Getloaded Corporation

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below On January 24, at 9:AM I call to cancelGetloaded told me that I had to go on line to cancelI inform them that it was impossible for me to get online and can they cancel it for meGetloaded told me noI needed to dolt myselfThat was misinformation on Getloaded partsThe do have a way to cancel the account with out me going online Regards, [redacted]

RE: Getloaded Account ***
"">On November 8, 2011, the company accepted a significantly discounted price of with the understanding that the price would remain unchanged for the life of the account as long as the account remained active
On January 24, at 9:AM, *** *** contacted Getloaded, indicating that he wished to cancel the account During the recorded conversation, *** *** was advised of online cancellation procedures, was advised of the February bill date and that he still had access to the account until then, agreed to accept the cancellation link by email and did not request further assistance from Getloaded staff
On February 11, 2014, the account was charged the regular price of $since the member had indicated their preference to discontinue the agreement for a discounted price On February 13, the member completed the online cancellation form and called to request a refund Getloaded Terms and Conditions, that have been available hours/day day/week since the account was opened on July 27, 2010, indicate that account cancellation must occur before the next bill date to avoid future charges
Since account cancellation and reactivation can occur hours/day days/week online, Getloaded has provided its members an extraordinarily flexible opportunity to manage their accounts at any time We appreciate *** *** business since 2010; however, the request for a refund is not approved

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On January 24, 2014 at 9:39 AM I call to cancel. Getloaded told me that I had to go on line to cancel. I inform them that it was impossible for me to get online and can they cancel it for me. Getloaded told me no. I needed to dolt myself. That was misinformation on Getloaded parts. The do have a way to cancel the account with out me going online.
Regards,
[redacted]

Review: My husband and I are self employed owner operators of a 18 wheeler truck. We have used the Getloaded load board for several years and recently decided to discontinue using their service as it has not been accentual for our business. I was contacted Dec. 5th 2012 by a Getloaded rep. because my account was at the end date, when I stated I no longer was going to use the service the offered to give me 6 months at a lower price so I then gave them my debit card information and paid for the 6 months. It should have expired on June 5,2013. I received my bank statement on 7-12-13 and that is when I found another charge on my Business Credit for $45.00, I immediately called and also sent an email and was told I would not be refunded. I find this very unfair and had not given my permission for them to debit my account. I had not known about the charge when I was called on 7-11-13 and was asked if I was going to continue with there service and told them I did not want to use their service any longer. I have gone to my bank to try and have the money put back and they feel I will not get it back due to the fact it was a month ago. I really don't feel this is fair as we are self employed and work hard for our earning.Desired Settlement: I would like my 45.00 put back on my debit card.

Business

Response:

On Thu 7/11/2013 6:38 PM, Getloaded responded to [redacted] as follows:

+++

Dear

[redacted],

Thanks

for your , July 11, 2013, note. Your account, [redacted], is listed in your name only and the last

payment was made on June 05, 2013, prior to your telephone request to cancel

the account on July 11, 2013. Getloaded staff is available from 8 AM – 7 PM Eastern Time

Monday through Friday at [redacted] with voice mail available after hours.

Getloaded

Terms & Conditions indicate that, when a member wants to cancel an

account, the person(s) responsible for the account:

may cancel

your account any time before your monthly billing date by calling

[redacted]. At that time, you

will be instructed to complete a brief survey. No further charges will be

assessed, provided you complete the email survey before your next bill

date. It is your responsibility to complete the survey in order for your

account to be canceled. In the event that you cancel your subscription,

the unexpired portion of your subscription will not be refunded, applied to

another subscription, or transferred to anyone else and is not convertible to

cash or other form of credit.

With

respect to accounts created using a credit card, you authorize automatic credit

or charge card billing by Getloaded and agree the charges will be billed by

Getloaded to any credit or charge card that You have provided to Getloaded. You understand that all fees and charges are

nonrefundable. You agree that Getloaded will not be responsible for any

expenses that are incurred resulting from overdrawing bank accounts or

exceeding credit limits as a result of an automatic charge by Getloaded.

