I am rejecting this response because:It it does not resolve the issue at hand The company is disputing reimbursement due to not being in original packaging The whole reason for the need to return was their mistake in sending the wrong part I would have gladly returned the part in original packaging if it was possible for me as the consumer to recognize that this was indeed the wrong part Their faulty service and their faulty packaging caused this problem and therefor the part should be reimbursed and it's entiretyIncluding the shipping and return shipping, all costs were incurred due to the mistake of this company Regards, [redacted]
I am rejecting this response because: I spoke with Ron the manager at this store and he stated before he received the Revdex.com complaint that he would look into fixing the rims, sunroof and then on matching paintBut once he got the Revdex.com complaint he said I no longer needed to contact him going forwardso now I have a dollar car not up to my standards and they DID NOT SPEND ALL DAY WITH USthat's a lieI'd like these things fix as soon as we canThank you Regards, [redacted]
Thank you for sending me the information yesterday. We want to get this resolved and help Ms. ***- [redacted] . First thing I think we should do is figure out what the issue with the car is. Can she bring it in to our service department? Can I contact her to get something scheduled? Please let me know what would work best. Thank You David K. J [redacted] General Manager Geo. Byers Sons ###-###-#### [redacted]
To whom it may concern, I have reviewed all documents associated with Mr [redacted] deal of 08/03/ All pertainent documents are in order and compliance with all State, Local, and Federal lawsMost relevant are the Federal Buyers Guide stating that this vehicle was sold and signed by the Customer, as well as the Goodwill Repair Acknowledgement stating that we purchased new tires ( at no charge) to the customer out of Goodwill ! We will stand behind any contractual agreement as set forth in the Retail Purchase Agreement , but have to deny Mr [redacted] request to return the vehicle !
[redacted] reached out to us online via an internet inquiryMr [redacted] reached out to Mrs [redacted] by phoneMrs [redacted] informed Evan that she had a offer from [redacted] VW on a month lease for a Tiguan SEvan informed her that as long as her credit would qualify her through Vw credit, Byers would match the offer from [redacted] Customer filled out an online credit application tueday june 28th, Byers followed proper procedure under the Red Flag Rule, and was unable to identify the customer therefore we did not pull creditByers did not pull credit until Mrs [redacted] was in our store so Byers could clear the "Red Flag"Once we cleared the red flags we pulled her credit using TransUnion Fico The customer wag given the risk based pricing notice and was informed of her credit scoreEvan told her that this score may affect the final paymentMrs [redacted] then informed us that she had a point higher credit scoreThe customer became so upset that she began cursing and yelling at the sales consultantAt which point the salesan tried to calm her down to no availByers never had an opportunity to try and earn her business with an offer after pulling her TransUnion fico and providing her with the proper risk based pricing notice
That is EXACTLY the response that I expected and EXACTLY the response I would have gotten if I had taken the car backThe car is a but in only had miles on itIn I took my Lincoln to Byer's Ford in Delaware to have an air leak in the air ride suspension repairedAfter TWO FAILED attempts at fixing it , I agreed to let them convert it to a conventional suspensionThey ordered the parts and I took it inThe next day they called and said they had the wrong partsThis went on and on while I was without a car, so I purchased a low mileage Mercury Grand Marquis off their lot A couple of days later I called to check on the Lincoln and some how got connected to the sales manager that I had met during the purchase of the LincolnAs soon as I told him my name he flew into a tirate about how I had purchased the Mercury AS IS NO WARRANTY !! I wasn't even calling about the MercuryThey treated me like DIRT!! IT is OBVIOUS that the DAMAGE to the SOLSTICE was trimmed up to DISGUISE the damage I KNOW that I don't have a legal leg to stand on, but I THINK these PEOPLE should be EXPOSED for taking advantage of their customersI am disabled and living on a fixed income and cannot afford to be spending an extra 2,just on parts to fix a car that I was told had been thoroughly inspected and was in such great shapeIf I had taken it to a repair shop the cost w3ould have been at least TWICE as MUCH !! A REPUTABLE DEALERSHIP would never put a car like that on the lot without Disclosing the DAMAGE let alone sell it for full retail price There should be laws to protect the consumer from these kind of practices !! At THE VERY LEAST THEY SHOULD NOT HAVE A Revdex.com ACCREDATION !!
