Giant Eagle

September 1, [redacted] Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: Complaint ID [redacted] - FollMr [redacted] Dear Ms [redacted] This letter is in response to the follcomplaint submitted to the Revdex.com by Mr [redacted] in connection with a problem with a [redacted] gift card purchased at Giant EagleI spoke to MsTracy H [redacted] Manager, Gift Cards and Technology for Giant EagleMs H [redacted] investigated and stated that when we were originally told there was a problem with a gift card we were given the wrong number for the problem gift cardWe were given the correct card number for the problem card on August 12, We resubmitted the refund request and it came back as approved on August 15, Customer Care began trying to reach Mr [redacted] and left messages for him on August 15, 2016, August 16, and August 17, Mr [redacted] contacted us on August 22, and Customer Care advised him that the refund was approved and his credit card has been creditedMsH [redacted] explained that once we had the correct card number we were able to obtain an answer in daysWe are sorry for any confusion and delayWe believe the issue has now been resolved

January 12, 2017Dear Ms***This letter is in response to a complaint submitted to the Revdex.com by Ms [redacted] In order to investigate Ms [redacted] 's complaint I spoke to MrMike S [redacted] , Corporate Fuel Manager for Giant Eagle, IncMrS [redacted] explained that the fuel could be shutting off because the fuel may be going in to the tank of Ms [redacted] 's car too fastWhen this happens pressure can build up and cause the nozzle to shut offMrS [redacted] said that our nozzles "sit" well in most carsHowever, some cars have a very sharp elbow going in the tank and this can cause the pressure to build up and then cause the fuel to shut off(He said that VWs in particular seem to have this issue.) There are settings on the fuel pump handle/nozzle which control how quickly the fuel goes into the tank: Slow, Medium and FastMrS [redacted] respectfully suggests that Ms [redacted] use the Medium or Slow setting on the nozzle when filling her tank and see if that makes a differenceMrS [redacted] said he would also be willing to set up an appointment with one of our in-house fuel techs to meet with Ms [redacted] at the GetGo if she had any interest.As of today, we reloaded $ of fuel perks back onto Ms [redacted] 's Advantage CardI apologize for any inconvenience she experienced

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

RE: Ms [redacted] ***, ID [redacted] This letter is in follow up to the response submitted to your office by Ms [redacted] *** regarding the motorized carts at the [redacted] Giant EagleI am enclosing a copy of the letter and gift card that I am sending to Ms [redacted] with respect to her complaintWe appreciate that Ms*** brought her concerns to our attention and apologize for any misunderstanding of eventsWe do however want to make it clear that the motorized carts are for the use of the customers while shopping in the Giant Eagle store onlyCustomers are not permitted to remove the motorized carts from the store premisesI also want to reiterate that if Ms [redacted] wants to discuss this matter any further she should contact Mr [redacted] of the Giant Eagle Loss Prevention Department at ###-###-####Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This letter is in response to the complaint submitted to your office by Ms [redacted] *** regarding the motorized carts at the [redacted] Giant EagleIn investigating Ms***’complaint I spoke to Mr [redacted] , Store Leader for the [redacted] Giant EagleMr [redacted] explained that Ms [redacted] has, on several occasions, driven the motorized cart off the Giant Eagle premises to the bus stop up the streetMr, [redacted] has told Ms*** that she is not permitted to remove the carts from the Giant Eagle premises but Ms [redacted] has continued to do soMs*** recently drove one of the motorized carts to the bus stop and left the cart at the stopKids got a hold of the cart and caused approximately $damage to the cartWe have many customers who rely on the motorized carts to do their shoppingIf the carts are not in the store, or if they are damaged, it inconveniences other customers and costs the company moneyMs [redacted] is welcome to use the motorized carts in the storeHowever, as Mr [redacted] has explained to Ms [redacted] previously, she is not permitted to remove the motorized carts from the Giant Eagle premisesPlease note that Mr [redacted] from the Giant Eagle Loss Prevention Department has tried to contact Ms*** by phone timesMr [redacted] has left his number but has not received a call back from Ms***If Ms [redacted] would like to discuss this matter any further I respectfully ask that she contact Mr [redacted] at ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have spoken with a representative of Giant Eagle and I believe the problem has been solved Regards, [redacted]

October 3, 2017Ms [redacted] Revdex.comHoliday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted] , Complaint ID [redacted] Dear Ms [redacted] :This letter is in response to a complaint submitted to your office by Mr [redacted] concerning a team member at the McCutcheon and Stelzer Giant EagleIn order to investigate Mr [redacted] ’s complaint, I spoke to MrJoseph C***, Senior Director, Internal Audits, for Giant Eagle and to MrCorey P [redacted] , Store Leader of the McCutcheon and Stelzer Giant Eagle.MrC [redacted] explained that team members are trained by Western Union to ask prescribed questions for all money transfer transactionsThese questions are for the customer’s protectionMrP [redacted] does not feel our team member was being belligerentShe was trying to proceed with the transaction for Mr [redacted] When she asked Mr [redacted] the questions to complete the transaction, Mr [redacted] became angry and yelled at herAt that time, our team member thought it best to end the interaction.We are sorry that Mr [redacted] did not have a good experience in our storeOur team members strive to treat all customers respectfully.Very Truly Yours, Katie R [redacted] Senior Paralegal

