Nita [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: Ralph D [redacted] #[redacted] Dear Ms. [redacted]: We have completed the investigation of Mr. [redacted]’s complaint regarding a refrigerator purchased from Sears Sears Home Services has approved...
the replacement of Mr. [redacted]’s refrigerator. He has been provided with the information needed to replace his refrigerator. Since we have approved Mr. [redacted]’s refrigerator for replacement, we ask that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam.[redacted]@searshc.com
October 26, 2017
[redacted] Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: # [redacted] – Tim O[redacted]
Dear [redacted]
We have completed the investigation of Mr. O[redacted] complaint regarding his dissatisfaction with the multiple repairs on his...
refrigerator and his request for a refund.
It is unfortunate that we failed Mr. O[redacted] expectations when he recently scheduled a refrigerator repair. We value Mr. O[redacted] patronage, but can understand his frustration due to the series of events noted in his complaint. We would like to apologize for the inconvenience and disappointment that Mr. O[redacted] may have experienced. We want to assure Mr. O[redacted] that his complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.
Due to the multiple repair attempts, on September 20, 2017 Mr. O[redacted] was authorized for a warranty exchange and new refrigerator was ordered. Since the repair was not completed in a timely manner, Mr. O[redacted] stated that had already purchased a new refrigerator. For customer satisfaction, the order for the refrigerator exchange was cancelled. On October 5, 2017 the refrigerator was returned and we issued Mr. O[redacted] a full refund via a bank check. With that being said, since we have addressed the issue brought forth in Mr. O[redacted] complaint, we have closed our file.
We apologize to Mr. O[redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Matilda S[redacted] Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]
September 15, 2016
Revdex.com
Attn: [redacted] 330 North Wabash Ave., Ste. 2006
Chicago, IL 60611
Our File No: [redacted]
Revdex.com File No: [redacted]
Via: Revdex.com Website
Dear Ms. [redacted]
This letter serves to confirm that Sears Home Improvement Products, Inc....
(SHIP) has been in contact with Ms. [redacted] On August 26th, 2016, we visited Ms. [redacted] home and found water damage to her kitchen sink base cabinet. Our technician obtained a quote for the repair, which is for $650.00 and includes the replacement of the doors and drawers for her sink base cabinet. Please note that Ms. [redacted] is not covered under any warranty for these cabinets. I quoted the above amount to Ms. [redacted] on September 14th, 2016. She requested to have money discounted from estimate due to her alleged inconvenience regarding the missed repair appointment. I explained that we are unable to offer any concession, and apologized for the delays she experienced. Sears has an extensive service history of waiving repair costs for Ms. [redacted], as we have never charged her for a repair since she purchased the cabinets in December 2005.
If she chooses, Ms. [redacted] may contact me at her earliest convenience with payment and we will order the materials and schedule the completion of the repair. At this time Ms. [redacted] is only responsible for paying the $100.00 inspection fee, which she agreed to at the point of contact on July 28th, 2016. This must be paid before we will schedule and accept payment for the actual repairs.
At this time, we have concluded our investigation and we are closing our file. Thank you for your time, effort, and patience during the investigation process. If you have any questions or concerns, please contact me directly at [redacted] or via email at [redacted]
Sincerely,
[redacted] SHIP/HI Regulatory Complaint Specialist
cc: [redacted]
November 10, 2015[redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611[redacted]We have completed our investigation of [redacted] rebuttal.When we received [redacted] rebuttal we reached out to the store manager [redacted] The store manager spoke to [redacted] and since we were not able to address her issue in a timely manner the store offered to refund the purchase of the tractor. According to [redacted] the tractor is scheduled for pick up on Tuesday November 17, 2015. Once the tractor has been picked up and returned to the warehouse the full credit for the tractor will be processed back on to her credit card. [redacted] also offered [redacted]r a gift card in the amount of $100.00. If [redacted] is still in need of assistance she can contact [redacted] As it is our understanding that this resolution was acceptable to [redacted]r we have closed our case.We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,[redacted]
July 14, 2016
Revdex.com
Attn: [redacted] 330 North Wabash Ave., Ste. 2006
Chicago, IL 60611
Our File No: [redacted] Revdex.com File No: [redacted]
Via: [redacted]
Dear Ms[redacted]
Thank you for contacting Sears Home Improvement Products,...
