Geneva Foreign & Sports

Hi my car was picked up by Geneva Foreign sports inc on 12-20-19 I purchased the car for 17,000 with taxes and extended warranty the reason they picked the car up was Rear subframe was bent the total bill is 3,197.83 with the warranty here it is 2-7-20 how can that be the bill with the gold warranty and send the first notice 2-7-20 notice of lien these people are really rude I wouldn’t recommend there business to no one did all that because they know what there where doing sell you a car send it there to be fixed and 2 months later send u a notice of lien great way to do business

I went to Geneva Foreign & Sports, Inc in November 2019 to inquire about an advertised 2008 BMW 328i and possibly take a test drive. While test driving the car, the salesman advised that the last owner took meticulous care of the vehicle and that there was no major issues with the car. When arriving back to the dealership I decided to put money down to hold the vehicle and come back within the week to pick it up. I was assured by the salesman that their service department would go through the vehicle with a fine-tooth comb to ensure no possible issues. Within the week I came back to pick up the vehicle and once I arrived home I realized that my locks weren't functioning ( I was unable to unlock all of my doors, unlock button in the car was not functional and my key fob was not controlling the locks at all). I made multiple calls to my original salesman as well as the sales manager and was assured that they would get to the bottom of it. They have never returned my calls and I had to come out of pocket to pay for this repair less than 48hrs are receiving this car and being assured that it was in proper working order.

My compliant starts with sales and ends with vehicle equipment and disclaimers. I have text messages and emails to verify the statement Im about to make is true and accurate.
On the week of October 7th I called the dealership in question and spoke to Michael the sales rep. I informed that I was interested in the 2013 Tahoe LTZ, however due to distance I wanted to be sure the vehicle was in good working order and what issues were outstanding with the vehicle at that time. He assured me nothing was wrong and it was clean. next day he stated it needed new tires and the arm was broke on the interior of door. (he stated he would buy a whole new panel if he had to....to replace the damaged arm.) It did not happen and I even asked for an addendum and gave them a year to repair with a like new or new door arm. Michael agreed, yet no addendum at signing.
I test drove the vehicle on the 12th of October and likes it. mentioned the wheel caps, arm rest and tires. The wheel caps were damage and Miceal was suppose to replace them, he did not!
When it came to the tires I wanted to select my tires and in doing so the cost was higher and Michael asked me if I would help pay for it and I agreed. Then he told me to speak with Dan the service manager about the tires and there's nothing he could do.
I spoke to dan and said I would pay $400.00 towards the new tires and he told me that was not reasonable and to cancel the sale at that time I told him just order the tires and he told me I would pay wholesale cost. Then I spoke with Micheal again just after Dan......he assured me a tire would be deducted from my cost.
I was then told the vehicle will be ready for pickup on the 19th. Micheal states good news bad news, the tires are here and they look bad *** the bad they are having a hard time finding the door handle. (I sent him the part number for the door assembly to show the arm handle). Then I was told the tires are not there and wont arrive until the following Wednesday WTF.
Just being pulled one direction and another. The 150 point inspection of the truck is not complete and the frame is not undercoated as per the disclaimer I sent Micheal via their website. They spray painted it black over rust and everything is flaking and falling off. A key fob didn't work, the remote start didn't work. I bough two new key fobs and now it works. the battery failed and I had to get a jump start two days after purchase.

My vehicle has been at this shop for 4 months the insurance company has paid the shop twice, as well as myself. They have collected over $6,000 and my car has yet to be fixed. The money has been paid to them over 2 months ago they keep telling me next week we will fix the car. They have triple dipped on the money and haven't done the repairs . I have been without my car for 4 months and am in desperate need to have my car fixed.

Statement regarding *** contest of charges from Geneva Foreign and Sports (GFS) due to faulty engine installation.

Geneva Foreign and Sports replaced my vehicle’s engine. Subsequently four different mechanical and electrical problems – all related to GFS’ engine replacement –arose.

