*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding a Kenmore refrigeratorSears will be processing an in warranty
exchange for Ms***The new refrigerator has been ordered and is scheduled to be delivered on Friday, December 23, Ms*** has been emailed a copy of the exchange sales check and is aware of the deliverySince we have noted the actions taken to resolve Ms*** concerns, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
June 13, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** ** *** Dear Ms***
* We have completed our investigation of Mr*** complaint regarding a recent service
call for his treadmill It is regrettable that we failed Mr*** expectations when he recently contacted Sears Home Services to service his treadmill We would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service network. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr*** Upon researching Mr*** complaint, we found that a refund check for $was processed on June 13, 2017. Mr*** can expect to receive the check in the next two weeks With that said, since we have documented Mr*** concerns with the repair process and we are providing him with his requested resolution, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
November
23, 2015RevDex.comAttn:
Nita Virghes
North Wabash Ave., Ste 2006Chicago,
IL 60611Our
File No: ***Revdex.com
Case #: ***Via:
Revdex.com WebsiteDear *** ***Thank
you for contacting Sears Home Improvement Products, Inc(SHIP) regarding
your
inquiry concerning the above-referenced fileWe appreciate the opportunity to
address the customer’s concernSHIP is dedicated to its customers and to their
overall satisfaction with any and all work performed by either SHIP or a
contracted affiliateWe are always willing to go the extra mile in order to
provide our customers with satisfaction and we strive to respond accordingly to
all requests in a fair and reasonable mannerAll
storm doors, standard windows and storm windows have been installed in
accordance with *** *** contractWe have confirmed verbally with *** *** and in writing that the job was completed and he is satisfied with
the installationAt
this time, we respectfully request that you close your fileOn behalf of SHIP
please know that we value *** *** as a customer and apologize for any frustrations
or inconveniences he may have experiencedIf you have any questions or
concerns, please contact me at *** * *** or via email at ***Sincerely,*** ***SHIP/HI
Regulatory Complaint Specialist cc:
*** *** via 1st class postage
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his refrigerator On Wednesday, February 1, 2017, the refrigerator ordered by *** *** *** Services was delivered to Mr*** This morning I contacted Mr*** who confirmed that he now has refrigerationWe again apologize to Mr*** for the inconvenience noted in his complaintSince Mr*** has received his new unit, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Well the refrigerator broke againWe came home to another flood in our kitchen and spoiled foodSince we were gone for a few days we had mold growingThis fridge has broken three times in six monthsI would say it's a lemon
July 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** Elaine S*** Dear *** *** We have completed the
investigation of MsS*** complaint regarding her washer and dryer Store Manager Tim W*** provided the following response: MsS*** was offered the opportunity to exchange the washer and dryer at the time of delivery, but she declined and said she only wanted the washer to be exchanged, which we providedNow, well past the expiration of our day return policy period, MsS*** wants for us to exchange both unitsWe want to stress that our return policy is clearly noted on MsS*** receiptIt also points out that any visible issues with the items must be reported within hours of deliveryShould MsS*** have any further questions, I (Tim) may be reached during business hours at (*** *** We apologize to MsS*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Regulatory Complaint Specialist Sears Holdings Corporation Tammie.S***
Complaint: ***
I am rejecting this response because:how can I possibly accept this disgraceful decision that is so totally wrongWhat happened to the once respectful co
Sincerely,
*** ***
May 25,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** ***
Dear *** ***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that she was denied an exchange
on her recently purchased pair of jeans
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy is posted in the store and is listed on Sears.com for review and it states that, for most items, a customer has days from the date of their original purchase to make a returnSince Ms*** jeans were purchased on April 5, 2016, and she attempted to exchange the jeans on May 14, 2016, she was clearly over the 30-day “hassle-free” return or exchange period
Regrettably, we had to institute and enforce policies of this nature since we had some unscrupulous consumers who would buy merchandise to use for a one-time occasion, and then return itIf we made an exception for Ms***, then we would have to make exceptions for everyone that had similar reasons, but may not be factualAs this is in accordance with our posted polices, we ask to have this matter closed
