July 7, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding Sears Home Services First, we would like to apologize to Ms [redacted] for failing her expectations in regard to the repair of her washer We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms [redacted] Upon receiving Ms [redacted] complaint, we contacted [redacted] with [redacted] for assistance On July 7, 2016, Ms [redacted] spoke with Mr [redacted] Mr [redacted] explained that another repair company had repaired his washer Therefore, as a courtesy, we processed a refund totaling $ Two credit requests were submitted on July 7, 2016; one for $and a second for $ Ms [redacted] should see the refunds post to her [redacted] account ending in [redacted] in the next seven to ten days Ms [redacted] originally paid a total of $for the washer repair, but our records show that she was previously issued a $refund by one of our customer service groups on June 10, With that said, since an equitable resolution is being provided for Ms [redacted] we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist
[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL *** [redacted] [redacted] We have not fully completed our investigation of [redacted] complaint regarding service experience We apologize for the delay in responding to this complaintWe are currently waiting the completion of service for [redacted] washer scheduled for March In the interim [redacted] can contact the service unit directly at [redacted] We apologize a [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
December 22, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding his recent purchase We have spoken with Mr [redacted] in regard to this issueWe offered to replace his order honoring the previous sale price and add $worth of points to his Shop Your Way Rewards account as a conciliatory gesture, which he acceptedWe want to assure Mr [redacted] that we are investigating the cause of his issue as well in order to prevent further such occurrencesCurrently, Mr [redacted] item is in the process of being delivered, but he has my contact information if there are any further issuesAdditionally, the points have been added to his account In light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Tell us why here
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Mr [redacted] complaint regarding his riding tractor After reviewing the service history and discussing the issue with our service department we have authorized a replacement of the tractorMr [redacted] has been informed of this offer and has been provided with the necessary information and has $to select a new tractorHe understands that once he makes his selection we will process the replacement in my officeAt this time we are waiting for Mr [redacted] to make his selection and he has been provided with my direct contact informationSince it was our understanding that this resolution met with Mr [redacted] approval, we have closed our file We apologize to Mr [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
October 6, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding his dishwasher repair First, we would like to apologize to Mr [redacted] for failing his expectations in regard to the repair of his dishwasherWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr [redacted] Upon researching Mr [redacted] complaint, we found that he was scheduled for service on October 5, 2016; the appointment was moved up from October 19, However, the appointment was canceled on the day of service Mr [redacted] was contacted to see if he wished to reschedule and he advised that he had canceled the appointment because he had another service provider repair his dishwasher In Mr [redacted] complaint, he requested either the refund of the third-party repair cost or a refund of his protection agreement As a courtesy, we are willing to provide Mr [redacted] with the full refund of his Master Protection Agreement (MPA) with the understanding that the remaining coverage will be canceled If Mr [redacted] would like to accept the $refund, he can reply to [redacted] In the interim, since a fair resolution has been proposed, we ask that this matter be closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist
(The consumer indicated he/she ACCEPTED the response from the business.) refunds have been given in the exact amount there by satisfying my refund issuesHowever, Sears and its affiliates provide awful customer service and charge you for items they know are not available, then delay delivery! that is just awfulother online stores will tell you that the item is presently out of stockI will never shop at sears again! Thank you Revdex.com
July 12, Revdex.com Attn: [redacted] North Wabash Ave., Ste Chicago, IL Our File No: [redacted] Revdex.com Case #: [redacted] Via: [redacted] Dear Ms [redacted] This letter serves to provide you an update regarding Ms [redacted] concerns regarding the communication about her HVAC jobCustomer satisfaction is something that we take very seriously and would never compromise under any circumstancesWe apologize for any inconvenience Ms [redacted] may have experiencedFurthermore, we have completed the installation the HVAC unit During my correspondence with Ms [redacted] , she has advised me that the unit is making some kind of noiseI am corresponding with the Long Island office and the customer in regards to scheduling a service and additionally, complete the permitI will update you accordingly If you have any questions or concerns, please contact me at [redacted] or via email at [redacted] Sincerely, [redacted] SHIP/HI Regulatory Complaint Specialist cc: [redacted]
