German Car Depot Reviews (%countItem)
German Car Depot Rating
Address: 2130 Fillmore St., Hollywood, Florida, United States, 33020
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They're con artists. I paid for a service only for it to mess up my car much more. My car was shaking with multiple lights on that weren't before
This happened in June XXXXX. I went to German Car Depot to have my cars oil changed which I paid $100 for and when I left the shop my car was shaking and I had about five other lights come on my dashboard that we're not there before. I took a picture as soon as I left the shop And when I went back to show the owner he wouldn't even listen to me. He denied anything that went wrong with my car. I had to go to a Nother mechanic who change my oil and said that they did such a bad job they left dirty oil still in my car. The owner did not want to take responsibility and instead began to harass me and the other mechanic. the owner also charged me $200 for headlights that ended up not working. I took my car to Audi Coral Springs and they told me that whoever put in these headlights messed up my entire headlights. The headlights blew up resulting in a major expense. The owner of German car depot did not want to take my seriously nor admit his fault for anything that happened. I went to ask for a refund and was treated like a child, disrespected, and ignored. He did not follow through with the warranty the shop advertises nor did he give me a refund or try to help. He dismissed my issue and continued to not accept blame. Months later he still tries to text or email me after I told him to leave me alone. I called Revdex.com back in June to report this. I've never had someone who owns a mechanic shop act or treat me so poorly. Worst experience ever. My car was in the worst condition I've ever seen when it left GCD. I would like my $300 refunded. This shop is fake. They give customers discounts for good reviews online. They are scammers and con artists. The owner is rude and disrespectful. Did not want to honor his warranty or give me a refund. He didn't accept blame even though I have picture proof with time stamps as well as a eye witness who say what happened as soon as I turned on my car to leave German car depot.
I would like German car depot to refund me for the services I paid for as they were not done properly nor were they done correctly. The problems were not fixed. I want my full refund for the $100 oil change that made my car shake and that wasn't done fully because there was still dirty oil in my car. As well as the $200 for headlights that you put in wrong which exploded causing more damage to my headlight system in my car. I would also like to never be contacted my German car depot, it's employees or owner by phone text or email ever again
Document Attached***
After I filed the complaint the owner has proceeded to call me this morning in a aggressive manner. Calling me profanities and yelling at me about how I'm "stupid". In the past and on the complaint I wrote that I had already told the owner to stop harassing and contacting me. He hasn't followed my request and has continued. I'm scared he sounds crazy and has obtained my personal number and has called me yelling about how I filed a complaint. I uploaded a screenshot oif the call and just one of the many emails he has sent me
's Mother called to have daughter's headlight and check engine light repaired on a Saturday. We warned her that if the repair was anything more than a bulb on the lights and anything major on the check engine light, that it would have to be brought back during the week.
The price for the bulbs and the engine scan was told to the Mother before car was brought in.
She agreed and daughter dropped off car on Sat morning. Multiple lights were present on dash when car was pulled in. We scanned fault finding system and had multiple codes.
Both headlight bulbs were burnt out. We installed two headlight bulbs, which needed the bumper to be removed to access. (We told the mother about this before she sent the daughter in) the driver's side fixing the issue however, on further diagnosis it was discovered that the passenger *** needed a ballast as well, not available that day.
The daughter was given an inspection report digitally and notified about the ballast issue, and told that the fault codes posed no drivability issue , but needed deeper diagnosis , and would need to be brought back , as we had told her Mother prior to bringing it in, as we do not do major diagnosis on Saturdays.
Daughter was given a price for the ballast and told that it would have to be ordered for Monday and she could either leave it to be done on Monday or we could order it and she could bring it back on Monday. She said she would call back to let us know.
Daughter called back and told us to order part and that she would bring it back on Monday for the ballast replacement, and that she was on the way to retrieve the car.
We ordered part and prepared the invoice. We charged ONLY for the 2 bulbs. We did not charge for the engine light scan, nor did we ask for a deposit on the ballast.