When

activating a Getloaded account online, the following message is presented

before the payment is processed –

… you will be billed [amount] for [number]

months of service on [date] ([discount applied]), and

[amount]/mo. thereafter.

Getloaded

cannot approve your request for a refund based on the Terms & Conditions

all members accept. You can reactivate online or give us a call to

discuss multiple month discounts or current money-saving promotions. We

appreciate the opportunity to have served you in the past and look forward to

having you join us again.

+++

While we appreciated the complainant's concern, Getloaded not only advises its members of the bill date telephonically, we explain that accounts can be cancelled at any time by calling our toll-free number. Getloaded Terms & Conditions are easily reviewed from a link on every page a member views. The bill date is also prominently displayed in each member's online account which can be viewed at the member's convenience. Getloaded cannot approve the request for a refund based on the Terms & Conditions all members accept.

Review: I called Getloaded in order to cancel my account on January 24, 2014 @9:30am.The representative told me that that only way to cancel was true there website and that he will send me a link. I told him that I will try but could not get to there website can he cancel it for me. He told me no that that only way was true the web. I told him I will try. Today 2/14/2014 I got another charge for $45. I called Getloaded an ask to speak to a supervisor. ** answer and told me that the option to cancel was available to me. I told him what happen on the privies conversation. I Also told him that my rate was $29 not $45. he told me that because I was thinking of canceling my rate when up. That's is not fair. Getloaded can raise your rate but not cancel over the phone.Desired Settlement: Refund $45 and cancel my account immediately.

Business

Response:

RE: Getloaded Account [redacted]

Review: [redacted] agreed to purchase a one month service from get loaded to handle transportation of equipment we sell. I have documents showing that we purchased a one month service for $45.00. This transaction took place on 7/16/2012. I was to be charged ONCE for ONE MONTHS SERVICE. They have charged my credit card every month since. In total they have fraudulently taken me for $630.00 at minimum.Desired Settlement: The only solution to their fraudulent act is a full refund for the over billing.

Business

Response:

The Revdex.com

RE: Revdex.com Complaint ID [redacted]

On July 13, 2007, [redacted] opened account 252009 with Getloaded, accepting the Getloaded Terms of Service as a new member. Those terms are available from a link on every page of the Getloaded site.

[redacted] cancelled its account on November 22, 2011 and reactivated it again with an online credit card purchase on July 16, 2012.

When online purchases are submitted, the following message is displayed for all our members before the credit card transaction is processed:

… you will be billed [amount] for [number] months of service on [date] ([discount applied]), and [amount]/mo. thereafter.

Each member’s account displays the bill date and all transactions and can be viewed by members 365 days a year.

The Terms of Service state that, to cancel an account, the person(s) responsible for the account:

may cancel your account any time before your monthly billing date by calling [redacted]. At that time, you will be instructed to complete a brief survey. No further charges will be assessed, provided you complete the email survey before your next bill date. It is your responsibility to complete the survey in order for your account to be canceled. In the event that you cancel your subscription, the unexpired portion of your subscription will not be refunded, applied to another subscription, or transferred to anyone else and is not convertible to cash or other form of credit.

With respect to accounts created using a credit card, you authorize automatic credit or charge card billing by Getloaded and agree the charges will be billed by Getloaded to any credit or charge card that You have provided to Getloaded. You understand that all fees and charges are nonrefundable. You agree that Getloaded will not be responsible for any expenses that are incurred resulting from overdrawing bank accounts or exceeding credit limits as a result of an automatic charge by Getloaded.

On October 1, 2013, [redacted] cancelled its account, which remained active through October 15, 2013, since Getloaded services are prepaid. On October 1, 2013, Getloaded notified the member that its request for a refund was not approved, based on Getloaded Terms of Service that all members accept. On October 1, 2013 at 3:41 PM, Getloaded received the following email:

I’ll send it to the attorneys. We had this same thing happen with a linen service. It cost us about $[redacted].00 but when it settled we recovered all court costs, attorneys fees and our expenses. Then we filed on the linen service and they have since closed their doors. We will see who gets the last laugh. Thank you, [redacted], [redacted],

[redacted]’s refund request is not approved.

Sincerely,