July 12, 2017 Nita [redacted] RevDex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: Carey L. [redacted] - # [redacted] Dear Ms. [redacted] : We have completed our investigation of Ms. [redacted] complaint... regarding service to her dishwasher. It is regrettable that we failed Ms. [redacted] expectations when she recently contacted Sears Home Services to repair her dishwasher. We do not take these matters lightly and we appreciate Ms. [redacted] valuable feedback. Upon researching Ms. [redacted] complaint, we found that our escalated customer service group, Customer Solutions, processed a $65.00 refund on July 7, 2017. Ms. [redacted] should see a credit post to her Visa account ending in *** in the next five to seven days. Furthermore, the notes indicate that it was explained to Ms. [redacted] that $65.00 was the most that could be refunded and that Ms. [redacted] accepted the refund amount. Therefore, no further considerations will be forthcoming and we have closed our file. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, Melissa [redacted] Regulatory Complaints Specialist
January 26, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have not fully completed our investigation of Ms [redacted] complaint regarding her allegation that she was charged on two separate credit cards for the same purchase We apologize for the delay in responding to this complaintWe researched and confirmed that due to a system glitch, Ms [redacted] was charged $on her [redacted] card ending in [redacted] and $on her debit card ending in on the same receiptWe forwarded this matter to the Kmart Store Manager to process the $credit and are currently awaiting their responseWe are committed to providing a fair and equitable resolution and ask that Ms [redacted] allow us ten business days to come to complete the transactionIn the interim, should Ms [redacted] have any questions, she may contact me directly at [redacted] We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Christine M [redacted] # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding Sears Home Services and a preventative maintenance check on her air conditioner It is unfortunate that we failed Ms [redacted] expectations when she called Sears for a preventative maintenance check on her air conditioner We value Ms [redacted] patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure Ms [redacted] that her concerns have been forwarded to management for review, so future problems of this nature can be averted We can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectationsWe hope that Ms [redacted] will allow us another opportunity in the future to provide her with the type of customer service that Sears has built our reputation upon, but we would understand if this is not possibleOur service records indicate that the repairs were completed on August 12, Since we have completed the aforementioned preventative maintance check, we respectfully request that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com
Complaint: [redacted] I am rejecting this response because:At this time I am rejecting the response until the matter is resolved Although it was past the day time frame for returns the manufacturer agreed the item was defective but yet Sears would not help their customer (me) in this matter when the manufacturer refused to do so The response from Sears is nothing less than I received every time I called Sears, "its not our problem its the manufactures" but I AM the customer of Sears and only purchased from them because I trusted Sears to take care of their customer I have indeed been contacted from the manufacturer this week and when they have resolved the matter I will close the case Sears is still liable in selling me a defective product and at a bare minimum should have made sure that I was taken care of after they sold me a defective product [redacted]
December 28, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # 10980126- Amy [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] ’s rebuttal Upon review, we have decided to issue a $on the second orderThe additional item Ms [redacted] ordered was only $plus tax, but we have issued the rest as a courtesySince Ms [redacted] used SYWR points mainly and then a smaller amount on her credit card, the credit will be split between the two tendersMs [redacted] should see a credit for $on her credit card account and $worth of points on her SYWR account within 5-business days In light of the aforementioned information, we respectfully ask that this matter remain closed We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation Tammie[redacted] @searshc.com [redacted]
No one contacted me regarding the issueNo voicemail was leftAs I stated in my complaint, my phone number is [redacted] It is different than then number Sears has my account under because I changed my numberBut I clearly stated this in my original complaint Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
August 20, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] * Carol B [redacted] Dear [redacted] We have completed the investigation of MsB [redacted] complaint regarding her dissatisfaction that the glass on the oven door of her range was damaged by grease after using the self-cleaning function Upon receipt of MsB [redacted] complaint we reviewed the manual provided for her rangeThe manual states that prior to using the self-cleaning function, clean any soil from the oven frame, the door liner outside the oven door gasket, and small area at the front center of the oven bottomClean using soap and water prior to starting Self CleanRemove any excessive spillsThe manual also states "do not spray or allow water or glass cleaner to enter the door vents”We also reached out to the lead technician for service unit [redacted] regarding the grease spots in between the glass of the oven doorThe lead technician also confirmed that if the oven is not wiped down with soap and water prior to using the self-cleaning function, the grease can go towards the door, seal and the ventsThis would be considered customer accidental damage and is not covered by the manufacturer’s warranty or an extended warranty As a one-time offer, we are willing to cover the cost of the replacement glass for the oven door by a Sears technicianHowever, MsB [redacted] would be responsible for the labor cost of $If MsB [redacted] would like to accept the offer, she can contact me at ( [redacted] or email me at [redacted] earshc.com on or before August 28, With that being said, since we have addressed the issue brought forth in MsB [redacted] complaint, we have closed our file We apologize to MsB [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Matilda S [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