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * Silvia Y*** Dear *** *** We have completed the investigation of MsY*** complaint It is unfortunate that we failed MsY*** expectations
with her repairWe can assure MsY*** that her suggestions have been forwarded to management for reviewWe regret any inconvenience that being said we confirmed that MsY*** refrigerator was repairedWe respectfully ask that this matter be closed, since we have repaired MsY*** refrigerator and noted her candid feedback Again, we apologize to MsY*** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 30, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services First, we would like
to apologize to Ms*** for failing her expectations in regard to the repair of her refrigerator. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon receiving Ms*** complaint, we contacted *** *** with *** for assistance. Ms*** worked with our Routing Department to move up Ms*** appointment to June 28, On the 28th, the technician examined Ms*** refrigerator and found a blockage. Once the blockage was cleared, the unit began to cool properly. Ms*** spoke with Ms*** the following day and she confirmed that the unit is workingWith that said, as it is our understanding that Ms*** no longer requires any assistance, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Amy L ***#*** Dear Ms***: We have completed the investigation of Ms***’s complaint regarding Sears Home Services and repairs to her garden tractorJoe Hammontree,
Sears Home Services, Technical Manager provided the following response: On August 25th a new transmission was installed into Ms***’s garden tractorAfter the service call I contacted Ms*** who confirmed that the repairs were completeIt is important to note that a $lawn care reimbursement check was processed and should be received in the next 10-daysIf I can be of any further assistance to Ms***, she can reach me at 913/274-We apologize for the inconvenience noted in Ms***’s complaint and ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
July 28,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #94*** -Anne *** ***
Dear Ms***:
We have completed the investigation of Ms* *** complaint regarding her rebate
In response to Ms* ***
letter, we have issued a credit for the $in questionMs*** should see this credit within 3-business daysWe appreciate Ms* *** patronage and we apologize for any misunderstandingSince we have granted Ms* *** request, we respectfully ask that this matter be considered closed
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Direct Line 512-***
Tammie.***@searshc.com
June 22, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding the repairs made to his refrigerator and his
request for a refund.We found service records under John F* that appear to match Mr*** narrative of eventsIt does look like our technician in November felt that he could repair a leak in the cabinet and when that repair was not successful in the long-term the next technician noted that the leak in the cabinet was inaccessible and could not be repairedIf we had given that information to MrT*** in November, then we would still have collected our minimum fee of $plus tax for the travel to his home to provide the diagnosisAs such, we feel it is fair to refund $of the $collected, leaving us with our trip/diagnostic fee of $after the taxSince the original sale was done with a credit card, and all of digits of that card are no longer accessible in our system after so much time has elapsed, we would need MrT*** to contact us to provide us with the first digits of the digit *** card number ending in *** we do not need the expiration date or the security codeWith the full account number we would be able to see if a chargeback was accepted or not from a credit dispute or if any other refund was processed and if not, we could then issue a refund for $MrT*** is welcome to call me at *** or email me at *** to provide the requested informationIn the interim, since we are willing to issue at least a partial refund if we are able to investigate any prior refunds or chargebacks, we have closed our file pending Mr*** response.We apologize to MrT*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory ComplaintsDirect Line: ***Email: ***
February 15, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order and
request for a full refund We would first like to apologize for any inconvenience Ms*** may have experiencedAfter researching the notes in her order we forwarded this matter to (DCC) Sears *** *** ***DCC contacted *** *** and verified that the credit of $had been posted to Ms*** account on December 30, Should Ms*** have any question or would like to verify this, she may contact the number listed on the back of her credit cardIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me at this timeI will reopen this should Sears' insurance choose to not cover the damageAs I am a customer of Sears and not ** ***/*** it is Sears' responsibility to take care of the customer and seek to have their costs covered with their insuranceI appreciate they now picked up the old unit, assuming they cover replacement cost for my floor it will be resolvedIf not, I will seek further actionPer the previous information/attachments, it has already been verified by Sears there was a faulty valve and estimates gathered.