Inc. (SHIP) regarding your inquiry concerning the above-reference file. We appreciate the opportunity to address the customer's concerns. SHIP is dedicated to its customers and to their overall satisfaction with any and all installations performed by either SHIP or a contracted affiliate. We are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable manner.
Pursuant to Ms. [redacted]'s complaint, on July 12, 2016 I spoke with Ms. [redacted] and explained that SHIP would be reimbursing her the service fee in question. On July 13, 2016 I confirmed that the credit card was issued a credit and Ms. [redacted] will be able to call her credit card company and confirm the credit.
At this time, we respectfully request that you close your file. On behalf of SHIP please know that we value Ms. [redacted] as a customer and apologize for any inconveniences she may have experienced. If you have any questions or concerns, please contact me directly at [redacted] or via email at [redacted].
Sincerely,
[redacted] SHIP/HI Regulatory Complaint Specialist
[redacted]
January 7, 2017 [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her recent order....
We are unsure as to why the coupon in question did not apply to Ms. [redacted] order. However, we appreciate her patronage and we have issued a credit for $10.00 to her account. This credit should reflect within 3-5 business days. In light of the aforementioned information, we have closed our file. We apologize to Ms. ** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,[redacted]Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Tell us why here...
(The consumer indicated he/she ACCEPTED the response from the business.)
They aren't truthful - but I did finally get my money back - They don't place your order but they lock the money off your card. Funny how that works. Your card is invalid to place an order but not invalid to debit your account ....odd ? But I got my money back and have learned a lesson - Sears is incompetent and shady
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Glenn [redacted]
October 20, 2016 Nita [redacted]Revdex.com330 North Wabash Ave., Ste. #[redacted]Chicago, IL 60611 Re: #1[redacted]25–Lachelle [redacted] Dear Ms. [redacted]: We have completed the investigation of Ms. [redacted] complaint regarding her screwdriver set....
We were not able to find a record of Ms. [redacted] screwdriver set purchase and it was not linked to her Shop Your Way Rewards account. However, we have added $20.00 worth of points to her Shop Your Way Rewards points. Since we have granted Ms. [redacted] request, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,Tammie [redacted]Regulatory Complaint Specialist Sears Holdings Corporation (512) [redacted]Tammie.[redacted]@searshc.com e...
Complaint: 1[redacted]
I am rejecting this response because:I still had to pay about 100.00 dollars to have a Sears repairmain come out to verify that the parts needed to be replaced.as I stated I offered to bring the parts to our local repair location so Sears could verify that the parts were defective. It was basically extortion because Sears refused to replace the parts without me paying to have a Sears repairmen come and and spend 3 minutes verifying that the parts were defective and needed to be replaced.I want to be refunded the Service Call Fee that I was forced to pay.
Sincerely,
[redacted]
[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. [redacted] complaint regarding Sears Home Services and repairs to his freezer. Mr. [redacted] was...
contacted by [redacted] manager of the Hometown Sears store in [redacted] and offered a new freezer or a refund. Mr. [redacted] returned the freezer to the store and received a full refund. We apologize to Mr. [redacted] for the inconvenience he encountered during the repair process. Since Mr. [redacted] has returned the freezer and has received a refund, we ask that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
November 11, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: David [redacted] - # [redacted] Dear Ms. [redacted]: We have completed the investigation of Mr. [redacted] rebuttal to our previous response. As we stated in our previous response, Mr. [redacted] will not be receiving an increase to his authorized amount. The $1,900.00 he is being provided with will allow him to select a comparable replacement from Sears. Furthermore, as we previously explained, the MPA give us sole discretion as to what is comparable and what dollar amount will be provided. We will not waiver on the authorization amount. We have reviewed the features of his refrigerator and the model we suggested and they are comparable. Again, we would like to remind Mr. [redacted] that he only has 90 days to use his authorization. Since we have reiterated our position on this matter, we have closed our file. Again, we appreciate the opportunity to address this matter. Sincerely, Melissa [redacted] Regulatory Complaints Specialist
Nita [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: Shari Elana [redacted] #11840771 Dear Ms. [redacted]: We have not completed the investigation of Ms. [redacted] complaint regarding Sears Auto Center. Elvis [redacted], Assistant Manager of the...
North Cicero Sears Auto Center provided the following response: We are unable to assist Ms. [redacted] without the opportunity to speak with her. That said I ask that Ms. [redacted] contact me at the Auto Center at 773-202-2400. Once I have been given the opportunity to speak with Ms. [redacted], we will provide a detailed response. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam.[redacted]@searshc.com
(The consumer indicated he/she ACCEPTED the response from the business.)
