Glass America

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: Jesse [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gerbercollision.com To whom a my concern, After speaking to my associates regarding this complaintIt was brought to my attention that, Mr [redacted] was being very difficult and belligerent to my employees Moe and other associates from our call center in Nevada, tried everything that day to, try and rectify the matter butMr [redacted] would not allow them too Moe apologized profusely and even, discounted the assignment from $to an even $which I guess was not enough for Mr [redacted] Mr [redacted] continued to, verbally abuse my associates and then threaten to write to the Revdex.com Our technician(s) all try to do a thorough job and in some cases, some dirt maybe left behindIt is something that, they do on purposeIt is very difficult to try and pick up, every piece of dirt or material that may fall into a vehicle In behalf of Gerber Collision and Glass/ Glass America LLC, I want to extend our sincere apologies and hope that Mr [redacted] , can reach out to me sothat I can address any further questions or concerns Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except this response because 1.) I was not belligerent to anyone there Upset, yesThe only response from anyone was that I would have to wait for a technician to vacuum my carThere was no dirt in my car rather shards of glass and glass powderIt was me that dealt with an inexperienced and incapable young manager that spoke like some yahoo on the streetI would expect that response considering that poor examples roll from the topJesse was not involved from the beginning which he should haveTo speak on behalf of a situation weeks prior only shows his lack of true customer serviceA parts manager should not have attempted to solve this problemThe discounts were given because of the multiple errors made by your company and you were the lucky ones that I allowed you to rectify the problem more than twicePlease do not marginalize this situationIt's adding insult to injury

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: Jesse [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gerbercollision.com
To whom a my concern,
After speaking to my associates regarding this complaint. It was brought to my attention...

that, Mr. [redacted] was being very difficult and belligerent to my employees.
Moe and other associates from our call center in Nevada, tried everything that day to, try and rectify the matter but... Mr. [redacted] would not allow them too.
Moe apologized profusely and even, discounted the assignment from $230.10 to an even $175.00 which I guess was not enough for Mr. [redacted]. Mr. [redacted] continued to, verbally abuse my associates and then threaten to write to the Revdex.com.
Our technician(s) all try to do a thorough job and in some cases, some dirt maybe left behind. It is something that, they do on purpose. It is very difficult to try and pick up, every piece of dirt or material that may fall into a vehicle.
In behalf of Gerber Collision and Glass/ Glass America LLC, I want to extend our sincere apologies and hope that Mr. [redacted], can reach out to me so... that I can address any further questions or concerns.

Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not except this response because 1.) I was not belligerent to anyone there ... Upset, yes. The only response from anyone was that I would have to wait for a technician to vacuum my car. There was no dirt in my car rather shards of glass and glass powder. It was me that dealt with an inexperienced and incapable young manager that spoke like some yahoo on the street. I would expect that response considering that poor examples roll from the top. Jesse was not involved from the beginning which he should have. To speak on behalf of a situation weeks prior only shows his lack of true customer service. A parts manager should not have attempted to solve this problem. The discounts were given because of the multiple errors made by your company and you were the lucky ones that I allowed you to rectify the problem more than twice. Please do not marginalize this situation. It's adding insult to injury.