Gigabyte Technologies

I sent in my laptop for repairs/RMA on Feb25th and just received it back on March 23rdWhile this might seem like quite a while, keep in mind that February is a short month, Business days have to be taken into account (especially for shipping and whatnot), and My motherboard needed a replacement, which was not in stock over there so they had to wait for a shipment from TaiwanWhen I was told the ETA on the shipment was within weeks, I asked if the repair would be done by the end of the month, and I was told that they would try to speed it up, and upgraded shipping to (prepaid) day shipping from UPS ground Every time I called customer service, the representative was courteous and willing to answer any questions I had, and politely redirected me to the correct line whenever I called the wrong oneInitially, when I was unable to register for an RMA, the representative walked me through signing up for one manually, and promptly emailed me my approved RMA # within an hour or soAlthough Gigabyte's official RMA website doesn't update RMA status, you can simply provide your RMA number to the customer service rep and they can check the status of your RMA for you and send a followup emailI would recommend directly calling customer support over emailing them, or waiting for an update on your RMA status on their RMA website All in all, nothing less than a pleasant experience (aside from the wait time, which is not really anyone's fault anyway)

Never buying another Gigabyte product. They do not value their customers at all. Their customer service is nothing but a runaround. I'll spend the thousands of dollars a year I put into building and repairing PC's with a company that deserves it like [redacted]. At least they value their customers and will do everything they can to keep you coming back. Gigabyte gets your money then says "Bahbye"

I sent in my laptop for repairs/RMA on Feb. 25th and just received it back on March 23rd. While this might seem like quite a while, keep in mind that 1. February is a short month, 2. Business days have to be taken into account (especially for shipping and whatnot), and 3. My motherboard needed a replacement, which was not in stock over there so they had to wait for a shipment from Taiwan. When I was told the ETA on the shipment was within 2 weeks, I asked if the repair would be done by the end of the month, and I was told that they would try to speed it up, and upgraded shipping to (prepaid) 3 day shipping from UPS ground.

Every time I called customer service, the representative was courteous and willing to answer any questions I had, and politely redirected me to the correct line whenever I called the wrong one. Initially, when I was unable to register for an RMA, the representative walked me through signing up for one manually, and promptly emailed me my approved RMA # within an hour or so. Although Gigabyte's official RMA website doesn't update RMA status, you can simply provide your RMA number to the customer service rep and they can check the status of your RMA for you and send a followup email. I would recommend directly calling customer support over emailing them, or waiting for an update on your RMA status on their RMA website.

All in all, nothing less than a pleasant experience (aside from the wait time, which is not really anyone's fault anyway).