This is what I wanted and this is much apprecieted. We will still keep shopping there as my father has shopped there since 1967. Thank you.
October 31, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding Sears Home Services. First,...
we would like to apologize to Ms. [redacted] for failing her expectations in regard to her refrigerator repair. Additionally, we forwarded Ms. [redacted] complaint to the District Service Manager and Routing Manager for further review, as we do not take these matters lightly. While we understand that Ms. [redacted] is frustrated and feels that her refrigerator failed to soon, we are unable to provide her with a refund or a replacement. Per Sears’ Return Policy, Ms. [redacted] had 30 days to return the refrigerator for either a refund or an exchange. Now that over a year has passed since the refrigerator was purchased, neither a refund nor an exchange is an option. However, our records show that the repair to Ms. [redacted] refrigerator was completed on October 28, 2016, with the installation of a new compressor. With that said, as a conciliatory gesture, we have purchased a Master Protection Agreement (MPA) for Ms. [redacted] refrigerator that will be in effect until October 4, 2017. This way, Ms. [redacted] will have another year of covered repairs, since her manufacturer’s warranty expired on October 4, 2016. Additionally, under the terms of the MPA, certain benefits are available, including a replacement refrigerator, if certain criteria are met. In the interim, since we have completed the repair to Ms. [redacted] refrigerator, albeit later than expected, and documented her concerns with the repair process, we ask that this matter be closed. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
Tell us why here...June 5, 2017
Revdex.com
Attn: [redacted] 330 North Wabash Ave., Ste 2006
Chicago, IL 60611
Our File No: [redacted] Revdex.com Case #: [redacted] Via: Revdex.com Website
Dear Ms. [redacted]
Thank you for contacting Sears Home Improvement Products (SHIP)...
regarding your inquiry concerning the above-referenced file. We appreciate the opportunity to address the customer’s concern. SHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliate. We made repairs to Mr. [redacted] home on 05/18/17 and when I spoke to Mr. Ireland on 05/22/17, he said he is satisfied with the repairs.
At this time we respectfully request you close your file. On behalf of SHIP, please know we value Mr. Ireland as a customer and apologize for any inconveniences he may have experienced. If you have any questions or concerns, please contact me at [redacted] or via email at J[redacted]
Sincerely,
[redacted] SHIP/HI Regulatory Complaint Specialist
cc: [redacted] /Via: 1st Class US Postage
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Brad [redacted]
July 16, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #[redacted]
Chicago, IL 60611
Re: 94[redacted]4 - Brijen [redacted]
Dear Ms. [redacted],
We have completed the investigation of Mr. [redacted]'s complaint regarding the installation of his purchased garbage disposal.
It...
is unfortunate that we failed Mr. [redacted]'s expectations when did not meet the installation date that was provided at the time of purchase. We value Mr. [redacted]'s patronage and understand how the series of events noted in his complaint has caused her to lose faith in Sears. We regret that this incident occurred, but we can assure Mr. [redacted] that his concerns have been forwarded to management for review so future problems of this nature can be averted.
After reviewing Mr. [redacted]'s complaint, we contacted our installation department and were informed that due a systems error, the installation was not able to be completed until 18 June 2015 and we apologize for the system glitch. As far as the request for compensation, we are not able to honor Mr. [redacted]'s request, Sears does not compensate for lost time. Since the installation of Mr. [redacted]'s garbage disposal has been completed, we have closed our files.
We and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Ema [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
512-[redacted]
i[redacted]@searshc.com
June 23, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted]
Dear Ms. [redacted] We have completed the investigation of Mr. [redacted]...
complaint regarding a previous purchase. In the interest of resolving this matter, we have issued a credit for $8.00 to Mr. [redacted] account. This credit should reflect within 3-5 business days. In light of the aforementioned information, we respectfully ask that this matter be considered closed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Nita [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: Ralph D [redacted] #[redacted] Dear Ms. [redacted]: We have completed the investigation of Mr. [redacted]’s complaint regarding a refrigerator purchased from Sears Sears Home Services has approved...
the replacement of Mr. [redacted]’s refrigerator. He has been provided with the information needed to replace his refrigerator. Since we have approved Mr. [redacted]’s refrigerator for replacement, we ask that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam.[redacted]@searshc.com
October 26, 2017
[redacted] Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: # [redacted] – Tim O[redacted]
Dear [redacted]
We have completed the investigation of Mr. O[redacted] complaint regarding his dissatisfaction with the multiple repairs on his...
refrigerator and his request for a refund.