Sincerely,
*** ***
December 29, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** *** We have completed the investigation of Ms*** complaint regarding her online layaway order
and her request to have the items shipped to the correct local store in *** Virginia It is unfortunate that we failed Ms*** expectations and we can understand her frustration with the series of events detailed in her complaintAfter researching this matter we found that she had previously been in contact with Social Media, Sears escalated complaint departmentSocial Media canceled the order and issued a full refundAdditionally, as a gesture of goodwill Social Media issued Ms*** $in Shop Your Way Reward pointsWe apologize again for any inconvenience she may have experienced and can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. We hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer serviceIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Michelle C***
April 29, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding the online order
experience and request for a refund It is unfortunate that we failed *** expectations and can understand how the series of events detailed in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order we found that Sears Online agreed to issue the refund in full without the piand return of the merchandiseSears Online has made multiple attempts to *** *** *** regarding this matter however they have not received a response to dateIf *** *** and *** *** agreed to the refund without a return then we ask that they contact us directly via email at *** Additionally, we hope that in the future *** *** will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponIn the interim, we have noted *** ***’s concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding a Kenmore refrigeratorSears will be processing an in warranty
exchange for Ms***The new refrigerator has been ordered and is scheduled to be delivered on Friday, December 23, Ms*** has been emailed a copy of the exchange sales check and is aware of the deliverySince we have noted the actions taken to resolve Ms*** concerns, we ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
June 13, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** ** *** Dear Ms***
* We have completed our investigation of Mr*** complaint regarding a recent service
call for his treadmill It is regrettable that we failed Mr*** expectations when he recently contacted Sears Home Services to service his treadmill We would like to assure Mr*** that we appreciate his valuable feedback, since we compile this information to identify any negative trends and work towards rectifying any shortcomings within our customer service network. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Mr*** Upon researching Mr*** complaint, we found that a refund check for $was processed on June 13, 2017. Mr*** can expect to receive the check in the next two weeks With that said, since we have documented Mr*** concerns with the repair process and we are providing him with his requested resolution, we ask that this matter be closed Again, we apologize to Mr*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
November
23, 2015RevDex.comAttn:
Nita Virghes
North Wabash Ave., Ste 2006Chicago,
IL 60611Our
File No: ***Revdex.com
Case #: ***Via:
Revdex.com WebsiteDear *** ***Thank
you for contacting Sears Home Improvement Products, Inc(SHIP) regarding
your
inquiry concerning the above-referenced fileWe appreciate the opportunity to
address the customer’s concernSHIP is dedicated to its customers and to their
overall satisfaction with any and all work performed by either SHIP or a
contracted affiliateWe are always willing to go the extra mile in order to
provide our customers with satisfaction and we strive to respond accordingly to
all requests in a fair and reasonable mannerAll
storm doors, standard windows and storm windows have been installed in
accordance with *** *** contractWe have confirmed verbally with *** *** and in writing that the job was completed and he is satisfied with
the installationAt
this time, we respectfully request that you close your fileOn behalf of SHIP
please know that we value *** *** as a customer and apologize for any frustrations
or inconveniences he may have experiencedIf you have any questions or
concerns, please contact me at *** * *** or via email at ***Sincerely,*** ***SHIP/HI
Regulatory Complaint Specialist cc:
*** *** via 1st class postage
*** *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: *** *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding his refrigerator On Wednesday, February 1, 2017, the refrigerator ordered by *** *** *** Services was delivered to Mr*** This morning I contacted Mr*** who confirmed that he now has refrigerationWe again apologize to Mr*** for the inconvenience noted in his complaintSince Mr*** has received his new unit, we ask that this complaint be closedWe apologize to Mr*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, *** *** Regulatory Claims Specialist Sears Holdings Corporation ***
Well the refrigerator broke againWe came home to another flood in our kitchen and spoiled foodSince we were gone for a few days we had mold growingThis fridge has broken three times in six monthsI would say it's a lemon
July 8, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** Elaine S*** Dear *** *** We have completed the
