GigMasters.com, Inc.

Hello,We understand the frustration that *** *** feels regarding his refund, however, we have looked further into this matter, and a refund of $was issued on 5/9/at 12:PMThe refund order was given a reference number of *** and was returned successfully via the original method of
payment to *** *** ***ardWhen processing refunds, GigMasters will receive one of many messages regarding the status of the refundIn this case, the refund was sent successfully and was given a status of "success"We have assured Mr*** *hat his refund was sent, it is possible that the refund had been simply overlookedThank you

Hello,
We understand the frustration that *** *** feels regarding his refund, however, we have looked further into this matter, and a refund of $was issued on 5/9/at 12:PMThe refund order was given a reference number of *** and was returned successfully via the original
method of payment to *** *** ***ardWhen processing refunds, GigMasters will receive one of many messages regarding the status of the refundIn this case, the refund was sent successfully and was given a status of "success"We have assured Mr*** *hat his refund was sent, it is possible that the refund had been simply overlookedThank you

RE: Gig ***Hello,I'm sorry to read of Mr*** troubles with a GigMasters vendorOur records indicate that Mr*** did contact a vendor ("showbiz911 ") who advertises on GigMasters, through GigMastersHowever, Mr.*** did not transact the booking through GigMastersSo we have no
booking on record, and we have no payment of Mr***'s on recordHe booked the vendor outside of the GigMasters web siteSo there is no payment for us to refundAlthough Mr*** booked outside of the GigMasters web site, we always try our best to help resolve situations to everyone's satisfactionSo we've gone ahead and contacted the vendor he booked, and we've asked the vendor to please follow through on what the vendor had promised to Mr*** regarding the media files of his event.If you need any further information regarding this matter, please do not hesitate to contact me. Sincerely,Kevin K.President, GigMasters

Hello,
I’m very sorry to hear of Mr*** dissatisfaction with the
GigMasters serviceOur records indicate that *** *** has been a member of
GigMasters, on and off, since 10/19/In that time we have always had a very clear
day money back guarantee policy, wherein anyone who is
dissatisfied with
service can request a full refund within said time frameMr*** purchased
his current membership on 5/7/2015, well past the day window
GigMasters does not ever guarantee
bookingsGigMasters provides event leads to our members and does its best to assist all members in getting booked for
eventsThat said, the final decision of who gets booked for these events is ultimately that of
the client, which GigMasters has no influence over
I would be happy to assist Mr*** in improving his
experience with our service or perhaps offering him some sort of compensation
in the form of additional time on his membership period, should he be
interestedIf there is any additional information needed regarding this
matter, please do not hesitate to contact me. Sincerely,Becky S*Manager of Account Services

GigMasters has made attempts to contact this member to confirm ***'s claims However, the booking was never completed through GigMasters as required, nor were any payments made through GigMasters Therefore we have none of the client's money to refund We will place the member's account on hold until he contacts us to clear up this situationWe will continue to assist the client in recovering any funds she may have lost

years is more than enough time to realize that this service is a waste of moneyAlso, featured profiles weren't being pushed when I originally signed up like they are nowNot only have the rates significantly increased, but now, because I don't have a featured profile, no one is going to ever look at my profileI have called and spoke to a few of your bozo employees that had no ideas to generate more traffic to my profileI know its not my location since there are others nearby getting gigs and reviewsIt is because my account was created in with one review and performers with more reviews are getting views as wellThe system is flawed on so many levels and I do not want to be part of it no longerPlease make this right with a partial refund or I will have share my experience on a few websitesThis company is making so much money it is not even funnyA small refund, probably, $is not going to break you.

Hello,Thank you for the response Today, December 29th, at 12:45pm I spoke directly with *** *** to discuss his membership with GigMasters We agreed that I will conduct a thorough audit of his profile to make sure it is optimized for success on GigMasters*** agreed to stay active for a few months with the new profile to see if we can get him some success on the site If, in a few months, *** is still displeased he will call me directly to discuss more optionsHe will be receiving his updated profile information this afternoon, along with stats to explain the changes. Please do not hesitate to contact me with any additional concerns. Sincerely,Becky S*Manager, Account Services

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***this not acceptable and would like to refunded , my annual fee without , fail advertisement is just advertise they even have ad on *** doing everything but , saying they guarantee quality , bids for their vender I have bidded on scam , bids people them sing their site to just find , musician to play the bands I am , verified recording artist ,with to CCM albums to my credit and if you need documentation to , my claims I have the emails to prove it please , let me know if need this proof from and you can decide for you self just let me know to whom I need to send them I received and email from them about their receiving scam bids through ther site I do not intend to work with , in any manner to get them to , this is not how a booking agency operates , I will send the emails , so I do not intend to let this go with go , it the pricinple

