September 29, 2016
[redacted] Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted]
Dear Ms. [redacted]
We have been unable to complete the investigation of Mr. [redacted] complaint regarding his dissatisfaction that he was provided...
a repair estimate for his lawn mower since it is within the manufacturer’s warranty.
According to our records, Mr. [redacted] purchased the lawn mower on June 19, 2016 and the manufacturer’s warranty will expire on June 19, 2018. On August 8, 2016 Mr. [redacted] dropped off the lawn mower for repair and noted that it stalled and would not start. Our technician assessed the lawn mower and found that the drive control cable was loose. On August 9, 2016 our technician adjusted the cable and the lawn mower was operational. On August 20, 2016 Mr. [redacted] returned with the lawn mower and noted that the mower starts and shuts right off. On August 30, 2016 our technician reassessed the lawn mower and found that there was water in the carburetor and that the gas tank would need to be cleaned. This is considered customer neglect and is not covered by the manufacturer’s warranty. Therefore, Mr. [redacted] was provided a repair estimate, which he declined and the lawn mower was returned unrepaired.
Mr. [redacted] mentioned in his complaint that he made attempts to speak with someone about the repair estimate. We reached out to [redacted], Team Lead for Carry-in Repair Services, and he made attempts to contact Mr. [redacted] via email and left voicemails with his contact information. Since Mr. [redacted] has not responded, we are unable to resolve his issue until we have the opportunity to discuss the matter with him. He may contact [redacted] at ([redacted] In the interim, we will consider this matter closed, pending his response.
Again, we apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted] Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]
Revdex.com:
I have reviewed the response made by the business in [redacted] to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:The check has been received. Thank you for helping to resolve this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Stacy [redacted]
September 21, 2017 [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: Susan M. G[redacted] - # [redacted] Dear [redacted] We have been unable to complete the investigation of Ms. G[redacted] complaint regarding Sears...
Garage Solutions. First, we would like to apologize to Ms. G[redacted] for failing her expectations in regard to a garage door repair she scheduled for her tenant. Since receiving the complaint over three weeks ago, the local Garage Solutions office has tried to schedule an appointment to install the logic board, but the tenant has not been available. We ask that Ms. G[redacted] confirm what date would be convenient, so that the repair can be completed. In the interim, we ask that this matter be closed. Again, we apologize to Ms. G[redacted] and we appreciate the opportunity to address this matter. Sincerely, Melissa L[redacted] Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Elizabeth [redacted]
Complaint: [redacted]
I am rejecting this response because: The technician did come and replace the valve but we are dealing with overflow. The technician is aware and another part has been ordered again. Currently, we still have an overflow issue and the problem has not be completely resolve.
Sincerely,
[redacted]
December 19, 2017Nita [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611Re: [redacted] – Ayisha [redacted]Dear Ms. [redacted]:We have completed the investigation of Ms. [redacted]’s rebuttal to the response we previously sent.After reviewing Ms. [redacted]’s response, our decision remains the same. Sears issued credit accordingly back to the original form of payment and the credit was not rejected by the financial institution Ms. [redacted] used when she originally paid for her order. No bank check will be processed since credit was issued accordingly. At this time, we respectfully request this case remain closed.We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely, Ema [redacted]Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: 512.248.7884F: 512.248.7905imx integrated member experience
November 2, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: Trisha T[redacted] - # [redacted] Dear [redacted] We have completed our investigation of Ms. T[redacted] complaint regarding a canceled duct cleaning appointment....
