*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have not fully completed our investigation of Ms*** complaint regarding her issues with being able to set service
We apologize for the delay in responding to this complaintWe are currently waiting the completion of service for Ms*** washer scheduled for May 5, We are in communication with Mr* *** directly and she has been provided with my direct contact information With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted. If Ms*** issue is not resolved to her satisfaction, she can reopen it later even if the Revdex.com has closed it as resolved. We respectfully ask that this matter remain closed at this time We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10948094, and find that this resolution is satisfactory to me
Sincerely,
Timothy ***
September 19, 2016 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** ** *** *** Dear Ms*** We are still in the process of investigating Ms*** complaint regarding the failure of her hot
water heater and her request to receive reimbursement. We would note that the warranty does require that the water heater be assessed to determine what has failed and why, and then we figure out what is or is not covered under the warrantyIn Ms*** case, the water heater had already been disconnected and replaced before we ever saw itOur technician did find a leak but it was a leak from the gas valve, not a leak from the tankThe gas valve could have been replaced and the water heater would still be functional as there was no crack in the tank at all when we inspected itThis means that the water heater never qualified for a replacement and thus Ms*** would not be owed any reimbursement for her choice to just replace the water heater before any determination on the warranty status was madeIf she would like to reinstall the water heater, we would be happy to provide any warranty service that would be covered, such as parts, but in most cases she would be responsible for the laborIn the interim, since we have explained why Ms*** does not qualify for reimbursement of the unauthorized replacement water heater she purchased, we have closed our file. We apologize to *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Regulatory Complaints Specialist*** *** ***Email: ***
Complaint: ***
I am rejecting this response because:I take offense to being lumped in to the so-called group of people that have “abused” the policyI purchased an item, had a valid receipt and tried to return it according to the parameters stated on the receiptIt clearly says “most items have a return period of days”If jewelry/watches were outside of the period then “jewelry/watches” (every specific item) should be outlined on their receipts, signs behind customer service etcNot when I try to return the item and an unsure associate has to get their manager who then says "can't do any for you, call corporate"Furthermore, I had a valid receipt…proof of purchaseA gift card would have been a reasonable solution because the retailer would have retained the sale
Sincerely,
*** *** **
October 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and request for an immediate refund We would first like to apologize for any inconvenience Ms*** has experienced with this orderWe value her patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we have decided to process a full refund todayAccordingly, a full refund of $will be credited back to the *** account within to business daysFor Ms***’s records, the return receipt number is *** Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
December 20,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that the incorrect
dryer was ordered and her request for an exchange without paying the difference in price or the delivery charges
It is unfortunate that we failed Ms*** expectations when she requested a gas dryer but was mistakenly ordered an electric dryerWe value Ms*** patronage, but can understand her frustrationWe would like to apologize for the inconvenience and disappointment that Ms*** may have experiencedWe want to assure Ms*** that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further
According to our records, the exchange was processed and the gas dryer was delivered on December 17, For customer satisfaction, Ms*** was not charged for the difference in price between the dryersHowever, since she did not initially pay for delivery, she was charged a delivery fee on the exchange to cover delivery and haul awaySince we have addressed the issue brought forth in Ms*** complaint, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
November 6,
2015*** ***RevDex.comNorth Wabash
Ave., Ste#2006Chicago, IL 60611*** * *** *** *** *** *** ***We have
completed our investigation of *** *** complaint regarding his grill According to
our
records, *** *** was contacted by a representative from our Home OfficeWhen
they spoke, we offered to provide him with a credit for the delivery and
assembly fee he paid in the amount of $and he accepted We want to assure *** *** that we have forwarded
his concerns with both the response he received from our chat personnel and the content
on our site for this particular item to the appropriate parties so that these
issues may be addressedSince *** *** indicated that this resolution met
with his approval, we respectfully ask that this matter be considered closedWe apologize to
*** *** and appreciate the opportunity to address this matterPlease feel
free to contact me if you have any further questions or concerns.Sincerely,*** *** *** *** *** *** *** ***
October 2, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #*** * Alexander D*** Dear *** *** We have completed the investigation of MrD*** *omplaint regarding his dissatisfaction with service
visits for his new refrigerator and his subsequent request for a refund It is unfortunate that we failed MrD*** expectations when he recently purchased a refrigerator from SearsWe value his patronage and can understand his frustration with the events detailed in his letterHis concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, our records indicate that MrD*** return was verified and a full refund was issued for his range and refrigerator on August 16, 2017. At this time, we can only reiterate that we truly regret any inconvenience he may have experienced. We hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted MrD*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Nicki G*** Regulatory Complaint Specialist *** *** *** ***
