Revdex.com:I have been in contact with sears and a satisfying agreement was come to.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jonathan ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Once again I would like to thank the Revdex.comI was refunded in full shortly after my complaint its good to know someone is on the consumers side in cases like mine
Sincerely,
*** ***
We responded to Ms*** complaint in April but do not see that it is in her case so we are providing this again:May 15, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** *** Dear Ms*** We
have completed the investigation of Ms*** complaint regarding debris that is trapped in between the panels of glass in her range. As clarification, almost all wall ovens and many ovens in free-standing ranges, vent from the glassThis is where steam escapesFor ovens in ranges, they also sometimes vent back near the back burnersWe only mention this because it is never intended to be hermetically sealedSo if something is spilled or splashed on the door it is possible for it to get between the panes of glass and it would be the consumer’s job to clean thisIt is not covered under any warranty or maintenance agreement Also, while the glass can shatter in an oven as it is only tempered and not bullet-proof, it is not caused by grease and grime in between the glass panelsWhat generally happens is that tempered glass can be microscopically chipped or develop a fault from being banged against racks that are out when the door is being closed, or items being bumped or dropped into or onto the glassEventually as the glass expands and contracts when heated it will eventually fail which leads to the “explosion” that Ms*** mentionsIt just happens to be the way that tempered glass is designed to shatter so that it is less dangerous than sharp shards; instead it breaks into small, pebble like chunks With that said, Ms*** oven is working as designed and does not have a defect in material or workmanshipEven if it was defective, her warranty that provided coverage for defects expired almost years agoAt this time, if Ms*** wants to replace or clean her glass then it would be at her expenseAs this decision is commensurate to the circumstances, we have closed our file. We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory Complaints*** *** ***Email: ***
Contact Name and Title: MELISSA ***
August 17,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Marjorie L***i - # 945***
Dear Ms***:
We have completed the investigation of Ms***i's complaint regarding her refrigerator and her request for a replacement
First, we would like to apologize to Ms***i for failing her expectations in regard to the repair of her refrigeratorAfter reviewing the notes in Ms***i's service order, our office authorized a replacement for customer satisfactionWhile the refrigerator did not specifically meet the requirements for replacement, we felt an exception could be madeBased upon the features of Ms***i's current refrigerator, it was determined that $1,would provide her with a comparable replacement under her Master Protection Agreement (MPA)An email was sent to Ms***i on August 17, 2015, explaining the replacement processAs stated in the email, Ms***i is welcome to go to her local Sears to reselect; any Sears Blue Crew associate in the Appliance department can assist herMs***i will need to provide the telephone number on record, (732) 295-5916, to verify the replacement authorizationThe new refrigerator will be delivered at no charge and the old unit removedThe remaining MPA coverage will transfer to the new refrigerator and run concurrently with the manufacturer's warranty until it's expiration on January 17, 2016; the manufacturer's warranty will continue for a full yearSince we are providing Ms***i with her requested resolution, we ask that this matter be closed
Again, we apologize to Ms***i and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
August 9, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Heather *** - # Dear Ms***: We have completed the investigation of Ms***’s complaint regarding her trash compactor and a plumbing
issue First, we would like to apologize to Ms*** for failing her expectations when she contacted Sears Home Warranty for a trash compactor and plumbing repairWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon receiving Ms***’s complaint, we contacted Brian *** with Sears Home Warranty. He responded on August 5, 2016, that a plumber returned to Ms***’s home on August 3rd to resolve the plumbing concern. Additionally, Ms*** accepted a claim credit of $to replace her trash compactor. Since it is our understanding that Ms*** is satisfied with the resolution of her complaint, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
July 11,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94*** - Jonathan ***
Dear Ms***:
We have completed our investigation of Mr***'s complaint regarding his repair experience for his Craftsman mower
Upon
receipt of Mr***'s complaint we reached out to our carry in repair service confirmed that he had received the incorrect mower back from our repair centerAs Mr*** had already purchased a new mower from another company our cardepartment processed a full refund of $back on to his Visa card ending in on July 6, Since we have refunded Mr*** for the craftsman mower and this resolution was accepted by him we have closed our case
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa.***@searshc.com
May 26, *** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** * *** ** *** *** *** *** We have been unable to complete the investigation of *** *** complaint regarding his online order