*** came in and we once again explained everything that was done, that the light/lights were going to return as we only scanned , logged and cleared the codes to see what would return, but that none of the codes we saw were going to cause the car any driveability , rough running, or stalling issues. We talked about the issue with the light and that the part had been ordered.
*** called Father to pay over the phone and we took a credit card payment.
*** took key and came back a few mins later saying that there were lights on her dash. We explained that we had expected that , like we told her, and that it was nothing that would prevent her from driving until we could look deeper into the codes that returned.
At this point ***'s demeanor changed completely. She became extremely billigerent , saying that there were no lights on her dash when she brought it in, and that now there were (even though the Mother had set up the appointment for headlights AND dash lights). *** began to loudly exclaim that we broke her Fing car, and we tried several times to calm her down. She refused to stop blaming us and called her father on her cell, exclaming to him as she went out the door"Dad, these guys broke my fing car and they are trying to rip me off!"She then exited our lot at super high speed, only to return 5 mins later , coming through the door saying she could not and would not drive her car the way we broke it, and that we needed to do something about the dash lights.
We gave her the option of having us get further into the lights right then, to which she said was impossible because she had a hair appointment to keep . We gave her the option of bringing it back later that afternoon to drop off for Monday, and tried once again to explain that the lights were on when we pulled it in, her Mother had set the appointment for a precursory look at the lights, and that we had scanned and found no issues that would prevent the *** from driving until Monday, and that we also did not charge her for scanning the vehicle at all.
Again she was extremely rude and called her father on her cell. As soon as he was on the phone she handed it to our service advisor and he began to try and talk to her Dad(he was extremely calm and nice) . However as the different situations were being explained to him, the daughter was standing 5 feet from the desk cussing and yelling after everything that was said , to the point the Service Advisor handed her phone back and told her that if she could not stop yelling and cursing that she would have to leave. She stormed out the door telling her father they needed to get a lawyer and sue the shop because they broke her F-ing car.
Service advisor then called the Father back. He explained the whole situation to him, and the Father was extremely calm and nice and understanding, commenting that the daughter flies off the handle. We told him that if she brought it back on Monday we would look into the situation further . We even suggested that one of the codes may be an interior button sticking that we saw the daughter had spilled some kind of liquid into. He ended the call with "I appreciate you not charging her for the scan, let me try and talk to her and calm her down."
She did not show on Monday and we kept the part for three days before returning.
A week later she showed up demanding that we give her a refund. She stated she had taken the car to another shop and he fixed the light and that it was "wiring that we had damaged." The shop owner was here and asked her which shop it was and called them. The Technician at the shop stated that he did not say that , that the problem was the ballast" That we had told her".
She also states that there was bad oil left in the car, however we were not told to do, nor did we cahrge for an oil change, on that visit, but had done an oil change months prior and had at that time told her she had gone months and 1000 miles over due, which would result in possible sludge conditions and engine problems. The owner of the shop tried many times to talk to her and go over the bill to show her what she was and was not charged for, and that our diagnosis on the light was the same as the other shop. Again she began to curse loudly and demand a refund. After several atempts to calm her , and get her to stop yelling, the shop owner asked her to leave. As she left she told us that she was going to put bad reviews everywhere she could, since we would not refund not only this invoice, but the prior invoice.
Never once did her yelling and cursing get met with the same in return. In fact, every person dealing with her tried numerous times to ask her to stop and tried to no avail to calm her down.
Shop owner tried to call her Father and talk with him. Again he was met with a calm and courteous person, but he simply said"I'm sorry , I cannot control her."
The light we repaired worked fine, and the other bulb that was installed worked after the ballast was replaced at the other shop, which is the only thing we actually charged for.
(The consumer indicated he/she DID NOT accept the response from the business.)