Complaint: ***
I am rejecting this response because: I sent a request within days on their website on their form to communicate with themThat request was ignored and because it is on their form and not by personal email the claim I am making regarding communicating with them cannot be verified by me on my endThey can make the claim they have ticket numbers for communication and we basically HAVE to believe them because there is no way for me to prove it from my endThey therefore can ignore any email they recieve and blame it on the consumer because we cannot prove itI am dissapointed in myself getting too busy thinking it was taken care of when indeed it wasn'tHad it to do again I would have called to follow up and not assumed it was taken care ofI have yet to get one gig from this siteI have written very reasonable offers to work with people firing through this site etcand nothingA waste of time and money it seemsI keep trying to use it because I'm not getting my money back it seems but I am very dissatisfied with this purchase
Sincerely,
*** ***

Hello *** and The Revdex.com,I'm sorry to read that you've not yet heard back from the vendor you bookedI'm out on vacation this week, and when I return to work on Tuesday 9/I will personally re-contact the vendor on your behalf Although you did not book this vendor through GigMasters, I promise I'll do everything I can for you to straighten out this matterI'm here to helpPlease feel free to call me any timeMy direct line is ***. Sincerely,Kevin K.President, GigMasters

From: *** *** *** Sent: Wednesday, July 27, 4:PM To: *** Subject: *** *** ** *** *** Hello, Thank you for assisting us in responding to this particular complaint! You'll find our response belowIf there is anything
else required from us, please let me knowThanks again! Hello, I’m sorry to hear of *** *** dissatisfaction with the GigMasters vendor that she had booked withWe always strive to provide excellent service to all of our clients, however, GigMasters cannot guarantee particular levels of satisfaction with any given vendorWe allow any and all clients to leave reviews for our vendors so that future clients can make educated decisions on who to book, based on these testimonialsThese testimonials combined with the media advertised on a vendors page allow clients to decide which individual vendor to reserve. While we are very sorry that the client was dissatisfied with the services provided, the services they requested were indeed provided, by the vendor that was chosen. We would be happy to assist *** *** in choosing a more adequate vendor in the future, should she ever decide to utilize our service again.If there is any additional information needed regarding this matter, please do not hesitate to contact me-- *** *** Senior Account Specialist GigMasters.com, Inc

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
I have not heard anything from the vendor nor have received the media files I dont understand was going on I paid for a service that I did not get I found the vendor throu their site and contacted him it does not say on their site to call them and that the vendors they promote on there web site are not trust worthy I would have never found him if I did not go throu gigmasters and the guy that they are promoting on thers site showbiz911 aka robert e*** is giving me the run around ive been waiting since the 12th and still am I called him on the 25th he said for a fact I would have the files witch I dont so what now??

Hello,Thank you for the response Today, December 29th, at 12:45pm I spoke directly with *** *** to discuss his membership with GigMasters We agreed that I will conduct a thorough audit of his profile to make sure it is optimized for success on GigMasters*** agreed to stay active for a few months with the new profile to see if we can get him some success on the site If, in a few months, *** is still displeased he will call me directly to discuss more optionsHe will be receiving his updated profile information this afternoon, along with stats to explain the changes. Please do not hesitate to contact me with any additional concerns. Sincerely,Becky S*Manager, Account Services

Complaint: ***
I am rejecting this response because: *** * *** *** *** breech my contract for services rendered, he fraudulently had payments made to his *** account for which I was advised that the deposit of $was directed towards my Gigmaster account to lock in the said date and his violating Gigmaster's policy by side barring with the clients and having payments and services rendered by his company Overall, this has been an horrible experience and his handling this situation in an unethical manner, resulting in me paying $ Again, I can not express how this has left a horrible mark on me and the children, the expenses that I have incurred and the time spent trying to resolve this issue because one of your vendor is providing poor and unethical services GigRequest: ***Client ID#: *** Transaction #: ***Deposit made on September 14, 2015Receipt number: ***Event date: September 27,
Sincerely,
*** ***

Hello,While we certainly sympathize with *** *** complaints, GigMasters in no way guarantee's that vendors who use the service are "guaranteed" to get bookedThe choice of who gets booked is ultimately that of our clients, which unfortunately, is out of our handsThe GigMasters service ensures
that we will send leads and put our vendors in contact with clients that can lead to potential bookingsWe also cannot offer refunds at this time, as we have a very strict day money back guarantee policy, which is clearly stated on our sign up pageYou will find a screenshot attachedGigMasters in no way lies, or tricks its members into membershipsOur business model is dependent on the success and satisfaction of our performersWe will be more than happy to work with *** *** to improve the quality of his experience with our booking platformThank you.