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear [redacted] We have completed our investigation of Mr [redacted] complaint regarding her Sears Appliance Warranty Our records show that we repaired Ms [redacted] washer on August 8, Our service technician found a loose wire to the motorPer her service warranty and as Ms [redacted] was informed when she signed up for the Appliance warranty she may cancel her warranty at any time but she would be responsible for the first service at the retail cost: “Your Sears Home Warranty program is for a term of one yearIt has a $50,limit per contract year and includes a $trade service fee per claimYour first service call today will be covered up to $maximum for repair or replacementOther than this first service call, your warranty coverage and program benefits under the plan begin days from todayPlease note that if you cancel before the expiration of the first year, you will be charged the regular retail price of the initial service call at the time you cancelThere are some common exclusions such as expendable items like filters, cosmetic parts, and damages due to causes beyond our control, such as hurricanes or earthquakes, or repairs resulting from abuse or accidental damage.” Although we do try to meet our customers request for service dates and times, there is always the possibility that we are unable to meet those needsWe apologize for any delay in the serviceSince we have repaired Ms [redacted] washer and addressed her request we have closed our case We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Initial Business Response / [redacted] (1000, 12, 2015/10/20) */ October 19, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation Ms [redacted] complaint regarding her dissatisfaction with Sears Carpet Cleaning First, we would like to apologize to Ms [redacted] for failing her expectations when she recently contracted with Sears Carpet CleaningUpon receiving Ms [redacted] complaint, we forwarded the matter to Customer Service Manager [redacted] for assistanceMs[redacted] subsequently contacted Ms[redacted] for a copy of the sales receipt to verify the purchase priceUnfortunately, Ms[redacted] has been unable to provide a copy, so Ms[redacted] is attempting to research the value of the rug using the manufacturer's informationOnce Ms[redacted] is able to verify the value of the rug, Ms[redacted] will be provided with a fair offer of compensationIn the interim, since Ms[redacted] is in active communication with Ms[redacted] and a resolution is pending, we ask that this matter be closed Again, we apologize to Ms[redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe that Sears representative, Ms[redacted] , is going to offer a fair and reasonable compensation amount for the replacement of my Needlepoint RugI have given Ms[redacted] all the relevant information necessary to determine a fair resolution to include the owner, Dr[redacted] owner of the antique mall contact informationThank you kindly for your willingness to assist in this matter V/r, [redacted]
Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Debra [redacted] # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding reinstalling the vent on her dryer On February 17, 2017, a Sears Home Services technician was dispatched to Ms [redacted] home to reinstall the venting onto her dryerOnce the vent was reattached the dryer was tested and was found to be operating with no concernsIf Ms [redacted] has any additional concerns, we invite her to call Ed, our Customer Advocate at [redacted] That said we ask that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com
August 25, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Mrs [redacted] : We have completed our investigation of MrT [redacted] complaint regarding his HVAC system We have reached an agreement with MrT [redacted] and as soon as we received the settlement agreement, we will execute the terms noted thereinSince MrT [redacted] indicated that he found this to be satisfactory, we have closed our file We apologize to MrT [redacted] and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist [redacted]
August 25, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding his grandparent’s A/C system According to our records, Mr [redacted] was provided with a settlement agreement for the $he mentionedThe last time he spoke with our representative, Belen, he indicated that his grandparents’ attorney was reviewing the documentAs you are aware, a complaint may not be kept open indefinitely due to the nature of our agreement with your organizationSince we have offered to fulfill the terms of the contract as noted above, and are waiting for input from the member before we can proceed, we have closed our file at this time We apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] @searshc.com
September 7, Nita [redacted] Revdex.com North Wabash Ave., Ste# [redacted] Chicago, IL Re: [redacted] – Maria [redacted] Dear Ms [redacted] , We have completed the investigation of M [redacted] ’s complaint regarding her online order experience and request for a replacement or refund It is unfortunate that we failed M [redacted] ’s expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedOur records show that the total for this order was $minus a $discountAfter reviewing the notes in the order we found that Sears Online issued a full refund back to the same form of payment used at the time of purchaseAccordingly, a refund of $was credited back to M [redacted] ’s Shop Your Way Reward account ending in on August 3, Additionally, we hope that in the future M [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted M [redacted] ’s concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
