Generation Dental Group

We saw this patient 8/7/and started a new bridge on her lower right, as the existing bridge had recurrent decay underneath itThe teeth involved in the bridge were teeth #28-Redoing a bridge is a two-step/two visit processOn 8/12/2015, the patient returned with discomfort in the area of the bridge, so we adjusted the bite on the temporary and patient felt much betterApproximately three weeks later, on 8/31/2015, we cemented the final permanent bridge in placeOn 9/2/2015, the patient returned to our office and was having extreme pain on her upper toothWe referred her to a specialist, where she underwent a root canal procedure on tooth #THIS IS A COMPLETELY DIFFERENT TOOTH, IN A COMPLETELY DIFFERENT AREA OF HER MOUTH!!! This patient then reversed her payment on care credit, leaving us with a balance of $to collect from herA simple analogy of Mrs [redacted] 's actions are as follows: if you are told by your mechanic that you need a new engine on your car, and within three weeks, you need new tires--is it ok to get your money back for the new engine because you have to spend money now on your tires too? Just because Mrs [redacted] spent money on a bridge and coincidentally needed a root canal on a completely different tooth, does it make it Ok for her to take her money back for the work we did? The specialist got paid, and so should I! We attempted several times to discuss this with the patient, but she stopped communicating with us once she got her money back from care credit.Please call or email back if you have any questions/concerns with the way this was handled

We saw this patient 8/7/2015 and started a new bridge on her lower right, as the existing bridge had recurrent decay underneath it. The teeth involved in the bridge were teeth #28-32. Redoing a bridge is a two-step/two visit process. On 8/12/2015, the patient returned with discomfort in...

the area of the bridge, so we adjusted the bite on the temporary and patient felt much better. Approximately three weeks later, on 8/31/2015, we cemented the final permanent bridge in place. On 9/2/2015, the patient returned to our office and was having extreme pain on her upper tooth. We referred her to a specialist, where she underwent a root canal procedure on tooth #4. THIS IS A COMPLETELY DIFFERENT TOOTH, IN A COMPLETELY DIFFERENT AREA OF HER MOUTH!!! This patient then reversed her payment on care credit, leaving us with a balance of $934.10 to collect from her. A simple analogy of Mrs. [redacted]'s actions are as follows: if you are told by your mechanic that you need a new engine on your car, and within three weeks, you need new tires--is it ok to get your money back for the new engine because you have to spend money now on your tires too? Just because Mrs. [redacted] spent money on a bridge and coincidentally needed a root canal on a completely different tooth, does it make it Ok for her to take her money back for the work we did? The specialist got paid, and so should I! We attempted several times to discuss this with the patient, but she stopped communicating with us once she got her money back from care credit.Please call or email back if you have any questions/concerns with the way this was handled.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted] is absolutely correct! I called him to reactivate both him and his wife [redacted]. I quoted him fees of $268 for exam, cleaning and bitewing xrays. [redacted]'s treatment was exactly what was quoted, however [redacted]'s treatment included 3 additional x-ray images that had not been financially approved by the...

patient. When they checked out, they paid for all treatment, then went home and reviewed the itemized bill and realized they had paid $78 for those additional xrays. I have called [redacted] and offered to refund the $78 onto his credit card. I have discussed this matter with my receptionist and she failed to communicate this to me (I never got the messages).