Hi ***,I'm so sorry to read that you had an issue with a GigMasters vendorGigMasters will do everything we can to help you.Am I correct to say that the Gig ID in question is Gig ID ***? I see that you filled out multiple requests, so I just want to be sure I reference the correct
information.I don't see that you booked any GigMasters vendor through our systemAnd I do not see any funds being paid by you to GigMasters or through GigMastersIf you believe that you did pay something to GigMasters, please let me know if you have a GigMasters Order ID number which you can provide to me.If you did not book your event through GigMasters, we cannot issue you a refund, however, we will certainly be glad to reach out to the vendor in question and advise them of your dissatisfaction, and your demand that they refund $to you. So if you can please confirm the Gig ID number at your earliest convenience, that would be greatThanks.Sincerely,Kevin K***President, GigMasters

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***this not acceptable and would like to refunded , my annual fee without , fail advertisement is just advertise they even have ad on *** doing everything but , saying they guarantee quality , bids for their vender I have bidded on scam , bids people them sing their site to just find , musician to play the bands I am , verified recording artist ,with to CCM albums to my credit and if you need documentation to , my claims I have the emails to prove it please , let me know if need this proof from and you can decide for you self just let me know to whom I need to send them I received and email from them about their receiving scam bids through ther site I do not intend to work with , in any manner to get them to , this is not how a booking agency operates , I will send the emails , so I do not intend to let this go with go , it the pricinple

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have not heard anything from the vendor nor have received the media files I dont understand was going on I paid for a service that I did not get I found the vendor throu their site and contacted him it does not say on their site to call them and that the vendors they promote on there web site are not trust worthy I would have never found him if I did not go throu gigmasters and the guy that they are promoting on thers site showbiz911 aka robert e*** is giving me the run around ive been waiting since the 12th and still am I called him on the 25th he said for a fact I would have the files witch I dont so what now??

Hello,
I’m very sorry to hear of Mr*** dissatisfaction with the
GigMasters serviceOur records indicate that *** *** has been a member of
GigMasters, on and off, since 10/19/In that time we have always had a very clear
day money back guarantee policy, wherein anyone who is dissatisfied with
service can request a full refund within said time frameMr*** purchased
his current membership on 5/7/2015, well past the day window
GigMasters does not ever guarantee
bookingsGigMasters provides event leads to our members and does its best to assist all members in getting booked for
eventsThat said, the final decision of who gets booked for these events is ultimately that of
the client, which GigMasters has no influence over
I would be happy to assist Mr*** in improving his
experience with our service or perhaps offering him some sort of compensation
in the form of additional time on his membership period, should he be
interestedIf there is any additional information needed regarding this
matter, please do not hesitate to contact me.
Sincerely,
Becky S***
Manager of Account Services

Complaint: ***
I am rejecting this response because: The day guarantee is useless In this business days is not a realistic time frame to prove booking capabilities as many to most establishments and events book out several months in advance months is a sufficient amount of time to determine if the service is going to work or not Twice I asked to be put in touch with *** supervisor which she completely ignored, in essence refused to do so *** told me that there wasn't really any work in *** ** and that I should change my location to look as though I lived in *** *** There are several problems with this suggestion: First of all, my starting driving point would be an hour from where I actually live, potentially causing me to drive much further out of my range Second of all, to say I live in *** when I live in *** *** is deceitful and would actually be considered fraud If they have no work where I live, they had no business taking my money They should have told me from the start that unless I was willing to travel much further then I wanted, that they probably wouldn't be able to help me At which time, I would have declined the service All they were interested in doing was taking my money I signed up with a booking service, not an advertising agency As per the description of their company, as shown below, nothing in the description lists them as an advertising agency GigMastersFrom Wikipedia, the free encyclopediaGigMasters Incis an event services booking platform.[1][2] It is incorporated in Delaware and headquartered in *** ***k, Connecticut.[3] for a monthly fee, GigMasters matches entertainers with planners of weddings, dances, parties, festivals, celebrations and corporate events.[4][5][6]
For months they have provided me with nothing! I got zero gigs for the fee that I paid them I want the remaining unused portion of my subscription refunded for the amount of 94.00, which is more than fair seeing that they have not provided me with any work and as much as have stated that they will not be able to provide me with any work going forwarded due to my location Realistically I should be asking for a total refund They should be happy to get off as easily as refunding me 1/of what I paid
Sincerely,
*** ***