Revdex.com:SEARS needs to review the Online Listings since the Part Numbers all show the Gladiator 48" NumberMore attention to detail is requiredNot a good way to sell a product when you cant even identify it correctlyThese are sad days
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Eric ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Glenn R***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her refrigerator*** *** Sears
Home Services Customer Advocate provided the following response: Sears Home Services records indicate that repairs to Ms*** refrigerator were completed on October 7, 2016, when a defrost kit was installedAfter the aforementioned kit was installed the unit was tested and was found to be operating as expectedWhen contacted on October 10, 2016, Ms*** confirmed that the refrigerator was operating as expected and ended the callAt this time, since Ms*** did confirm that the refrigerator was operating as designed, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: John ***#Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Auto CenterPatrick Dick, Lead Customer Service Advisor from the
Altoona Sears Auto Center, provided the following response: We would like to invite Mr*** into the Auto Center to collect his requested refund of $That being said, I ask that Mr*** contact me at *** so we can schedule a time in which he can come into the auto center to get his requested refundSince we have noted our intent to reimburse Mr*** as noted as his desired resolution, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
Complaint: ***
I am rejecting this response because their emails and phone calls are generic and not genuineThey don't want to resolve this issue but come up with excuses.
Sincerely,
Vishal ***
(The consumer indicated he/she ACCEPTED the response from the business.)
Sears has taken care of the installationThank you
They promised to offer 20% discount for inconvenience for future purchases, but nothing was received
March 24, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms***: We have completed our investigation of Mr*** complaint regarding his snow thrower repair It is regrettable that we failed Mr*** expectations in regard to his snow throwerWe value Mr*** patronage, but we can understand how the series of events noted within his complaint may have exacerbated her frustrations We sincerely apologize for any inconvenience we may have caused Mr*** Upon receiving Mr*** complaint, we contacted the local service unit for assistance. They subsequently ordered the engine for Mr*** snow thrower under warranty. Although the engine was going to be installed by a Sears technician, Mr*** had another party install the part to expedite the repair. With that said, since we have provided Mr*** with the part needed to repair his snow thrower at no cost, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not satisfactory - however I am not pursuing this issue In order to get any service from Sears one must live in a mega city!!!! Customer service from Sears is non-existent in small towns
Sincerely,
*** * ***
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally did come to service my washerThe two previous appointments sears said was cancel was because they came to my home when I told them I would not be homeI work second shift and I leave home everyday at 1:30pmThe service man showed me plastic ty-wrap and said it should not have been thereMy washer has many computer sensor's in itIf I continue to hear noises in my washer, I will call sears again for a service call
Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** - Kevin D *** Dear Ms***, We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the information he received
regarding which of his appliances are covered under the Sears appliance warranty We would first like to point out that HomeSure Services, Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of Cross Country Home Services (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of Mr*** contract We value Mr*** patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret this incident occurred, but we can assure Mr*** that his concerns have been forwarded to management for review so future problems of this nature can be averted. We can only reiterate that we truly regret the misinformation he received regarding exactly what appliances are covered under the Sears home warrantyUnfortunately the statement “All your kitchen and laundry items in the home are covered” is not accurateA more accurate statement is “each of your primary kitchen and laundry appliances are covered”As a onetime only customer satisfaction gesture CCHS has offered and which Mr*** has accepted, to add his second refrigerator for coverage at no extra cost for the deration of this coverage year which ends on October 1, With the understanding that once the warranty is renewed Mr*** will need to pay the extra fee for covering the second refrigerator Since it is our understanding that Mr*** has accepted this resolution we have closed this case Again, we apologize to Mr*** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation 512-248-direct Vanessa.L.***@searshc.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Richard F*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael P***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have not fully completed our investigation of Ms*** complaint regarding her issues with being able to set service
