Gentle Illumination

I am a small business and sole proprietor of Gentle IlluminationI hold no employees that can answer my phone, respond to calls, check my emails, etcI work approximately to hours a week doing massage, facials, body wraps and Reiki as well as have a familyMy thriving practice, begun in 2003, only leaves so much time for communication that requires back and forth, as my free time is extremely limited and occasionally people fall through the cracks and I forget where I left offThis is the case with [redacted] ***Of course I feel just terrible about the situation and would still love to work with her, as I hold no ill will toward herI understand her frustration and would feel the same way if I were in a similar situationAt this point, however, it sounds like she wants nothing to do with me or my servicesI am willing to call Groupon on her behalf to request a refundIf this is met with a decline to offer her a refund, I will send her a refund myselfThis can be done by PayPal or by checkWhichever she prefers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am a small business and sole proprietor of Gentle Illumination. I hold no employees that can answer my phone, respond to calls, check my emails, etc. I work approximately 50 to 60 hours a week doing massage, facials, body wraps and Reiki as well as have a family. My thriving practice, begun in...

2003, only leaves so much time for communication that requires back and forth, as my free time is extremely limited and occasionally people fall through the cracks and I forget where I left off. This is the case with [redacted]. Of course I feel just terrible about the situation and would still love to work with her, as I hold no ill will toward her. I understand her frustration and would feel the same way if I were in a similar situation. At this point, however, it sounds like she wants nothing to do with me or my services. I am willing to call Groupon on her behalf to request a refund. If this is met with a decline to offer her a refund, I will send her a refund myself. This can be done by PayPal or by check. Whichever she prefers.