Getthatwholesale.com

Complaint: [redacted] I am rejecting this response because we asked to cancel and business would not allow us to and charged our credit card without our authorization and a charge back had to be filed Sincerely, [redacted]

AGENCY'S NAME: Revdex.com of Connecticut Customer Information: [redacted] Daytime Phone: ( [redacted] E-mail: [redacted] GetThatWholesale received the above-referenced customer complaint and appreciates the opportunity to respondSpecifically, [redacted] complains that her company [redacted] cancelled their ads with us prior to their agreed upon billing date Account research regarding this complaint shows that GetThatWholesale is focused on ensuring all accounts are billed accurately and as specified in writing In the rare event that a mistake in billing has occurred we act quickly to correct the matter We take complaints very seriously and work hard to prevent them, all of our clients are provided with detailed documentation This documentation expressly details how and when we will bill them for our servicesOur research into this matter was thorough, we have determined no mistake has been made in regards to [redacted] ’s billing We received no cancellation from her and she was unable to provide us with the required cancellation confirmation number to validate this The documentation she provided was shown to be inaccurate [redacted] ’s original account was referred to collections, we regret when this action must be taken however it was taken only after all other options to collect had been exhausted Almost immediately after the account was placed we reached [redacted] via phone She resolved the matter with us and her new current contractual agreement was drafted, she chose to upgrade her account and double her term length We advised our collectors that the account was now current and to cease all efforts to collect At no time did we receive a request to cancel from [redacted] , if she had cancelled we would be discussing her original billing and not the subsequent renewal of service we are discussing here GetThatWholesale is a business to business platform, all of our clients operate wholesale businesses We do not work with or sell advertising to consumersOur delivered product of advertisement is an intangible service and as such all clients must agree in writing to our terms of service The client agreed to these terms and those same terms have been expressly followed In over years of operation this is our first Revdex.com complaint We regret this complaint has been placed against us, we understand the process and we hope our explanation here helps bring forth a resolution Due to the above mentioned facts and our current contractual agreement with the client we cannot accommodate [redacted] ’s request for a full refund We remain amicable to an alternative solution, we encourage here to contact us We will cooperate with [redacted] should the need arise, our supporting documentation will clearly show we have acted within the scope of our agreement and that this billing is accurate Name: [redacted] / [redacted] Style Definitions */ CallSend SMSAdd to SkypeYou'll need Skype CreditFree via Skype

Complaint: [redacted]
I am rejecting this response because we asked to cancel and business would not allow us to and charged our credit card without our authorization and a charge back had to be filed. 
Sincerely,
[redacted]

AGENCY'S NAME:
Revdex.com of Connecticut
Customer Information:
[redacted]
Daytime Phone: ([redacted]
E-mail: [redacted]
GetThatWholesale received the
above-referenced customer complaint and
appreciates the opportunity to respondSpecifically, [redacted]
complains that her company [redacted] cancelled their ads with us prior
to their agreed upon billing date. Account research regarding this complaint shows that GetThatWholesale is
focused on ensuring all accounts are billed accurately and as specified in writing. In the rare event that a mistake in billing
has occurred we act quickly to correct the matter. We take complaints very seriously and work
hard to prevent them, all of our clients are provided with detailed documentation. This documentation expressly details how and
when we will bill them for our servicesOur research into this matter was thorough,
we have determined no mistake has been made in regards to [redacted]'s
billing. We received no cancellation
from her and she was unable to provide us with the required cancellation confirmation
number to validate this. The
documentation she provided was shown to be inaccurate
[redacted]'s original account was referred to collections,
we regret when this action must be taken however it was taken only after all
other options to collect had been exhausted.
Almost immediately after the account was placed we reached [redacted] via
phone. She resolved the matter
with us and her new current contractual agreement was drafted, she chose to
upgrade her account and double her term length.
We advised our collectors that the account was now current and to cease
all efforts to collect. At no time did
we receive a request to cancel from [redacted], if she had cancelled we would be discussing her original billing and not the subsequent renewal of service we are discussing here
GetThatWholesale is a business
to business platform, all of our clients operate wholesale businesses. We do not work with or sell advertising to
consumersOur delivered product of advertisement is an intangible service and
as such all clients must agree in writing to our terms of service. The client agreed to these terms and
those same terms have been expressly followed.
In over years of operation this is our first Revdex.com complaint. We regret this complaint has been placed against
us, we understand the process and we hope our explanation here helps bring
forth a resolution
Due to the above mentioned facts and our current contractual
agreement with the client we cannot accommodate [redacted]'s request for
a full refund. We remain amicable to an alternative
solution, we encourage here to contact us.
We will cooperate with [redacted] should the need arise, our supporting documentation
will clearly show we have acted within the scope of our agreement and that this
billing is accurate
Name: [redacted]
CallSend SMSAdd to SkypeYou'll need Skype CreditFree via Skype