It is regrettable that we failed Ms. T[redacted] expectations when she recently contacted Sears Duct Cleaning for service. We value Ms. T[redacted] patronage and we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize to Ms. T[redacted] for any inconvenience we may have caused. Upon receiving Ms. T[redacted] complaint, we contacted the local office for assistance. Jarron T[redacted] with Quality Control responded that he spoke with Ms. T[redacted] Although Ms. T[redacted] was scheduled for service, she advised Mr. T[redacted] that she was canceling her appointment. For customer satisfaction, Mr. T[redacted] offered Ms. T[redacted] 20% off of a future service, but she declined. With that said, since we have documented Ms. T[redacted]’ concerns with Sears Duct Cleaning and we have confirmed that she is not interested in service at this time, we have closed our file. Again, we apologize to Ms. T[redacted] and we appreciate the opportunity to address this matter. Sincerely, Melissa L[redacted] Regulatory Complaints Specialist
May 25, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her...
canceled lease. The administrator of this lease, [redacted] (WNLI) has issued a check for the mount of the initial payment or $98.03 and Md[redacted] should receive it within 10-12 business days. We apologize to Ms[redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
April 1, 2017 [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611 Re: [redacted] [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. [redacted] complaint regarding the cancelation of his order when it was...
discovered the product was no longer available and his request to have other, similar merchandise priced the same. We apologize for the delay in responding to Mr. [redacted] concerns. Our records indicate that we did handle his issue around the same time he filed but our response was never put into the case. Per the terms of use posted on our site, we are not responsible for any errors in product availability, description, or price. If we discover an item is no longer available, then we cancel the sale and issue a full refund. It is then the consumer’s choice whether they want to try to place another order with whatever we still have available. In Mr. [redacted] case, there were a lot of trees that were discounted in price to clear them out after the holiday season. Once they were sold out though, there were no other trees in that price point that were available. As a courtesy only since we did not have any obligation to provide Mr. [redacted] with a comparable item for the same price, he was offered a $50.00 e-gift card. Our records reflect that he accepted the gift card as an expression of our apologies for failing his expectations and he used this gift card February 16, 2017. At this time, since we have explained that we did not have the merchandise to fulfill the order so it was canceled and refunded in full, we have closed our file. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,[redacted]Team Manager, Regulatory ComplaintsDirect Line[redacted]Email: [redacted]
March 24, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed our investigation of Ms. [redacted] complaint regarding her refrigerator. It is...
regrettable that we failed Ms. [redacted] expectations in regard to the refrigerator she purchased in July of 2016 from her local dealer store. We value Ms. [redacted] patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrations. Additionally, we would like to assure Ms. [redacted] that we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Ms. [redacted]. Upon researching Ms. [redacted] concerns, we found notes in her last service order indicating that the store of purchase was replacing her refrigerator. We subsequently spoke with Store Manager [redacted] on March 24, 2017, and he confirmed that a new refrigerator has already been delivered to Ms. [redacted]. With that said, since Ms. [redacted] has been provided with the replacement refrigerator she requested, we ask that this matter be closed. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
August 28, 2017[redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611Re: [redacted] [redacted]Dear Ms. [redacted]We have completed the investigation of Ms. K[redacted] complaint regard[redacted] the mattress set that she purchased on July 11, 2017.We would like to clarify...
that there are two ways we can process a mattress exchange for our customers. The first type would be a “comfort” exchange and this is only available within a limited amount of time of purchase; in most cases 60 days though some manufacturers offer an extended period for foam style mattresses. After the time for a comfort exchange has passed, the only way to receive one is to qualify for a replacement under the terms of the manufacturer’s warranty. For the latter, the only way to submit a claim is to comply with the claims process. This involves tak[redacted] specific pictures that are required to support the claim. We feel it is much easier for the consumer to submit pictures, particularly since most have the ability to do this now with their phone, than to require them to haul a mattress all the way to the nearest location to have someone assess it there.In Ms. K[redacted] case, our records show that as a onetime courtesy, the store processed a pick-up with no fees for Ms. K[redacted] since she was hav[redacted] medical issues. Our records also show that he pick up was processed and completed on August 26, 2017. Since we were able to provide Ms. K[redacted] her desired resolution, we have closed our files. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely, Ema C[redacted]Regulatory Specialist, Regulatory ComplaintsSears Hold[redacted]s Corporation O: [redacted]F: [redacted] imx integrated member experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Cindy H[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Gary [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Tim [redacted] how was I supplied any information about the warranty when I was on the phone with your agent selling it to me on the phone and telling me what all was included? So you have your agent lie to sell you product because how did I have information of what was being sold to me when I called about Ac repair you know on the PHONE.