Response to Complaint [redacted] This has been an unfortunate case of miscommunication with our customerAfter discussing the concerns and situation with the customer, we have resolved all the issuesOur policy is to inform a customer, up front, that there may be diagnostic charges for concerns if they are not covered under any type of warranty or the concern requires additional time to diagnoseIn our experience, batteries are a good example of a concern that may or may not be a simple replacementIt is not our practice to just replace a battery without testing the battery and charging system to make sure there are no underlying issues that may be presentIn this particular case, there were more issues than just the batteryAfter getting the correct key for the vehicle we were able to explain the actual causes to the customer for him to decide on the repairs he wished to have performedThe final outcome is that the vehicle is now running and the customer is aware of any issues that still existThe diagnosis, repairs and the new battery were completed at a reasonable price and accepted by the customerAs is always the case when we address a customer concern, we use the situation to coach our staff on ways to make the customer experience betterThis complaint should be considered resolved
I spoke with Ms [redacted] on April 12th, She indicated that everything is alright now and that she does not have any issues or problems with Byers VolvoShe appreciated me talking to her and that “everything is good” Please close this case Thank you David David [redacted] General Manager Geo ByersSons ###-###-#### [redacted] @byersauto.com
I spoke with Mr [redacted] and apologized for our lack of communication I am going to have Dick H [redacted] - Body Shop Manager, contact him to schedule a day to repair his KiaChuck G***General ManagerByers Ford / Byers Kia
I’m writing to you today as a response to complaint [redacted] . This complaint involves Byers Volvo and Ms. [redacted] . I understand that Ms. [redacted] is upset, but she is the one that authorized us to pull and submit her credit. The process we use to obtain consumers credit applications and... authorization is all done by the consumer at an online, secured, credit portal. The consumer must go online, fill out all personal information, and must read/check the box for a Terms and Conditions statement and a Privacy Notice. In order for the online credit report to be submitted to us, the consumer must check this box that says they have read and agreed to the Terms and Conditions and Privacy Notice. The first page of my attachment shows that Ms. [redacted] is the consumer that filled out, agreed, and submitted the Personal Credit Info and the Privacy Notice. She did this on 12-08-2017. The second and third page of my attachment is our Terms and Conditions statement. In the Terms and Conditions statement that Ms. [redacted] read and approved it states; You authorize the dealer, as part of the credit underwriting process, to submit this application and any other application submitted in connection with the proposed transaction to the Financial Institutions disclosed to you by the dealer, for review. In addition, in accordance with the Fair Credit Reporting Act, you authorize that such Financial Institutions may submit your applications for review to other Financial Institutions that may want to purchase your contract. You agree that we and any Financial Institutions to which your application is submitted may obtain a consumer credit report periodic [redacted] from one or more consumer reporting agencies (credit bureaus) in connection with the proposed transaction and any update, renewal, refinancing, modification or extension of that transaction. Our goal was to try and get Ms. [redacted] the best possible finance terms available. Ms. [redacted] agreed to this. The very last sentence of our Terms and Conditions statement is very straight forward and says; By clicking on "Submit", I acknowledge and declare that I have read and agree with the Terms of Use. I certify that I have provided complete and true information in this application. We did not, and would not, do anything to harm Ms. [redacted] credit score. We where trying to help her an obtain the best finance package available for her. With the above explanation and the documents attached, I’m sure Ms. [redacted] understands, and I ask that you please close this case. If you have any other questions or need any more information, please feel free to reach out to me. Byers Volvo values the process that the BBB uses, and we are here to help any/all customers. Thank You, David K. J [redacted] General Mana Geo Byers. Sons 614-864-0780 dj [redacted] @byersauto.com
