This the statement I sent to Zpizza: I called Sunday, December 14, to order a pizza( [redacted] **) I wanted a Casablanca pizza and when I asked if the roasted garlic sauce was veganThe answer I got initially was "I don't knowyou're vegan; I'm not." I replied by saying "it should be vegan but I'm not sureYou're providing food service; you should be able to tell me the ingredients." The employ said "Well, then it should be vegan" I insisted that he checked to verify but then stated I wasn't happy with the way he answered my question and I cancelled my orderMy sister called again to see if she could speak to a manager but they told her there wasn't one, she asked for the employee's name (***) and he did confirm that the garlic sauce was vegan and let my sister know what the ingredients wereI didn't want to buy a pizza but I made plans with my nephew to get pizza, so I went in person and cordially ordered the pizza, the person at the register was very nice and provided good serviceWhile I waited for the pizza my nephew and I noticed that the Parmesan cheese in the container on our table had green discoloration and also on the table next to usI very discreetly brought it to the cashiers attentionThe next day I called to talk the manager "***" about my experience but he was very short with me and interrupted me a couple times He said the employee told us the ingredients so he didn't know what the problem wasHe said "if he gave you the ingredients you should be able to deduce that it's vegan I told the manager the problem was that the way the question was answered was inappropriate He didn't seem very interestedSo I said I wasn't going back to that establishment He said "that's ok, I don't care" and hung up on meI don't know much about Zpizza's business model, but you're known for making vegan friendly foodRegardless of whether the employee is vegan or not it should not affect their professionalism when addressing questions about the productThe service is also a part of the product and they should care how it affects a customer's experienceIt's very unfortunate and unfair to the entire team, when an individual hurts the quality and success of the company that is giving them the opportunity to work for themI have no desire to revisit ZpizzaI feel very uncomfortable ordering food at your establishment I'm only bringing this to your awareness as a favor, and in the hopes that other customers won't feel as disrespected by your staff as I have
This establishment sits just off and below the Orpheum Lofts For years I have frequented my local businesses, as being from Oregon, the organic and grass root support is innately ingrained in your day to day Culture begins in the community At some point over the last months, this business began to put music on it's patio, playing at decibels that echo through even bathroom walls of many of the tenants spaces I've called down over a dozen times requesting the music be adjusted It's important to note that my place sits right above the lightrail, so I'm no stranger to noise - and have a good tolerance and understanding This place and it's ownership have proven to be one of the more inadequate in most categories I have been hung up on by different employees, countless times, and the owner, Stephan, (when by chance answers) simply stated he has a business to run I've filed noise complaints twice, and a few weeks of reprieve follows after the sheriff happens by However, after the 'dust has settled', the lack of regard of his neighbors returns I assume the focus is more to cause a spectacle at passers-by, as the food itself wouldn't be enough to draw anyone in It can be likened to 'reheated italian convenience store fare' The Owner, the customer experience, and the food are greatly lacking The lack of courtesy and pop up, cookie cutter 'italian food' shop is a fascade A fascade, you yourself will find wields it's true face if you have to speak with the owner on any real level The lack of recommendation aside, the owner and a few of it's employees would fair well to spend time learning a few core competencies in interpersonal and customer relations It would probably allow him to 'run his business' with a more authentic focus
This the statement I sent to Zpizza:
I called Sunday, December 14, 2014 to order a pizza. ([redacted])
I wanted a Casablanca pizza and when I asked if the roasted garlic sauce was vegan.
The answer I got initially was "I don't know. you're vegan; I'm not."
I replied by saying "it should be vegan but I'm not sure. You're providing food service; you should be able to tell me the ingredients."
The employ said "Well, then it should be vegan"
I insisted that he checked to verify but then stated I wasn't happy with the way he answered my question and I cancelled my order.
My sister called again to see if she could speak to a manager but they told her there wasn't one, she asked for the employee's name ([redacted]) and he did confirm that the garlic sauce was vegan and let my sister know what the ingredients were.
I didn't want to buy a pizza but I made plans with my nephew to get pizza, so I went in person and cordially ordered the pizza, the person at the register was very nice and provided good service. While I waited for the pizza my nephew and I noticed that the Parmesan cheese in the container on our table had green discoloration and also on the table next to us. I very discreetly brought it to the cashiers attention.
