George Brazil Plumbing & Electrical

Thank you for taking the time to notify us of the issues that you encountered. I am sorry. But I am glad we were able to call and quickly resolve the issue. We always want our customers to be satisfied. Here you have identified a training opportunity for us and
for that I thank you. We always welcome comments and all opportunities to improve the level of our service. With respect to your specific questions, we use *** *** *** and *** ***, LLC (licensed, bonded and insured) as a subcontractor who specializes in leak location. They are Arizona Registrar of Contractors license # ***. We have discussed your complaint directly with the owner of *** as we only seek to use the very best people in your home. Lastly, we agree and we apologize for the very early and unannounced arrival of our technician to receive your signatures and authorization for the expense of the leak detection and temporarily capping of the leaking water lines so that your water could be turned back on for your house. After the leak was identified, we temporarily capped off the line so that we could turn on your water to the house and allow us to come back at the date of your choosing to properly reroute your water line For your sake, please make sure that you promptly have your water lines properly rerouted or repaired by a qualified and licensed contractor. We always want you and your home to be safe. If you find that the work completed by another plumber doesn’t hold up or meet your expectations, then we would love another opportunity to be of assistance in the future