IF Byers Ford, Delaware, in fact did the work that they say they did Then they need to be able to convincingly explain the following, which to this point they have not come close to any reasonable explanation .why do the studs on the manifold, which hold the carburetor in place, still have rust and crud imbedded into the studs thread areas? Because, if those nuts had been removed and rotated off of the stud, the nuts would have cleaned the crud out of the thread areas, due to the very tight clearance between the nut and the studs, and would be “clearly” visible to the naked eye.why is the carburetor, “still” covered with dirt and crud on the exterior body of the carburetor? Because again, if they had rebuild the carburetor, they would have cleaned it inside and out It is a natural part of the process, even for any “marginal” mechanic Otherwise, while the mechanic is handling the clean parts of the interior of the carburetor during the rebuild, they would undoubtedly be contaminating those parts with dirty hands as they handle the dirty exterior of the dirty carburetor why does the exterior of the carburetor NOT have any signs of fingerprints? Working on cars is a dirty job, and if they had removed the carburetor, there would be fingerprints evident in the long resting dirt on the various surfaces of the carburetor The same exact dirt that remains untouched, and completely undisturbed today! .why does the gasket on the top of the carburetor have a distinct impression of the ‘long resting’ air cleaner housing imbedded in the top surface of the gasket? Replacing the gaskets inside includes replacing the gaskets outside as well, which was clearly not done.lastly, why does the car start and run, exactly like it had prior to the service? Typically, a normally aspirated/carbureted automobile has a distinct personality, especially older cars, which I have come to know very well with this car, since I’ve owned the car for years A rebuilt carburetor would without question, cause a meaningful change in the way the car starts and runs There has been absolutely NO change in the temperamental ways in which this car starts and drives This car required a great deal of pumping of the accelerator to get it started and still does This car has a lazy choke that will not turn off easily, without spiking the accelerator several times .and still does.Again, it is my absolute, unquestionable, uncontestable contention that this carburetor was never rebuilt, and that Byers Ford continues to attempt to commit a meaningful fraudulent, underhanded, unconscionable, outrageous and despicable act! The photos which I provided in the initial report show indisputable evidence of NO changes to the carburetor For their service department to have replaced the gaskets, as they say, they would need to remove the carburetor The photos clearly show, the nuts holding the carburetor to the manifold “were never removed” I know very well with friends in the automobile business, that margins and profits on car sales are not great And because of this fact, I also know all too well, that the all automobile service departments are meaningful profit centers for auto dealer ships, and that upselling is a big part of the practice However, in some cases, such as this one, the Byers Ford dealership in Delaware has gone from upselling to what appears to be a serious fraudulent act This situation is entirely intolerable, and greatly offends the widely accepted practices of decency and morality
Customer had vehicle towed in on 4/28/Vehicle was dispatched to tech on 4/29/found vehicle low on coolant/overheating and dtc code p26bdiagnosed faulty coolant bypass valve per ford motor company workshop manualCalled [redacted] extended warranty company on 4/29/Explained findings to the representativeWas advised by representative that the coolant bypass valve was not covered under the customer contractCalled customer on 4/29/and provided estimate of $plus tax including the tow bill to repair vehicleCustomer approved estimate to repair vehicleReplaced coolant bypass valve, topped off coolant and allowed vehicle to run approxhour to bleed the systemNo other issues were presentThe customer called us several days later and told us that they were having issues with the vehicle againWe advised customer to have vehicle inspected by a repair facility and call us with diagnosisAdvised customer if vehicle failure was caused by negligence by us we would discuse assistance in repairs done by the repair facilityWe have not received any further communication by this customer We contacted the extended warranty company 6/6/( [redacted] ) after receiving this Revdex.com complaint to verifiy a case was opened and denied by the extended warranty company for the coolant bypass valve repairsPer C [redacted] at [redacted] company claim was created and denied on 4/29/