January 26, 2017 [redacted] RevDex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her dissatisfaction that the new washer and dryer were... delivered damage and the customer service provided. It is unfortunate that we failed Ms. [redacted] expectations when he recently scheduled a washer and dryer delivery. We value Ms. [redacted] patronage, but can understand her frustration due to the series of events noted in her complaint. We would like to apologize for the inconvenience and disappointment that Ms. [redacted] may have experienced. We want to assure Ms. [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. Our records indicate that due to the delivery issues, Ms. [redacted] requested to return the order for a full refund. The order return was completed on January 24, 2017 and the refund was processed. On January 25, 2017 we issued Ms. [redacted] a refund of $2564.25 as 3 separate credits: $1171.67, $1361.53 and $31.05 to her credit card ending in ***. The credit should post to her account within 3 – 5 business days. As far as Ms. [redacted] request for reimbursement of $275 for the installation is concerned, we did not find that this was warranted, particularly since we did not even retain her sale. With that being said, since we have addressed the issue brought forth in Ms. [redacted] complaint, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
September 6, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] - Alicia [redacted] / [redacted] Dear Ms [redacted] , We have completed the investigation of Ms [redacted] /***’s complaint regarding her recent online order and request for a refund It is unfortunate that we failed Ms [redacted] /***’s expectations as we value her patronageWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order we found that Sears Online processed a refund on August 24, 2016, for $This amount was credited back to her MasterCard account ending in Additionally, we hope that in the future Ms [redacted] / [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: [redacted] I am rejecting this response because: I was not offer a customer service courtesy credit for the incorrect information given to me by Kmart employeesI think Kmart need to better train their employeesI was given the wrong information by Kmart employees and the company fails to honor any credits in reference to this complaint I will not shop at Kmart every again and I will hope everyone who reads this message wont shop there either Sincerely, [redacted]
February 3, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] – Michele GD [redacted] Dear [redacted] We have completed the investigation of MsD [redacted] complaint regarding her recent online order experience and her request for an immediate refund It is unfortunate that we failed MsD [redacted] expectations and we can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the complaint filed, we completed a full refund back to MsD [redacted] account ending in *** For MsD [redacted] records the return receipt number is [redacted] MsD [redacted] can expect to see the credit post to her account within to business daysAdditionally, we confirmed that the Shop Your Way Reward points have also been returned to her SYWR accountWe hope that in the future MsD [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon, but we would understand if this is not possibleIn the interim, since a refund has been processed, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia C [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Robert *** Ill
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your assistance in this matter Sincerely, Richard L***
March 14, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order experience and request for a refund It is unfortunate that we failed Ms [redacted] expectations and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that a full refund has been issued with the final refund which was processed on March 1, For Ms [redacted] records the return receipt numbers are [redacted] *or $on January 26, 2017, [redacted] for $on February 25, 2017, and [redacted] for $Unfortunately, Sears is unable to honor Ms [redacted] request for compensation for time off from workAdditionally, we hope that in the future Ms [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon, but we would understand if this is not possible In the interim, we have noted Ms [redacted] concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that Ms [redacted] was very sympathetic to my unfortunate situation and I really appreciated her time and understanding I feel the representatives that are dealing with the customers could learn a few things from Ms [redacted] It is my hope that Sears reconsiders only providing technical support more than just every other Saturday and evening hours In today's market there are plenty of companies that not only meet the needs of the consumer but exceed the consumer's needs and expectations As consumers we have plenty of companies to choose to conduct our business and Sears is lacking in meeting the needs of their customers It is a very competitive world and Sears needs to get in the game if they want to stay in business I thank you for this opportunity to respond Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not yet received the check I will close the complaint upon receipt of it Thank you Sincerely, Michael ***