September 22, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: #[redacted] James C[redacted] Dear [redacted] ...
We have completed the investigation of Mr. C[redacted] complaint regarding his tractor. Since the repair in question was performed in 2014, we would not have any records to conclusively show whether the engine that was replaced was new or refurbished. However, the Repair Protection Agreement (RPA) that Mr. C[redacted] had at the time, but he let lapse in 2016, noted: “replacement parts may be new or refurbished to meet the manufacturer’s specifications of the original product manufacturer’s warranty.” The last repair request we received from Mr. C[redacted] was in August of 2015, which was 2 year ago. We want to note that camshafts usually failure due to a lack of oil. It appears that buildup on the pistons can also be caused by this same issue. If the maintenance instructions in the owner’s manual are followed, this should not be an issue. Regardless, Mr. C[redacted] full manufacturer’s warranty expired on May 20, 2015 and he let his RPA coverage lapse on May 20, 2016; therefore, any repair or replacements costs would now be his responsibility and we have closed our file. Again, we apologize to Mr. C[redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Tammie S[redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I filed my complaint with the Revdex.com after several attempts to resolve the matter with Sears had failed. Shortly after I filed my complaint with Revdex.com, Sears contacted and gave me the requested refund.Thank you for your assistance.
Sincerely,
[redacted]
March 29, 2017 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: Mandy M. [redacted] - # [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted]’s complaint regarding her lawn mower. Our records...
show that Ms. [redacted] purchased her lawn mower on July 2, 2016, from her local Sears Parts and Service center. In accordance with Sears’ Return Policy, Ms. [redacted] had 30 days to return the lawn mower for a refund. Now that over nine months has passed since the purchase was made, a refund is no longer an option. However, a courtesy exchange was offered by Tracey [redacted] with Sears Carry-In Repair,that Ms. [redacted] declined. At this time, Ms. [redacted] has two choices; she can continue with the repair of her lawn mower, as the unit is under warranty until July 2, 2018, or she can contact Tracey [redacted] at (888) 239-5570, option 1 between 9:00 am and 6:00 pm EST in the next two weeks to accept the exchange. In the interim, since we are unable to grant Ms. [redacted]’s request for a refund, we have closed our file. We appreciate the opportunity to address this matter. Sincerely, Melissa [redacted] Regulatory Complaints Specialist
September 13, 2017[redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611Re: [redacted]Dear Ms. [redacted]We have completed the investigation of Ms. A[redacted] complaint regarding non receipt of credit on her canceled order.After reviewing Ms....
A[redacted] complaint and our records, we contacted our credit department to have an audit conducted on the order in question. Once completed our records show that on July 08, 2017 a check in the amount of $344.09 was mailed out via [redacted]. In addition, a second check for $20.51 was also mailed out via [redacted]. Since we were able to confirm that Ms. A[redacted] was credited accordingly, we have closed our files.We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted]Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: [redacted]F: [redacted] imx integrated member experience
June 27, 2016
[redacted]
Our File No: [redacted]
Via: 1st Class US Postage
Dear Mr. [redacted]
This letter serves to confirm that we have completed our investigation in regards to the above-referenced file. I tried to reach you via phone...
on 06/23/16, 06/24/16 and again on 06/27/16. I apologize for any confusion regarding the credit card application. The credit card has been closed with a zero balance.
Thank you for your time, effort and patience during the investigation process. If you have any further questions or concerns, please contact me at [redacted] or via email at [redacted]
Sincerely,
[redacted] SHIP/HI Regulatory Complaint Specialist
cc: Revdex.com
September 29, 2016
[redacted] Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: [redacted]
Dear Ms. [redacted]
We have been unable to complete the investigation of Mr. [redacted] complaint regarding his dissatisfaction that he was provided...
a repair estimate for his lawn mower since it is within the manufacturer’s warranty.
