Complaint: [redacted] I am rejecting this response because: Upon my arrival at home, I put the radio, and the HVAC system back, and the vehicle has, and now works perfectly fineEVEN MORE- Yesterday, I went to TITUS WILL at PARKLAND for a 2nd opinionWhen the service advisor heard about my experience at gilchrist, and how the mechanic at gilchrist (and I have a person who heard it from him, so you don't think I'm making this stuff up) said the issue was not the fuze box, but rather THE RADIO according to him the RADIO was causing this because when he unplugged it, it started runningAfter which the service advisor at TITUS WILL looked at me, and said that is IMPOSSIBLE ALSO $later at titus will, a minute job on the computer that should've been done at Gilchrist my check engine light was fixed and the vehicle is now in working order IT IS THE STANDARD OF PROCEDURE FOR GILCHRIST TO TAKE MONEY FROM A CUSTOMER WITHOUT THE VEHICLE BEING DONE And why here? Because people need to know about the service that you provideToday it's me, tomorrow it can be a clueless person, woman, whoever who will fall for your tricks to suck money out of peopleNever in my life have I seen a shop return a vehicle in the condition I received itPure disrespect, disregard for other people's property Attached are pictures of how I received my vehicleI demand my money back for the labor hours, that were INCOMPLETEThere is absolutely no excuse for how I received my vehicle Sincerely, [redacted]
Cutomer complaint was " Driver Information Center reads poor DEF fluid quality and low fluid light comes on even when topped off" Customer also stated " Light came on after adding DEF [redacted] fluid" Upon inspection we found the tether that holds the fluid cap was pinched under the actual cap not allowing the cap to seal properly, we also noted the DEF fluid he purchased could possibly be out of dateWe reccomended the fluid be drained and refilled with fresh fluidas we have found with other vehicles with this same condition, this has remedied the situationThe first steps for this repair are to be sure fluid is not contaminated and out of date, Then we can determine if other repairs are warranted As per customers request to refund the $diagnostic fee, we will glady do that for himand wish him luck in his quest for repairs
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] First of all our bank was mentioned at least 5x during the transaction of the car They ignored it because our bank rejected the loan If we would have known our bank rejected the loan we would have never bought the car Second when I talked to the bank they told me they dealership put in a blanket loan not one directed at my bank So my bank never notified me it was going on at that moment The paper work I gave a copy to shows quite clearly the credit union that handling it was printed in a area that's hard to read My mother and myself thought our credit union was covering the whole thing Finding out a week later when I called my credit union and found out they did not cover the loan that's when the whole thing went bad Also my mother also witnessed the financial lady making changes to documents that were already signed My be she was signing them or changing information I don't know But this whole thing is boarding on fraud The AG office is investigating the details of this transaction
I request the closing of my complaint COMPLAINT RESOLVED: Received a phone call from Mr [redacted] inviting me to discuss the issue with him and his manager at the dealershipUpon arrival was greeted, sat explained the circumstances I brought up in my previous messages, they voiced theirs and at the end it was mutually agreed I get a refund totaling $ Thanks to gilchrist chevrolet for resolving this issue and taking me seriously and thank you Revdex.com for your services as well
I have called and left a message with Mr [redacted] earlier today and have not had a response yet.......I would like to have him make an appointment to bring his vehicle back to the dealership for further assesmentI will try him back again later todayThank you! Mitch T [redacted] Operations Manager Gilchrist Chevrolet Buick GMC