experienceIt is unfortunate that we failed *** *** expectations as we value his patronageWe can understand his frustration with the series of events detailed in his complaintAfter researching this matter we sent an email correspondence to *** *** advising that we could ensure that the product is listed under his name for future service reasonsAdditionally, while the order is listed under ** ***name, the actual product was purchased under his name as he was the cardholderIf *** *** still requires assistance, he is welcome to contact me via email at *** or by telephone at *** *** With that said, we can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we hope that in the future *** *** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation upon. In the interim, we have noted *** *** concerns and we respectfully ask to have this matter closed We apologize to *** *** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
August 28,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: *** * *** ***Dear Ms***We have been unable to complete the investigation of MsW*** complaintThe correspondence you provided us with did not include enough
identifying information to locate the order history mentioned in MsW*** complaintWe have left messages on August 19, 23, 24, and 28, requesting a callbackTo date, we have yet to communicate with MsW***We asked that MsW*** contact us at ***Since we do not have enough information to facilitate a resolution, we will need to close this issue pending the receipt of more identifying information from MsW***At that time, we would be pleased to re-open and investigate MsW***’ complaint.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, Ema C***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: ***F: ***imx integrated member experience
Complaint: ***
I am rejecting this response because:
Sincerely,
Kelly B***Please have them look at the last repairman’s visitThe heating element had to be changed out so therefore there was something wrong with the dryerIt doesn’t matter that I called months after I got the dryerThe fact is they repeatedly said nothing was wrong when in fact there was something wrongPtitful excuses
(The consumer indicated he/she ACCEPTED the response from the business.)
Upon review of their propose, I have chosen to accept Sears offer of a percent credit of the amount charged for the service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Arun ***
March 21,
Revdex.com
Attn: *** *** North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com File No: *** * *** *** Via: Revdex.com Website
Dear Ms***
Thank you for contacting Sears Home Improvement Products, Inc(SHIP) regarding
your inquiry concerning the above-referenced fileI confirmed with Ms*** that she has already paid for the repairs of the ceiling damages to the home, and has provided invoices in the amount of $1,*** will continue to handle the damage claim moving forward, and will be in touch with Ms*** directlyThe claim number is *** SHIP will continue to monitor the *** claim on our side to ensure it is followed through to completion
At this time, we respectfully request that you close your fileThank you for your time, effort, and patience during the investigation processIf you have any questions or concerns, please contact me directly at *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc: *** *** via 1st Class US Mail
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10982729, and find that this resolution is satisfactory to me
Sincerely,
Jason ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Maria ***
May 25, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding the non-receipt
of a gift card It is regrettable that we failed Ms*** expectations when she recently contacted Sears Home Services to repair her dishwasherWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon researching Ms*** concerns with the gift card, we found that the $gift card was processed on May 19, 2017; Ms* *** should have received it via email by now. As clarification, sometimes the gift cards get routed to junk mail, so we ask that Ms* *** check that folder if it has not been received in her regular inbox. If Ms* *** still has not located the gift card, she can send an email to ***, so the gift card can be researched. If we are able to confirm that the gift card has not been used, we will void it and resend it; this time we will mail it to the address we have on file for Ms* ***. In the interim, we ask that this matter be closed Again, we apologize to Ms* *** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
March 7, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Barbara and Emile *** - # *** Dear Ms***: We have completed our investigation of Mrand Mrs*** complaint regarding their
refrigerator It is regrettable that we failed Mrand Mrs*** expectations in regard to their refrigeratorWe value Mrand Mrs*** patronage, but we can understand how the series of events noted within their complaint may have exacerbated their frustrationsAdditionally, we would like to assure Mrand Mrs*** that we appreciate their valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Mrand Mrs*** Upon receiving Mrand Mrs*** complaint, we contacted the local service unit for assistance. They were able to schedule a technician on February 21, 2017, to re-examine the refrigeratorWhile at the *** home, the technician consulted with Sears Technical Assistance Center (STAC). Upon their recommendation, he ordered a control board. The technician subsequently returned on March 6, 2017, to install the part and complete the repair While we understand that the *** would prefer to have the refrigerator replaced, the refrigerator was purchased over eight months ago, so an exchange is no longer an option under Sears’ Return Policy. Per the return policy, an exchange is only permitted within days of purchase. Once outside this time frame, any operating issues need to be addressed by our service department, since the manufacturer’s warranty provides for as many covered repairs as needed for the first year of ownership. With that said, since we have completed the repair to Mrand Mrs*** refrigerator in accordance with their manufacturer’s warranty, we ask that this matter be closed Again, we apologize to Mrand Mrs*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
(The consumer indicated he/she ACCEPTED the response from the business.)
