Genessee Financial Reviews (%countItem)
Genessee Financial Rating
Address: 5810 W 78th St, Edina, Minnesota, United States, 55439-2602
Phone: |
Show more...
|
Fax: |
+1 (952) 937-8333 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Genessee Financial
Add new contacts
ADVERTISEMENT
We are trying to pay off our balance on our debt according to our account. We have 6 months left to pay off the loan, and we wanted to pay it off in full by the end of this month. However, this employee tried to still make us pay the interests of what was left of the 6 months. When in our contract of when we bought the car, it states that we would not get charged or discounted off from paying those 6 months interest fees in advance. This employee continued to belittle our efforts in trying in each phone call we had. While that was our breaking point, we have had other issues with this employee as well. We bought this car around 2016, and we were told by him that we would be getting charged $5 for each over-the-phone payment we make. When we attempted to request physical mail billings of our statements and bills for our car, he refused to help us and continued to disregard what our issue was and told us we were wrong and that we have always been receiving the statements. Since then we have not received a single paper from our statements/billing. It is a continuous fight with this man, and continuous belittlement and disregarding our issues and telling us we are wrong and misinformed. Which each time, on every 28th of the month, makes it harder to make an over-the-phone payment each time and have to deal with him.
To whom it may concern,
We are Genessee financial (standard Auto lender) , our customers are all on (simple interest loans) . From what I have heard from the customer and what I am reading isn't making sense. The customer ask for there balance as of today I gave them there balance and they said they want there balance without interest I gave them there principal balance that was around $19 dollars less then the total due at this time. the balance that is due is the correct amount due. I tried explaining that we do not have any pre-payment penalty so that they are more then welcome to pay the car of today so they can save some money on interest.
What seems to be the issues is they think that the future interest is part of today balance and thats not the case we are a simple interest loan company there interest accrues on a daily basis so the balance that they owe today is the total balance. I also tried explain that if they paid it off today they would save money on interest that would have accrued over the next few months but they do not seem to under stand that. I again repeated we do not have a pre-payment penalty and still they do not seem to under stand how simple interest auto loans work.
I advised them to call there personal bank to try and explain to them how simple interest auto loans work or do some sort of research because all the ways I tried explaining it they do not want to hear it from Genessee. I ended the conversation that they need to do some research on how simple interest loans work then call me back if they wish to pay off early so they can save on some future interest payments they would have had to pay but sense they paid off early they saved that money.
Genessee wants all of our customers to Succeed. thats why we do not have any pre-payment penalty's so that our customers can pay off earlier to save money if they have the means to do so.
I am rejecting this response because:We want the 17.99% removed from my total balance.
for example:
$1,609 is the pay off amount.
minus 17.99%
=289.46 is what the balance of that 17.99%
Which stands 1,319.54 that is separate or apart from that 17.99%
Which leads us to paying that remaining balance separate from the 17.99% off.
So we need the balance of what we need to pay TODAY without the 17.99%.
To whom it may concern. The balance that is owed on the loan is 100% correct and we are not going to take anything off or give a discount on this loan. Per the contract that was signed.
Also I don't see the reason to be corresponding on the Revdex.com because we have not done anything wrong here so there isn't anything left to be said at this point.
Thank you