1. An oil leak occurred on 2-09-2019. This was fixed by GFS at the same time they replaced the battery as described in (2) below.
2. An electrical problem arose on 2-09-2019. The problem arose when I tried to start the vehicle. The instrument cluster started blinking and the engine fan turned on at high speed. This continued after the key was removed. GFS towed my vehicle to their shop to diagnose and repair the electrical problem. GFS diagnosed the problem as a battery, claiming one of the cells was dead. GFS charged me $558.15 which I paid.
3. The same problem, with the same symptoms, occurred again less than 2 weeks later on 2-22-2019. The vehicle was towed to GFS, and the owner of GFS told me the problem was due to a defective instrument cluster. I questioned the diagnosis as the same problem had arisen before, as noted above. GFS’ owner emailed me stating he would refund my payment for the instrument cluster replacement if it turned out GFS’ diagnosis of a faulty instrument cluster was wrong. (emails available for your review)
4. On March 13, 2019, I picked up the vehicle from GFS and paid $1,398.23 for the repair despite my misgivings.
5. A fourth problem arose when, upon driving the vehicle back from GFS, a massive coolant leak occurred. I immediately took the vehicle to my local mechanic who diagnosed the problem as a faulty installation of the turbocharger coolant hose. In the course of replacing the faulty hose, the same electrical issue arose a third time. This time my local mechanic, ***, correctly diagnosed the cause of the electrical problem; it was a loose electrical ground connection. (see document below from Lakeview)
GFS had never correctly fastened the engine ground wire to the firewall after installing the engine. *** fixed the problem and the problem has not arisen again.
*** replaced the broken coolant hose; GFS paid *** for that repair.

Clearly GFS’ original installation of the engine was faulty and reflected gross negligence. Moreover, GFS misdiagnosed the electrical problem on two subsequent occasions. Notably, the owner of GFS promised in writing to refund my payment for the instrument cluster, and then refused to do so.

In addition, when the instrument cluster was installed by GFS – a “repair” necessitated by GFS’ faulty misdiagnosis of the problem caused by the engine installation, the wiring was not done correctly as the driver information display cannot be controlled by the switches on the wiper arm.
Request
I request GFS refund the charges for the repairs made due to GFS’ faulty work and gross negligence and pay to have the instrument cluster wiring repaired.

Battery replacement $ 558.15
Instrument Cluster replacement $1,398.23

Total requested $1,956.38

Document from *** re diagnosis and repair of the electrical problem.

On March 13, 2019 customer *** brought his 2008 Audi A4 in with complaints of a major coolant leak and electrical problems with the instrument cluster and cooling fan working sporadically and inaccurately.

During diagnosis we discovered the coolant pipe and hose assembly for the turbo charger was damaged during engine replacement and leaking profusely. We ordered a replacement, installed it, and refilled the cooling system. We then bled air from the system and test ran the car. No leakage was observed.

In the course of the vehicle operation, the instrument cluster started blinking and the engine fan turned on at high speed. This continued after the key was removed. The cluster flashing and fan operation stopped when the battery was disconnected.

In checking the electrical system problems we discovered a loose ground buss for the engine and instrument cluster on the firewall. We cleaned the connection, tightened the ground nut, and cleared the associated fault codes from the control modules. All the components operated normally. It appears that this fastener was not tightened during the engine re-installation.

I brought my 2006 *** to have my transmission gaskets replaced was charged $1010. Bring car home and had transmission fluid leaked out all over the driveway. Called Geneva foreign and sports to complain about it and they sent a tow truck to get car ,found out that they cracked the transmission pan while replacing the gaskets in which they replaced. Get a call to pick up the car, so after getting the car I go to open the hood and the hood won't open now because they broke it while working on the transmission. I call them to complain that my hood won't open with the release arm,when there was no problem with it when it went into there shop. They tell me to bring the car back in. I bring the car back and was told the hood release cables need to be replaced now all of a sudden they are not working. So I get charged $250. To fix the cables in which it took a week to do. Owner and service manager Dan called me telling me that the hood is fixed that they opened it up 5 times before calling me and sending someone to pick me up for the car. I pay the $250. Get home with the car and proceed to open the hood to add oil and the hood was not fixed wouldn't open again. I call them and complain about it , I told them I need it fixed that I was going in for surgery on the 1st of July this was on the 29th of June, was told by Dan the owner/ service manager that they would pick the car up on the 1st and bring it back repaired with the oil topped off. I called the shop to see if they had finished with the car and back at the house yet while I was in the hospital recovering from back surgery and was told now that the hood release latches need to be replaced all of a sudden and it will cost $ 430. Dollars additional, what am I supposed to do but agree even though this was all caused by there mechanic. It is now almost two weeks gone by so I call to see what is going on with the car and they keep saying the part's aren't in yet or given the run around. Called yesterday to inquire about the status and they tell me to come get car and bring it to monroe muffler to have repaired, I tell them that I have no way out there to get the car and that I want them fix it or have a manager call me which has not happened. Terrible business and service