It is unfortunate that we failed Mr. O[redacted] expectations when he recently scheduled a refrigerator repair. We value Mr. O[redacted] patronage, but can understand his frustration due to the series of events noted in his complaint. We would like to apologize for the inconvenience and disappointment that Mr. O[redacted] may have experienced. We want to assure Mr. O[redacted] that his complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.
Due to the multiple repair attempts, on September 20, 2017 Mr. O[redacted] was authorized for a warranty exchange and new refrigerator was ordered. Since the repair was not completed in a timely manner, Mr. O[redacted] stated that had already purchased a new refrigerator. For customer satisfaction, the order for the refrigerator exchange was cancelled. On October 5, 2017 the refrigerator was returned and we issued Mr. O[redacted] a full refund via a bank check. With that being said, since we have addressed the issue brought forth in Mr. O[redacted] complaint, we have closed our file.
We apologize to Mr. O[redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Matilda S[redacted] Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]
September 15, 2016
Revdex.com
Attn: [redacted] 330 North Wabash Ave., Ste. 2006
Chicago, IL 60611
Our File No: [redacted]
Revdex.com File No: [redacted]
Via: Revdex.com Website
Dear Ms. [redacted]
This letter serves to confirm that Sears Home Improvement Products, Inc....
(SHIP) has been in contact with Ms. [redacted] On August 26th, 2016, we visited Ms. [redacted] home and found water damage to her kitchen sink base cabinet. Our technician obtained a quote for the repair, which is for $650.00 and includes the replacement of the doors and drawers for her sink base cabinet. Please note that Ms. [redacted] is not covered under any warranty for these cabinets. I quoted the above amount to Ms. [redacted] on September 14th, 2016. She requested to have money discounted from estimate due to her alleged inconvenience regarding the missed repair appointment. I explained that we are unable to offer any concession, and apologized for the delays she experienced. Sears has an extensive service history of waiving repair costs for Ms. [redacted], as we have never charged her for a repair since she purchased the cabinets in December 2005.
If she chooses, Ms. [redacted] may contact me at her earliest convenience with payment and we will order the materials and schedule the completion of the repair. At this time Ms. [redacted] is only responsible for paying the $100.00 inspection fee, which she agreed to at the point of contact on July 28th, 2016. This must be paid before we will schedule and accept payment for the actual repairs.
At this time, we have concluded our investigation and we are closing our file. Thank you for your time, effort, and patience during the investigation process. If you have any questions or concerns, please contact me directly at [redacted] or via email at [redacted]
Sincerely,
[redacted] SHIP/HI Regulatory Complaint Specialist
cc: [redacted]
November 10, 2015[redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611[redacted]We have completed our investigation of [redacted] rebuttal.When we received [redacted] rebuttal we reached out to the store manager [redacted] The store manager spoke to [redacted] and since we were not able to address her issue in a timely manner the store offered to refund the purchase of the tractor. According to [redacted] the tractor is scheduled for pick up on Tuesday November 17, 2015. Once the tractor has been picked up and returned to the warehouse the full credit for the tractor will be processed back on to her credit card. [redacted] also offered [redacted]r a gift card in the amount of $100.00. If [redacted] is still in need of assistance she can contact [redacted] As it is our understanding that this resolution was acceptable to [redacted]r we have closed our case.We apologize to [redacted] on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely,[redacted]
July 14, 2016
Revdex.com
Attn: [redacted] 330 North Wabash Ave., Ste. 2006
Chicago, IL 60611
Our File No: [redacted] Revdex.com File No: [redacted]
Via: [redacted]
Dear Ms[redacted]
Thank you for contacting Sears Home Improvement Products,...
Inc. (SHIP) regarding your inquiry concerning the above-reference file. We appreciate the opportunity to address the customer's concerns. SHIP is dedicated to its customers and to their overall satisfaction with any and all installations performed by either SHIP or a contracted affiliate. We are always willing to go the extra mile in order to provide our customers with satisfaction and we strive to respond accordingly to all requests in a fair and reasonable manner.
