November 11, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** [redacted] We have completed the investigation of [redacted] complaint regarding the service he received on his dryer and his subsequent attempt to have service under his 90-day guarantee only to have the service call rescheduled.Our records indicate that prior to our receipt of [redacted] complaint he was assisted by our executive customer support group They offered to refund him in full as a one-time customer accommodation, and he acceptedOn October 6, 2015, they confirmed that the refund had posted to the accountSince it was our understanding this resolution met with [redacted] approval as it was what he requested, we have closed our file.We apologize to MrStephani and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Wade [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10980823, and find that this resolution is satisfactory to me Sincerely, Hope ***
May 27, [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL [redacted] Dear [redacted] We have been unable to complete the investigation of Mr [redacted] complaint regarding his recent online order experience and request for a refund We sent an email correspondence to Mr [redacted] on May 24, 2016, advising that our records showed pair of Men’s Jeans Core Regular Fit (item [redacted] ) for $each were returned and a refund of $was issued on April 18, However, Sears Online did not receive a record of any other items returned to the warehouseAs such, Sears Online has requested trac [redacted] numbers for each piece of merchandise that was returned in order for them to confirm this with the warehouseOnce the warehouse is able to verify the merchandise was returned then a refund can be processed at that timeUnfortunately, we have not received a response to dateUntil we have an opportunity to discuss this matter with him, and receive the necessary information to verify the return, we are unable to work toward a resolutionIf Mr [redacted] still requires assistance, he may contact Sears Online or reply to us via email at [redacted] We ask to have this matter closed in the interim, pending Mr [redacted] response We apologize to Mr [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: [redacted] I am rejecting this response because: you have not called and left a voicemail. I have received 2 emails. This matter is closed because the bank got involved. It should not have taken a month for this to be resolved. Shame on your business and customer service. I had been waiting on a refund for a month and a half! Sincerely, [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.)I do not agree with this. I called on September 28, 2015 at 8:10 a.m. and left a voicemail stating that we were still having an issue - in fact the original issue is still occurring and has not been resolved. I never... received a call back from Sears and called yet again this evening. My husband suggested that I look on our case status with BBB and saw Sears response of yesterday. It has been a month and we have a dishwasher that does not work. I'm not happy and do not considered this resolved.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Patricia ***
January 26, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] rebuttal In accordance with our agreement with the payment car industry like most retailers, refunds are issued in the same form of tenderIf Ms [redacted] has a balance, she would need to contact ***, the administrator of her account, and request a checkUnfortunately, we cannot assist further with this matter We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
April 5, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order experience and request for a refund [redacted] Store General Manager for Unit [redacted] provided the following response: It is unfortunate that we failed Ms [redacted] expectations and we can understand her frustration with the series of events noted in her complaintWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we sent an email correspondence and left a message advising that we would like to assist in resolving this matterMr [redacted] returned our call and indicated that he would be coming into the store to receive the refundAdditionally, we hope that in the future the [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms [redacted] concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
February 14, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding the charge he paid for a diagnosisOur records indicate that around the same time Mr [redacted] filed his complaint he was contacted by our Executive Customer Relations groupThey assisted him with his concerns and ended up issuing him a refund for the disputed amountSince it was our understanding that this resolution met with Mr [redacted] satisfaction and it was completed over a month ago, we have closed our fileWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Team Manager, Regulatory ComplaintsDirect Line: [redacted] Email: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Lindsey ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note that I have also called their customer service number complaining about these emails and in fact, request to be removed from ALL lists...Thanks for looking into this matter Sincerely, [redacted]
May 4, [redacted] Revdex.com North Wabash Ave, Ste# Chicago, IL *** [redacted] We have been unable to complete the investigation of [redacted] complaint regarding his recent visit to one of our auto centers Upon receiving [redacted] complaint, we escalated his concerns to [redacted] ***, Auto Center Manager of store# *** [redacted] has attempted to reach [redacted] via telephone and I have left contact information on his voicemail; however, at this time he has not responded We are unable to resolve [redacted] issue until we have the opportunity to discuss the matter with him He may contact [redacted] at [redacted] *t his earliest convenience if he still requires assistance with his issue In the interim, we will consider [redacted] matter closed, pending his response We apologize to [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me We have agreed on the settlement and I am waiting to receive their check [redacted] was great to work with and they have satisfied my request to get something besides their choice of my replacement I appreciate Sears Holdings for their prompt attention to this matter Sincerely, [redacted] ***
