Georgetown Veterinary Hospital, Inc

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]The records were NOT faxed to Charlottesville Vet Hospital that day, they were denied to the receptionist at CVH by the Georgetown receptionistCVH does not have a copy of the records still, I was able to get a copy to the emergency vet in town but they have still not sent them to CVHI do not appreciate the receptionists tone when she spoke with me and the receptionist requesting them from CVH that dayI repeat the documents have still yet to be sent and every time they have been requested they deny to send them
Regards,
*** ***

Georgetown Veterinary Hospital     200 Georgetown WayCharlottesville, VA 22901     June 30, 2016 Revdex.com720 Moorefield Park Drive     Richmond, VA 23236 To whom it may concern, Re: Case #...

[redacted].... On Saturday June 25, 2016 [redacted] requested to have her records faxed to Charlottesville Animal Hospital. On Saturday Morning her records were faxed to Charlottesville Animal Hospital. Sincerely,   Fritz F[redacted]

Georgetown Veterinary Hospital     
200 Georgetown Way
Charlottesville, VA...

22901    
 
June 30, 2016
 
Revdex.com
720 Moorefield Park Drive     
Richmond, VA 23236
 
To whom it may concern,
 
Re: Case # [redacted].... On Saturday June 25, 2016 [redacted] requested to have her records faxed to Charlottesville Animal Hospital. On Saturday Morning her records were faxed to Charlottesville Animal Hospital.
 
Sincerely,
 
 
 
Fritz F[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
The records were NOT faxed to Charlottesville Vet Hospital that day, they were denied to the receptionist at CVH by the Georgetown receptionist. CVH does not have a copy of the records still, I was able to get a copy to the emergency vet in town but they have still not sent them to CVH. I do not appreciate the receptionists tone when she spoke with me and the receptionist requesting them from CVH that day. I repeat the documents have still yet to be sent and every time they have been requested they deny to send them.
Regards,
[redacted]

Review: They refused to give me and my new vet my pets medical records when the pet was ill. Very poor customer service.Desired Settlement: Paper copies of ALL medical records attached to me, my husband and all of our 3 pets.

Business

Response:

Georgetown Veterinary Hospital