GiveForward, Inc.

Initial Business Response /* (1000, 5, 2015/09/15) */
We understand that this customer has felt as if they have not received the exemplary customer service that we strive to provide, and for that we hope that they accept our apologies. This customer has spoken on the phone with and emailed with 4...

different representatives over the past two weeks to help resolve their issues. The problems they were experiencing with their account were rectified and resolved. But to respond to their concerns, we did not cancel their account, and the money is not gone. In fact, the customer has already been sent a check in the mail last week, for the full amount that they raised so far.