This Owner is such a liar! I never called to tell him to order the parts. My attitude changed when the owner dented he messed up my car. I know my car I drive it every day. After I received it my car was shaking, driving poorly, and more lights on the dash popped up. THAT was my issue. I took pictures of my dash before I brought my car in and you see two lights engine light and headlight light afterwards there were a additional lights on which I have pictures of. As usual the owner who is known for this is covering his a. He never wants to take responsibility and is notorious for causing problems for you to bring the car back. I took my car to Audi Coral Springs and the mechanic used to work for German car depot and let me know all of these things. Told me this was the worst headlight replacement they had ever seen which caused the headlight to explode. I brought my car in to them for a oil change so what he's saying is false! I had to take it somewhere else to fix the job they did because they didn't clean out the oil completely. False the light did not work it worked for a few hours then shut off. And no my dad never said that about me. Do not quote my father falsely. And no I didn't get belligerent. Using big words does not make you high and mighty. Interesting you fail to mention you and all your employees cursed at me. And you went out of your way to call me after finding out I contacted Revdex.com yelling at me cursing at me and calling me names. All because you were mad I contacted Revdex.com. I am still harassed by this company constantly receiving emails when I've asked for them to stop. And no I never said those things. I didn't ask for two invoicing to be refunded I asked for the one for the headlights which OBVIOUSLY DIDNT WORK to be refunded. And no I did not say I would write bad reviews becaUse of that which I didn't even ask for. Stop lying. Stop falsifying information to make you look good. I told you I would not do business with you ever and would never recommend your shop. THAT is what I said. I wasn't asked to leave I left on my own accord because you and your employees were rude and cursing. As I was leaving your employees yelled things at me which caused me to leave even more quickly then I came. Denying the situation makes you look bad. I have witnesses and proof of what was done and how I was treated. You have employees who I am sure you threaten to follow your false narrative. STOP LYING STOP CONTACTING ME and STOP TRYING TO COVER YOURSELF BECAUSE YOU SO DESPERATELY NEED BUSINESS. Below I have provided photos of before I brought my car in (shows two lights on dash) and second photo is immediately after I got my car and turned it on. I went back inside to tell the owner and he wouldn't listen. I tried to take him to my car to show him even tried to show him picture and he wouldn't listen. Continued to ignore and curse at me.
we responded I am looking for the paper copy. I will need a little more time. Thank you ***.
Document Attached***
At no time did I ever act aggressively to Ms. ***. Have her please provide proof of her accusations.
I also think she thought I was a smarty because when she starts to curse and yell I just stop talking till she says did you hang up on me.
I never said she was stupid when I could get a word in.
I think she does not understand all she has to do is text or email stop she will be opted out asap. When a *** leaves our shop she gets a text within 3 hr saying
Message
***, this is ***, the owner of German Car Depot. I wanted to make sure our work on your Audi went well. Is everything OK?
Then a text about 2-3 days later . Then another text . Its all automated. Then a welcome letter and an Email.
All can be opted out by a quick text.
the documents attached explain it all thank you. A simple opt out is all she needed to do.
She has not provided any proof in writing from her other mechanic that anything was overlooked. We are a top 600 shop in the usa. I am on many Automotive counsels for automotive repair. We are a Bosch Factory authorized repair center. They send secret shoppers and we have been rated at the top of the list every time.Please see attached digetal inspection This is a bogus claim and has taken up hours of wasted time. Thank you *** Pres GCD
I have asked 3 times for proof ie invoices for work we did wrong .
My BMW car had the same problem and was not repaired with unnecessary work done
Repair cost $1680.47 + 605.53 = $2.286
GCD -Danger to the public
My 2013 BMW car VIN WBA 3B9C56DFXXXXXX was taken to German Car Depot for repairs multiple times in 10/2018 for the engine light that was on but unnecessary work was done , they charged a lot of money and the original car problem that the car was brought in for remained. The owner *** also refused to give me the original computer test report as he was trying to hide the truth of the repairs that my car actually needed so he could charge extra money for unnecessary repairs. BMW repair center confirmed that unnecessary work was done, the car was not repaired, and it was in even worse and much more dangerous condition than it would have been before the supposed repair.