Tell us why here...Mr [redacted] , We are sorry to hear that your recent experience here at Gilchrist Chevrolet Buick GMC fell short of your expectationsWe strive to meet customer satisfaction, however, we could have done a better job communicating with you about your vehicle and pick up timeWe will counsel all employees involved with this transaction as to prevent any similar occurances Your vehicle was projected to have been done Friday on timethe Technician finished the repairs around 1:pm that day, but when re-testing for quailty assurance, the vehicle set two more codes for radio and hvac controlsThe no start/no crank issue had been resolved by replacing the fuse box and ignition switch (the agreed upon repairs) but during the re-check the other concerns had surfacedOur technician then set the repair order on ***'s desk to communicate the additional issues with you, and to get the approval for the additional repairs(that is why the dash was not put back together) However the technician was unaware [redacted] has left for the day and would not returnWe realize this is an internal issue and do truly apologize for this miscommunication As far as the refund you are asking for, as you stated "for the time it took to do the job, and for the job not done properly" The time frame we quoted you fell within what [redacted] initially told you, it may have taken longer than you liked, but we told you up front it would be a week before we could look at your vehicleAnd yes, we may have had available appointments sooner for other services oil changes, maintenance, etcHowever electrical and no start concerns go to more specialized technicians based on their diagnostic capabilities, and we were scheduled out a full week on these types of repairsThe check engine light on when you left is due to the additional repairs needed, most likely the radio you had recently installed as it seems to be shorted outThe goods and services we provided were as promised and agreed upon other than the communication issue at the end of the transaction so we feel no refund is warranted Sincerely, Mitch T [redacted] Fixed Operations Manager Gilchrist Chevrolet Buick GMC
Mr [redacted] wanted to buy a specialty vehicle (very rare) There is no "book sheet" related to this vehicle, therefore, there is no "value" to submit to a lender The result is that we can not get a loan for a customer on this vehicle There is one exception to financing this vehicle In the case that the customer has EXTENSIVE credit history, a lender might let us use other similar vehicles on the market to determine value This is not the case with Mr *** In the past, customers who want to finance a vehicle like this need to secure their own financing or pay cash I explained this to Mr [redacted] and he did not like my answer He took my answer as we did not want to sell him the truck which does not make sense Mr ***s attitude then turned to anger and verbal abuse, ending in a minute phone call full of yelling and inappropriate language As far as the other accusations I have no response since they are untrue I can address any specific concerns but broad accusations are really uncalled for
Complaint: [redacted] I am rejecting this response because: Upon my arrival at home, I put the radio, and the HVAC system back, and the vehicle has, and now works perfectly fineEVEN MORE- Yesterday, I went to TITUS WILL at PARKLAND for a 2nd opinionWhen the service advisor heard about my experience at gilchrist, and how the mechanic at gilchrist (and I have a person who heard it from him, so you don't think I'm making this stuff up) said the issue was not the fuze box, but rather THE RADIO according to him the RADIO was causing this because when he unplugged it, it started runningAfter which the service advisor at TITUS WILL looked at me, and said that is IMPOSSIBLE ALSO $later at titus will, a minute job on the computer that should've been done at Gilchrist my check engine light was fixed and the vehicle is now in working order IT IS THE STANDARD OF PROCEDURE FOR GILCHRIST TO TAKE MONEY FROM A CUSTOMER WITHOUT THE VEHICLE BEING DONE And why here? Because people need to know about the service that you provideToday it's me, tomorrow it can be a clueless person, woman, whoever who will fall for your tricks to suck money out of peopleNever in my life have I seen a shop return a vehicle in the condition I received itPure disrespect, disregard for other people's property Attached are pictures of how I received my vehicleI demand my money back for the labor hours, that were INCOMPLETEThere is absolutely no excuse for how I received my vehicle Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
Cutomer complaint was " Driver Information Center reads poor DEF fluid quality and low fluid light comes on even when topped off" Customer also stated " Light came on after adding DEF [redacted] fluid" Upon inspection we found the tether that holds the fluid cap was pinched under the actual cap not allowing the cap to seal properly, we also noted the DEF fluid he purchased could possibly be out of dateWe reccomended the fluid be drained and refilled with fresh fluidas we have found with other vehicles with this same condition, this has remedied the situationThe first steps for this repair are to be sure fluid is not contaminated and out of date, Then we can determine if other repairs are warranted As per customers request to refund the $diagnostic fee, we will glady do that for himand wish him luck in his quest for repairs