I am rejecting this response because:It it does not resolve the issue at hand The company is disputing reimbursement due to not being in original packaging The whole reason for the need to return was their mistake in sending the wrong part I would have gladly returned the part in original packaging if it was possible for me as the consumer to recognize that this was indeed the wrong part Their faulty service and their faulty packaging caused this problem and therefor the part should be reimbursed and it's entiretyIncluding the shipping and return shipping, all costs were incurred due to the mistake of this company Regards, [redacted]
I am rejecting this response because: I spoke with Ron the manager at this store and he stated before he received the Revdex.com complaint that he would look into fixing the rims, sunroof and then on matching paintBut once he got the Revdex.com complaint he said I no longer needed to contact him going forwardso now I have a dollar car not up to my standards and they DID NOT SPEND ALL DAY WITH USthat's a lieI'd like these things fix as soon as we canThank you Regards, [redacted]
Thank you for sending me the information yesterday. We want to get this resolved and help Ms. ***- [redacted] . First thing I think we should do is figure out what the issue with the car is. Can she bring it in to our service department? Can I contact her to get something scheduled? Please let me know what would work best. Thank You David K. J [redacted] General Manager Geo. Byers Sons ###-###-#### [redacted]
To whom it may concern, I have reviewed all documents associated with Mr [redacted] deal of 08/03/ All pertainent documents are in order and compliance with all State, Local, and Federal lawsMost relevant are the Federal Buyers Guide stating that this vehicle was sold and signed by the Customer, as well as the Goodwill Repair Acknowledgement stating that we purchased new tires ( at no charge) to the customer out of Goodwill ! We will stand behind any contractual agreement as set forth in the Retail Purchase Agreement , but have to deny Mr [redacted] request to return the vehicle !
[redacted] reached out to us online via an internet inquiryMr [redacted] reached out to Mrs [redacted] by phoneMrs [redacted] informed Evan that she had a offer from [redacted] VW on a month lease for a Tiguan SEvan informed her that as long as her credit would qualify her through Vw credit, Byers would match the offer from [redacted] Customer filled out an online credit application tueday june 28th, Byers followed proper procedure under the Red Flag Rule, and was unable to identify the customer therefore we did not pull creditByers did not pull credit until Mrs [redacted] was in our store so Byers could clear the "Red Flag"Once we cleared the red flags we pulled her credit using TransUnion Fico The customer wag given the risk based pricing notice and was informed of her credit scoreEvan told her that this score may affect the final paymentMrs [redacted] then informed us that she had a point higher credit scoreThe customer became so upset that she began cursing and yelling at the sales consultantAt which point the salesan tried to calm her down to no availByers never had an opportunity to try and earn her business with an offer after pulling her TransUnion fico and providing her with the proper risk based pricing notice
That is EXACTLY the response that I expected and EXACTLY the response I would have gotten if I had taken the car backThe car is a but in only had miles on itIn I took my Lincoln to Byer's Ford in Delaware to have an air leak in the air ride suspension repairedAfter TWO FAILED attempts at fixing it , I agreed to let them convert it to a conventional suspensionThey ordered the parts and I took it inThe next day they called and said they had the wrong partsThis went on and on while I was without a car, so I purchased a low mileage Mercury Grand Marquis off their lot A couple of days later I called to check on the Lincoln and some how got connected to the sales manager that I had met during the purchase of the LincolnAs soon as I told him my name he flew into a tirate about how I had purchased the Mercury AS IS NO WARRANTY !! I wasn't even calling about the MercuryThey treated me like DIRT!! IT is OBVIOUS that the DAMAGE to the SOLSTICE was trimmed up to DISGUISE the damage I KNOW that I don't have a legal leg to stand on, but I THINK these PEOPLE should be EXPOSED for taking advantage of their customersI am disabled and living on a fixed income and cannot afford to be spending an extra 2,just on parts to fix a car that I was told had been thoroughly inspected and was in such great shapeIf I had taken it to a repair shop the cost w3ould have been at least TWICE as MUCH !! A REPUTABLE DEALERSHIP would never put a car like that on the lot without Disclosing the DAMAGE let alone sell it for full retail price There should be laws to protect the consumer from these kind of practices !! At THE VERY LEAST THEY SHOULD NOT HAVE A Revdex.com ACCREDATION !!