The next day I called to talk the manager "[redacted]" about my experience but he was very short with me and interrupted me a couple times. He said the employee told us the ingredients so he didn't know what the problem was. He said "if he gave you the ingredients you should be able to deduce that it's vegan. I told the manager the problem was that the way the question was answered was inappropriate. He didn't seem very interested. So I said I wasn't going back to that establishment. He said "that's ok, I don't care" and hung up on me.
I don't know much about Zpizza's business model, but you're known for making vegan friendly food.
Regardless of whether the employee is vegan or not it should not affect their professionalism when addressing questions about the product.
The service is also a part of the product and they should care how it affects a customer's experience.
It's very unfortunate and unfair to the entire team, when an individual hurts the quality and success of the company that is giving them the opportunity to work for them.
I have no desire to revisit Zpizza. I feel very uncomfortable ordering food at your establishment. I'm only bringing this to your awareness as a favor, and in the hopes that other customers won't feel as disrespected by your staff as I have.
This establishment sits just off and below the Orpheum Lofts. For years I have frequented my local businesses, as being from Oregon, the organic and grass root support is innately ingrained in your day to day. Culture begins in the community.
At some point over the last 4 months, this business began to put music on it's patio, playing at decibels that echo through even bathroom walls of many of the tenants spaces. I've called down over a dozen times requesting the music be adjusted.
It's important to note that my place sits right above the lightrail, so I'm no stranger to noise - and have a good tolerance and understanding. This place and it's ownership have proven to be one of the more inadequate in most categories.
I have been hung up on by 3 different employees, countless times, and the owner, Stephan, (when by chance answers) simply stated he has a business to run. I've filed noise complaints twice, and a few weeks of reprieve follows after the sheriff happens by.
However, after the 'dust has settled', the lack of regard of his neighbors returns
I assume the focus is more to cause a spectacle at passers-by, as the food itself wouldn't be enough to draw anyone in. It can be likened to 'reheated italian convenience store fare'.
The Owner, the customer experience, and the food are greatly lacking. The lack of courtesy and pop up, cookie cutter 'italian food' shop is a fascade. A fascade, you yourself will find wields it's true face if you have to speak with the owner on any real level.
The lack of recommendation aside, the owner and a few of it's employees would fair well to spend time learning a few core competencies in interpersonal and customer relations. It would probably allow him to 'run his business' with a more authentic focus.
This the statement I sent to Zpizza: I called Sunday, December 14, to order a pizza( [redacted] **) I wanted a Casablanca pizza and when I asked if the roasted garlic sauce was veganThe answer I got initially was "I don't knowyou're vegan; I'm not." I replied by saying "it should be vegan but I'm not sureYou're providing food service; you should be able to tell me the ingredients." The employ said "Well, then it should be vegan" I insisted that he checked to verify but then stated I wasn't happy with the way he answered my question and I cancelled my orderMy sister called again to see if she could speak to a manager but they told her there wasn't one, she asked for the employee's name (***) and he did confirm that the garlic sauce was vegan and let my sister know what the ingredients wereI didn't want to buy a pizza but I made plans with my nephew to get pizza, so I went in person and cordially ordered the pizza, the person at the register was very nice and provided good serviceWhile I waited for the pizza my nephew and I noticed that the Parmesan cheese in the container on our table had green discoloration and also on the table next to usI very discreetly brought it to the cashiers attentionThe next day I called to talk the manager "***" about my experience but he was very short with me and interrupted me a couple times He said the employee told us the ingredients so he didn't know what the problem wasHe said "if he gave you the ingredients you should be able to deduce that it's vegan I told the manager the problem was that the way the question was answered was inappropriate He didn't seem very interestedSo I said I wasn't going back to that establishment He said "that's ok, I don't care" and hung up on meI don't know much about Zpizza's business model, but you're known for making vegan friendly foodRegardless of whether the employee is vegan or not it should not affect their professionalism when addressing questions about the productThe service is also a part of the product and they should care how it affects a customer's experienceIt's very unfortunate and unfair to the entire team, when an individual hurts the quality and success of the company that is giving them the opportunity to work for themI have no desire to revisit ZpizzaI feel very uncomfortable ordering food at your establishment I'm only bringing this to your awareness as a favor, and in the hopes that other customers won't feel as disrespected by your staff as I have
This establishment sits just off and below the Orpheum Lofts For years I have frequented my local businesses, as being from Oregon, the organic and grass root support is innately ingrained in your day to day Culture begins in the community At some point over the last months, this business began to put music on it's patio, playing at decibels that echo through even bathroom walls of many of the tenants spaces I've called down over a dozen times requesting the music be adjusted It's important to note that my place sits right above the lightrail, so I'm no stranger to noise - and have a good tolerance and understanding This place and it's ownership have proven to be one of the more inadequate in most categories I have been hung up on by different employees, countless times, and the owner, Stephan, (when by chance answers) simply stated he has a business to run I've filed noise complaints twice, and a few weeks of reprieve follows after the sheriff happens by However, after the 'dust has settled', the lack of regard of his neighbors returns I assume the focus is more to cause a spectacle at passers-by, as the food itself wouldn't be enough to draw anyone in It can be likened to 'reheated italian convenience store fare' The Owner, the customer experience, and the food are greatly lacking The lack of courtesy and pop up, cookie cutter 'italian food' shop is a fascade A fascade, you yourself will find wields it's true face if you have to speak with the owner on any real level The lack of recommendation aside, the owner and a few of it's employees would fair well to spend time learning a few core competencies in interpersonal and customer relations It would probably allow him to 'run his business' with a more authentic focus
This the statement I sent to Zpizza:
I called Sunday, December 14, 2014 to order a pizza. ([redacted])
I wanted a Casablanca pizza and when I asked if the roasted garlic sauce was vegan.