The owner, ***, and his management *** and workers *** and *** were informed of the problems that remained with the car. Initially, owner *** promised to refund the money spent on the "repairs", but then the he hid from me for months impossible to reach, and then refused the refund with a very harsh and nasty attitude.
I am mortified at the disregard to customer safety that this company has and shocked that they would then mistreat their customers with abusive language when complaints are raised. This company is very shady and extremely disappointing !!!
I have copies of invoices from German car Depo and BMW service Dept
Invoice # XXXXX work completed 10/13/19 paid $1680.47 ( invoice problem description cylinder 1 and 2 misfire )
invoice # XXXXX work completed 10/22/19 paid $611.89 (again on invoice problem description cylinder 1 and 2 misfire )
10/23/19 picture of the car with engine light still on and car is not working well .
11/2018 BMW service invoice XXXXXX engine light is on - cylinder 1 and 2 problem remains after German car depot repairs
Refund
The customer brought her BMW to us and was experiencing multiple conditions. We replaced the water pump, thermostat, and 2 ignition coils. We recommended carbon build up removal in intake system if misfires returned.
Customer stated she went to the BMW dealer and they told her that she needed this repair performed but when asked for a written estimate or proof that dealer did this diagnostic, the customer was unable and/or unwilling to provide an estimate, name or anything backing up anything that she claims she was told.
Customer in her complaint fails to even mention the temperature gauge issue she brought the car in for that was rectified with the thermostat and water pump repair that was the majority of the expenses incurred.
Several attempts to talk to the customer and ascertain what exactly the dealer said in their diagnostic (which very well may be what we also recommended) failed as the customer could not provide any documentation or even a person to talk to.
As shown on the invoice we warranty our work for 15 months or 15,000 miles.
She posted an inaccurate review that makes no sense. We are asking her to ask BMW to explain what is going on with her car and fix the review. Our reviews are steller online. We value our reputation much more than money. Thank you, ***.
We are requesting the recipt from BMW to help us decide our best corse of action.
(The consumer indicated he/she DID NOT accept the response from the business.)
Revdex.com case number: 90499255 (reference number XXX-XXXXXXXX-XXXXXXXX-X-XXXX)
In response to the claims of ***, the German Car Depot owner, we brought the car in on the first occasion in early October, at this point the check engine light was on. The work that German Car Depot recommended to solve the issue was done and the car was picked up on 10.13.18. According to invoice number XXXXX from German Car Depot (attached) the recommendation and work done was to remove and replace thermostat and water pump, removal and replacement of ignition coils to fix misfires in cylinder 1 and 2. The invoice also states "no misfires after repairs". The sum paid was $1,680.47.
Shortly after, we noticed that the check engine light was still on and we brought the car into German Car Depot immediately. Invoice number 53627 (attached), shows that we paid $605.53 on 10.22.18 to remove carbon buildup for this visit.
The owner writes in his response to Revdex.com that he recommended for us to bring the car back in for carbon build up removal if the problem remained after first repairs. We have no recollection of this recommendation, however, we did bring the car in a second time for the original problem of check engine light, at which point the test report (Attached) showed that cylinders 1 and 2 were still misfiring and the recommendation and work done was to fix the engine light and misfiring with the removal of carbon buildup. (Invoice #XXXXX attached). Since the problem was check engine light, and the work done did not solve the problem, the warranty should have covered the second repairs, however we paid for them out of pocket. The owner claims that he needed proof that this repair was necessary from BMW, even though he himself clearly states that he was the one who recommended the carbon removal on our first visit, and the receipt shows this repair was done by German car depot and paid for on the second visit. (Invoice #XXXXX attached) The owner also claims that we brought in the car for the temperature gauge problem, and the problem was rectified, but we brought the car in for check engine light and that problem was not rectified in either of our repairs. We, to this day have zero proof that the temperature gauge needed repair as, after many requests for original report, we still have not received it.