[redacted] RevDex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding repairs to her washer. Sears Home Services has approved the replacement of Ms.... [redacted] washer per the terms and conditions of the Master Protection Agreement covering the unit. All Ms. [redacted] needs to do is to go to her local Sears and advise her sales associate that her washer has been approved for replacement. The sales associate will assist in selecting a replacement washer and will also schedule delivery, haul away of the old washer and hook up of the new washer. Since we have noted our response to Ms. [redacted] complaint, we ask that this complaint be closed. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
July 31, Nita [redacted] Revdex.com North Wabash Ave., Ste# [redacted] Chicago, IL Re: #[redacted] - Michael [redacted] Dear Ms [redacted] , We have completed the investigation of Mr [redacted] 's complaint regarding his dissatisfaction with our customer service and receipt of the incorrect item It is unfortunate that we failed Mr [redacted] 's expectations when he recently placed an order with SearsWe value Mr [redacted] 's patronage and can understand his frustration with the events detailed in his complaintWe regret that this incident occurred, and we can assure Mr [redacted] that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, our Store Manager offered Mr [redacted] a $gift card as an apology for his experienceMr [redacted] accepted this offer and indicated that it met with his approvalAt this time, we can only reiterate that truly regret any inconvenience he may have experiencedWe hope that in the future Mr [redacted] will allow us an opportunity to provide him with a more satisfying example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe respectfully ask to have this matter closed, since we have noted Mr [redacted] 's comments and an equitable resolution has been provided We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Nicki [redacted] Regulatory Complaint Specialist 512- [redacted] 1-800- [redacted] ***
October 4, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint concerning his local Sears Optical [redacted] , Customer Relations Consultant for [redacted] Retail, our business partner in operating the optical location referenced in Mr [redacted] complaint has provided the following response, and we have included it in its entirety below: We are in receipt of Mr [redacted] complaint filed with your officeWe are sorry that Mr [redacted] feels that we fell short of our goal and is dissatisfied with the service provided by Sears Optical [redacted] in Savannah, Georgia Please be advised that this Sears Optical is operated by [redacted] Retail [redacted] ***, as the licensee of Sears Holdings Dr [redacted] an independent doctor of optometry, subleases space from Sears Optical in [redacted] ***, but she is not an employee of Sears Optical As an independent optometrist, the business is separate and apart from Sears OpticalTherefore, we cannot compel the doctor to provide a specific resolution However, we have taken the liberty of forwarding Mr [redacted] concerns to her attention Dr [redacted] can be contacted at ( [redacted] or correspondence can be sent to: [redacted] Sears Optical [redacted] Thank you for contacting [redacted] Retail Sincerely, [redacted] Escalation Specialist/Sears Optical We apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist
September 8, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Evan [redacted] - # [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’ complaint regarding his refrigerator First, we would like to apologize to Mr [redacted] for failing his expectations in regard to his refrigerator repairWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr [redacted] Although several repair attempts were made on Mr [redacted] ’ refrigerator, it was determined that the unit should be replaced under its exceptional parts warranty We have been speaking with Mr [redacted] and he advised that he will be calling our office on September 8, 2016, with his selection Additionally, Mr [redacted] has requested that he be refunded the remaining monies for the Master Protection Agreement (MPA) he purchased for the refrigerator We have explained to him that if he wishes to cancel the coverage, we will contact the Protection Agreement department and have his contract canceled and a refund issued Since it is our understanding that Mr [redacted] is satisfied with the resolution being provided, we ask that this matter be closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, Melissa [redacted] Regulatory Complaints Specialist
February 14, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding the problems she encountered with the exchange of a damaged table and the customer service she received at the store Upon receipt of Ms [redacted] complaint we reached out to [redacted] Store Manager for Store [redacted] to assist with her complaint [redacted] contacted Ms [redacted] apologized for any inconvenience this may have caused her or her brotherHe advised her that he secured the remaining table at the storeFor customer satisfaction, he offered to deliver it to her brother’s home as well; Ms [redacted] accepted the offer We are always concerned when one of our customers has a less than satisfactory experience, and can only apologize that we failed Ms [redacted] expectationsWe can assure Ms [redacted] that any variance from our accepted business practices and policies have been addressedWith that being said, we respectfully request this case be closed We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