The answer I got initially was "I don't know. you're vegan; I'm not."
I replied by saying "it should be vegan but I'm not sure. You're providing food service; you should be able to tell me the ingredients."
The employ said "Well, then it should be vegan"
I insisted that he checked to verify but then stated I wasn't happy with the way he answered my question and I cancelled my order.
My sister called again to see if she could speak to a manager but they told her there wasn't one, she asked for the employee's name ([redacted]) and he did confirm that the garlic sauce was vegan and let my sister know what the ingredients were.
I didn't want to buy a pizza but I made plans with my nephew to get pizza, so I went in person and cordially ordered the pizza, the person at the register was very nice and provided good service. While I waited for the pizza my nephew and I noticed that the Parmesan cheese in the container on our table had green discoloration and also on the table next to us. I very discreetly brought it to the cashiers attention.
The next day I called to talk the manager "[redacted]" about my experience but he was very short with me and interrupted me a couple times. He said the employee told us the ingredients so he didn't know what the problem was. He said "if he gave you the ingredients you should be able to deduce that it's vegan. I told the manager the problem was that the way the question was answered was inappropriate. He didn't seem very interested. So I said I wasn't going back to that establishment. He said "that's ok, I don't care" and hung up on me.
I don't know much about Zpizza's business model, but you're known for making vegan friendly food.
Regardless of whether the employee is vegan or not it should not affect their professionalism when addressing questions about the product.
The service is also a part of the product and they should care how it affects a customer's experience.
It's very unfortunate and unfair to the entire team, when an individual hurts the quality and success of the company that is giving them the opportunity to work for them.
I have no desire to revisit Zpizza. I feel very uncomfortable ordering food at your establishment. I'm only bringing this to your awareness as a favor, and in the hopes that other customers won't feel as disrespected by your staff as I have.
This establishment sits just off and below the Orpheum Lofts. For years I have frequented my local businesses, as being from Oregon, the organic and grass root support is innately ingrained in your day to day. Culture begins in the community.
At some point over the last 4 months, this business began to put music on it's patio, playing at decibels that echo through even bathroom walls of many of the tenants spaces. I've called down over a dozen times requesting the music be adjusted.
It's important to note that my place sits right above the lightrail, so I'm no stranger to noise - and have a good tolerance and understanding. This place and it's ownership have proven to be one of the more inadequate in most categories.
I have been hung up on by 3 different employees, countless times, and the owner, Stephan, (when by chance answers) simply stated he has a business to run. I've filed noise complaints twice, and a few weeks of reprieve follows after the sheriff happens by.
However, after the 'dust has settled', the lack of regard of his neighbors returns
I assume the focus is more to cause a spectacle at passers-by, as the food itself wouldn't be enough to draw anyone in. It can be likened to 'reheated italian convenience store fare'.
The Owner, the customer experience, and the food are greatly lacking. The lack of courtesy and pop up, cookie cutter 'italian food' shop is a fascade. A fascade, you yourself will find wields it's true face if you have to speak with the owner on any real level.
The lack of recommendation aside, the owner and a few of it's employees would fair well to spend time learning a few core competencies in interpersonal and customer relations. It would probably allow him to 'run his business' with a more authentic focus.