....then has the audacity to hand me a receipt for the cash I paid, and tell me that he STILL does not trust me as a future paying customer !!  
I apologize Mr. D[redacted], but if you cannot accept a man at his word, who is standing right in front of you, looks you in the eye, hands you CASH for something that you did not even require me to pay, and you still refuse to look further into this to find the true culprit, then all I can say is that I have done all I can.  However, with all the nonsense going on in our world today and common sense taking a back burner to all this other garbage, then I would say this sounds about right.  I do not agree with it, but this sounds about right.
The Glass Nickel has a good product that is priced fairly; however, there is something funny going on here and I have washed my hands of it.  Hopefully, if Mr. D[redacted] is not a part of this funny business, I hope he someday finds the true culprit.  If/when he does, he has my number, but I'm not holding my breath.
My thanks to the Revdex.com for getting Mr. D[redacted] to contact me and for allowing me to pay for my pizza.   
-- [redacted]