Complaint: [redacted] I am rejecting this response because: The response is not even for my complaintIt is for someone else's complaintWhere is my responseIt has been at least two weeks Sincerely, Kristen [redacted]
October 20, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL [redacted] We have completed our investigation of [redacted] complaint in the delay in service for his washer [redacted] complains that the wrong part was ordered to fix his washer so when the service technician came for the appointment he found that the part ordered was not needed for their repairIt is important to note that under the Master Protection Agreement one of the benefits is a service prequalifying step to trouble shoot and order parts that may be needed to repair the washerThe parts ordered are based on the service complaint and information provided by the customerBased on our records and the issue [redacted] was experiencing an Actuator was orderedWhen our service technician arrived he found that the Actuator was able to move and did not need replacing but that the gear case was neededThis is not a part we would have been able pinpoint over the phone We contacted the [redacted] after service was completed and [redacted] confirmed the washer was workingWe then started to discuss the laundry reimbursement and [redacted] stated she did not want anything from Sears and hung up the phoneWe will be happy to process laundry reimbursement for the days they were without the washer under the terms and conditions of the Master Protection agreement which offers laundry reimbursement of $for every seven days without the use of the washerIf the [redacted] would like to take advantage of this offer they need only contact me directly at [redacted] Since the washer has been repaired we have closed our case pending their response We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted]
September 7, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #11669937–Eric [redacted] Dear Ms [redacted] : We have completed the investigation of Mr***s complaint regarding a recent transaction In the interest of member satisfaction, we have issued $worth of points to Mr***s accountWe apologize for any misunderstandingThat said, since we have granted Mr***s request, we have closed our file Again, we apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Tammie[redacted] @searshc.com
July 12, 2017 Nita [redacted] RevDex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: Carey L. [redacted] - # [redacted] Dear Ms. [redacted] : We have completed our investigation of Ms. [redacted] complaint... regarding service to her dishwasher. It is regrettable that we failed Ms. [redacted] expectations when she recently contacted Sears Home Services to repair her dishwasher. We do not take these matters lightly and we appreciate Ms. [redacted] valuable feedback. Upon researching Ms. [redacted] complaint, we found that our escalated customer service group, Customer Solutions, processed a $65.00 refund on July 7, 2017. Ms. [redacted] should see a credit post to her Visa account ending in *** in the next five to seven days. Furthermore, the notes indicate that it was explained to Ms. [redacted] that $65.00 was the most that could be refunded and that Ms. [redacted] accepted the refund amount. Therefore, no further considerations will be forthcoming and we have closed our file. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, Melissa [redacted] Regulatory Complaints Specialist
January 26, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have not fully completed our investigation of Ms [redacted] complaint regarding her allegation that she was charged on two separate credit cards for the same purchase We apologize for the delay in responding to this complaintWe researched and confirmed that due to a system glitch, Ms [redacted] was charged $on her [redacted] card ending in [redacted] and $on her debit card ending in on the same receiptWe forwarded this matter to the Kmart Store Manager to process the $credit and are currently awaiting their responseWe are committed to providing a fair and equitable resolution and ask that Ms [redacted] allow us ten business days to come to complete the transactionIn the interim, should Ms [redacted] have any questions, she may contact me directly at [redacted] We apologize to Ms [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Christine M [redacted] # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding Sears Home Services and a preventative maintenance check on her air conditioner It is unfortunate that we failed Ms [redacted] expectations when she called Sears for a preventative maintenance check on her air conditioner We value Ms [redacted] patronage, but can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe can assure Ms [redacted] that her concerns have been forwarded to management for review, so future problems of this nature can be averted We can only reiterate that we do not condone how she was treated and that we truly regret that we failed her expectationsWe hope that Ms [redacted] will allow us another opportunity in the future to provide her with the type of customer service that Sears has built our reputation upon, but we would understand if this is not possibleOur service records indicate that the repairs were completed on August 12, Since we have completed the aforementioned preventative maintance check, we respectfully request that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com