We apologize for the delay in responding to this complaintWe are currently waiting the completion of service for Ms*** washer scheduled for May 5, We are in communication with Mr* *** directly and she has been provided with my direct contact information With that being said, since our agreement with the Revdex.com restricts the length of time a complaint can remain open, we feel that keeping this case open during the interim is unwarranted. If Ms*** issue is not resolved to her satisfaction, she can reopen it later even if the Revdex.com has closed it as resolved. We respectfully ask that this matter remain closed at this time We apologize again and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** ** *** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10948094, and find that this resolution is satisfactory to me
Sincerely,
Timothy ***
September 19, 2016 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** ** *** *** Dear Ms*** We are still in the process of investigating Ms*** complaint regarding the failure of her hot
water heater and her request to receive reimbursement. We would note that the warranty does require that the water heater be assessed to determine what has failed and why, and then we figure out what is or is not covered under the warrantyIn Ms*** case, the water heater had already been disconnected and replaced before we ever saw itOur technician did find a leak but it was a leak from the gas valve, not a leak from the tankThe gas valve could have been replaced and the water heater would still be functional as there was no crack in the tank at all when we inspected itThis means that the water heater never qualified for a replacement and thus Ms*** would not be owed any reimbursement for her choice to just replace the water heater before any determination on the warranty status was madeIf she would like to reinstall the water heater, we would be happy to provide any warranty service that would be covered, such as parts, but in most cases she would be responsible for the laborIn the interim, since we have explained why Ms*** does not qualify for reimbursement of the unauthorized replacement water heater she purchased, we have closed our file. We apologize to *** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Regulatory Complaints Specialist*** *** ***Email: ***
Complaint: ***
I am rejecting this response because:I take offense to being lumped in to the so-called group of people that have “abused” the policyI purchased an item, had a valid receipt and tried to return it according to the parameters stated on the receiptIt clearly says “most items have a return period of days”If jewelry/watches were outside of the period then “jewelry/watches” (every specific item) should be outlined on their receipts, signs behind customer service etcNot when I try to return the item and an unsure associate has to get their manager who then says "can't do any for you, call corporate"Furthermore, I had a valid receipt…proof of purchaseA gift card would have been a reasonable solution because the retailer would have retained the sale
Sincerely,
*** *** **
October 5, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order experience
and request for an immediate refund We would first like to apologize for any inconvenience Ms*** has experienced with this orderWe value her patronage and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we have decided to process a full refund todayAccordingly, a full refund of $will be credited back to the *** account within to business daysFor Ms***’s records, the return receipt number is *** Additionally, we hope that in the future Ms*** will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
December 20,
*** *** Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: # *** * *** ***
Dear Ms***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that the incorrect
dryer was ordered and her request for an exchange without paying the difference in price or the delivery charges
It is unfortunate that we failed Ms*** expectations when she requested a gas dryer but was mistakenly ordered an electric dryerWe value Ms*** patronage, but can understand her frustrationWe would like to apologize for the inconvenience and disappointment that Ms*** may have experiencedWe want to assure Ms*** that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further
According to our records, the exchange was processed and the gas dryer was delivered on December 17, For customer satisfaction, Ms*** was not charged for the difference in price between the dryersHowever, since she did not initially pay for delivery, she was charged a delivery fee on the exchange to cover delivery and haul awaySince we have addressed the issue brought forth in Ms*** complaint, we have closed our file
We apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** *** Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
November 6,
2015*** ***RevDex.comNorth Wabash
Ave., Ste#2006Chicago, IL 60611*** * *** *** *** *** *** ***We have
completed our investigation of *** *** complaint regarding his grill According to
our
records, *** *** was contacted by a representative from our Home OfficeWhen
they spoke, we offered to provide him with a credit for the delivery and
assembly fee he paid in the amount of $and he accepted We want to assure *** *** that we have forwarded
his concerns with both the response he received from our chat personnel and the content
on our site for this particular item to the appropriate parties so that these
issues may be addressedSince *** *** indicated that this resolution met
with his approval, we respectfully ask that this matter be considered closedWe apologize to
*** *** and appreciate the opportunity to address this matterPlease feel
free to contact me if you have any further questions or concerns.Sincerely,*** *** *** *** *** *** *** ***
October 2, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #*** * Alexander D*** Dear *** *** We have completed the investigation of MrD*** *omplaint regarding his dissatisfaction with service
visits for his new refrigerator and his subsequent request for a refund It is unfortunate that we failed MrD*** expectations when he recently purchased a refrigerator from SearsWe value his patronage and can understand his frustration with the events detailed in his letterHis concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, our records indicate that MrD*** return was verified and a full refund was issued for his range and refrigerator on August 16, 2017. At this time, we can only reiterate that we truly regret any inconvenience he may have experienced. We hope that in the future he will allow us the opportunity to provide him with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted MrD*** comments and the requested resolution has been provided We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Nicki G*** Regulatory Complaint Specialist *** *** *** ***