We will accept the exchange at we will cover the difference of $as stated in the response from the business
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Marion Taylor #*** Dear Ms***: We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her televisionPer the terms and
conditions of the Master Protection Agreement (MPA) covering Ms*** television, it has been approved for replacementAll Ms*** needs to do is to go to her local Sears and advise her electronics sales associate that her TV has been approved for replacementThe authorization is linked to her home phone number ending in ***The sales associate will assist Ms*** in selecting a replacement televisionSince we have approved Ms*** television for replacement, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
Revdex.com:I have been in contact with sears and a satisfying agreement was come to.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jonathan ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Once again I would like to thank the Revdex.comI was refunded in full shortly after my complaint its good to know someone is on the consumers side in cases like mine
Sincerely,
*** ***
We responded to Ms*** complaint in April but do not see that it is in her case so we are providing this again:May 15, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** *** Dear Ms*** We
have completed the investigation of Ms*** complaint regarding debris that is trapped in between the panels of glass in her range. As clarification, almost all wall ovens and many ovens in free-standing ranges, vent from the glassThis is where steam escapesFor ovens in ranges, they also sometimes vent back near the back burnersWe only mention this because it is never intended to be hermetically sealedSo if something is spilled or splashed on the door it is possible for it to get between the panes of glass and it would be the consumer’s job to clean thisIt is not covered under any warranty or maintenance agreement Also, while the glass can shatter in an oven as it is only tempered and not bullet-proof, it is not caused by grease and grime in between the glass panelsWhat generally happens is that tempered glass can be microscopically chipped or develop a fault from being banged against racks that are out when the door is being closed, or items being bumped or dropped into or onto the glassEventually as the glass expands and contracts when heated it will eventually fail which leads to the “explosion” that Ms*** mentionsIt just happens to be the way that tempered glass is designed to shatter so that it is less dangerous than sharp shards; instead it breaks into small, pebble like chunks With that said, Ms*** oven is working as designed and does not have a defect in material or workmanshipEven if it was defective, her warranty that provided coverage for defects expired almost years agoAt this time, if Ms*** wants to replace or clean her glass then it would be at her expenseAs this decision is commensurate to the circumstances, we have closed our file. We apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory Complaints*** *** ***Email: ***
Contact Name and Title: MELISSA ***
August 17,
Nita ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
Re: Marjorie L***i - # 945***
Dear Ms***:
We have completed the investigation of Ms***i's complaint regarding her refrigerator and her request for a replacement
First, we would like to apologize to Ms***i for failing her expectations in regard to the repair of her refrigeratorAfter reviewing the notes in Ms***i's service order, our office authorized a replacement for customer satisfactionWhile the refrigerator did not specifically meet the requirements for replacement, we felt an exception could be madeBased upon the features of Ms***i's current refrigerator, it was determined that $1,would provide her with a comparable replacement under her Master Protection Agreement (MPA)An email was sent to Ms***i on August 17, 2015, explaining the replacement processAs stated in the email, Ms***i is welcome to go to her local Sears to reselect; any Sears Blue Crew associate in the Appliance department can assist herMs***i will need to provide the telephone number on record, (732) 295-5916, to verify the replacement authorizationThe new refrigerator will be delivered at no charge and the old unit removedThe remaining MPA coverage will transfer to the new refrigerator and run concurrently with the manufacturer's warranty until it's expiration on January 17, 2016; the manufacturer's warranty will continue for a full yearSince we are providing Ms***i with her requested resolution, we ask that this matter be closed