I purchased a used vehicle, a 2011 *** from this establishment on 12/07/18 for my wife which between the cash price, title, taxes and extended warranty the total was $17,313,80. The whole time I made it clear that January 1st my wife would be traveling to North Carolina with our children and I want the car to be safe and everything checked out on the vehicle. There were multiple problems including the check engine light being on that I was told would be fixed. Delivery date was constantly being pushed back due to the service department having to fix things and they kept stating "we want the car to be perfect for your wife"! Within 48 hours of finally taking the car off the lot the car died. They came and towed the car to there shop and we were told it was the fuel injection pump and that "these things just go". Told them once again that my wife is leaving January 1st so please make sure the car is safe with no issues. We were returned the car December 28th. When we picked it up and drove it we noticed a pulsating when hitting the brake and it was pulling. I brought it back and was told they couldn't find anything wrong and ***s do that. While my wife was in North Carolina, on January 3rd, the Check engine light came on and the oil gage started reading low oil level. The car was also running hot and smelling like antifreeze. She googled the nearest *** dealership and headed over there. They were super efficient and immediatly began to check out the car. The service manager at *** in Kinston, NC came out to my wife and stated we have a major issue. Your Turbo coolant line was "jimmy rigged" together with tape and is leaking and your Valve Stem Seals were bad and burning the oil. He informed us that they would need the car for 2 weeks in order to document the damage, contact warranty and have them come out and to fix it. Of course that couldn't take place so he called Geneva Foreign Sports and explained what was going on. They said they would take care of what ever bill is generated and they would deal with fixing the car when we get back. This was with ***, the service manager. *** got the car where we can make it, even gave us extra oil for the ride back to NY and said it needs to be fixed ASAP. That repair bill was $511.73. We brought the car back to Geneva Foreign Sports and was told it wasn't smoking so there was nothing the can be done. We then took the car to *** of Rochester and they fixed a few things wrong and stated the Valve Seals are bad but we can't get it to smoke because the warranty company stated they needed to video record it smoking. They had are vehicle for 2 weeks and charged us $108. They told us bring it back to where you purchased it and they should fix it. Brought the car back to Geneva Foreign Sports and they ran diagnosis on the vehicle and stated they were going to fix the valve stem seals along with everything else that is going on with it. They had the vehicle for over 2 weeks and we picked it up on 2/21/19 with an invoice of $6110.37 and said this is what they are "eating" to make things right. When asked why they didn't go through the warranty, *** stated "We just want to make things right and our guys fix stuff like this all the time." We also at this time complained about the brakes again and were told they were fine. Mid March, after this big job was done just the end of February, engine light came back on and oil level was running down again and the car was smoking, bought it into Geneva Foreign Sports and was told it was now the
Oxygen Sensors and Timing Cover case. They fixed that and was given and invoice for $748.73 on 3/29/19 and once again told we are not charging you out of good faith. On 4/22/19 the pulsating with the brakes were extremely bad and brakes were low. I bought it into ***, in Geneva, N.Y. and was told by the owner that they found that all 4 rotors were warped and hot spotted and that the brake wear sensor was cut and taped back together. They completed the repair and we paid them $821.54. The owner *** documented everything on the receipt of what was wrong so that we can turn it into Geneva Foreign Sports. Contacted Geneva Foreign Sports and they said they will see what we can do, which was nothing. Second week of May, check engine light came on again and oil level running low and car smoking, took it in to Geneva Foreign Sport and was told that it was the Mass Air flow sensors . We also let them know that the trunk motorized hatch was not opening, which is something that they supposedly fixed at delivery of the car. When we picked up the car on May 17th, once again given an invoice of $317.79 and told "not to worry about it". that everything is fixed now and that they also put in a trunk strut which the part is not listed on the invoice and when we questioned it, he said because it is used from another ***. In the meantime, while we had the car my wife is constantly filling the oil back up because the oil level is going down and yes, the car is still smoking, Stopped by the dealership to show *** and we were told to let the oil run completely low so they can document it and they will fix it. Well first week in June wife was at a softball game with out daughter and the oil was at low level and check engine light was on and car was bucking,. She was over an hour away so didn't want to risk seizing the engine so she filled the oil back up and then we took the car back in and also the back rear tailgate strut which they put in used blew and the hatch was inoperable. They cleared the Check engine light and stated that they needed to switch the Mass Air flow sensors around because they were backwards. They also stated they had to order a new motorized strut for the tailgate, but it is on back order so it will take a couple of weeks. We kept calling to check on part and were told its not in yet. That is a consistent thing where there is no communication and we have to call them all the time. In the meantime on 6/10/19, the check engine light comes up again and the oil level is dropping. My wife called and was told your part will be here tomorrow just bring the car in. On 6/11/19 my wife bought the car there and told them, your not keeping the car I will wait for it. They fixed the motorized strut in the hatch and then told my wife the computer was sending out codes for mass air flow sensors and Fuel injector #5, that they have no choice but to order brand new Air low sensors which would be in the next day so she has to leave the car so they can properly diagnosis the car. My wife once again brought up the brake job that we had to pay for and spoke with the owner Dan and he said he can't believe that his service department would let a car out of here with bad brakes and that he was going to call *** at *** and speak to him about what really happened with the brakes. My wife was very upset and they exchanged words, but at the end he assured her that he just wanted the car fixed and the issues rectified. Picked up car the next day on 6/12/19 after numerous times of calling to see what was going on. Upon picking up the car, *** once again handed my wife an invoice for $975.68 ad told we didn't have to pay for it. He then handed my wife a check from the owner, Dan, for $400 and stated that *** gave a different story about your brake job and Dan was only paying $400 from the $821.54 bill that we paid ***. Of course my wife was upset and of course Dan wasn't there, so he said we could call in the morning. As she left she decided to check my hatch to make sure it was operating properly and of course it only opened half way. She proceeded to get *** and at this point was extremely upset and his response was "I guess I should have check the service departments work". She said this is unbelievable and unacceptable and he told her he would see what the problem is and call me tomorrow. Well it is tomorrow 6/14/19 and I changed my schedule at work to go down with my wife and we went down at 830 together. After I reviewed all the work invoices that were given to us, I noticed lots of discrepancies where parts weren't ordered and questioned them with *** and of course there was a story. We all had words and my wife stated she was going to call the sheriffs office because they are running some sort of scam. At that point, *** stated do what you want and the owner Dan walked in and asked my wife and I to step outside. He stated he wasn't fixing anything else and that the business relationship between us is over and that we threatened his employees. He also stated that he can put whatever parts they chose, whether is be new, used or after market and that we can't say anything because we didn't pay for any of it. That we can get a lawyer if we want to do something and did not even rectify the brake invoice nor did they fix the motorized hatch for us. And by the way, my engine light is back on and the car is smoking which I video taped and have documented. I also have all the invoices. My question is that they have given us invoices for work done which adds up to $13,068.79, which they did not ask for payment, yet the base price for the car was $12850.00, plus the tax, title and warranty. Why would they pay more for services that cost more than the car? Are they fraudulently writing off these invoices for tax purposes!!