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] First of all our bank was mentioned at least 5x during the transaction of the car They ignored it because our bank rejected the loan If we would have known our bank rejected the loan we would have never bought the car Second when I talked to the bank they told me they dealership put in a blanket loan not one directed at my bank So my bank never notified me it was going on at that moment The paper work I gave a copy to shows quite clearly the credit union that handling it was printed in a area that's hard to read My mother and myself thought our credit union was covering the whole thing Finding out a week later when I called my credit union and found out they did not cover the loan that's when the whole thing went bad Also my mother also witnessed the financial lady making changes to documents that were already signed My be she was signing them or changing information I don't know But this whole thing is boarding on fraud The AG office is investigating the details of this transaction
I request the closing of my complaint COMPLAINT RESOLVED: Received a phone call from Mr [redacted] inviting me to discuss the issue with him and his manager at the dealershipUpon arrival was greeted, sat explained the circumstances I brought up in my previous messages, they voiced theirs and at the end it was mutually agreed I get a refund totaling $ Thanks to gilchrist chevrolet for resolving this issue and taking me seriously and thank you Revdex.com for your services as well
I have called and left a message with Mr [redacted] earlier today and have not had a response yet.......I would like to have him make an appointment to bring his vehicle back to the dealership for further assesmentI will try him back again later todayThank you! Mitch T [redacted] Operations Manager Gilchrist Chevrolet Buick GMC
Tell us why here...Mr [redacted] , We are sorry to hear that your recent experience here at Gilchrist Chevrolet Buick GMC fell short of your expectationsWe strive to meet customer satisfaction, however, we could have done a better job communicating with you about your vehicle and pick up timeWe will counsel all employees involved with this transaction as to prevent any similar occurances Your vehicle was projected to have been done Friday on timethe Technician finished the repairs around 1:pm that day, but when re-testing for quailty assurance, the vehicle set two more codes for radio and hvac controlsThe no start/no crank issue had been resolved by replacing the fuse box and ignition switch (the agreed upon repairs) but during the re-check the other concerns had surfacedOur technician then set the repair order on ***'s desk to communicate the additional issues with you, and to get the approval for the additional repairs(that is why the dash was not put back together) However the technician was unaware [redacted] has left for the day and would not returnWe realize this is an internal issue and do truly apologize for this miscommunication As far as the refund you are asking for, as you stated "for the time it took to do the job, and for the job not done properly" The time frame we quoted you fell within what [redacted] initially told you, it may have taken longer than you liked, but we told you up front it would be a week before we could look at your vehicleAnd yes, we may have had available appointments sooner for other services oil changes, maintenance, etcHowever electrical and no start concerns go to more specialized technicians based on their diagnostic capabilities, and we were scheduled out a full week on these types of repairsThe check engine light on when you left is due to the additional repairs needed, most likely the radio you had recently installed as it seems to be shorted outThe goods and services we provided were as promised and agreed upon other than the communication issue at the end of the transaction so we feel no refund is warranted Sincerely, Mitch T [redacted] Fixed Operations Manager Gilchrist Chevrolet Buick GMC
Mr [redacted] wanted to buy a specialty vehicle (very rare) There is no "book sheet" related to this vehicle, therefore, there is no "value" to submit to a lender The result is that we can not get a loan for a customer on this vehicle There is one exception to financing this vehicle In the case that the customer has EXTENSIVE credit history, a lender might let us use other similar vehicles on the market to determine value This is not the case with Mr *** In the past, customers who want to finance a vehicle like this need to secure their own financing or pay cash I explained this to Mr [redacted] and he did not like my answer He took my answer as we did not want to sell him the truck which does not make sense Mr ***s attitude then turned to anger and verbal abuse, ending in a minute phone call full of yelling and inappropriate language As far as the other accusations I have no response since they are untrue I can address any specific concerns but broad accusations are really uncalled for