According to our records, Mr. [redacted] purchased the lawn mower on June 19, 2016 and the manufacturer’s warranty will expire on June 19, 2018. On August 8, 2016 Mr. [redacted] dropped off the lawn mower for repair and noted that it stalled and would not start. Our technician assessed the lawn mower and found that the drive control cable was loose. On August 9, 2016 our technician adjusted the cable and the lawn mower was operational. On August 20, 2016 Mr. [redacted] returned with the lawn mower and noted that the mower starts and shuts right off. On August 30, 2016 our technician reassessed the lawn mower and found that there was water in the carburetor and that the gas tank would need to be cleaned. This is considered customer neglect and is not covered by the manufacturer’s warranty. Therefore, Mr. [redacted] was provided a repair estimate, which he declined and the lawn mower was returned unrepaired.
Mr. [redacted] mentioned in his complaint that he made attempts to speak with someone about the repair estimate. We reached out to [redacted], Team Lead for Carry-in Repair Services, and he made attempts to contact Mr. [redacted] via email and left voicemails with his contact information. Since Mr. [redacted] has not responded, we are unable to resolve his issue until we have the opportunity to discuss the matter with him. He may contact [redacted] at ([redacted] In the interim, we will consider this matter closed, pending his response.
Again, we apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
[redacted] Regulatory Complaint Specialist
Sears Holdings Corporation
[redacted]
Revdex.com:
I have reviewed the response made by the business in [redacted] to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:The check has been received. Thank you for helping to resolve this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Stacy [redacted]
September 21, 2017 [redacted] Revdex.com 330 North Wabash Ave, Ste. #2006 Chicago, IL 60611 Re: Susan M. G[redacted] - # [redacted] Dear [redacted] We have been unable to complete the investigation of Ms. G[redacted] complaint regarding Sears...
Garage Solutions. First, we would like to apologize to Ms. G[redacted] for failing her expectations in regard to a garage door repair she scheduled for her tenant. Since receiving the complaint over three weeks ago, the local Garage Solutions office has tried to schedule an appointment to install the logic board, but the tenant has not been available. We ask that Ms. G[redacted] confirm what date would be convenient, so that the repair can be completed. In the interim, we ask that this matter be closed. Again, we apologize to Ms. G[redacted] and we appreciate the opportunity to address this matter. Sincerely, Melissa L[redacted] Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Elizabeth [redacted]
Complaint: [redacted]
I am rejecting this response because: The technician did come and replace the valve but we are dealing with overflow. The technician is aware and another part has been ordered again. Currently, we still have an overflow issue and the problem has not be completely resolve.
Sincerely,
[redacted]
December 19, 2017Nita [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611Re: [redacted] – Ayisha [redacted]Dear Ms. [redacted]:We have completed the investigation of Ms. [redacted]’s rebuttal to the response we previously sent.After reviewing Ms. [redacted]’s response, our decision remains the same. Sears issued credit accordingly back to the original form of payment and the credit was not rejected by the financial institution Ms. [redacted] used when she originally paid for her order. No bank check will be processed since credit was issued accordingly. At this time, we respectfully request this case remain closed.We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely, Ema [redacted]Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: 512.248.7884F: 512.248.7905imx integrated member experience
November 2, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: Trisha T[redacted] - # [redacted] Dear [redacted] We have completed our investigation of Ms. T[redacted] complaint regarding a canceled duct cleaning appointment....
It is regrettable that we failed Ms. T[redacted] expectations when she recently contacted Sears Duct Cleaning for service. We value Ms. T[redacted] patronage and we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize to Ms. T[redacted] for any inconvenience we may have caused. Upon receiving Ms. T[redacted] complaint, we contacted the local office for assistance. Jarron T[redacted] with Quality Control responded that he spoke with Ms. T[redacted] Although Ms. T[redacted] was scheduled for service, she advised Mr. T[redacted] that she was canceling her appointment. For customer satisfaction, Mr. T[redacted] offered Ms. T[redacted] 20% off of a future service, but she declined. With that said, since we have documented Ms. T[redacted]’ concerns with Sears Duct Cleaning and we have confirmed that she is not interested in service at this time, we have closed our file. Again, we apologize to Ms. T[redacted] and we appreciate the opportunity to address this matter. Sincerely, Melissa L[redacted] Regulatory Complaints Specialist
May 25, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted] complaint regarding her...
