Gibraltar Management Company Reviews (%countItem)
Gibraltar Management Company Rating
Address: 20103 Old Scenic Highway, Building 7A, Zachary, Louisiana, United States, 70791
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My dad was a renter at this apartment complex. He had his rent automatically deducted from his bank account. They charged him for one month's rent after he moved out. I spoke with someone on the phone regarding the rent. The person said that they would give him the money back. It has been 3 months now and his money has not been refunded. Also, they are no longer answering my phone calls. (My dad had a stroke and now I am handling his finances.)
Product_Or_Service: Rent
Refund I would like a $625 check written out to my dad.
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@gmail.com
My name is Traci Patin and I am the chief financial officer for Gibraltar Management Co. My company manages Kenilworth Ridge Apartments where *** was residing. *** moved out unexpectedly due to medical reasons on 7/3/18. His July 1st rent was paid online through a third party company. The property manager waived his prorated rent charge for 7/1-7/3/18 and refunded his $450.00 security deposit on 7/3/18. She sent a request to the third party company to refund the rent payment, but the company did not process the refund. When the year end audit was being done, it was brought to my attention on 12/17/18 that Mr. refund was not processed. I immediately contacted the third party company and I processed a manual check for $625.00 payable to *** on 12/17/18. I spoke with *** (Mr. daughter) regarding the Revdex.com complaint. I notified her that check #7272 for $625.00 was mailed to ***'s forwarding address on 12/17/18.
I also let her know that if she has any questions to please feel free to contact my office.
(The consumer indicated he/she ACCEPTED the response from the business.)
Kenilworth Ridge refunded the money for my dad's July rent. Thanks!