October 9, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] – Steven W [redacted] Dear [redacted] We have completed the investigation of MrW [redacted] complaint regarding his dissatisfaction with our customer service and failure to provide a repair for his vacuum cleaner It is unfortunate that we failed MrW [redacted] expectations when he recently requested a repair from SearsWe value his patronage and can understand his frustration with the events detailed in his complaintWe can assure MrW [redacted] that his concerns have been forwarded to management for review so that future problems of this nature can be averted As a result of this action, we revealed that a replacement credit has been issued ot MrW [redacted] Our CarRepair Services Support Supervisor has attempted to reach MrW [redacted] as recently as October 9, 2017, to inform him of the replacement credit and the process for receiving a replacement vacuum cleaner from Sears MrW [redacted] is welcome to contact Deborah H [redacted] within business days at [redacted] directly for this information At this time, we can only reiterate that we regret any inconvenience MrW [redacted] may have experienced We respectfully ask to have this matter closed, since we have noted MrW [redacted] comments and no further resolution was requested We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Nicki G [redacted] Regulatory Complaint Specialist [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your help Revdex.com, it is true I received a replacement from Sears, at this moment new washer seems to be working properly,Once again thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me The refund has now posted to my account.Thank you to the Sears representative for her help! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Travis [redacted]
Complaint: I am rejecting this response because: Sincerely, Tamyra [redacted]
July 7, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Ms [redacted] complaint regarding Sears Home Services First, we would like to apologize to Ms [redacted] for failing her expectations in regard to the repair of her washer We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms [redacted] Upon receiving Ms [redacted] complaint, we contacted [redacted] with [redacted] for assistance On July 7, 2016, Ms [redacted] spoke with Mr [redacted] Mr [redacted] explained that another repair company had repaired his washer Therefore, as a courtesy, we processed a refund totaling $ Two credit requests were submitted on July 7, 2016; one for $and a second for $ Ms [redacted] should see the refunds post to her [redacted] account ending in [redacted] in the next seven to ten days Ms [redacted] originally paid a total of $for the washer repair, but our records show that she was previously issued a $refund by one of our customer service groups on June 10, With that said, since an equitable resolution is being provided for Ms [redacted] we ask that this matter be closed Again, we apologize to Ms [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist
(The consumer indicated he/she ACCEPTED the response from the business.) The garage door opener is finally working
[redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL *** [redacted] [redacted] We have not fully completed our investigation of [redacted] complaint regarding service experience We apologize for the delay in responding to this complaintWe are currently waiting the completion of service for [redacted] washer scheduled for March In the interim [redacted] can contact the service unit directly at [redacted] We apologize a [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
December 22, [redacted] Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding his recent purchase We have spoken with Mr [redacted] in regard to this issueWe offered to replace his order honoring the previous sale price and add $worth of points to his Shop Your Way Rewards account as a conciliatory gesture, which he acceptedWe want to assure Mr [redacted] that we are investigating the cause of his issue as well in order to prevent further such occurrencesCurrently, Mr [redacted] item is in the process of being delivered, but he has my contact information if there are any further issuesAdditionally, the points have been added to his account In light of the aforementioned information, we respectfully ask that this matter be considered closed We apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Tell us why here
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation of Mr [redacted] complaint regarding his riding tractor After reviewing the service history and discussing the issue with our service department we have authorized a replacement of the tractorMr [redacted] has been informed of this offer and has been provided with the necessary information and has $to select a new tractorHe understands that once he makes his selection we will process the replacement in my officeAt this time we are waiting for Mr [redacted] to make his selection and he has been provided with my direct contact informationSince it was our understanding that this resolution met with Mr [redacted] approval, we have closed our file We apologize to Mr [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