We brought the car back to German Car Depot the next day on 10.23.18 and spoke to ***, the owner and showed him that the check engine light was still on after the second repair. (See photo attached of check engine light on taken on 10.23 with date stamp.) I requested the original diagnostic test report and reports after repair, and he claimed he could not find any report except for the one preceding the 10.22 repairs. This report (attached) showed cylinders 1 and 2 were still misfiring. During this visit, the owner was very aggressive and spoke to me very harshly. He finally offered a refund, and I agreed. He promised to follow through with refund but never did. After this, I spent months trying to get a hold of him for refund. I left many messages with no response and I went to German Car Depot multiple times and it seemed as though the owner was hiding from me as I was always told a different excuse; that he would call me back, that I should check in later in the day when he is expected back, that he was out of the country in Greece, so on.
Because of his inability to show us the original report and harsh tones when speaking to us, we were reluctant to trust this company further, and brought the car to the BMW dealership. They performed a diagnostic (Attached) and it showed that Cylinder 1 and 2 were misfiring, engine light was on and multiple repairs were needed. This proves that none of the repairs by German Car Depot solved the problem. I informed German Car Depot of this and gave them the BMW contact information via phone and waited for a response from the owner. There was none. In June, eight months after original repairs and after continued attempts to find him at the dealership, I finally got through to the owner on the phone, at which point he told me he will not give me a refund and to sue him. After this, I contacted the Revdex.com because of my hope that no future customers should ever have to go through this turmoil that I had to suffer by the hands of German Car Depot. In addition to the money lost, this was an ordeal with a vast amount of lost time and energy that no *** should have to endure from a so called professional business. This also put my life in danger, as they were claiming my car was fixed, while there was still a problem. To avoid customers after promising refund and yell harshly is inexcusable. The owner's claim of warranty in his response to Revdex.com is useless as the owner never offered to resolve our problem except for further cost and the refund was offered and not given.
Furthermore, the owner says that he values reputation more than money, and yet all of the above happened with a resolution of him telling us to sue him. There are very similar reviews to my complaints up about this company.
In short, the original test was not provided to the customer for the repairs paid for on 10.13. The owner was harsh and cruel to customers who wanted a calm resolution. The original problem remained on the car after both repairs. Two reports, attached, show that the cylinders remain unfixed. The refund offered was never given. We were finally told that our only resolution was a law suit, as owner probably assumes most people don't have time for such an effort. The owner's claim of repeated attempts to get information was untrue, as I personally offered them this information. The owner claims our report does not make sense, but on the contrary, our report holds up, while his ongoing and prolonged mistreatment of customers is what does not make sense.
Thank you very much for your help and for protecting the public from dishonest businesses!
As we stated before please have her show us any invoice from BMW. She is mistaken on the problem with her car. We did all of the work and documented the issues.
1. Lack of communication in regards to my vehicle status.
2. Vehicle not repaired after spending $500
3. 1 month process of dealing with the shop.