Revdex.com:SEARS needs to review the Online Listings since the Part Numbers all show the Gladiator 48" NumberMore attention to detail is requiredNot a good way to sell a product when you cant even identify it correctlyThese are sad days
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Eric ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Glenn R***
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her refrigerator*** *** Sears
Home Services Customer Advocate provided the following response: Sears Home Services records indicate that repairs to Ms*** refrigerator were completed on October 7, 2016, when a defrost kit was installedAfter the aforementioned kit was installed the unit was tested and was found to be operating as expectedWhen contacted on October 10, 2016, Ms*** confirmed that the refrigerator was operating as expected and ended the callAt this time, since Ms*** did confirm that the refrigerator was operating as designed, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: John ***#Dear Ms***: We have completed the investigation of Mr***’s complaint regarding Sears Auto CenterPatrick Dick, Lead Customer Service Advisor from the
Altoona Sears Auto Center, provided the following response: We would like to invite Mr*** into the Auto Center to collect his requested refund of $That being said, I ask that Mr*** contact me at *** so we can schedule a time in which he can come into the auto center to get his requested refundSince we have noted our intent to reimburse Mr*** as noted as his desired resolution, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
Complaint: ***
I am rejecting this response because their emails and phone calls are generic and not genuineThey don't want to resolve this issue but come up with excuses.
Sincerely,
Vishal ***
(The consumer indicated he/she ACCEPTED the response from the business.)
Sears has taken care of the installationThank you
They promised to offer 20% discount for inconvenience for future purchases, but nothing was received
March 24, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms***: We have completed our investigation of Mr*** complaint regarding his snow thrower repair It is regrettable that we failed Mr*** expectations in regard to his snow throwerWe value Mr*** patronage, but we can understand how the series of events noted within his complaint may have exacerbated her frustrations We sincerely apologize for any inconvenience we may have caused Mr*** Upon receiving Mr*** complaint, we contacted the local service unit for assistance. They subsequently ordered the engine for Mr*** snow thrower under warranty. Although the engine was going to be installed by a Sears technician, Mr*** had another party install the part to expedite the repair. With that said, since we have provided Mr*** with the part needed to repair his snow thrower at no cost, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not satisfactory - however I am not pursuing this issue In order to get any service from Sears one must live in a mega city!!!! Customer service from Sears is non-existent in small towns
Sincerely,
*** * ***
(The consumer indicated he/she ACCEPTED the response from the business.)
They finally did come to service my washerThe two previous appointments sears said was cancel was because they came to my home when I told them I would not be homeI work second shift and I leave home everyday at 1:30pmThe service man showed me plastic ty-wrap and said it should not have been thereMy washer has many computer sensor's in itIf I continue to hear noises in my washer, I will call sears again for a service call
Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** - Kevin D *** Dear Ms***, We have completed the investigation of Mr*** complaint regarding his dissatisfaction with the information he received
regarding which of his appliances are covered under the Sears appliance warranty We would first like to point out that HomeSure Services, Incis the obligor of the Sears Home Services Home and Appliance Warranty Programs (SHS HW & AW Programs) which is a subsidiary of Cross Country Home Services (CCHS), as the obligor they would be the agency responsible for administering the contractual obligation of the Sears Home and Appliance warranty programsThis is clearly stated under the terms and conditions of Mr*** contract We value Mr*** patronage, but can understand how the series of events noted in his complaint has caused him to lose faith in SearsWe regret this incident occurred, but we can assure Mr*** that his concerns have been forwarded to management for review so future problems of this nature can be averted. We can only reiterate that we truly regret the misinformation he received regarding exactly what appliances are covered under the Sears home warrantyUnfortunately the statement “All your kitchen and laundry items in the home are covered” is not accurateA more accurate statement is “each of your primary kitchen and laundry appliances are covered”As a onetime only customer satisfaction gesture CCHS has offered and which Mr*** has accepted, to add his second refrigerator for coverage at no extra cost for the deration of this coverage year which ends on October 1, With the understanding that once the warranty is renewed Mr*** will need to pay the extra fee for covering the second refrigerator Since it is our understanding that Mr*** has accepted this resolution we have closed this case Again, we apologize to Mr*** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa L*** Regulatory Complaint Specialist Sears Holdings Corporation 512-248-direct Vanessa.L.***@searshc.com
Revdex.com:
*
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Richard F
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Michael P***