Dear Ms [redacted] , RE: ID: [redacted] Despite our requests for presenting copies of the purchasing invoices, the documents presented by the customer – attached, are suspicious of being illegitimate (i.e.: handwritten information and prices)For this reason, we cannot process his reimbursement requestHowever, based on pictures provided by the claimant, we are aware that he still has in his possession the subject tires which are part of our voluntary recall campaignSubsequently, we will ask the customer to visit a local Firestone dealer and request the replacement of the tires by presenting the Recall Notification letter GITI is a serious and responsive organization, but any transaction process must comply with standard business practicesIn our criteria, the documents presented by the claimant do not meet those practices Thank you, [redacted] ADMINISTRATOR – Technical Service and Compliance
Dear Ms [redacted] , RE: ID: [redacted] Despite our requests for presenting copies of the purchasing invoices, the documents presented by the customer – attached, are suspicious of being illegitimate (i.e.: handwritten information and prices)For this reason, we cannot process his reimbursement requestHowever, based on pictures provided by the claimant, we are aware that he still has in his possession the subject tires which are part of our voluntary recall campaignSubsequently, we will ask the customer to visit a local Firestone dealer and request the replacement of the tires by presenting the Recall Notification letter GITI is a serious and responsive organization, but any transaction process must comply with standard business practicesIn our criteria, the documents presented by the claimant do not meet those practices Thank you, [redacted] ADMINISTRATOR – Technical Service and Compliance