Again, we apologize to Ms***i and we appreciate the opportunity to address this matter
Sincerely,
Melissa ***
Regulatory Complaints Specialist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** * *** ***
August 9, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Heather *** - # Dear Ms***: We have completed the investigation of Ms***’s complaint regarding her trash compactor and a plumbing
issue First, we would like to apologize to Ms*** for failing her expectations when she contacted Sears Home Warranty for a trash compactor and plumbing repairWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon receiving Ms***’s complaint, we contacted Brian *** with Sears Home Warranty. He responded on August 5, 2016, that a plumber returned to Ms***’s home on August 3rd to resolve the plumbing concern. Additionally, Ms*** accepted a claim credit of $to replace her trash compactor. Since it is our understanding that Ms*** is satisfied with the resolution of her complaint, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
July 11,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: # 94*** - Jonathan ***
Dear Ms***:
We have completed our investigation of Mr***'s complaint regarding his repair experience for his Craftsman mower
Upon
receipt of Mr***'s complaint we reached out to our carry in repair service confirmed that he had received the incorrect mower back from our repair centerAs Mr*** had already purchased a new mower from another company our cardepartment processed a full refund of $back on to his Visa card ending in on July 6, Since we have refunded Mr*** for the craftsman mower and this resolution was accepted by him we have closed our case
We apologize to Mr*** on behalf of Sears Holdings Corporation and we appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Vanessa ** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
512-*** direct
Vanessa.***@searshc.com
May 26, *** *** Revdex.com North Wabash Ave, Ste#Chicago, IL *** *** * *** ** *** *** *** *** We have been unable to complete the investigation of *** *** complaint regarding his online order
experienceIt is unfortunate that we failed *** *** expectations as we value his patronageWe can understand his frustration with the series of events detailed in his complaintAfter researching this matter we sent an email correspondence to *** *** advising that we could ensure that the product is listed under his name for future service reasonsAdditionally, while the order is listed under ** ***name, the actual product was purchased under his name as he was the cardholderIf *** *** still requires assistance, he is welcome to contact me via email at *** or by telephone at *** *** With that said, we can assure that his concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we hope that in the future *** *** will allow us another opportunity to provide him with a better example of customer service that we have built our reputation upon. In the interim, we have noted *** *** concerns and we respectfully ask to have this matter closed We apologize to *** *** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
August 28,
*** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611Re: *** * *** ***Dear Ms***We have been unable to complete the investigation of MsW*** complaintThe correspondence you provided us with did not include enough
identifying information to locate the order history mentioned in MsW*** complaintWe have left messages on August 19, 23, 24, and 28, requesting a callbackTo date, we have yet to communicate with MsW***We asked that MsW*** contact us at ***Since we do not have enough information to facilitate a resolution, we will need to close this issue pending the receipt of more identifying information from MsW***At that time, we would be pleased to re-open and investigate MsW***’ complaint.We appreciate the opportunity to address this matter Please feel free to contact me if you have any further questions or concerns.Sincerely, Ema C***Regulatory Specialist, Regulatory ComplaintsSears Holdings Corporation O: ***F: ***imx integrated member experience
Complaint: ***
I am rejecting this response because:
Sincerely,
Kelly B***Please have them look at the last repairman’s visitThe heating element had to be changed out so therefore there was something wrong with the dryerIt doesn’t matter that I called months after I got the dryerThe fact is they repeatedly said nothing was wrong when in fact there was something wrongPtitful excuses
(The consumer indicated he/she ACCEPTED the response from the business.)