October 6, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding his dishwasher repair First, we would like to apologize to Mr [redacted] for failing his expectations in regard to the repair of his dishwasherWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr [redacted] Upon researching Mr [redacted] complaint, we found that he was scheduled for service on October 5, 2016; the appointment was moved up from October 19, However, the appointment was canceled on the day of service Mr [redacted] was contacted to see if he wished to reschedule and he advised that he had canceled the appointment because he had another service provider repair his dishwasher In Mr [redacted] complaint, he requested either the refund of the third-party repair cost or a refund of his protection agreement As a courtesy, we are willing to provide Mr [redacted] with the full refund of his Master Protection Agreement (MPA) with the understanding that the remaining coverage will be canceled If Mr [redacted] would like to accept the $refund, he can reply to [redacted] In the interim, since a fair resolution has been proposed, we ask that this matter be closed Again, we apologize to Mr [redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist
(The consumer indicated he/she ACCEPTED the response from the business.) refunds have been given in the exact amount there by satisfying my refund issuesHowever, Sears and its affiliates provide awful customer service and charge you for items they know are not available, then delay delivery! that is just awfulother online stores will tell you that the item is presently out of stockI will never shop at sears again! Thank you Revdex.com
July 12, Revdex.com Attn: [redacted] North Wabash Ave., Ste Chicago, IL Our File No: [redacted] Revdex.com Case #: [redacted] Via: [redacted] Dear Ms [redacted] This letter serves to provide you an update regarding Ms [redacted] concerns regarding the communication about her HVAC jobCustomer satisfaction is something that we take very seriously and would never compromise under any circumstancesWe apologize for any inconvenience Ms [redacted] may have experiencedFurthermore, we have completed the installation the HVAC unit During my correspondence with Ms [redacted] , she has advised me that the unit is making some kind of noiseI am corresponding with the Long Island office and the customer in regards to scheduling a service and additionally, complete the permitI will update you accordingly If you have any questions or concerns, please contact me at [redacted] or via email at [redacted] Sincerely, [redacted] SHIP/HI Regulatory Complaint Specialist cc: [redacted]
[redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear [redacted] We have completed our investigation of Mr [redacted] complaint regarding her Sears Appliance Warranty Our records show that we repaired Ms [redacted] washer on August 8, Our service technician found a loose wire to the motorPer her service warranty and as Ms [redacted] was informed when she signed up for the Appliance warranty she may cancel her warranty at any time but she would be responsible for the first service at the retail cost: “Your Sears Home Warranty program is for a term of one yearIt has a $50,limit per contract year and includes a $trade service fee per claimYour first service call today will be covered up to $maximum for repair or replacementOther than this first service call, your warranty coverage and program benefits under the plan begin days from todayPlease note that if you cancel before the expiration of the first year, you will be charged the regular retail price of the initial service call at the time you cancelThere are some common exclusions such as expendable items like filters, cosmetic parts, and damages due to causes beyond our control, such as hurricanes or earthquakes, or repairs resulting from abuse or accidental damage.” Although we do try to meet our customers request for service dates and times, there is always the possibility that we are unable to meet those needsWe apologize for any delay in the serviceSince we have repaired Ms [redacted] washer and addressed her request we have closed our case We apologize to Ms [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
(The consumer indicated he/she ACCEPTED the response from the business.) Everything is O.K.knowFile NOIS Thank You Mr [redacted]
Initial Business Response / [redacted] (1000, 12, 2015/10/20) */ October 19, [redacted] Revdex.com North Wabash Ave., Ste# Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed our investigation Ms [redacted] complaint regarding her dissatisfaction with Sears Carpet Cleaning First, we would like to apologize to Ms [redacted] for failing her expectations when she recently contracted with Sears Carpet CleaningUpon receiving Ms [redacted] complaint, we forwarded the matter to Customer Service Manager [redacted] for assistanceMs[redacted] subsequently contacted Ms[redacted] for a copy of the sales receipt to verify the purchase priceUnfortunately, Ms[redacted] has been unable to provide a copy, so Ms[redacted] is attempting to research the value of the rug using the manufacturer's informationOnce Ms[redacted] is able to verify the value of the rug, Ms[redacted] will be provided with a fair offer of compensationIn the interim, since Ms[redacted] is in active communication with Ms[redacted] and a resolution is pending, we ask that this matter be closed Again, we apologize to Ms[redacted] and we appreciate the opportunity to address this matter Sincerely, [redacted] Regulatory Complaints Specialist Initial Consumer Rebuttal / [redacted] (2000, 14, 2015/10/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe that Sears representative, Ms[redacted] , is going to offer a fair and reasonable compensation amount for the replacement of my Needlepoint RugI have given Ms[redacted] all the relevant information necessary to determine a fair resolution to include the owner, Dr[redacted] owner of the antique mall contact informationThank you kindly for your willingness to assist in this matter V/r, [redacted]
