Glass Mountain Capital LLC

We are sorry for any inconvenience that we have caused. Our policies and procedures require that we verify the person that we are speaking with is the correct person, prior to disclosing the subject matter of our calls. This avoids improper 3rd party disclosure of private
information. We have informed our client of your complaint, have placed the account on hold and placed your number on our do not call list

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: *** ***, GC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glassmountaincapital.com
We apologize for any inconvenience that we may have causedWe have added your number to our Do Not Call list and reported
your complaint to our clientWe follow all applicable laws and client requirements in our business practicesYou will no longer receive calls from our offices regarding this matter

We are sorry for any inconvenience that we may have caused. We will no longer be taking payments from you for this account. In addition, we have closed the account in our office and returned it to our client, along with a copy of your complaintPlease note that we have
recordings in which you authorize us to take the payments and also have recordings of the changes that you made to the plan, from time to time. In addition, our company does not report to the credit bureaus

We are sorry for any inconvenience that we may have caused. We have passed your complaint on to our client, the owner of the account. Please note that since we do not report to the credit agencies, we are unable to take any action with regards to credit reporting issues. All of
your payments have been placed on hold. Our management will be reaching out to you to attempt to resolve this matter

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I hope to receive my letter asap in the mail as promised
Sincerely,
*** ***

We are sorry for any inconvenience that we may have caused. We have placed the telephone number that you provided on our do not call list. We have closed your account as a cease and desist and returned it to our client

We are sorry for any inconvenience that we may have caused. We must verify your identity in order to comply with applicable laws and in order to avoid improper third party disclosure. Please note that we have forwarded your complaint to client and you will not receive calls from our
office regarding this matter in the future

WE are sorry for any inconvenience that we may have caused. We are careful to comply with applicable law and our policies concerning the disclosure of personal information, thus we must confirm your identity before sharing information. We have closed your account as cease and desist and
reported the matter to our client

Initial Business Response /* (1000, 5, 2015/06/09) */
Contact Name and Title: *** ***, GC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glassmountaincapital.com
We apologize for any inconvenience that this may have causedWe have closed your account and returned it to our
clientPlease allow hours for the account to be removed from our system
To protect your privacy and pursuant to applicable state and federal law, we are required to verify your information before we disclose your personal business over the telephoneWe must confirm your identity before we discuss personal business matters
Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept this resolution if the company does IN FACT remove me from their database and close the account, and does not contact me againThis account has never been verified by this companyThis is an attempt to collect a debt

Initial Business Response /* (1000, 5, 2014/04/09) */
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmccreditservices.com
*** ***
XXXXX N *** Ave
*** ** XXXXX
RE: Case #XXXXXXXX
Dear Ms***:
Thank you for the opportunity to respond regarding the above
referenced matterOur records indicate that our company was notified of your dispute on 3/25/As of 3/31/2014, there have been no further calls placed by our office
At this time our records indicate the account has been closed in our office and returned to our clientWe apologize for any inconvenience this may have caused
Sincerely,
*** *** Compliance Manager
Glass Mountain Capital, LLC
Initial Consumer Rebuttal /* (2000, 7, 2014/04/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank youThis has been an ongoing nightmare for almost years nowUsing personal information on the internet was a huge mistake on my partI have since changed many things I do
Final Consumer Response /* (450, 8, 2014/04/09) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:

Contact Name and Title: David ***, GC
Contact Phone: ***
Contact Email: ***@glassmountaincapital.com
We are unable to locate the account in question based on the information providedPlease provide us with the telephone number that we are calling and we will stop callingThank
you

Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: *** ***, **
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glassmountaincapital.com
Ms***,
We have reviewed your complaint and your accountAs a result of your complaint, we have closed the
account and returned it to our client, the owner of the accountYou will no longer be receiving calls from our office regarding this matterIn addition, since we do not report to the credit bureaus, we are unable to take any action in that respect
We apologize for any inconvenience that this has caused

We are sorry for any inconvenience that we may have caused. We have closed your account and returned it to our our client along with a copy of your complaint. Our office will no longer be calling you regarding this matter

Initial Business Response /* (1000, 5, 2015/09/01) */
Contact Name and Title: *** ***, GC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glassmountaincapital.com
We are sorry for any inconvenience that this may have causedWe have placed your telephone number on our don not
call listWe have closed the account in our office and notified our client of your inquiryYou will no longer receive calls from our office concerning this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as this resolves the no more calls I am satisfiedI will reopen a case if I get even one more call

Initial Business Response /* (1000, 5, 2014/06/03) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmccreditservices.com
***
*** *** Rd
*** ** XXXXX
RE: Case #XXXXXXXX
Dear *** ***:
Thank you for the opportunity
to respond regarding the above referenced matterPlease note that our records indicate our company was attempting to reach a *** *** for a business matter assigned to our officeOur agents are required to comply with applicable verification and privacy laws prior to disclosing any information side from their name and the name of our company, Glass Mountain CapitalOur call log review indicates that the agents were unable to verify that they had reached the correct partyFor that reason, they were unable to offer additional details
At this time our records indicate the matter is closed and you will receive no further calls from our officeWe have forwarded your concerns to our clientWe apologize for any inconvenience this may have caused
Sincerely,
*** *** Compliance Manager
Glass Mountain Capital, LLC

Initial Business Response /* (1000, 5, 2015/07/27) */
Contact Name and Title: *** ***, GC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glassmountaincapital.com
We have been in contact with the consumer and her legal representatives regarding this matterWe appear to have
reached a mutually acceptable settlement of the issues and this matter has been concludedOur client is in the process of obtaining the release of judgment through the courts
We are sorry for any inconvenience this may have caused
Initial Consumer Rebuttal /* (2000, 7, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Agree, settlement has been reached

We apologize for any inconvenience that we may have caused. We have closed your account and returned it to our client, along with a copy of your complaint. You will no longer be receiving calls from our office regarding this matter

Initial Business Response /* (1000, 5, 2015/03/09) */
Contact Name and Title: *** ***, GC
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@glassmountaincapital.com
Mr***,
It is our understanding that you spoke with Mr*** from our office on 3/3/and rectified this
situationIf you have any other questions or concerned, please do not hesitate to contact me directly

We are sorry for any inconvenience that we may have caused.  Upon receipt of your complaint, we reviewed our account notes and determined that the numbers that have been called that did not belong to you had been marked as bad numbers and were being removed from the system.  It may take...

up over 24 hours to remove a telephone number from an account.  Once again, we apologize.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]