Complaint: [redacted] I am rejecting this response because:At this time I am rejecting the response until the matter is resolved Although it was past the day time frame for returns the manufacturer agreed the item was defective but yet Sears would not help their customer (me) in this matter when the manufacturer refused to do so The response from Sears is nothing less than I received every time I called Sears, "its not our problem its the manufactures" but I AM the customer of Sears and only purchased from them because I trusted Sears to take care of their customer I have indeed been contacted from the manufacturer this week and when they have resolved the matter I will close the case Sears is still liable in selling me a defective product and at a bare minimum should have made sure that I was taken care of after they sold me a defective product [redacted]
December 28, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: # 10980126- Amy [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] ’s rebuttal Upon review, we have decided to issue a $on the second orderThe additional item Ms [redacted] ordered was only $plus tax, but we have issued the rest as a courtesySince Ms [redacted] used SYWR points mainly and then a smaller amount on her credit card, the credit will be split between the two tendersMs [redacted] should see a credit for $on her credit card account and $worth of points on her SYWR account within 5-business days In light of the aforementioned information, we respectfully ask that this matter remain closed We apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation Tammie[redacted] @searshc.com [redacted]
No one contacted me regarding the issueNo voicemail was leftAs I stated in my complaint, my phone number is [redacted] It is different than then number Sears has my account under because I changed my numberBut I clearly stated this in my original complaint Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
August 20, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: # [redacted] * Carol B [redacted] Dear [redacted] We have completed the investigation of MsB [redacted] complaint regarding her dissatisfaction that the glass on the oven door of her range was damaged by grease after using the self-cleaning function Upon receipt of MsB [redacted] complaint we reviewed the manual provided for her rangeThe manual states that prior to using the self-cleaning function, clean any soil from the oven frame, the door liner outside the oven door gasket, and small area at the front center of the oven bottomClean using soap and water prior to starting Self CleanRemove any excessive spillsThe manual also states "do not spray or allow water or glass cleaner to enter the door vents”We also reached out to the lead technician for service unit [redacted] regarding the grease spots in between the glass of the oven doorThe lead technician also confirmed that if the oven is not wiped down with soap and water prior to using the self-cleaning function, the grease can go towards the door, seal and the ventsThis would be considered customer accidental damage and is not covered by the manufacturer’s warranty or an extended warranty As a one-time offer, we are willing to cover the cost of the replacement glass for the oven door by a Sears technicianHowever, MsB [redacted] would be responsible for the labor cost of $If MsB [redacted] would like to accept the offer, she can contact me at ( [redacted] or email me at [redacted] earshc.com on or before August 28, With that being said, since we have addressed the issue brought forth in MsB [redacted] complaint, we have closed our file We apologize to MsB [redacted] and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, Matilda S [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
January 26, 2017 [redacted] RevDex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her dissatisfaction that the new washer and dryer were... delivered damage and the customer service provided. It is unfortunate that we failed Ms. [redacted] expectations when he recently scheduled a washer and dryer delivery. We value Ms. [redacted] patronage, but can understand her frustration due to the series of events noted in her complaint. We would like to apologize for the inconvenience and disappointment that Ms. [redacted] may have experienced. We want to assure Ms. [redacted] that her complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further. Our records indicate that due to the delivery issues, Ms. [redacted] requested to return the order for a full refund. The order return was completed on January 24, 2017 and the refund was processed. On January 25, 2017 we issued Ms. [redacted] a refund of $2564.25 as 3 separate credits: $1171.67, $1361.53 and $31.05 to her credit card ending in ***. The credit should post to her account within 3 – 5 business days. As far as Ms. [redacted] request for reimbursement of $275 for the installation is concerned, we did not find that this was warranted, particularly since we did not even retain her sale. With that being said, since we have addressed the issue brought forth in Ms. [redacted] complaint, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
September 6, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] - Alicia [redacted] / [redacted] Dear Ms [redacted] , We have completed the investigation of Ms [redacted] /***’s complaint regarding her recent online order and request for a refund It is unfortunate that we failed Ms [redacted] /***’s expectations as we value her patronageWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order we found that Sears Online processed a refund on August 24, 2016, for $This amount was credited back to her MasterCard account ending in Additionally, we hope that in the future Ms [redacted] / [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Complaint: [redacted] I am rejecting this response because: I was not offer a customer service courtesy credit for the incorrect information given to me by Kmart employeesI think Kmart need to better train their employeesI was given the wrong information by Kmart employees and the company fails to honor any credits in reference to this complaint I will not shop at Kmart every again and I will hope everyone who reads this message wont shop there either Sincerely, [redacted]
