Glades Utility Authority

Sent: Monday, October 10, 11:AM Subject: Snap Fitness Willis Good morning, I have received the complaint letter from you on [redacted] ***I took Ms [redacted] messages and gave them to the girl that was covering the Snap calls and terminationWhen Ms [redacted] called on the 22nd of September I then took the message to our accounting departmentOur book keeper called Ms [redacted] and told her that she was going to cut her a check for the I have attached a copy of the checkIt has cleared our bank on September 27thMs ***'s Fitness account had been terminated and has not been charged since July for which she has been refunded the We are very sorry that Ms [redacted] is unhappy with the situation We hope that when the new gym reopens in the near future she will come back for a membershipThank you for your time and attention in this matterJennifer [redacted] Representative of Snap

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Sent: Monday, October 10, 2016 11:16 AM Subject: Snap Fitness Willis Good morning, I have received the complaint letter from you on [redacted]. I took Ms [redacted] messages and gave them to the girl that was covering the Snap calls and termination. When Ms [redacted] called on the 22nd of September 2016 I...

then took the message to our accounting department. Our book keeper called Ms [redacted] and told her that she was going to cut her a check for the 80.00. I have attached a copy of the check. It has cleared our bank on September 27th. Ms [redacted]'s Fitness account had been terminated and has not been charged since July for which she has been refunded the 80.00. We are very sorry that Ms [redacted] is unhappy with the situation.  We hope that when the new gym reopens in the near future she will come back for a membership. Thank you for your time and attention in this matter. Jennifer [redacted] Representative of Snap