canceled lease. The administrator of this lease, [redacted] (WNLI) has issued a check for the mount of the initial payment or $98.03 and Md[redacted] should receive it within 10-12 business days. We apologize to Ms[redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, [redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
April 1, 2017 [redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611 Re: [redacted] [redacted] Dear Ms. [redacted] We have completed the investigation of Mr. [redacted] complaint regarding the cancelation of his order when it was...
discovered the product was no longer available and his request to have other, similar merchandise priced the same. We apologize for the delay in responding to Mr. [redacted] concerns. Our records indicate that we did handle his issue around the same time he filed but our response was never put into the case. Per the terms of use posted on our site, we are not responsible for any errors in product availability, description, or price. If we discover an item is no longer available, then we cancel the sale and issue a full refund. It is then the consumer’s choice whether they want to try to place another order with whatever we still have available. In Mr. [redacted] case, there were a lot of trees that were discounted in price to clear them out after the holiday season. Once they were sold out though, there were no other trees in that price point that were available. As a courtesy only since we did not have any obligation to provide Mr. [redacted] with a comparable item for the same price, he was offered a $50.00 e-gift card. Our records reflect that he accepted the gift card as an expression of our apologies for failing his expectations and he used this gift card February 16, 2017. At this time, since we have explained that we did not have the merchandise to fulfill the order so it was canceled and refunded in full, we have closed our file. We apologize to Mr. [redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,[redacted]Team Manager, Regulatory ComplaintsDirect Line[redacted]Email: [redacted]
March 24, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: [redacted] Dear Ms. [redacted] We have completed our investigation of Ms. [redacted] complaint regarding her refrigerator. It is...
regrettable that we failed Ms. [redacted] expectations in regard to the refrigerator she purchased in July of 2016 from her local dealer store. We value Ms. [redacted] patronage, but we can understand how the series of events noted within her complaint may have exacerbated her frustrations. Additionally, we would like to assure Ms. [redacted] that we appreciate her valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Ms. [redacted]. Upon researching Ms. [redacted] concerns, we found notes in her last service order indicating that the store of purchase was replacing her refrigerator. We subsequently spoke with Store Manager [redacted] on March 24, 2017, and he confirmed that a new refrigerator has already been delivered to Ms. [redacted]. With that said, since Ms. [redacted] has been provided with the replacement refrigerator she requested, we ask that this matter be closed. Again, we apologize to Ms. [redacted] and we appreciate the opportunity to address this matter. Sincerely, [redacted] Regulatory Complaints Specialist
August 28, 2017[redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611Re: [redacted] [redacted]Dear Ms. [redacted]We have completed the investigation of Ms. K[redacted] complaint regard[redacted] the mattress set that she purchased on July 11, 2017.We would like to clarify...
that there are two ways we can process a mattress exchange for our customers. The first type would be a “comfort” exchange and this is only available within a limited amount of time of purchase; in most cases 60 days though some manufacturers offer an extended period for foam style mattresses. After the time for a comfort exchange has passed, the only way to receive one is to qualify for a replacement under the terms of the manufacturer’s warranty. For the latter, the only way to submit a claim is to comply with the claims process. This involves tak[redacted] specific pictures that are required to support the claim. We feel it is much easier for the consumer to submit pictures, particularly since most have the ability to do this now with their phone, than to require them to haul a mattress all the way to the nearest location to have someone assess it there.In Ms. K[redacted] case, our records show that as a onetime courtesy, the store processed a pick-up with no fees for Ms. K[redacted] since she was hav[redacted] medical issues. Our records also show that he pick up was processed and completed on August 26, 2017. Since we were able to provide Ms. K[redacted] her desired resolution, we have closed our files. We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely, Ema C[redacted]Regulatory Specialist, Regulatory ComplaintsSears Hold[redacted]s Corporation O: [redacted]F: [redacted] imx integrated member experience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Cindy H[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Gary [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Tim [redacted] how was I supplied any information about the warranty when I was on the phone with your agent selling it to me on the phone and telling me what all was included? So you have your agent lie to sell you product because how did I have information of what was being sold to me when I called about Ac repair you know on the PHONE.