Review: This company will ignore your request to terminate the renewal of a contract even if you do so within the allotted time. We advertised on their "wholesale directory" and agreed to a 90 Day (3 month contract) to be paid monthly, which we did and do not dispute those charges.

When it came time to renew they put us in collections but we did not know we were and had already renewed. After receiving the collection notice we told them to cancel us at the end of our contract via email and via telephone. ( this was on 5/13/2014)

Here we are a year later … We cancelled last MAY, well within the 90 days of their alleged billing date and asked them not to renew, in writing, via email and via telephone. Not only have they charged us we were bullied and told they had a LAWYER and that we had to renew.

We are in the process of fighting a charge back and have already been told by our bank it’s a no brainer. They cannot make us RENEW regardless what they think we signed. In business 15 years and advertising online I have never been treated in such a manner. They know their advertising is worthless so they steal what they can from you and are unwilling to "resolve this matter amicably." They will not refund and honor our cancellation.

Our last correspondence: [redacted] called me a fraud.Desired Settlement: Refund and keep our account cancelled. WE DO NOT WANT THEIR SERVICES

Business

Response:

AGENCY'S NAME:

Revdex.com of Connecticut

Customer Information:

Daytime Phone: ([redacted]

E-mail: [redacted]

GetThatWholesale received the above-referenced customer complaint and

appreciates the opportunity to respond. Specifically, [redacted]

complains that her company [redacted] cancelled their ads with us prior

to their agreed upon billing date. Account research regarding this complaint shows that GetThatWholesale is

focused on ensuring all accounts are billed accurately and as specified in writing. In the rare event that a mistake in billing

has occurred we act quickly to correct the matter. We take complaints very seriously and work

hard to prevent them, all of our clients are provided with detailed documentation. This documentation expressly details how and

when we will bill them for our services. Our research into this matter was thorough,

we have determined no mistake has been made in regards to [redacted]’s

billing. We received no cancellation

from her and she was unable to provide us with the required cancellation confirmation

number to validate this. The

documentation she provided was shown to be inaccurate.

[redacted]’s original account was referred to collections,

we regret when this action must be taken however it was taken only after all

other options to collect had been exhausted.

Almost immediately after the account was placed we reached [redacted] via

phone. She resolved the matter

with us and her new current contractual agreement was drafted, she chose to

upgrade her account and double her term length.

We advised our collectors that the account was now current and to cease

all efforts to collect. At no time did

we receive a request to cancel from [redacted], if she had cancelled we would be discussing her original billing and not the subsequent renewal of service we are discussing here.

GetThatWholesale is a business

to business platform, all of our clients operate wholesale businesses. We do not work with or sell advertising to

consumers. Our delivered product of advertisement is an intangible service and

as such all clients must agree in writing to our terms of service. The client agreed to these terms and

those same terms have been expressly followed.

In over 8 years of operation this is our first Revdex.com complaint. We regret this complaint has been placed against

us, we understand the process and we hope our explanation here helps bring

forth a resolution.

Due to the above mentioned facts and our current contractual

agreement with the client we cannot accommodate [redacted]’s request for

a full refund. We remain amicable to an alternative

solution, we encourage here to contact us.

We will cooperate with [redacted] should the need arise, our supporting documentation

will clearly show we have acted within the scope of our agreement and that this

billing is accurate.

Name: [redacted]

Call