Nita [redacted] Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Debra [redacted] # [redacted] Dear Ms [redacted] : We have completed the investigation of Ms [redacted] complaint regarding reinstalling the vent on her dryer On February 17, 2017, a Sears Home Services technician was dispatched to Ms [redacted] home to reinstall the venting onto her dryerOnce the vent was reattached the dryer was tested and was found to be operating with no concernsIf Ms [redacted] has any additional concerns, we invite her to call Ed, our Customer Advocate at [redacted] That said we ask that this complaint be closedWe apologize to Ms [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concernsSincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam[redacted] @searshc.com
August 25, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Mrs [redacted] : We have completed our investigation of MrT [redacted] complaint regarding his HVAC system We have reached an agreement with MrT [redacted] and as soon as we received the settlement agreement, we will execute the terms noted thereinSince MrT [redacted] indicated that he found this to be satisfactory, we have closed our file We apologize to MrT [redacted] and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist [redacted]
August 25, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] Dear Ms [redacted] We have completed the investigation of Mr [redacted] complaint regarding his grandparent’s A/C system According to our records, Mr [redacted] was provided with a settlement agreement for the $he mentionedThe last time he spoke with our representative, Belen, he indicated that his grandparents’ attorney was reviewing the documentAs you are aware, a complaint may not be kept open indefinitely due to the nature of our agreement with your organizationSince we have offered to fulfill the terms of the contract as noted above, and are waiting for input from the member before we can proceed, we have closed our file at this time We apologize to Mr [redacted] and appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted] @searshc.com
September 7, Nita [redacted] Revdex.com North Wabash Ave., Ste# [redacted] Chicago, IL Re: [redacted] – Maria [redacted] Dear Ms [redacted] , We have completed the investigation of M [redacted] ’s complaint regarding her online order experience and request for a replacement or refund It is unfortunate that we failed M [redacted] ’s expectations and we can understand her frustration with the series of events noted in her complaintWe can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedOur records show that the total for this order was $minus a $discountAfter reviewing the notes in the order we found that Sears Online issued a full refund back to the same form of payment used at the time of purchaseAccordingly, a refund of $was credited back to M [redacted] ’s Shop Your Way Reward account ending in on August 3, Additionally, we hope that in the future M [redacted] will allow us another opportunity to provide her with the type of customer service that we have built our reputation uponIn the interim, we have noted M [redacted] ’s concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Eligia [redacted] Regulatory Complaint Specialist Sears Holdings Corporation
October 9, [redacted] Revdex.com North Wabash Ave., Ste#Chicago, IL Re: [redacted] – Steven W [redacted] Dear [redacted] We have completed the investigation of MrW [redacted] complaint regarding his dissatisfaction with our customer service and failure to provide a repair for his vacuum cleaner It is unfortunate that we failed MrW [redacted] expectations when he recently requested a repair from SearsWe value his patronage and can understand his frustration with the events detailed in his complaintWe can assure MrW [redacted] that his concerns have been forwarded to management for review so that future problems of this nature can be averted As a result of this action, we revealed that a replacement credit has been issued ot MrW [redacted] Our CarRepair Services Support Supervisor has attempted to reach MrW [redacted] as recently as October 9, 2017, to inform him of the replacement credit and the process for receiving a replacement vacuum cleaner from Sears MrW [redacted] is welcome to contact Deborah H [redacted] within business days at [redacted] directly for this information At this time, we can only reiterate that we regret any inconvenience MrW [redacted] may have experienced We respectfully ask to have this matter closed, since we have noted MrW [redacted] comments and no further resolution was requested We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns Sincerely, Nicki G [redacted] Regulatory Complaint Specialist [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Thank you for your help Revdex.com, it is true I received a replacement from Sears, at this moment new washer seems to be working properly,Once again thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me The refund has now posted to my account.Thank you to the Sears representative for her help! Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Travis [redacted]