September 22, 2017 [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: #[redacted] James C[redacted] Dear [redacted] ...
We have completed the investigation of Mr. C[redacted] complaint regarding his tractor. Since the repair in question was performed in 2014, we would not have any records to conclusively show whether the engine that was replaced was new or refurbished. However, the Repair Protection Agreement (RPA) that Mr. C[redacted] had at the time, but he let lapse in 2016, noted: “replacement parts may be new or refurbished to meet the manufacturer’s specifications of the original product manufacturer’s warranty.” The last repair request we received from Mr. C[redacted] was in August of 2015, which was 2 year ago. We want to note that camshafts usually failure due to a lack of oil. It appears that buildup on the pistons can also be caused by this same issue. If the maintenance instructions in the owner’s manual are followed, this should not be an issue. Regardless, Mr. C[redacted] full manufacturer’s warranty expired on May 20, 2015 and he let his RPA coverage lapse on May 20, 2016; therefore, any repair or replacements costs would now be his responsibility and we have closed our file. Again, we apologize to Mr. C[redacted] and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely, Tammie S[redacted] Regulatory Complaint Specialist Sears Holdings Corporation [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I filed my complaint with the Revdex.com after several attempts to resolve the matter with Sears had failed. Shortly after I filed my complaint with Revdex.com, Sears contacted and gave me the requested refund.Thank you for your assistance.
Sincerely,
[redacted]
March 29, 2017 Nita [redacted] Revdex.com 330 North Wabash Ave., Ste. #2006 Chicago, IL 60611 Re: Mandy M. [redacted] - # [redacted] Dear Ms. [redacted] We have completed the investigation of Ms. [redacted]’s complaint regarding her lawn mower. Our records...
show that Ms. [redacted] purchased her lawn mower on July 2, 2016, from her local Sears Parts and Service center. In accordance with Sears’ Return Policy, Ms. [redacted] had 30 days to return the lawn mower for a refund. Now that over nine months has passed since the purchase was made, a refund is no longer an option. However, a courtesy exchange was offered by Tracey [redacted] with Sears Carry-In Repair,that Ms. [redacted] declined. At this time, Ms. [redacted] has two choices; she can continue with the repair of her lawn mower, as the unit is under warranty until July 2, 2018, or she can contact Tracey [redacted] at (888) 239-5570, option 1 between 9:00 am and 6:00 pm EST in the next two weeks to accept the exchange. In the interim, since we are unable to grant Ms. [redacted]’s request for a refund, we have closed our file. We appreciate the opportunity to address this matter. Sincerely, Melissa [redacted] Regulatory Complaints Specialist
September 13, 2017[redacted]Revdex.com330 North Wabash Ave., Ste. #2006Chicago, IL 60611Re: [redacted]Dear Ms. [redacted]We have completed the investigation of Ms. A[redacted] complaint regarding non receipt of credit on her canceled order.After reviewing Ms....
A[redacted] complaint and our records, we contacted our credit department to have an audit conducted on the order in question. Once completed our records show that on July 08, 2017 a check in the amount of $344.09 was mailed out via [redacted]. In addition, a second check for $20.51 was also mailed out via [redacted]. Since we were able to confirm that Ms. A[redacted] was credited accordingly, we have closed our files.We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.Sincerely, [redacted]Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: [redacted]F: [redacted] imx integrated member experience
June 27, 2016
[redacted]
Our File No: [redacted]
Via: 1st Class US Postage
Dear Mr. [redacted]
This letter serves to confirm that we have completed our investigation in regards to the above-referenced file. I tried to reach you via phone...
on 06/23/16, 06/24/16 and again on 06/27/16. I apologize for any confusion regarding the credit card application. The credit card has been closed with a zero balance.
Thank you for your time, effort and patience during the investigation process. If you have any further questions or concerns, please contact me at [redacted] or via email at [redacted]
Sincerely,
[redacted] SHIP/HI Regulatory Complaint Specialist
cc: Revdex.com