November 11, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611*** [redacted] We have completed the investigation of [redacted] complaint regarding the service he received on his dryer and his subsequent attempt to have service under his 90-day guarantee only to have the service call rescheduled.Our records indicate that prior to our receipt of [redacted] complaint he was assisted by our executive customer support group They offered to refund him in full as a one-time customer accommodation, and he acceptedOn October 6, 2015, they confirmed that the refund had posted to the accountSince it was our understanding this resolution met with [redacted] approval as it was what he requested, we have closed our file.We apologize to MrStephani and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Wade [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10980823, and find that this resolution is satisfactory to me Sincerely, Hope ***
May 27, [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL [redacted] Dear [redacted] We have been unable to complete the investigation of Mr [redacted] complaint regarding his recent online order experience and request for a refund We sent an email correspondence to Mr [redacted] on May 24, 2016, advising that our records showed pair of Men’s Jeans Core Regular Fit (item [redacted] ) for $each were returned and a refund of $was issued on April 18, However, Sears Online did not receive a record of any other items returned to the warehouseAs such, Sears Online has requested trac [redacted] numbers for each piece of merchandise that was returned in order for them to confirm this with the warehouseOnce the warehouse is able to verify the merchandise was returned then a refund can be processed at that timeUnfortunately, we have not received a response to dateUntil we have an opportunity to discuss this matter with him, and receive the necessary information to verify the return, we are unable to work toward a resolutionIf Mr [redacted] still requires assistance, he may contact Sears Online or reply to us via email at [redacted] We ask to have this matter closed in the interim, pending Mr [redacted] response We apologize to Mr [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: [redacted] I am rejecting this response because: you have not called and left a voicemail. I have received 2 emails. This matter is closed because the bank got involved. It should not have taken a month for this to be resolved. Shame on your business and customer service. I had been waiting on a refund for a month and a half! Sincerely, [redacted] ***
(The consumer indicated he/she DID NOT accept the response from the business.)I do not agree with this. I called on September 28, 2015 at 8:10 a.m. and left a voicemail stating that we were still having an issue - in fact the original issue is still occurring and has not been resolved. I never... received a call back from Sears and called yet again this evening. My husband suggested that I look on our case status with BBB and saw Sears response of yesterday. It has been a month and we have a dishwasher that does not work. I'm not happy and do not considered this resolved.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Patricia ***
January 26, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] rebuttal In accordance with our agreement with the payment car industry like most retailers, refunds are issued in the same form of tenderIf Ms [redacted] has a balance, she would need to contact ***, the administrator of her account, and request a checkUnfortunately, we cannot assist further with this matter We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Specialist, Regulatory Complaints [redacted]
April 5, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order experience and request for a refund [redacted] Store General Manager for Unit [redacted] provided the following response: It is unfortunate that we failed Ms [redacted] expectations and we can understand her frustration with the series of events noted in her complaintWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we sent an email correspondence and left a message advising that we would like to assist in resolving this matterMr [redacted] returned our call and indicated that he would be coming into the store to receive the refundAdditionally, we hope that in the future the [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted Ms [redacted] concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
February 14, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding the charge he paid for a diagnosisOur records indicate that around the same time Mr [redacted] filed his complaint he was contacted by our Executive Customer Relations groupThey assisted him with his concerns and ended up issuing him a refund for the disputed amountSince it was our understanding that this resolution met with Mr [redacted] satisfaction and it was completed over a month ago, we have closed our fileWe apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Team Manager, Regulatory ComplaintsDirect Line: [redacted] Email: [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Lindsey ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note that I have also called their customer service number complaining about these emails and in fact, request to be removed from ALL lists...Thanks for looking into this matter Sincerely, [redacted]
May 4, [redacted] Revdex.com North Wabash Ave, Ste# Chicago, IL *** [redacted] We have been unable to complete the investigation of [redacted] complaint regarding his recent visit to one of our auto centers Upon receiving [redacted] complaint, we escalated his concerns to [redacted] ***, Auto Center Manager of store# *** [redacted] has attempted to reach [redacted] via telephone and I have left contact information on his voicemail; however, at this time he has not responded We are unable to resolve [redacted] issue until we have the opportunity to discuss the matter with him He may contact [redacted] at [redacted] *t his earliest convenience if he still requires assistance with his issue In the interim, we will consider [redacted] matter closed, pending his response We apologize to [redacted] for this issue and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaints Specialist [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me We have agreed on the settlement and I am waiting to receive their check [redacted] was great to work with and they have satisfied my request to get something besides their choice of my replacement I appreciate Sears Holdings for their prompt attention to this matter Sincerely, [redacted] ***