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

January 13, Ms [redacted] Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: Ms [redacted] - Complaint ID [redacted] Dear Ms***: This letter is in response to the complaint submitted by Ms [redacted] about the Giant Eagle pharmacyIn investigating Ms***'s complaint I spoke to MrDavid W***, Pharmacy Team Leader at the [redacted] PharmacyMrW [redacted] reviewed Ms***’s records and stated that Ms***'s insurance would only cover tablets and therefore the pharmacy filled tabletsMrW [redacted] stated Ms***'s insurance would not cover tablets even though the prescription was written for tabletsThis was an insurance limitation not a limitation by Giant EagleMrW [redacted] noted that previously Ms [redacted] had received tablets however, if there was a change in insurance, that could be the reason there was a limitMs [redacted] stated in her complaint she had a new insurance cardI apologize for the prescription not being ready on time and for the frustration this caused MsFewThe pharmacy makes every effort to fill all prescriptions on timeThe [redacted] pharmacy is an extremely busy location and would have been even busier over the holidaysI also apologize because no one explained the insurance limitation to Ms [redacted] at the storeI am attaching a copy of the letter that I am sending to Ms***.Very truly yours,Katie R [redacted] Senior ParalegalEnclosure

December 21, RE: Complaint ID [redacted] Dear Ms***: This letter is in response to the complaint submitted to the Revdex.com by Ms [redacted] in connection with a problem with a [redacted] gift card purchased at Giant EagleIn researching Ms [redacted] s complaint I spoke to MsJennifer W [redacted] in Giant Eagle Card ServicesMsW [redacted] explained that Giant Eagle submitted Ms [redacted] s case to our gift card vendor on November 23, 2015, the date that Ms [redacted] first contacted Customer Care about the problemGiant Eagle cannot issue a refund until the vendor investigates and until we receive approval from the vendorGiant Eagle received approval on December 10, and we issued a refund to Ms***s Mastercard that dayThe problem was resolved as quickly as possibleIt is our understanding it is taking longer for the vendor to investigate and resolve problems due to the large volume of gift cards that are purchased at this time of yearI apologize to Ms [redacted] for the frustration and inconvenience this caused her and for the length of time it took to resolve the problem.Very truly yours,Katie R [redacted] Senior Paralegal

This letter is in response to the complaint Ms [redacted] submitted to the Revdex.com in connection wih the [redacted] in the [redacted] Giant EagleIn investigating Ms [redacted] 's complaint about the delay in reimbursing her for a damaged shirt, I spoke to Mr [redacted] ***Merchandising Manager - Service Center and Front End for Giant EagleMr [redacted] contacted [redacted] and was told the delay occurred because the claim was inadvertently mismarked [redacted] confirmed to Mr [redacted] that a check was mailed to Ms [redacted] on April 16, We believe Ms [redacted] should have received the check by now and that her complaint is resolved.I am enclosing the letter I am sending to Ms [redacted] If you have any questions please feel free to contact me.Very truly yours [redacted] Senior Paralegal

This letter is in response to the complaint Mr [redacted] submitted to the Ohio Attorney General and to the Revdex.com of Western PennsylvaniaIn order to investigate Mr [redacted] 's complaint I spoke to MsValery C [redacted] , Director eCommerce Operations for Giant Eagle and Ms Amy K [redacted] Curbside Field Specialist for Giant EagleMsC [redacted] explained that when a Curbside customer orders a BOGO item, the customer should select the quantity of in order to get the free itemOtherwise, we think he only wants one itemThis should have been explained to Mr [redacted] when he called the store to say he had not received the free itemI apologize that this was not properly explained at the store and for any confusion about the way to order a BOGO with Curbside.MsK [redacted] has attempted to contact Mr [redacted] by phoneShe left a message for him explaining the process and she left her contact information in case he had any questionsMs.K [redacted] also followed up with the store team and instructed them to coach the Curbside shoppers to double check with their customers if they are unsure if a customer wants the free BOGO item.I have enclosed a copy of my letter to Mr [redacted] Very truly yours,Katie R [redacted] Senior Paralegal

November 20, 2015RE: Mr [redacted] , Complaint ID [redacted] Dear Ms***:This letter is in response to a complaint submitted to your office by Mr [redacted] about the Willoughby Giant EagleIn researching Mr [redacted] 's complaint I spoke to MrRon C [redacted] the Senior Team Leader at the storeMrC [redacted] spoke to the Manager named in the complaint about his interaction with MrG [redacted] The Manager stated that he tried to work with Mr [redacted] and offered him a $gift card toward the purchase of the flowers but Mr [redacted] did not acceptI am sorry that Mr [redacted] was not satisfied with the service and treatment he received while in our storeI am enclosing a copy of the letter that I am sending to Mr [redacted] .Very truly yours,Katie R [redacted] Senior Paralegal