I have a 2011 BMW 550I X Drive with 85,000 miles in great condition. On December 29, 2018, I spoke with Service manager *** of German Car Depot and told him the problem my vehicle was having. I explained to him that it was leaking coolant from the turbo lines and causing the engine to overheat. I also gave him my extended warranty information to see if the job could be covered under the policy. He told me to drop the vehicle off at night on Jan 1st, 2019 so that it could sit overnight and they would work on it first thing in the morning. I dropped it off and left. I did not hear from them until I called them on Jan 8th. I spoke with *** once again and he said they haven't started working on it, I asked him " why not? you all had my vehicle for 6 days and haven't done anything." He replied " we are checking with your warranty company to inspect the vehicle so we wont hear anything until Thursday or Friday." I had to call them again on Friday, Jan 11th, because I needed my vehicle for work. So I took it upon myself to call my extended warranty company to verify if a claim was put in for my vehicle. The insurance representative told me there was no claim put in by German Car Depot which led me to wonder what were they doing this whole time if they never contacted my warranty company. So I called the shop and spoke with *** and he replied " I would have to pay $468 to get the job done out of pocket." I payed $468 with my debit card on Jan 14th and drove off with my car. The next day I had to take my car back to the shop because it started burning coolant at an alarming rate. This was the second attempt to repair the problem. On January 17th I received my car back. I was upset because I dropped the car off with a half tank of gas but received it back with less than a quarter tank because they had to drive it to make sure the repair would hold. They did not compensate me for the gas or miles they put on it. I drove it for a week with no issue until it started burning coolant once again and white smoke coming from under the hood. I took it back to the shop for the third time on Jan 25th. I did not hear any updates from them all week until I was fed up and called them on January 31st. They told me the car was still leaking and burning coolant. So I decided to pick up my car on Friday, Feb 1st.
I spoke with the owner *** and the General manager *** about the terrible communication they were displaying in regards to keeping me updated about my vehicle. The repair consisted of replacing plastic caps on the turbo coolant lines with brass clamps because *** stated the model of my car burns really hot so the repair should hold. *** stated it was a common issue with my vehicle type. After the repair failed, *** recommended I do a bigger job of replacing the entire coolant line set which is going to be a 20 hour job. The price would be $2700 which includes parts and labor.
My issue with this is why charge me $500 for a temporary fix when they should of told me up front the real job would be the best fit for my situation. I would of paid the costs the very first time but instead their temporary fix ended up costing me extra money and time wasted being that I had to use uber for all the days they had my vehicle. In conclusion, my vehicle is in a worse condition now that it was before I brought it into the shop. I have to replace coolant daily now but before I took it to German Car Depot I could replace the coolant once every two months.
I am seeking a refund because my vehicle is in a worse condition now than it was before I took it to the shop. I would seek repair of the entire job but I do not trust them to touch my vehicle ever again. With that being said, a refund would make up for all the time wasted and extra money I spent on transportation that I would not have needed If my vehicle worked properly. I will use the refund to get my vehicle repaired at an official BMW dealership where I know the job will be done correctly the first time. They will also be able to provide me with a loaner vehicle while they repair my car so I can make it to work and take my child to daycare.
Forwarded message
From: Service Dept
Date: Wed, Feb 13, 2019 at 1:15 PM
Subject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint #XXXXXXX.
To:
COMPLAINT ACTIVITY REPORT Case # XXXXXXXX Revdex.com serving Southeast Florida & the Caribbean
German Car Depot Reply : we need to reply buy 2-13-19
1. Lack of communication in regards to my vehicle status.
*Customer was initially asking to put claim through warranty, but after contacting the Insurance company, he had just tried to put this same issue through with the dealer and was denied(but failed to mention this to us)
*We were in contact every day with customer with the exceptions of days we told him we would contact him back after repairs were performed or parts received.
*Several attempts were made to fix the issue with warning to customer that if smaller repair did not hold, that larger repair would be necessary, which he was happy with , knowing we were attempting to try to avoid a 20 hour job. Only one charge was incurred , even though we did several attempts.
*Car left with no coolant leaks under pressure twice. Both hoses we repairs did NOT leak again, unfortunately, different weak hoses in system ended up leaking after multiple days of driving. On customer's initial invoice we put this note and customer signed off on it, full well knowing that we were warning him that the bigger repair may or may not be necessary.
***When cooling components go bad, it/they can damage other cooling components that may be operational at time of repair but fail in the near or long term future due to coolant components exceeding temperature tolerance range in initial overheat, and weakening. This can result in functioning "weak links" that fail in the future without warning . German Car Depot pressure tests cooling components after a repair, but we have no way to foresee failure of future components.
