GiftRocket

We were in touch with the gift recipient to help them redeem the gift; however, as a result of this complaint and no responses from the sender or recipient for 11 days, we've canceled the gift and fully refunded the sender for the purchase.

Initial Business Response /* (1000, 5, 2015/11/23) */
The gift purchased was temporarily delayed for review by our security team, but the gift purchased was fulfilled as promised and the money was transferred on 11/22/15.
The recipient will be able to confirm this within a day or two.

Initial Business Response /* (1000, 6, 2015/06/23) */
The gift in question is large amount, and our security team just needs a response from the sender to confirm that the purchase is not fraud.
As an online retailer, fraud is a real issue for us, and our security team needs to be...

cautious.
We have also offered the option of canceling the gift for a complete refund to allow the sender to use a different service.
Sincerely,
GiftRocket
Initial Consumer Rebuttal /* (3000, 8, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My friend had responded to their request for more information days ago,the funds have been in their possession and still are, since June 17th,2015.
Final Business Response /* (4000, 10, 2015/06/26) */
We resolved this with the customer directly. Thanks!