Letter left on Friday, 12/14/2018. As you know, my 2012 *** was towed into your shop for repairs in August, 2018 for ‘Not Starting’. I telephoned your establishment after a week and was told that they were working on the problem, and they were following the protocol within the car to fix it. I called weekly with the same response of, “we’re working on it”. The cars computer was taken out, among other major parts in trying to diagnose why the car was not starting. After a month of having no vehicle and no answer to what was wrong with my car, I asked if *** could pick the car up and try to find out what was wrong with it. I was assured that the car would be ‘Buttoned Up’ as it was explained to me, and arranged for ***’s Automotive to pick the vehicle up for diagnosis and repair.

The Technician who worked on my car was obviously negligent. He literally ripped the inside of my car apart for a month, with no respect for its value, trying to diagnose the problem. He removed every door panel and replaced poorly (my doors wouldn’t close), even went through my trunk, left marks on my roof, removed the cars computer, and other parts that were not the cause. He left gashes in my trim, broke the plastic speedometer gauge, panel under the steering wheel was falling down on my legs, scratches on the outside passenger door, tow ring broken off. These are all damages that occurred to my car while in your care and you have not been charged, but should be liable for. I also incurred a rental fee for 1 week for $350.00 all for bringing my vehicle to your establishment because it wouldn’t start.

As a result of your Technician’s negligence, my airbag module had to be reassembled, and a new radio ordered and installed. Both of these items were in perfect working condition before it was brought to your shop, therefore, you are responsible for the repair (photographs available). These charges totaled $3,149.92 of which I have attached another copy of the bill, which was also left with you a month ago.

