Gerard's Wine & Spirits

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me The owner of Gerard's, Joe Jr., went out of his way to fulfill my order - despite having mistakenly given away the wine I had purchased Rather than simply refunding my payment, Joe managed to secured a case of the wine I had ordered - at a higher cost which he picked up - from a third party and had it shipped to me (which I received yesterday) I am fully satisfied with Joe's professional response and desire to ensure the happiness of his customers and would recommend him to others based on how he handled the situation.
Regards,
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I have spoken with the customer and the dispute is resolvedHe is very satisfiedThank you for your help in this matter.BestJoseph E S*** **Director of OperationsFineWineOnline.comGerards Wine and Spirits*** *** ***
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