*We cannot be held responsible for multiple future components failing, especially when we went out of our way to warn *** that this might happen and that we could try a much smaller labor cost job first , instead of selling a 20 hour job that might not have been needed. Our best effort was put forward to save this *** money, and he went into it full well knowing what we were attempting and what possible outcomes , good and bad might be achieved.
*At no time did we avoid or neglect *** , as we were attempting to repair vehicle and do proper due diligence of multiple tests before giving *** updates(which he was told would be the process numerous times).
2. Vehicle not repaired after spending $500
*Hoses we repaired are not leaking. Customer was warned that other components had a chance of having issues. On invoice note was put with asterisks so that they would not be missed and the note was verbally read to customer. And is clearly on his invoice he attached.
***When cooling components go bad, it/they can damage other cooling components that may be operational at time of repair but fail in the near or long term future due to coolant components exceeding temperature tolerance range in initial overheat, and weakening. This can result in functioning "weak links" that fail in the future without warning . German Car Depot pressure tests cooling components after a repair, but we have no way to foresee failure of future components.
*If our repairs that were done were leaking we would warranty them without hesitation. Unfortunately, different weak components are failing. Customer was warned before we even started repairs that the repairs we were doing would fix the leak that was present, but that if other components failed in the future , it would necessitate a much,much larger , labor intensive job, but that we have no way to forsee that until leak is fixed and multiple tests / miles were put on car. Car left both times we did repairs with no leaks, and multiple highway drives incurred. No components that we replaced are currently leaking.
3. 1 month process of dealing with the shop.I have a 2011 BMW 550I X Drive with 85,000 miles in great condition.
The coolant system was not in good condition. Several leaks were present when brought in , that we repaired. Any repairs that we performed are not leaking, and as customer states, it took several weeks for new components to start leaking, one of which we did at no charge in an attempt at goodwill to customer, with the warning that a bigger repair might eventually be needed. At time of pick up , each time , customer was very happy and thanked us profusely, acknowledging we were doing our best to avoid the labor intensive job. When the labor intensive job became absolutely necessary , customer became angry, even though through this whole process we had warned him that it might be needed no matter what.
(The consumer indicated he/she DID NOT accept the response from the business.)
1. When disputing something I do not have a reason to create, fabricate, or falsify what actually occurred. I do not have anything to gain from this so therefore my statements are factual.
2. This company was aware that a previous claim was put through at a certified BMW dealership in September 2018 which the job was not covered by my extended warranty. *** insisted that I wait a little longer before they put in another claim and if needed they would contact my warranty company to push something else through other than the turbo coolant lines to possibly get the job covered. I informed German car depot that my turbo coolant lines were leaking and their idea of fixing the problem was to replace the plastic T-rings that clamp the coolant lines with their own brass fittings. They did not replace a single hose because the engine would have to be dropped from the car to reach the real problem. Their plan to fix the vehicle was cheap and ineffective which led to the car to burn and leak coolant at an extreme rate. On my final attempt to have the vehicle repaired, *** told me they were unable to repair it. As I walked out the building with my key, the owner looked under the hood of my vehicle along with his mechanic and pointed directly to the hose that was leaking. The hose was clamped by one of their brass T-ring fittings that made the issue worse. I checked the coolant level under the hood before I pulled off and come to find out the coolant reservoir tank was completely empty. They were about to give me my car back with an empty coolant reservoir until I brought it to their attention. They gave me 1 gallon of coolant to go on my way.
3. Their communication was absolutely unacceptable. There is no reason why I had to go 4-5 days without hearing any updates about my car. I am upset because it took 30 days for them to determine the job could not be done without replacing the entire coolant line apparatus. Basically I spent $483 for them to apply brass clamps on the coolant lines which would not have fixed the underlying issue. If they would of been honest and told me up front that they would have to drop the engine and replace the entire coolant line system I would of been fine and just paid for it. However, I spent money on a temporary fix that should be recouped. Their bandaid technique on the coolant lines, lack of communication, and leaving my vehicle in a worse condition is what caused my anger and frustration.