investigation of MsS*** complaint regarding her washer and dryer Store Manager Tim W*** provided the following response: MsS*** was offered the opportunity to exchange the washer and dryer at the time of delivery, but she declined and said she only wanted the washer to be exchanged, which we providedNow, well past the expiration of our day return policy period, MsS*** wants for us to exchange both unitsWe want to stress that our return policy is clearly noted on MsS*** receiptIt also points out that any visible issues with the items must be reported within hours of deliveryShould MsS*** have any further questions, I (Tim) may be reached during business hours at (*** *** We apologize to MsS*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Tammie S*** Regulatory Complaint Specialist Sears Holdings Corporation Tammie.S***
Complaint: ***
I am rejecting this response because:how can I possibly accept this disgraceful decision that is so totally wrongWhat happened to the once respectful co
Sincerely,
*** ***
May 25,
*** ***
Revdex.com
North Wabash Ave., Ste#
Chicago, IL
*** * *** * *** ***
Dear *** ***
We have completed the investigation of Ms*** complaint regarding her dissatisfaction that she was denied an exchange
on her recently purchased pair of jeans
As clarification, our ''hassle-free returns and exchanges'' are based upon returns and exchanges within the parameters of our stated refund and exchange policyOur return policy is posted in the store and is listed on Sears.com for review and it states that, for most items, a customer has days from the date of their original purchase to make a returnSince Ms*** jeans were purchased on April 5, 2016, and she attempted to exchange the jeans on May 14, 2016, she was clearly over the 30-day “hassle-free” return or exchange period
Regrettably, we had to institute and enforce policies of this nature since we had some unscrupulous consumers who would buy merchandise to use for a one-time occasion, and then return itIf we made an exception for Ms***, then we would have to make exceptions for everyone that had similar reasons, but may not be factualAs this is in accordance with our posted polices, we ask to have this matter closed
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
*** ***
Regulatory Complaint Specialist
Sears Holdings Corporation
*** *** ***
*** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * Silvia Y*** Dear *** *** We have completed the investigation of MsY*** complaint It is unfortunate that we failed MsY*** expectations
with her repairWe can assure MsY*** that her suggestions have been forwarded to management for reviewWe regret any inconvenience that being said we confirmed that MsY*** refrigerator was repairedWe respectfully ask that this matter be closed, since we have repaired MsY*** refrigerator and noted her candid feedback Again, we apologize to MsY*** for this issue and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, Vanessa LS*** Regulatory Complaint Specialist Sears Holdings Corporation *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
June 30, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** *** * * *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding Sears Home Services First, we would like
to apologize to Ms*** for failing her expectations in regard to the repair of her refrigerator. We do not take these matters lightly and we sincerely regret any inconvenience we may have caused Ms*** Upon receiving Ms*** complaint, we contacted *** *** with *** for assistance. Ms*** worked with our Routing Department to move up Ms*** appointment to June 28, On the 28th, the technician examined Ms*** refrigerator and found a blockage. Once the blockage was cleared, the unit began to cool properly. Ms*** spoke with Ms*** the following day and she confirmed that the unit is workingWith that said, as it is our understanding that Ms*** no longer requires any assistance, we ask that this matter be closed Again, we apologize to Ms*** and we appreciate the opportunity to address this matter Sincerely, *** *** Regulatory Complaints Specialist
Nita *** Revdex.com North Wabash Ave, Ste#Chicago, IL Re: Amy L ***#*** Dear Ms***: We have completed the investigation of Ms***’s complaint regarding Sears Home Services and repairs to her garden tractorJoe Hammontree,
Sears Home Services, Technical Manager provided the following response: On August 25th a new transmission was installed into Ms***’s garden tractorAfter the service call I contacted Ms*** who confirmed that the repairs were completeIt is important to note that a $lawn care reimbursement check was processed and should be received in the next 10-daysIf I can be of any further assistance to Ms***, she can reach me at 913/274-We apologize for the inconvenience noted in Ms***’s complaint and ask that this complaint be closedWe apologize to Ms*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concernsSincerely, Adam *** Regulatory Claims Specialist Sears Holdings Corporation Adam.***@searshc.com
July 28,
Nita ***
Revdex.com
North Wabash Ave., Ste#***
Chicago, IL
Re: #94*** -Anne *** ***
Dear Ms***:
We have completed the investigation of Ms* *** complaint regarding her rebate
In response to Ms* ***
letter, we have issued a credit for the $in questionMs*** should see this credit within 3-business daysWe appreciate Ms* *** patronage and we apologize for any misunderstandingSince we have granted Ms* *** request, we respectfully ask that this matter be considered closed
Again, we apologize to Ms*** and appreciate the opportunity to address this matterPlease feel free to contact me if you have any further questions or concerns
Sincerely,
Tammie ***
Regulatory Complaint Specialist
Direct Line 512-***
Tammie.***@searshc.com