(The consumer indicated he/she ACCEPTED the response from the business.) Because of Sears taking care of this issue now I am satisfied
February 3, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] – Michele GD [redacted] Dear [redacted] We have completed the investigation of MsD [redacted] complaint regarding her recent online order experience and her request for an immediate refund It is unfortunate that we failed MsD [redacted] expectations and we can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the complaint filed, we completed a full refund back to MsD [redacted] account ending in *** For MsD [redacted] records the return receipt number is [redacted] MsD [redacted] can expect to see the credit post to her account within to business daysAdditionally, we confirmed that the Shop Your Way Reward points have also been returned to her SYWR accountWe hope that in the future MsD [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon, but we would understand if this is not possibleIn the interim, since a refund has been processed, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia C [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Robert *** Ill
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your assistance in this matter Sincerely, Richard L***
March 14, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding her recent online order experience and request for a refund It is unfortunate that we failed Ms [redacted] expectations and can understand how the series of events noted in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order, we found that a full refund has been issued with the final refund which was processed on March 1, For Ms [redacted] records the return receipt numbers are [redacted] *or $on January 26, 2017, [redacted] for $on February 25, 2017, and [redacted] for $Unfortunately, Sears is unable to honor Ms [redacted] request for compensation for time off from workAdditionally, we hope that in the future Ms [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation upon, but we would understand if this is not possible In the interim, we have noted Ms [redacted] concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that Ms [redacted] was very sympathetic to my unfortunate situation and I really appreciated her time and understanding I feel the representatives that are dealing with the customers could learn a few things from Ms [redacted] It is my hope that Sears reconsiders only providing technical support more than just every other Saturday and evening hours In today's market there are plenty of companies that not only meet the needs of the consumer but exceed the consumer's needs and expectations As consumers we have plenty of companies to choose to conduct our business and Sears is lacking in meeting the needs of their customers It is a very competitive world and Sears needs to get in the game if they want to stay in business I thank you for this opportunity to respond Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not yet received the check I will close the complaint upon receipt of it Thank you Sincerely, Michael ***
Complaint: [redacted] I am rejecting this response because: The response is not even for my complaintIt is for someone else's complaintWhere is my responseIt has been at least two weeks Sincerely, Kristen [redacted]
October 20, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL [redacted] We have completed our investigation of [redacted] complaint in the delay in service for his washer [redacted] complains that the wrong part was ordered to fix his washer so when the service technician came for the appointment he found that the part ordered was not needed for their repairIt is important to note that under the Master Protection Agreement one of the benefits is a service prequalifying step to trouble shoot and order parts that may be needed to repair the washerThe parts ordered are based on the service complaint and information provided by the customerBased on our records and the issue [redacted] was experiencing an Actuator was orderedWhen our service technician arrived he found that the Actuator was able to move and did not need replacing but that the gear case was neededThis is not a part we would have been able pinpoint over the phone We contacted the [redacted] after service was completed and [redacted] confirmed the washer was workingWe then started to discuss the laundry reimbursement and [redacted] stated she did not want anything from Sears and hung up the phoneWe will be happy to process laundry reimbursement for the days they were without the washer under the terms and conditions of the Master Protection agreement which offers laundry reimbursement of $for every seven days without the use of the washerIf the [redacted] would like to take advantage of this offer they need only contact me directly at [redacted] Since the washer has been repaired we have closed our case pending their response We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted]
September 7, Nita [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: #11669937–Eric [redacted] Dear Ms [redacted] : We have completed the investigation of Mr***s complaint regarding a recent transaction In the interest of member satisfaction, we have issued $worth of points to Mr***s accountWe apologize for any misunderstandingThat said, since we have granted Mr***s request, we have closed our file Again, we apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Tammie[redacted] @searshc.com