Response to Complaint [redacted] This has been an unfortunate case of miscommunication with our customerAfter discussing the concerns and situation with the customer, we have resolved all the issuesOur policy is to inform a customer, up front, that there may be diagnostic charges for concerns if they are not covered under any type of warranty or the concern requires additional time to diagnoseIn our experience, batteries are a good example of a concern that may or may not be a simple replacementIt is not our practice to just replace a battery without testing the battery and charging system to make sure there are no underlying issues that may be presentIn this particular case, there were more issues than just the batteryAfter getting the correct key for the vehicle we were able to explain the actual causes to the customer for him to decide on the repairs he wished to have performedThe final outcome is that the vehicle is now running and the customer is aware of any issues that still existThe diagnosis, repairs and the new battery were completed at a reasonable price and accepted by the customerAs is always the case when we address a customer concern, we use the situation to coach our staff on ways to make the customer experience betterThis complaint should be considered resolved
I spoke with Ms [redacted] on April 12th, She indicated that everything is alright now and that she does not have any issues or problems with Byers VolvoShe appreciated me talking to her and that “everything is good” Please close this case Thank you David David [redacted] General Manager Geo ByersSons ###-###-#### [redacted] @byersauto.com
I spoke with Mr [redacted] and apologized for our lack of communication I am going to have Dick H [redacted] - Body Shop Manager, contact him to schedule a day to repair his KiaChuck G***General ManagerByers Ford / Byers Kia
I’m writing to you today as a response to complaint [redacted] . This complaint involves Byers Volvo and Ms. [redacted] . I understand that Ms. [redacted] is upset, but she is the one that authorized us to pull and submit her credit. The process we use to obtain consumers credit applications and... authorization is all done by the consumer at an online, secured, credit portal. The consumer must go online, fill out all personal information, and must read/check the box for a Terms and Conditions statement and a Privacy Notice. In order for the online credit report to be submitted to us, the consumer must check this box that says they have read and agreed to the Terms and Conditions and Privacy Notice. The first page of my attachment shows that Ms. [redacted] is the consumer that filled out, agreed, and submitted the Personal Credit Info and the Privacy Notice. She did this on 12-08-2017. The second and third page of my attachment is our Terms and Conditions statement. In the Terms and Conditions statement that Ms. [redacted] read and approved it states; You authorize the dealer, as part of the credit underwriting process, to submit this application and any other application submitted in connection with the proposed transaction to the Financial Institutions disclosed to you by the dealer, for review. In addition, in accordance with the Fair Credit Reporting Act, you authorize that such Financial Institutions may submit your applications for review to other Financial Institutions that may want to purchase your contract. You agree that we and any Financial Institutions to which your application is submitted may obtain a consumer credit report periodic [redacted] from one or more consumer reporting agencies (credit bureaus) in connection with the proposed transaction and any update, renewal, refinancing, modification or extension of that transaction. Our goal was to try and get Ms. [redacted] the best possible finance terms available. Ms. [redacted] agreed to this. The very last sentence of our Terms and Conditions statement is very straight forward and says; By clicking on "Submit", I acknowledge and declare that I have read and agree with the Terms of Use. I certify that I have provided complete and true information in this application. We did not, and would not, do anything to harm Ms. [redacted] credit score. We where trying to help her an obtain the best finance package available for her. With the above explanation and the documents attached, I’m sure Ms. [redacted] understands, and I ask that you please close this case. If you have any other questions or need any more information, please feel free to reach out to me. Byers Volvo values the process that the BBB uses, and we are here to help any/all customers. Thank You, David K. J [redacted] General Mana Geo Byers. Sons 614-864-0780 dj [redacted] @byersauto.com
I reached out however I did not get a returned call other than that everything is correct in this complaint thanks