June 22, 2017 *** ***Revdex.comNorth Wabash Ave., Ste#2006Chicago, IL 60611 Re: *** * *** *** Dear Ms*** We have completed the investigation of Mr*** complaint regarding the repairs made to his refrigerator and his
* that appear to match Mr*** narrative of eventsIt does look like our technician in November felt that he could repair a leak in the cabinet and when that repair was not successful in the long-term the next technician noted that the leak in the cabinet was inaccessible and could not be repairedIf we had given that information to MrT*** in November, then we would still have collected our minimum fee of $plus tax for the travel to his home to provide the diagnosisAs such, we feel it is fair to refund $of the $collected, leaving us with our trip/diagnostic fee of $after the taxSince the original sale was done with a credit card, and all of digits of that card are no longer accessible in our system after so much time has elapsed, we would need MrT*** to contact us to provide us with the first digits of the digit *** card number ending in *** we do not need the expiration date or the security codeWith the full account number we would be able to see if a chargeback was accepted or not from a credit dispute or if any other refund was processed and if not, we could then issue a refund for $MrT*** is welcome to call me at *** or email me at *** to provide the requested informationIn the interim, since we are willing to issue at least a partial refund if we are able to investigate any prior refunds or chargebacks, we have closed our file pending Mr*** response.We apologize to MrT*** and appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns. Sincerely,*** ***Team Manager, Regulatory ComplaintsDirect Line: ***Email: ***
request for a refund.We found service records under John F
February 15, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL Re: *** * *** *** Dear Ms*** We have completed the investigation of Ms*** complaint regarding her recent online order and
request for a full refund We would first like to apologize for any inconvenience Ms*** may have experiencedAfter researching the notes in her order we forwarded this matter to (DCC) Sears *** *** ***DCC contacted *** *** and verified that the credit of $had been posted to Ms*** account on December 30, Should Ms*** have any question or would like to verify this, she may contact the number listed on the back of her credit cardIn the interim, we have noted Ms*** concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
*** *** ** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me at this timeI will reopen this should Sears' insurance choose to not cover the damageAs I am a customer of Sears and not ** ***/*** it is Sears' responsibility to take care of the customer and seek to have their costs covered with their insuranceI appreciate they now picked up the old unit, assuming they cover replacement cost for my floor it will be resolvedIf not, I will seek further actionPer the previous information/attachments, it has already been verified by Sears there was a faulty valve and estimates gathered.
Sincerely,
*** ***
December 29, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** *** We have completed the investigation of Ms*** complaint regarding her online layaway order
and her request to have the items shipped to the correct local store in *** Virginia It is unfortunate that we failed Ms*** expectations and we can understand her frustration with the series of events detailed in her complaintAfter researching this matter we found that she had previously been in contact with Social Media, Sears escalated complaint departmentSocial Media canceled the order and issued a full refundAdditionally, as a gesture of goodwill Social Media issued Ms*** $in Shop Your Way Reward pointsWe apologize again for any inconvenience she may have experienced and can assure that her concerns have been forwarded to management for review so that future problems of this nature can be averted. We hope that in the future Ms*** will allow us another opportunity to provide her with a better example of customer serviceIn the interim, since a full refund has been provided, we respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Michelle C***
April 29, *** *** Revdex.com North Wabash Ave., Ste#Chicago, IL *** *** * *** *** *** *** *** We have completed the investigation of *** *** complaint regarding the online order
experience and request for a refund It is unfortunate that we failed *** expectations and can understand how the series of events detailed in her complaint has caused her to lose faith in SearsWe regret that this incident occurred, and we can assure that her concerns have been forwarded to management for review so that future problems of this nature can be avertedAfter reviewing the notes in the order we found that Sears Online agreed to issue the refund in full without the piand return of the merchandiseSears Online has made multiple attempts to *** *** *** regarding this matter however they have not received a response to dateIf *** *** and *** *** agreed to the refund without a return then we ask that they contact us directly via email at *** Additionally, we hope that in the future *** *** will allow us another opportunity to provide her with a better example of customer service that we have built our reputation uponIn the interim, we have noted *** ***’s concerns and respectfully ask to have this matter closed We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns Sincerely, *** *** Regulatory Complaint Specialist Sears Holdings Corporation