Gerald Auto Sales

Initial Business Response /* (1000, 5, 2015/09/23) */
I spoke with the customer directly on 9/23/and apologized personally for our mistakeShe considers the matter resolved and I sent her a small gift for the inconvenienceI will review proper procedure with my staff to make sure this does
not happen in the futureThanks for bringing this to my attention
*** (owner)
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I contacted this customer immediately upon receiving this complaint and met with them in person. I am happy to say that I believe we have resolved the issue to the complete satisfaction of the customer. The deal has been corrected and I apologized for the confusion and any inconvenience this...

caused the customer.  Thanks[redacted] (owner)