Get A Grip Resurfacing Albuquerque

Initial Business Response /* (1000, 9, 2016/03/19) */
Branson Scenic Railway received the first notification of this complaint from Mr*** today, March 19, We did not receive the letter dated March 3, I do regret the issue Mr*** encounteredSomeone was here the last week of
February and the first week of MarchOur first day to operate excursions was March 11th
Our message has been changed to reflect the season, and we will again update the message in DecemberWe did look for the email reservation that Mr*** submitted on February 29th but no reservation was receivedI do offer my sincere apologies for the inconvenience that Mr*** had
Initial Consumer Rebuttal /* (3000, 13, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they did not address their message on their answering machinethat is the problem not that they help people when they are openthey totally ignored the problem
Final Business Response /* (4000, 16, 2016/03/29) */
I just spoke with customer at 1:PM today March 29th, and have assured him that we are attempting to update our system so it is more user friendlyWe are going so far as to have another company give us an analysis and quote on a new system that would provide easier access and better messaging for our customersI have offered the customer complimentary tickets the next time they are in BransonI also gave him a direct line numberThe customer did ride on our opening day and purchased the tickets at the windowWe will look forward to a return trip and having him ride as our guest
Final Consumer Response /* (2000, 18, 2016/03/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
they addressed the problem I identified this time so I am satisfied