Pursuant to Ms. [redacted]'s complaint, on July 12, 2016 I spoke with Ms. [redacted] and explained that SHIP would be reimbursing her the service fee in question. On July 13, 2016 I confirmed that the credit card was issued a credit and Ms. [redacted] will be able to call her credit card company and confirm the credit.
At this time, we respectfully request that you close your file. On behalf of SHIP please know that we value Ms. [redacted] as a customer and apologize for any inconveniences she may have experienced. If you have any questions or concerns, please contact me directly at [redacted] or via email at [redacted].
Sincerely,
[redacted] SHIP/HI Regulatory Complaint Specialist
[redacted]
January 7, 2017 [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her recent order....
We are unsure as to why the coupon in question did not apply to Ms. [redacted] order. However, we appreciate her patronage and we have issued a credit for $10.00 to her account. This credit should reflect within 3-5 business days. In light of the aforementioned information, we have closed our file. We apologize to Ms. ** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,[redacted]Regulatory Complaint Specialist Sears Holdings Corporation [redacted] Tell us why here...
(The consumer indicated he/she ACCEPTED the response from the business.)
They aren't truthful - but I did finally get my money back - They don't place your order but they lock the money off your card. Funny how that works. Your card is invalid to place an order but not invalid to debit your account ....odd ? But I got my money back and have learned a lesson - Sears is incompetent and shady
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Glenn [redacted]
October 20, 2016 Nita [redacted]Revdex.com330 North Wabash Ave., Ste. #[redacted]Chicago, IL 60611 Re: #1[redacted]25–Lachelle [redacted] Dear Ms. [redacted]: We have completed the investigation of Ms. [redacted] complaint regarding her screwdriver set....
We were not able to find a record of Ms. [redacted] screwdriver set purchase and it was not linked to her Shop Your Way Rewards account. However, we have added $20.00 worth of points to her Shop Your Way Rewards points. Since we have granted Ms. [redacted] request, we have closed our file. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,Tammie [redacted]Regulatory Complaint Specialist Sears Holdings Corporation (512) [redacted]Tammie.[redacted]@searshc.com e...
Complaint: 1[redacted]
I am rejecting this response because:I still had to pay about 100.00 dollars to have a Sears repairmain come out to verify that the parts needed to be replaced.as I stated I offered to bring the parts to our local repair location so Sears could verify that the parts were defective. It was basically extortion because Sears refused to replace the parts without me paying to have a Sears repairmen come and and spend 3 minutes verifying that the parts were defective and needed to be replaced.I want to be refunded the Service Call Fee that I was forced to pay.
Sincerely,
[redacted]
[redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. [redacted] complaint regarding Sears Home Services and repairs to his freezer. Mr. [redacted] was...
contacted by [redacted] manager of the Hometown Sears store in [redacted] and offered a new freezer or a refund. Mr. [redacted] returned the freezer to the store and received a full refund. We apologize to Mr. [redacted] for the inconvenience he encountered during the repair process. Since Mr. [redacted] has returned the freezer and has received a refund, we ask that this complaint be closed. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Claims Specialist Sears Holdings Corporation [redacted]
Complaint: 12078519
I am rejecting this response because:
Sincerely,
Tamyra [redacted]
November 11, 2016 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: David [redacted] - # [redacted] Dear Ms. [redacted]: We have completed the investigation of Mr. [redacted] rebuttal to our previous response. As we stated in our previous response, Mr. [redacted] will not be receiving an increase to his authorized amount. The $1,900.00 he is being provided with will allow him to select a comparable replacement from Sears. Furthermore, as we previously explained, the MPA give us sole discretion as to what is comparable and what dollar amount will be provided. We will not waiver on the authorization amount. We have reviewed the features of his refrigerator and the model we suggested and they are comparable. Again, we would like to remind Mr. [redacted] that he only has 90 days to use his authorization. Since we have reiterated our position on this matter, we have closed our file. Again, we appreciate the opportunity to address this matter. Sincerely, Melissa [redacted] Regulatory Complaints Specialist
Nita [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: Shari Elana [redacted] #11840771 Dear Ms. [redacted]: We have not completed the investigation of Ms. [redacted] complaint regarding Sears Auto Center. Elvis [redacted], Assistant Manager of the...
