Gift Card Spread

Hi Team, Thank you for giving us an opportunity to resolve complaints that come across to youWe are pleased to inform Mr *** was paid for his cards on 01st July if you need any information regarding payment made to Mr *** kindly reach out to us. Best Gift Card Spread

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (4000, 10, 2015/05/27) */
Dear ***,
We've looked into the issue several times & are certain that the card was never used by it's sellerHowever we will do a courtesy credit for you for the $remaining balance on this gift card @ 4.05% off as in your order =
$
If you have any further questions, please feel free to contact us at ***@giftcardspread.com or call XXX-XXX-XXXX
Initial Consumer Rebuttal /* (4200, 12, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept these terms but I do not do so yet because they have not yet issued he refund or credit that they claimed in this responseWhen I receive the credit I will close the case

Complaint:
I am rejecting this response because:Sent: Friday, July 22, 11:AM To: Revdex.com Info Subject: Case Thank you for your assistance!I understand that replacement cards have been shippedHowever, I have been told that for
weeksI requested tracking info, but none has been providedCan that now be provided?Thank you! Robert W ***
Sincerely,
Robert ***

We contact the customer within hours of receiving the order which was placed on the 1/5/and the cardholders information provided at the tim of checkout did not match the card issuer which caused a delay in processing We explained the situation to the customer and apologised
several times if this didn't meet his expectations of timely delivery and explained the hold upWhen we asked if he was willing to proceed with the order he gave us one of the options: either we discount the gift card even more than what was already on the order or he would complain at Revdex.comThe result is here. The order as a result was cancelled and the customer was never charged for it. As for privacy, we do not sell or share our customer information for financial gainsPlease visit our website for more information about our privacy policy

I understand your concern I'd like to break down the calculation for youYou paid $for a $card i.e discount of 11.12%Since there was only a balance of $you'd pay $with a 11.12% discount which is $20.28.since your card was already charged for $we refunded the $
i.e ( $- $20.28=$1.94)Hope I resolved your queryI'll have an agent call shortly to address the concern as wellWe hope to keep doing business with youSee you soon!Best,*** ***Customer Success Manager

Hello team, we sincerely regret the inconvenience caused to ***, however this card was sold to her on 17th dec and our website clearly reads we cover cards for daysWhich means understanding the nature of these cards we expect clients to make use of these cards within that period and
if anything is not right then we have the opportunity to investigate the same and also take care of itBeyond days we are not in position to investigate the root of the fault. https://www.giftcardspread.com/TermsOFUse please refer to the 3rd point. thanks***gift card spread

***, I believe our support team has contacted you on 31st may to let you know that the gift card you purchased has full balance in it and You have also agreed to redeem the sameI hope we were able to resolve this case in a timely manner and to your satisfactionWe appreciate your business
with us

Thank you for taking the time to resolve this with us.We are glad we were able to take care of this situation in timely manner

Your order has been refunded as of 12/15/Our most sincere apologies for the delay in responseAll your future orders will be processed within 2-hours of placing itIf you have any discrepancies please feel free to call or email usWe hope you give us another chance to build a better
business relationship with you.Best,*** ***Customer Success Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,Thank you for taking the time to work this out with us.We appreciate your business & look forward to serving you again

HI,Your order has been paid out in fullWe just got the *** email on 4/which was initially missing from your profile, but it should all smooth moving forward.Thank you for your patience on this

Dear ***,Ou most sincere apologies for the inconvenience caused.After reviewing this case, you're refund was received back to your credit card after you initiated a dispute with your credit card for this transaction

Dear ***, We were able to confirm the issue and issue refund for the full card back to your payment card. Our apologies for the inconvenience caused, and we hope this has been resolved to your satisfaction

Hi Doug,We do check our cards multiple times before selling them but due to the secondary nature of the cards there is always a small chance of the cards going bad and to receive a refund from our sellers we need to submit the deactivated/faulty cards back after which we can process our refundsThe
return label took that long since you had requested an email ID updatewe'll have your issue resolved as soon as we receive the cards back

Dear ***,Our e-codes are usually delivered within 1-business days however Your order was delayed since some of the information provided did not match the card issuer.But we were able to cancel this order as per your request.Your credit card has not been charged for this order, and any pending
charge on your card will be removed by your issuer usually within business days.If there's anything we may further assist in, please do not hesitate to contact us.Best,GC Spread Team

Dear ***, Your payment was processed as of 2/and we see that the check is not yet cashed, so it's likely in route to you.Please allow until the end of this week for the check to be delivered.the expected delivery date of the check is 3/16/and in case you have not received this
until the end of the week, please do not hesitate to contact us and we will be able to cancel that and do a direct deposit for you instead

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear ***, We've noticed a hold on the account since this is not in good standing.We are happy to discuss with you in detail via phone and get this matter resolved for you tomorrow 4/16/