Upon review of their propose, I have chosen to accept Sears offer of a percent credit of the amount charged for the service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Arun ***
March 21,
Revdex.com
Attn: *** *** North Wabash Ave., Ste
Chicago, IL
Our File No: *** Revdex.com File No: *** * *** *** Via: Revdex.com Website
Dear Ms***
Thank you for contacting Sears Home Improvement Products, Inc(SHIP) regarding
your inquiry concerning the above-referenced fileI confirmed with Ms*** that she has already paid for the repairs of the ceiling damages to the home, and has provided invoices in the amount of $1,*** will continue to handle the damage claim moving forward, and will be in touch with Ms*** directlyThe claim number is *** SHIP will continue to monitor the *** claim on our side to ensure it is followed through to completion
At this time, we respectfully request that you close your fileThank you for your time, effort, and patience during the investigation processIf you have any questions or concerns, please contact me directly at *** or via email at ***
Sincerely,
*** *** SHIP/HI Regulatory Complaint Specialist
cc: *** *** via 1st Class US Mail
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10982729, and find that this resolution is satisfactory to me
Sincerely,
Jason ***
(The consumer indicated he/she ACCEPTED the response from the business.)
Sear said they will refund my money back so I'm happy with that
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Maria ***
May 25, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed our investigation of Ms*** complaint regarding the non-receipt
of a gift card It is regrettable that we failed Ms*** expectations when she recently contacted Sears Home Services to repair her dishwasherWe do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon researching Ms*** concerns with the gift card, we found that the $gift card was processed on May 19, 2017; Ms* *** should have received it via email by now. As clarification, sometimes the gift cards get routed to junk mail, so we ask that Ms* *** check that folder if it has not been received in her regular inbox. If Ms* *** still has not located the gift card, she can send an email to ***, so the gift card can be researched. If we are able to confirm that the gift card has not been used, we will void it and resend it; this time we will mail it to the address we have on file for Ms* ***. In the interim, we ask that this matter be closed Again, we apologize to Ms* *** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
March 7, Nita *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: Barbara and Emile *** - # *** Dear Ms***: We have completed our investigation of Mrand Mrs*** complaint regarding their
refrigerator It is regrettable that we failed Mrand Mrs*** expectations in regard to their refrigeratorWe value Mrand Mrs*** patronage, but we can understand how the series of events noted within their complaint may have exacerbated their frustrationsAdditionally, we would like to assure Mrand Mrs*** that we appreciate their valuable feedback, as we do not take these matters lightly. We sincerely apologize for any inconvenience we may have caused Mrand Mrs*** Upon receiving Mrand Mrs*** complaint, we contacted the local service unit for assistance. They were able to schedule a technician on February 21, 2017, to re-examine the refrigeratorWhile at the *** home, the technician consulted with Sears Technical Assistance Center (STAC). Upon their recommendation, he ordered a control board. The technician subsequently returned on March 6, 2017, to install the part and complete the repair While we understand that the *** would prefer to have the refrigerator replaced, the refrigerator was purchased over eight months ago, so an exchange is no longer an option under Sears’ Return Policy. Per the return policy, an exchange is only permitted within days of purchase. Once outside this time frame, any operating issues need to be addressed by our service department, since the manufacturer’s warranty provides for as many covered repairs as needed for the first year of ownership. With that said, since we have completed the repair to Mrand Mrs*** refrigerator in accordance with their manufacturer’s warranty, we ask that this matter be closed Again, we apologize to Mrand Mrs*** and we appreciate the opportunity to address this matter Sincerely, Melissa *** Regulatory Complaints Specialist
(The consumer indicated he/she ACCEPTED the response from the business.)
We will accept the exchange at we will cover the difference of $as stated in the response from the business
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Marion Taylor #*** Dear Ms***: We have completed the investigation of Ms*** complaint regarding Sears Home Services and repairs to her televisionPer the terms and
conditions of the Master Protection Agreement (MPA) covering Ms*** television, it has been approved for replacementAll Ms*** needs to do is to go to her local Sears and advise her electronics sales associate that her TV has been approved for replacementThe authorization is linked to her home phone number ending in ***The sales associate will assist Ms*** in selecting a replacement televisionSince we have approved Ms*** television for replacement, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com