[redacted] RevDex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding repairs to her washer. Sears Home Services has approved the replacement of Ms.... [redacted] washer per the terms and conditions of the Master Protection Agreement covering the unit. All Ms. [redacted] needs to do is to go to her local Sears and advise her sales associate that her washer has been approved for replacement. The sales associate will assist in selecting a replacement washer and will also schedule delivery, haul away of the old washer and hook up of the new washer. Since we have noted our response to Ms. [redacted] complaint, we ask that this complaint be closed. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
(The consumer indicated he/she ACCEPTED the response from the business.) No longer have e-mails saying dollar minimum charge
July 31, Nita [redacted] Revdex.com North Wabash Ave., Ste# [redacted] Chicago, IL Re: #[redacted] - Michael [redacted] Dear Ms [redacted] , We have completed the investigation of Mr [redacted] 's complaint regarding his dissatisfaction with our customer service and receipt of the incorrect item It is unfortunate that we failed Mr [redacted] 's expectations when he recently placed an order with SearsWe value Mr [redacted] 's patronage and can understand his frustration with the events detailed in his complaintWe regret that this incident occurred, and we can assure Mr [redacted] that his concerns have been forwarded to management for review so that future problems of this nature can be avertedAdditionally, our Store Manager offered Mr [redacted] a $gift card as an apology for his experienceMr [redacted] accepted this offer and indicated that it met with his approvalAt this time, we can only reiterate that truly regret any inconvenience he may have experiencedWe hope that in the future Mr [redacted] will allow us an opportunity to provide him with a more satisfying example of the type of customer service that we have built our reputation upon, but we would understand if this is not possibleWe respectfully ask to have this matter closed, since we have noted Mr [redacted] 's comments and an equitable resolution has been provided We appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Nicki [redacted] Regulatory Complaint Specialist 512- [redacted] 1-800- [redacted] ***
October 4, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint concerning his local Sears Optical [redacted] , Customer Relations Consultant for [redacted] Retail, our business partner in operating the optical location referenced in Mr [redacted] complaint has provided the following response, and we have included it in its entirety below: We are in receipt of Mr [redacted] complaint filed with your officeWe are sorry that Mr [redacted] feels that we fell short of our goal and is dissatisfied with the service provided by Sears Optical [redacted] in Savannah, Georgia Please be advised that this Sears Optical is operated by [redacted] Retail [redacted] ***, as the licensee of Sears Holdings Dr [redacted] an independent doctor of optometry, subleases space from Sears Optical in [redacted] ***, but she is not an employee of Sears Optical As an independent optometrist, the business is separate and apart from Sears OpticalTherefore, we cannot compel the doctor to provide a specific resolution However, we have taken the liberty of forwarding Mr [redacted] concerns to her attention Dr [redacted] can be contacted at ( [redacted] or correspondence can be sent to: [redacted] Sears Optical [redacted] Thank you for contacting [redacted] Retail Sincerely, [redacted] Escalation Specialist/Sears Optical We apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist
September 8, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Evan [redacted] - # [redacted] Dear Ms [redacted] : We have completed the investigation of Mr [redacted] ’ complaint regarding his refrigerator First, we would like to apologize to Mr [redacted] for failing his expectations in regard to his refrigerator repairWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr [redacted] Although several repair attempts were made on Mr [redacted] ’ refrigerator, it was determined that the unit should be replaced under its exceptional parts warranty We have been speaking with Mr [redacted] and he advised that he will be calling our office on September 8, 2016, with his selection Additionally, Mr [redacted] has requested that he be refunded the remaining monies for the Master Protection Agreement (MPA) he purchased for the refrigerator We have explained to him that if he wishes to cancel the coverage, we will contact the Protection Agreement department and have his contract canceled and a refund issued Since it is our understanding that Mr [redacted] is satisfied with the resolution being provided, we ask that this matter be closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, Melissa [redacted] Regulatory Complaints Specialist
February 14, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding the problems she encountered with the exchange of a damaged table and the customer service she received at the store Upon receipt of Ms [redacted] complaint we reached out to [redacted] Store Manager for Store [redacted] to assist with her complaint [redacted] contacted Ms [redacted] apologized for any inconvenience this may have caused her or her brotherHe advised her that he secured the remaining table at the storeFor customer satisfaction, he offered to deliver it to her brother’s home as well; Ms [redacted] accepted the offer We are always concerned when one of our customers has a less than satisfactory experience, and can only apologize that we failed Ms [redacted] expectationsWe can assure Ms [redacted] that any variance from our accepted business practices and policies have been addressedWith that being said, we respectfully request this case be closed We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]