North Cicero Sears Auto Center provided the following response: We are unable to assist Ms. [redacted] without the opportunity to speak with her. That said I ask that Ms. [redacted] contact me at the Auto Center at 773-202-2400. Once I have been given the opportunity to speak with Ms. [redacted], we will provide a detailed response. We apologize to Ms. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Adam [redacted] Regulatory Claims Specialist Sears Holdings Corporation Adam.[redacted]@searshc.com
(The consumer indicated he/she ACCEPTED the response from the business.)
This is what I wanted and this is much apprecieted. We will still keep shopping there as my father has shopped there since 1967. Thank you.
October 31, 2016 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding Sears Home Services. First,...
we would like to apologize to Ms. [redacted] for failing her expectations in regard to her refrigerator repair. Additionally, we forwarded Ms. [redacted] complaint to the District Service Manager and Routing Manager for further review, as we do not take these matters lightly. While we understand that Ms. [redacted] is frustrated and feels that her refrigerator failed to soon, we are unable to provide her with a refund or a replacement. Per Sears’ Return Policy, Ms. [redacted] had 30 days to return the refrigerator for either a refund or an exchange. Now that over a year has passed since the refrigerator was purchased, neither a refund nor an exchange is an option. However, our records show that the repair to Ms. [redacted] refrigerator was completed on October 28, 2016, with the installation of a new compressor. With that said, as a conciliatory gesture, we have purchased a Master Protection Agreement (MPA) for Ms. [redacted] refrigerator that will be in effect until October 4, 2017. This way, Ms. [redacted] will have another year of covered repairs, since her manufacturer’s warranty expired on October 4, 2016. Additionally, under the terms of the MPA, certain benefits are available, including a replacement refrigerator, if certain criteria are met. In the interim, since we have completed the repair to Ms. [redacted] refrigerator, albeit later than expected, and documented her concerns with the repair process, we ask that this matter be closed. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
Tell us why here...June 5, 2017
Revdex.com
Attn: [redacted] 330 North Wabash Ave., Ste 2006
Chicago, IL 60611
Our File No: [redacted] Revdex.com Case #: [redacted] Via: Revdex.com Website
Dear Ms. [redacted]
Thank you for contacting Sears Home Improvement Products (SHIP)...
regarding your inquiry concerning the above-referenced file. We appreciate the opportunity to address the customer’s concern. SHIP is dedicated to its customers and to their overall satisfaction with any and all work performed by either SHIP or a contracted affiliate. We made repairs to Mr. [redacted] home on 05/18/17 and when I spoke to Mr. Ireland on 05/22/17, he said he is satisfied with the repairs.
At this time we respectfully request you close your file. On behalf of SHIP, please know we value Mr. Ireland as a customer and apologize for any inconveniences he may have experienced. If you have any questions or concerns, please contact me at [redacted] or via email at J[redacted]
Sincerely,
[redacted] SHIP/HI Regulatory Complaint Specialist
cc: [redacted] /Via: 1st Class US Postage
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Brad [redacted]
July 16, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #[redacted]
Chicago, IL 60611
Re: 94[redacted]4 - Brijen [redacted]
Dear Ms. [redacted],
We have completed the investigation of Mr. [redacted]'s complaint regarding the installation of his purchased garbage disposal.
It...
is unfortunate that we failed Mr. [redacted]'s expectations when did not meet the installation date that was provided at the time of purchase. We value Mr. [redacted]'s patronage and understand how the series of events noted in his complaint has caused her to lose faith in Sears. We regret that this incident occurred, but we can assure Mr. [redacted] that his concerns have been forwarded to management for review so future problems of this nature can be averted.
After reviewing Mr. [redacted]'s complaint, we contacted our installation department and were informed that due a systems error, the installation was not able to be completed until 18 June 2015 and we apologize for the system glitch. As far as the request for compensation, we are not able to honor Mr. [redacted]'s request, Sears does not compensate for lost time. Since the installation of Mr. [redacted]'s garbage disposal has been completed, we have closed our files.
We and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Ema [redacted]
Regulatory Complaint Specialist
Sears Holdings Corporation
512-[redacted]
i[redacted]@searshc.com
June 23, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted]
Dear Ms. [redacted] We have completed the investigation of Mr. [redacted]...
complaint regarding a previous purchase. In the interest of resolving this matter, we have issued a credit for $8.00 to Mr. [redacted] account. This credit should reflect within 3-5 business days. In light of the aforementioned information, we respectfully ask that this matter be considered closed. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]