IF Byers Ford, Delaware, in fact did the work that they say they did Then they need to be able to convincingly explain the following, which to this point they have not come close to any reasonable explanation .why do the studs on the manifold, which hold the carburetor in place, still have rust and crud imbedded into the studs thread areas? Because, if those nuts had been removed and rotated off of the stud, the nuts would have cleaned the crud out of the thread areas, due to the very tight clearance between the nut and the studs, and would be “clearly” visible to the naked eye.why is the carburetor, “still” covered with dirt and crud on the exterior body of the carburetor? Because again, if they had rebuild the carburetor, they would have cleaned it inside and out It is a natural part of the process, even for any “marginal” mechanic Otherwise, while the mechanic is handling the clean parts of the interior of the carburetor during the rebuild, they would undoubtedly be contaminating those parts with dirty hands as they handle the dirty exterior of the dirty carburetor why does the exterior of the carburetor NOT have any signs of fingerprints? Working on cars is a dirty job, and if they had removed the carburetor, there would be fingerprints evident in the long resting dirt on the various surfaces of the carburetor The same exact dirt that remains untouched, and completely undisturbed today! .why does the gasket on the top of the carburetor have a distinct impression of the ‘long resting’ air cleaner housing imbedded in the top surface of the gasket? Replacing the gaskets inside includes replacing the gaskets outside as well, which was clearly not done.lastly, why does the car start and run, exactly like it had prior to the service? Typically, a normally aspirated/carbureted automobile has a distinct personality, especially older cars, which I have come to know very well with this car, since I’ve owned the car for years A rebuilt carburetor would without question, cause a meaningful change in the way the car starts and runs There has been absolutely NO change in the temperamental ways in which this car starts and drives This car required a great deal of pumping of the accelerator to get it started and still does This car has a lazy choke that will not turn off easily, without spiking the accelerator several times .and still does.Again, it is my absolute, unquestionable, uncontestable contention that this carburetor was never rebuilt, and that Byers Ford continues to attempt to commit a meaningful fraudulent, underhanded, unconscionable, outrageous and despicable act! The photos which I provided in the initial report show indisputable evidence of NO changes to the carburetor For their service department to have replaced the gaskets, as they say, they would need to remove the carburetor The photos clearly show, the nuts holding the carburetor to the manifold “were never removed” I know very well with friends in the automobile business, that margins and profits on car sales are not great And because of this fact, I also know all too well, that the all automobile service departments are meaningful profit centers for auto dealer ships, and that upselling is a big part of the practice However, in some cases, such as this one, the Byers Ford dealership in Delaware has gone from upselling to what appears to be a serious fraudulent act This situation is entirely intolerable, and greatly offends the widely accepted practices of decency and morality
Customer had vehicle towed in on 4/28/Vehicle was dispatched to tech on 4/29/found vehicle low on coolant/overheating and dtc code p26bdiagnosed faulty coolant bypass valve per ford motor company workshop manualCalled [redacted] extended warranty company on 4/29/Explained findings to the representativeWas advised by representative that the coolant bypass valve was not covered under the customer contractCalled customer on 4/29/and provided estimate of $plus tax including the tow bill to repair vehicleCustomer approved estimate to repair vehicleReplaced coolant bypass valve, topped off coolant and allowed vehicle to run approxhour to bleed the systemNo other issues were presentThe customer called us several days later and told us that they were having issues with the vehicle againWe advised customer to have vehicle inspected by a repair facility and call us with diagnosisAdvised customer if vehicle failure was caused by negligence by us we would discuse assistance in repairs done by the repair facilityWe have not received any further communication by this customer We contacted the extended warranty company 6/6/( [redacted] ) after receiving this Revdex.com complaint to verifiy a case was opened and denied by the extended warranty company for the coolant bypass valve repairsPer C [redacted] at [redacted] company claim was created and denied on 4/29/