4. I ended up taking my vehicle to BMW dealership in Pembroke Pines to have the job done correctly and was informed that whoever worked on my car at German Car Depot did a terrible job and if I would have waited any longer, the engine could of erupted in flames. Not only did German Car Depot put me in danger, they put my wife and son in danger of possible bodily harm via burns being that we only have one vehicle to operate. I believe a full refund is justified in this case.
Customer was initially asking to put claim through warranty, but after contacting the Insurance company, he had just tried to put this same issue through with the dealer and was denied(but failed to mention this to us)
*We were in contact every day with customer with the exceptions of days we told him we would contact him back after repairs were performed or parts received.
*Several attempts were made to fix the issue with warning to customer that if smaller repair did not hold, that larger repair would be necessary, which he was happy with , knowing we were attempting to try to avoid a 20 hour job. Only one charge was incurred , even though we did several attempts.
*Car left with no coolant leaks under pressure twice. Both hoses we repairs did NOT leak again, unfortunately, different weak hoses in system ended up leaking after multiple days of driving. On customer's initial invoice we put this note and customer signed off on it, full well knowing that we were warning him that the bigger repair may or may not be necessary.
***When cooling components go bad, it/they can damage other cooling components that may be operational at time of repair but fail in the near or long term future due to coolant components exceeding temperature tolerance range in initial overheat, and weakening. This can result in functioning "weak links" that fail in the future without warning . German Car Depot pressure tests cooling components after a repair, but we have no way to foresee failure of future components.
*We cannot be held responsible for multiple future components failing, especially when we went out of our way to warn customer that this might happen and that we could try a much smaller labor cost job first , instead of selling a 20 hour job that might not have been needed. Our best effort was put forward to save this customer money, and he went into it full well knowing what we were attempting and what possible outcomes , good and bad might be achieved.
*At no time did we avoid or neglect customer , as we were attempting to repair vehicle and do proper due diligence of multiple tests before giving customer updates(which he was told would be the process numerous times).
2. Vehicle not repaired after spending $500
*Hoses we repaired are not leaking. Customer was warned that other components had a chance of having issues. On invoice note was put with asterisks so that they would not be missed and the note was verbally read to customer. And is clearly on his invoice he attached.
***When cooling components go bad, it/they can damage other cooling components that may be operational at time of repair but fail in the near or long term future due to coolant components exceeding temperature tolerance range in initial overheat, and weakening. This can result in functioning "weak links" that fail in the future without warning . German Car Depot pressure tests cooling components after a repair, but we have no way to foresee failure of future components.
*If our repairs that were done were leaking we would warranty them without hesitation. Unfortunately, different weak components are failing. Customer was warned before we even started repairs that the repairs we were doing would fix the leak that was present, but that if other components failed in the future , it would necessitate a much,much larger , labor intensive job, but that we have no way to forsee that until leak is fixed and multiple tests / miles were put on car. Car left both times we did repairs with no leaks, and multiple highway drives incurred. No components that we replaced are currently leaking.
3. 1 month process of dealing with the shop.I have a 2011 BMW 550I X Drive with 85,000 miles in great condition.
The coolant system was not in good condition. Several leaks were present when brought in , that we repaired. Any repairs that we performed are not leaking, and as customer states, it took several weeks for new components to start leaking, one of which we did at no charge in an attempt at goodwill to customer, with the warning that a bigger repair might eventually be needed. At time of pick up , each time , customer was very happy and thanked us profusely, acknowledging we were doing our best to avoid the labor intensive job. When the labor intensive job became absolutely necessary , customer became angry, even though through this whole process we had warned him that it might be needed no matter what.
If you need more info please call me XXX-XXX-XXXX
***@germancardepot.com
we do not use fax please only email us