Taking into account that the reason my car didn’t start was due to a failing key fab, which cost a total of $67 and was diagnosed a day and a half after ***’s received the car, is an attestation to your negligence. My cars airbag and radio were in perfect working condition before it was brought to Geneva Foreign & Sport, and am therefore seeking out $3,149.92 in damages to put my vehicle back together the way it was prior to going to your facility. This is not a complex dispute. If I do not hear from you in one week, I will call the Revdex.com and my lawyer, to seek out full damages as stated in the previous paragraph.

I have taken my 2007 *** to be fixed at the dealership 4 times to get fixed and I am still dealing with being told that I need to have more parts and labor to fix the issue dealing with the engine. I have also been told that I need to replace all of the spark plugs and coil wires. I am not going to pay for more work on my SUV that should have been fixed right the first time. I have spent over $800 for the parts and labor and my SUV is back in the shop for the 4th time for the same issues but different spark plugs

I purchased a 2010 Subaru forester from Geneva Foreign and Sports in May of 2017. Since I have purchased the vehicle the check engine light has been consistently on. I had taken it back several times and it was reported to me that the problem would be fixed. The same issue kept arising and I took the car to another shop. The problem was the throttle bottle and O2 sensors needed to be repaired along with a transmission line, hatch door repaired. When I called Geneva Foreign and Sports at the end of July they stated they would look at it one last time because I no longer had a warranty. Geneva Foreign and Sports rescheduled to look at it and only repaired the transmission line, hatch door, and throttle bottle. It was reported to me that there were no other issues. During the pickup of my car the salesman stated to me that my driver seat is broken, and physically lifted my seat up and out of the car. This problem was not fixed nor addressed again. I have not gone back to Geneva Foreign and Sports for the additional repairs of the O2 sensors or the additional problems that had accrue. I have been driving with a check engine light on since my first initial test drive and not of the problems have been fixed nor addressed like they were supposed to. I am a single mom with two young children one whom has profound special needs, I drive a lot and I am very depend on a reliable vehicle for medical appointments.

We purchased a 2011 Volvo XC90 with 117k miles on the car. When you buy from them, they assure you the car has been looked over, things fixed, and inspected for safety. We bought the car in Mid July of 2017 for our 16 yr. old NEW driver confident we had got her a great first car. Within one week the wheel and brake pedal was shaking. Since Geneva is an hour away we took it to *** in Rochester, NY They informed me the rotors were rusted completely and needed to be replaced. This was a thousand dollar fix. We were okay with this knowing it was an older car, however, two weeks later check engine light goes on and the AC disappears. I make an appt. for the very next day back to ***. They inform me the AC compressor is shot and needs to be replaced and will cost $2100.00. I decide to call the dealer Geneva who offers to fix saying the need a few days and will call when compressor comes in, this was Monday afternoon on 8/21/17. By 8/19 the wheel froze, the car overheated and my children were scared of of their mind. I just want my money back at this point. The dealer speaks to me as if I'm a child and since I'm a woman, I do not know what I'm talking about, etc... And even told me the volvo dealer was scamming me. It's been one issue after the next and I have learned my lesson to never go to a used car dealer again!

I purchased a car from Jay F son of the own of Geneva Foreign & Sports, and he misrepresented the vehicle. The car in question is a 1978 Porsche 911. I live in Ohio and before I purchased the vehicle and asked many questions regarding the car. Jay assured me that everything was in proper working condition. The car was delivered to my home in Ohio and upon delivery the front headlight was falling out. I proceeded to take the car for a test drive and found out the gears were crunchy. I immediately called Jay to complain and told him I would be taking the car to *** in Twinsburg Ohio. Before I could get the car in for the inspection it ran out of gas, however the gas gage read 1/2 a tank. I also found the the speedometer didn't work where the front headlights were on, wiring issue. The car was also sitting at a slight angle and I was told the suspension wasn't balanced. I told Jay about all these issues and he guaranteed me he would pay for the issues to be fixed. The full inspection done by *** revealed many other issues that I would have never found and the cost to fix them was quoted at $8339.36. I told Jay the amount and he refused to fix the problems. I then cut the list from *** down to the major issues, speedometer, fuel gage, suspension, rear license plate light and headlight and that quote was $3539.98. Jay once again refused to pay for the fixes and told me he would only pay $2000 for all the repairs. This went on for almost two months. I told him I would settle for $2750 and we could put all this behind us and move on but that was when he went silent. He refused to answer my text messages and he wouldn't return phone calls. I have saved text messages from Jay telling me he would cover all the issues and make things right and now he's trying to wash his hands from my problems.