I have always called Girard for my locksmith needs and they have done what has been needed. The problem this time was a damaged lockset. Although Girard was quick to visit my house to examine it and call me back promptly to schedule a repair date, the technician arrived with the wrong part. He promised to call as soon as the part was in, but weeks passed with no contact. I called the office three times and the pleasant receptionist told me each time that the tech would return my call. He didn't. After two months of waiting I called the lockset's manufacturer and found the work I needed was covered under warranty. They are mailing the replacement part to me today, along with instructions of how it should be installed.
I have always called Girard for my locksmith needs and they have done what has been needed. The problem this time was a damaged lockset. Although Girard was quick to visit my house to examine it and call me back promptly to schedule a repair date, the technician arrived with the wrong part. He promised to call as soon as the part was in, but weeks passed with no contact. I called the office three times and the pleasant receptionist told me each time that the tech would return my call. He didn't. After two months of waiting I called the lockset's manufacturer and found the work I needed was covered under warranty. They are mailing the replacement part to me today, along with instructions of how it should be installed.