May 12,2017Ms [redacted] Revdex.com of Western PennsylvaniaHoliday Drive, Suite 220Pittsburgh, PA 15229RE: Complaint ID [redacted] Dear Ms [redacted] :This letter is in response to the complaint submitted to the Revdex.com by Mr [redacted] in connection with [redacted] Gift Cards he purchased at Giant Eagle in the amount of $Mr [redacted] had intended to purchase ***' Gift Cards but he purchased ***’ Gift Cards byaccident.In researching Mr [redacted] 's complaint, I contacted MrAdam G***, Director, Own Brands and Sourcing for Giant EagleMrG [redacted] asked his team to look into the matter to see if we could help.MrRichard C***, Gift Card Coordinator for Giant Eagle, investigated and reported that the funds for the ***' Gift Cards that Mr [redacted] purchased are with ***Giant Eagle cannot issue a refund unless the retailer (in this case - ***) approves the refund [redacted] refuses to approve refunds for gift cards.Even so, in an effort to resolve the issue, MrC [redacted] contacted our third party gift card vendor, Blackhawk, to see if it could intervene and work with ***Our vendor told MrC [redacted] that [redacted] will not helpMrC [redacted] also took the following steps on Mr [redacted] 's behalf: he contacted ***' Customer Service, and was told that they do not refund gift cards; he contacted a ***' branch and was told to speak to the main store; and he contacted the main store and was told by the ***’ manager that it will not provide a refund.MrC [redacted] then contacted Mr [redacted] and explained the steps he had takenMrC [redacted] told Mr [redacted] that we are willing to send him a Giant Eagle Gift Card in the amount of $as a goodwill gestureMr [redacted] will contact MrC [redacted] if he is interested in accepting the Giant Eagle Gift Card.MrC [redacted] made every effort to obtain a refund for Mr [redacted] However, as stated above [redacted] is considered a no-assist retailer and will not work with Giant Eagle to refund the customerI apologize for the inconvenience this situation caused Mr [redacted] Very truly yours, Katie ReardonSenior Paralegal

September 1, Ms [redacted] RE: Complaint ID [redacted] - FollMr [redacted] Dear Ms***: This letter is in response to the follresponse submitted by Mr [redacted] about Giant Eagle's pudding cakesMsTammy K [redacted] , Bakery Director for Giant Eagle, contacted Mr [redacted] and set up a day and time for our Bakery Specialist, MrRich B [redacted] to meet with Mr [redacted] MrRich B [redacted] will meet MrP [redacted] at the bakery in the [redacted] Giant Eagle to have a tasting/sampling and so that MrB [redacted] can address the issue MrP [redacted] raised - the pudding cakes are not moist like they used to bePrior to meeting with MrP [redacted] , MrB [redacted] will review the recipe with the bakers, re-train the bakers and observe the entire process of baking the pudding cakes to insure that the recipe is followed and that the cakes are not over-bakedWe thank MrP [redacted] for making us aware of this matter and hope that this will resolve his concerns Very truly yours, Katie R [redacted] Senior Paralegal

From: *** *** *** Sent: Monday, September 28, 3:PMTo: Info Cc: *** *** ***; *** *** ***Subject: Young Brothers Response Revdex.com ID No***To Whom It May
Concern,Please find attached our response to Revdex.com ID No*** Mahalo,Young Brothers, Limited

Gold Coast Plumbing was called out to clear a clogged kitchen sink that was backing up and the cable got stuck. We attempted to remove the cable manually (by hand), then attempted to hydro jett the sewer to remove the roots from the cable. we were unable to do so. We inspected the line with the...

camera before and after jetting. It appeared the the line had collapsed, with the large amount of roots and baby wipes making it difficult to see the end of our cable. (Some roots were the diameter of our cable). The cable entered a two inch clean out for kitchen sink, which was the original call, kitchen sink was backing up.We then recommended repairs on sewer due to the severe nature of growth:1) A spot fix of 10 ft to remove roots in clay connection and permit with city  $1500.002) Replace up to 40 ft of 4 inch clay that is damaged with a trenchless method  $3800.00We have many texts with owner and videos that show the roots and the baby wipes holding back the cable, as well as proof of a four inch clean out already on the propertyAll texts show conversation with owner and Logan (supervisor), as well as invoice from the other plumbing companyWe never charged for any of this and never received any money. And we will absolutely not be paying what he is requesting.The tenant states there has always been ongoing drain issues.It is clear he's a landlord trying to get his plumbing paid for without having to pay for it himself.We also find it interesting how the complaint states that it "Only took the other plumber several minutes to pull out the tip, then several hours to remove the cable"